3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Pheasant Ridge Nursing and Rehab Center, a remarkable senior living community in Roanoke, VA, invites seniors to enjoy its scenic environment while offering memory care and skilled nursing services. The community’s mission is to support residents in maintaining their independence while prioritizing their safety and comfort all the time. With thoughtfully designed resident agreements tailored to each individual, this community ensures peace of mind for all.
At Pheasant Ridge Nursing and Rehab Center, residents can explore new hobbies and rediscover past ones through a variety of exciting activities and events. There are ample opportunities to socialize with friends and stay active through the community’s wide range of amenities and services. The Center also offers multiple dining options regularly, catering to different dietary needs and preferences. Thus, seniors can enjoy a fulfilling retirement in this vibrant community.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 47th out of 78 homes in Virginia for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 40m per day | ■ Avg State avg: 41m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 2m per day | ▲ 3% State avg: 1h 0m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 50m per day | ▼ 14% State avg: 2h 8m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 14m per day | ■ Avg State avg: 3h 19m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 46% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 20m per day | ▼ 29% State avg: 28m per day · National avg: 29m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Key information about the people who lead and staff this community.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 28 | 32 | This facility has 13% fewer total deficiencies than a typical Virginia nursing home (28 vs. VA avg 32).↓ 13% better |
|
Deficiencies per year
Average deficiencies per year since 2021.
| 5.6 | 6.4 | This facility has 13% fewer deficiencies per year than a typical Virginia nursing home (5.6 vs. VA avg 6.4).↓ 13% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 7 | 2.3 | This facility has 204% more deficiencies per inspection than a typical Virginia nursing home (7 vs. VA avg 2.3).↑ 204% worse |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 14 | This facility has had 71% fewer total inspections than the Virginia average (4 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 71% fewer |
Virginia average 4.2
Last Health inspection on Nov 2024
Virginia average 38.4
Virginia average 8.93
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 25 citations resulted from standard inspections; 10 of 25 resulted from complaint investigations; and 2 of 25 came from combined inspections (standard and complaint).
150% worse than Virginia averageVirginia average: 0.4
100% better than Virginia averageVirginia average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
16% fewer staff per resident than Virginia average
8% better than Virginia average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 12 RN Staff are full-time employees. No contractors work on this role.
12
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.1 hoursAssists with medical care and medications.
All 19 LPN Staff are full-time employees. No contractors work on this role.
19
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursHelps with daily care and mobility.
All 45 CNA Staff are full-time employees. No contractors work on this role.
45
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,882 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 45 | 0 | 45 | 14,779 | 92 | 100% | 9.1 |
| Licensed Practical Nurse | 19 | 0 | 19 | 8,034 | 92 | 100% | 9.4 |
| Registered Nurse | 12 | 0 | 12 | 3,431 | 90 | 98% | 10.1 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,501 | 74 | 80% | 8.9 |
| Physical Therapy Aide | 0 | 5 | 5 | 779 | 65 | 71% | 6.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 776 | 74 | 80% | 7.7 |
| Speech Language Pathologist | 0 | 4 | 4 | 711 | 68 | 74% | 6.1 |
| Qualified Social Worker | 0 | 2 | 2 | 541 | 63 | 68% | 8.4 |
| Administrator | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Dietitian | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 475 | 60 | 65% | 7.9 |
| Physical Therapy Assistant | 0 | 2 | 2 | 375 | 55 | 60% | 6.7 |
| Respiratory Therapy Technician | 0 | 8 | 8 | 360 | 66 | 72% | 4.7 |
| RN Director of Nursing | 1 | 0 | 1 | 270 | 26 | 28% | 10.4 |
| Medical Director | 0 | 1 | 1 | 46 | 66 | 72% | 0.7 |
| Occupational Therapy Assistant | 0 | 4 | 4 | 44 | 45 | 49% | 0.9 |
| Occupational Therapy Aide | 0 | 6 | 6 | 27 | 7 | 8% | 3 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
23% lower than Virginia averageVirginia average: $52K
525% more fines than Virginia averageVirginia average: 1.8
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Virginia averageVirginia average: 0.1
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.1
9% worse than Virginia averageVirginia average: 10.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.2
In line with Virginia averageVirginia average: 19.7
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
14.9%
12% better than Virginia averageVirginia average: 16.8%
Percent of long-stay residents whose ability to move independently worsened
22.5%
14% worse than Virginia averageVirginia average: 19.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.2%
11% better than Virginia averageVirginia average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
4.1%
12% worse than Virginia averageVirginia average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
8.8%
64% worse than Virginia averageVirginia average: 5.4%
Percent of long-stay residents with a urinary tract infection
0.4%
75% better than Virginia averageVirginia average: 1.5%
Percent of long-stay residents who lose too much weight
5.2%
11% better than Virginia averageVirginia average: 5.9%
Percent of long-stay residents who have depressive symptoms
4.1%
72% better than Virginia averageVirginia average: 14.9%
Percent of long-stay residents who received an antipsychotic medication
19.1%
49% worse than Virginia averageVirginia average: 12.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
90.0%
In line with Virginia averageVirginia average: 91.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.7%
8% worse than Virginia averageVirginia average: 94.0%
Number of hospitalizations per 1,000 long-stay resident days.
1.77
21% worse than Virginia averageVirginia average: 1.46
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.75
47% better than Virginia averageVirginia average: 1.41
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.4%
In line with Virginia averageVirginia average: 74.9%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
18% worse than Virginia averageVirginia average: 1.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
59.7%
19% worse than Virginia averageVirginia average: 73.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
20.8%
5% better than Virginia averageVirginia average: 22.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
7.7%
34% better than Virginia averageVirginia average: 11.7%
Percentage of SNF residents who experience falls with major injury during their stay.
1.6%
101% worse than Virginia averageVirginia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
57.5%
7% better than Virginia averageVirginia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
47.1%
7% worse than Virginia averageVirginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
27% of new residents, usually for short-term rehab.
45% of new residents, often for short stays.
28% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
86Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Pheasant Ridge Nursing and Rehab Center from 2011–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #76 / 78Payroll — State benchmarkedThis home is ranked 76th out of 78 homes in Virginia for Payroll. Shows total annual staff payroll benchmarked to the Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #62 / 78Payroll % — State benchmarkedThis home is ranked 62nd out of 78 homes in Virginia for Payroll %. Shows payroll as a percentage of revenue versus the Virginia average. Well-run Virginia facilities typically land around 51–60% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
No pets allowed
Building Type: 3-story
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
New residents most often arrive under private pay (45% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
3.4 miles from city center
Estimated distance in miles from Roanoke's city center to Pheasant Ridge Nursing and Rehab Center's address, calculated via Google Maps.
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The information below is reported by the Virginia Department of Social Services and Department of Health.
| Our Lady of the Valley | NH AL MC RC SNF | Roanoke (Gainsboro) | 127
Facility
127
VA AVG
96
Rank
#76 / 365 |
87.4%
Facility
87.4%
VA AVG
70.5
Rank
#63 / 297 | +24% | 3.79
Facility
3.79
VA AVG
3.74
Rank
#42 / 78 | -42% | +1% | $0
Facility
$0
VA AVG
$54.3k
Rank
#1 / 82 | 14
Facility
14
VA AVG
38.4
Rank
#14 / 77 | 4.7
Facility
4.7
VA AVG
8.9
Rank
#18 / 77 | - | 111 | A+ |
68
Facility
68
VA AVG
44
Rank
#73 / 446 | David Rawlings | $14.8MFiscal year ending 06/2024
Facility
$14.8MFiscal year ending 06/2024
VA AVG
$18.3M
Rank
#51 / 78 | $8.2MFiscal year ending 06/2024
Facility
$8.2MFiscal year ending 06/2024
VA AVG
$6.9M
Rank
#48 / 78 | 55.5%Fiscal year ending 06/2024
Facility
55.5%Fiscal year ending 06/2024
VA AVG
39.7%
Rank
#31 / 78 | 495357 | ||||
| Brandon Oaks Nursing and Rehabilitation Center | NH AL HC IL MC SNF | Roanoke (Westland) | 43
Facility
43
VA AVG
96
Rank
#313 / 365 |
53.5%
Facility
53.5%
VA AVG
70.5
Rank
#240 / 297 | -24% | 5.33
Facility
5.33
VA AVG
3.74
Rank
#14 / 78 | +28% | +42% | $0
Facility
$0
VA AVG
$54.3k
Rank
#1 / 82 | 12
Facility
12
VA AVG
38.4
Rank
#8 / 77 | 4.0
Facility
4.0
VA AVG
8.9
Rank
#10 / 77 | - | 23 | - |
33
Facility
33
VA AVG
44
Rank
#281 / 446 | Heather Neff | $7.2MFiscal year ending 12/2023
Facility
$7.2MFiscal year ending 12/2023
VA AVG
$18.3M
Rank
#29 / 78 | $7.0MFiscal year ending 12/2023
Facility
$7.0MFiscal year ending 12/2023
VA AVG
$6.9M
Rank
#53 / 78 | 96.3%Fiscal year ending 12/2023
Facility
96.3%Fiscal year ending 12/2023
VA AVG
39.7%
Rank
#75 / 78 | 495373 | ||||
| Friendship Retirement Community | NH AL IL MC RC SNF | Roanoke (Hollins) | 253
Facility
253
VA AVG
96
Rank
#5 / 365 |
91.2%
Facility
91.2%
VA AVG
70.5
Rank
#42 / 297 | +29% | 4.46
Facility
4.46
VA AVG
3.74
Rank
#31 / 78 | +4% | +19% | $0
Facility
$0
VA AVG
$54.3k
Rank
#1 / 82 | 18
Facility
18
VA AVG
38.4
Rank
#27 / 77 | 4.5
Facility
4.5
VA AVG
8.9
Rank
#17 / 77 | - | 231 | A+ |
48
Facility
48
VA AVG
44
Rank
#185 / 446 | Friendship Foundation Inc | $29.8MFiscal year ending 06/2024
Facility
$29.8MFiscal year ending 06/2024
VA AVG
$18.3M
Rank
#19 / 78 | $15.3MFiscal year ending 06/2024
Facility
$15.3MFiscal year ending 06/2024
VA AVG
$6.9M
Rank
#19 / 78 | 51.5%Fiscal year ending 06/2024
Facility
51.5%Fiscal year ending 06/2024
VA AVG
39.7%
Rank
#47 / 78 | 495092 | ||||
| South Roanoke Nursing Home | NH HOS MC RC SNF | Roanoke (Edgehill) | 98
Facility
98
VA AVG
96
Rank
#156 / 365 |
89.9%
Facility
89.9%
VA AVG
70.5
Rank
#44 / 297 | +28% | 3.36
Facility
3.36
VA AVG
3.74
Rank
#50 / 78 | +6% | -10% | $0
Facility
$0
VA AVG
$54.3k
Rank
#1 / 82 | 39
Facility
39
VA AVG
38.4
Rank
#50 / 77 | 13.0
Facility
13.0
VA AVG
8.9
Rank
#60 / 77 | - | 88 | A+ |
45
Facility
45
VA AVG
44
Rank
#207 / 446 | American Healthcare LLC | $9.5MFiscal year ending 12/2023
Facility
$9.5MFiscal year ending 12/2023
VA AVG
$18.3M
Rank
#72 / 78 | $5.1MFiscal year ending 12/2023
Facility
$5.1MFiscal year ending 12/2023
VA AVG
$6.9M
Rank
#69 / 78 | 53.6%Fiscal year ending 12/2023
Facility
53.6%Fiscal year ending 12/2023
VA AVG
39.7%
Rank
#15 / 78 | 495002 | ||||
| Pheasant Ridge Nursing and Rehab Center | NH MC SNF | Roanoke (Southern Hills) | 101
Facility
101
VA AVG
96
Rank
#138 / 365 | - | - | 3.56
Facility
3.56
VA AVG
3.74
Rank
#47 / 78 | +4% | -5% | $0
Facility
$0
VA AVG
$54.3k
Rank
#1 / 82 | 25
Facility
25
VA AVG
38.4
Rank
#39 / 77 | 6.3
Facility
6.3
VA AVG
8.9
Rank
#31 / 77 | 1 | 19 | A+ |
15
Facility
15
VA AVG
44
Rank
#384 / 446 | Victor Bell | $10.9MFiscal year ending 12/2023
Facility
$10.9MFiscal year ending 12/2023
VA AVG
$18.3M
Rank
#56 / 78 | $5.1MFiscal year ending 12/2023
Facility
$5.1MFiscal year ending 12/2023
VA AVG
$6.9M
Rank
#76 / 78 | 47.1%Fiscal year ending 12/2023
Facility
47.1%Fiscal year ending 12/2023
VA AVG
39.7%
Rank
#62 / 78 | 495325 |
Pheasant Ridge Nursing and Rehab Center is located in Roanoke, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Pheasant Ridge Nursing and Rehab Center is in the Southern Hills neighborhood of Roanoke.
Pheasant Ridge Nursing and Rehab Center has a walk score of 15. Car-dependent. Most errands require a car, with limited nearby walkable options.
Pheasant Ridge Nursing and Rehab Center's occupancy is 89.3%.
No, Pheasant Ridge Nursing and Rehab Center has a no-pet policy.
Pheasant Ridge Nursing and Rehab Center is registered as a for-profit in VA.
Yes — there are 5 photos of Pheasant Ridge Nursing and Rehab Center in the photo gallery on this page.
Pheasant Ridge Nursing and Rehab Center is located at 4355 Pheasant Ridge Rd, Roanoke, VA 24014.
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