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3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 18th out of 46 homes in West Virginia for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 52m per day | ▲ 23% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 35m per day | ▼ 36% State avg: 55m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 4m per day | ■ Avg State avg: 2h 4m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 6m per day | ■ Avg State avg: 3h 11m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▲ 10% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 19m per day | ▼ 17% State avg: 23m per day · National avg: 29m per day |
Higher than the West Virginia average: 89.9%Complete Care at Oak Ridge LLC is legally operated by Complete Care AT Oak Ridge LLC, and administrated by Jim Triana.
In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the West Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | WV Average | vs. WV Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 495 | 249 | This facility has 99% more total deficiencies than a typical West Virginia nursing home (495 vs. WV avg 249).↑ 99% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 33 | 14.6 | This facility has 126% more deficiencies per inspection than a typical West Virginia nursing home (33 vs. WV avg 14.6).↑ 126% worse |
Inspections
| This Facility | WV Average | vs. WV Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 15 | 17 | This facility has 12% fewer total inspections than a typical West Virginia nursing home (15 vs. WV avg 17).↓ 12% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
West Virginia average 4.8
Last Health inspection on Jun 2025
West Virginia average 43.1
West Virginia average 9.25
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
36 of 37 citations resulted from standard inspections; and 1 of 37 came from combined inspections (standard and complaint).
100% better than West Virginia averageWest Virginia average: 0.8
100% worse than West Virginia averageWest Virginia average: 0.5
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
0% compared with West Virginia average
0% compared with West Virginia average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 20 RN Staff are full-time employees. No contractors work on this role.
20
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursAssists with medical care and medications.
All 20 LPN Staff are full-time employees. No contractors work on this role.
20
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hoursHelps with daily care and mobility.
All 37 CNA Staff are full-time employees. No contractors work on this role.
37
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,654 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 37 | 0 | 37 | 13,827 | 92 | 100% | 8.1 |
| Licensed Practical Nurse | 20 | 0 | 20 | 3,925 | 92 | 100% | 9.3 |
| Registered Nurse | 20 | 0 | 20 | 3,438 | 92 | 100% | 8.6 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 1,905 | 64 | 70% | 8.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 978 | 77 | 84% | 7.9 |
| Dietitian | 4 | 0 | 4 | 602 | 66 | 72% | 8.4 |
| Qualified Social Worker | 0 | 1 | 1 | 496 | 62 | 67% | 8 |
| Administrator | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 480 | 57 | 62% | 8 |
| Physical Therapy Aide | 0 | 2 | 2 | 415 | 60 | 65% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 392 | 49 | 53% | 8 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 366 | 53 | 58% | 6.9 |
| Speech Language Pathologist | 0 | 3 | 3 | 196 | 31 | 34% | 6.3 |
| Physical Therapy Assistant | 0 | 1 | 1 | 180 | 41 | 45% | 4.4 |
| Other Social Services Staff | 1 | 0 | 1 | 14 | 2 | 2% | 7 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
70% lower than West Virginia averageWest Virginia average: $54K
35% fewer fines than West Virginia averageWest Virginia average: 1.5
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than West Virginia averageWest Virginia average: 0.0
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Jul 25, 2024 · $16K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 25, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.0
30% better than West Virginia averageWest Virginia average: 11.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
15.2
28% better than West Virginia averageWest Virginia average: 21.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
11.4%
40% better than West Virginia averageWest Virginia average: 18.9%
Percent of long-stay residents whose ability to move independently worsened
11.1%
49% better than West Virginia averageWest Virginia average: 21.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.2%
In line with West Virginia averageWest Virginia average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
5.1%
14% worse than West Virginia averageWest Virginia average: 4.5%
Percent of long-stay high risk residents with pressure ulcers
4.9%
In line with West Virginia averageWest Virginia average: 4.9%
Percent of long-stay residents with a urinary tract infection
0.9%
55% better than West Virginia averageWest Virginia average: 2.0%
Percent of long-stay residents who lose too much weight
7.3%
11% worse than West Virginia averageWest Virginia average: 6.6%
Percent of long-stay residents who have depressive symptoms
13.3%
117% worse than West Virginia averageWest Virginia average: 6.1%
Percent of long-stay residents who received an antipsychotic medication
11.1%
16% better than West Virginia averageWest Virginia average: 13.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
In line with West Virginia averageWest Virginia average: 96.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with West Virginia averageWest Virginia average: 97.6%
Number of hospitalizations per 1,000 long-stay resident days.
2.72
46% worse than West Virginia averageWest Virginia average: 1.86
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.30
72% worse than West Virginia averageWest Virginia average: 1.92
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.2%
5% better than West Virginia averageWest Virginia average: 78.6%
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
96% worse than West Virginia averageWest Virginia average: 1.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.8%
In line with West Virginia averageWest Virginia average: 79.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.4%
10% worse than West Virginia averageWest Virginia average: 23.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
19.0%
53% worse than West Virginia averageWest Virginia average: 12.4%
Percentage of SNF residents who experience falls with major injury during their stay.
3.1%
300% worse than West Virginia averageWest Virginia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
68.4%
27% better than West Virginia averageWest Virginia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
56.5%
12% better than West Virginia averageWest Virginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
49% of new residents, usually for short-term rehab.
40% of new residents, often for short stays.
11% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
71Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Complete Care at Oak Ridge LLC from 2011–2023, based on CMS SNF Cost Reports.
Based on the 2023 CMS SNF Cost Report.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #30 / 46Payroll — State benchmarkedThis home is ranked 30th out of 46 homes in West Virginia. Shows total annual staff payroll benchmarked to the West Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents typically stay for a few weeks or months before returning home or moving on.
New residents most often arrive under Medicare (49% of admissions), and a typical Medicare stay runs around 26 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
3.4 miles from city center
Estimated distance in miles from Charleston's city center to Complete Care at Oak Ridge LLC's address, calculated via Google Maps.
Add your location
Complete Care at Oak Ridge LLC is located in CHARLESTON, West Virginia.
Here are the financial assistance programs available to residents in West Virginia.
The information below is reported by the West Virginia Department of Health and Human Resources, Office of Health Facility Licensure.
| Edgewood Summit |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Charleston (Edgewood) | 42
Facility
42
WV AVG
82
Rank
#68 / 78 |
83.3%
Facility
83.3%
WV AVG
89.9%
Rank
#45 / 73 | -7% | 5.69
Facility
5.69
WV AVG
3.62
Rank
#1 / 46 | -35% | +57% | $0
Facility
$0
WV AVG
$52.9k
Rank
#1 / 48 | 16
Facility
16
WV AVG
43.1
Rank
#1 / 48 | 5.3
Facility
5.3
WV AVG
9.3
Rank
#3 / 48 | - | 35 | - |
10
Facility
10
WV AVG
37
Rank
#74 / 89 | Edgewood Summit Inc | $14.6M
Facility
$14.6M
WV AVG
$14.1M
Rank
#23 / 46 | $6.0M
Facility
$6.0M
WV AVG
$3.9M
Rank
#22 / 46 | 40.9%
Facility
40.9%
WV AVG
30.3%
Rank
#20 / 46 | 515193 | ||||
| Valley Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
PC Palliative Care
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | South Charleston (Rock Lake Village) | 119
Facility
119
WV AVG
82
Rank
#17 / 78 |
100.0%
Facility
100.0%
WV AVG
89.9%
Rank
#1 / 73 | +11% | 2.94
Facility
2.94
WV AVG
3.62
Rank
#35 / 46 | -11% | -19% | $0
Facility
$0
WV AVG
$52.9k
Rank
#1 / 48 | 58
Facility
58
WV AVG
43.1
Rank
#36 / 48 | 6.4
Facility
6.4
WV AVG
9.3
Rank
#7 / 48 | - | 124 | - |
5
Facility
5
WV AVG
37
Rank
#82 / 89 | 1539 Country Club Road Operations, LLC | $25.0M
Facility
$25.0M
WV AVG
$14.1M
Rank
#5 / 46 | $8.9M
Facility
$8.9M
WV AVG
$3.9M
Rank
#9 / 46 | 35.6%
Facility
35.6%
WV AVG
30.3%
Rank
#32 / 46 | 515169 | ||||
| Complete Care at Oak Ridge LLC |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NC Nursing Care
PC Palliative Care
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Charleston | 74
Facility
74
WV AVG
82
Rank
#40 / 78 |
95.9%
Facility
95.9%
WV AVG
89.9%
Rank
#13 / 73 | +7% | 3.41
Facility
3.41
WV AVG
3.62
Rank
#18 / 46 | +101% | -6% | $16.0k
Facility
$16.0k
WV AVG
$52.9k
Rank
#27 / 48 | 37
Facility
37
WV AVG
43.1
Rank
#20 / 48 | 12.3
Facility
12.3
WV AVG
9.3
Rank
#39 / 48 | 1 | 73 | - |
2
Facility
2
WV AVG
37
Rank
#86 / 89 | Complete Care At Oak Ridge LLC | $12.3M
Facility
$12.3M
WV AVG
$14.1M
Rank
#30 / 46 | $4.3M
Facility
$4.3M
WV AVG
$3.9M
Rank
#30 / 46 | 34.8%
Facility
34.8%
WV AVG
30.3%
Rank
#33 / 46 | 515174 | ||||
| Dunbar Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NC Nursing Care
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Dunbar | 120
Facility
120
WV AVG
82
Rank
#11 / 78 |
95.8%
Facility
95.8%
WV AVG
89.9%
Rank
#14 / 73 | +7% | 2.79
Facility
2.79
WV AVG
3.62
Rank
#39 / 46 | -50% | -23% | $82.0k
Facility
$82.0k
WV AVG
$52.9k
Rank
#29 / 48 | 77
Facility
77
WV AVG
43.1
Rank
#43 / 48 | 12.8
Facility
12.8
WV AVG
9.3
Rank
#40 / 48 | 3 | 115 | - |
27
Facility
27
WV AVG
37
Rank
#52 / 89 | Dunbar Center | $19.9M
Facility
$19.9M
WV AVG
$14.1M
Rank
#12 / 46 | $7.5M
Facility
$7.5M
WV AVG
$3.9M
Rank
#15 / 46 | 37.6%
Facility
37.6%
WV AVG
30.3%
Rank
#27 / 46 | 515066 |
Complete Care at Oak Ridge LLC has a walk score of 2. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to WV state health department records, Complete Care at Oak Ridge LLC's license number is 67.
Complete Care at Oak Ridge LLC's occupancy is 96%.
Jim Triana is the administrator of Complete Care at Oak Ridge LLC.
Complete Care at Oak Ridge LLC has 74 beds.
Yes — there is 1 photo of Complete Care at Oak Ridge LLC in the photo gallery on this page.
Complete Care at Oak Ridge LLC is located at 1000 ASSOCIATION DRIVE.
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