Dove Healthcare – Osseo
Nursing Home, Assisted Living, Palliative Care, Respite Care & Skilled Nursing · Osseo, WI
ALM Inspection Grade A- Info ALM's inspection grade is 90 / 100, an A- — 9 points above the Wisconsin average for CMS-certified facilities (81/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Dove Healthcare – Osseo

Nursing Home, Assisted Living, Palliative Care, Respite Care & Skilled Nursing · Osseo, WI
ALM Inspection Grade A- Info ALM's inspection grade is 90 / 100, an A- — 9 points above the Wisconsin average for CMS-certified facilities (81/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Dove Healthcare – Osseo accepts Medicaid, Medicare, and private pay.
Dove Healthcare – Osseo accepts Medicaid, Medicare, and private pay.

Overview of Dove Healthcare – Osseo

Dove Healthcare, Osseo provides nursing home, assisted living, palliative care, respite care, and skilled nursing in Osseo, Wisconsin. Nursing home and skilled nursing services provide licensed nursing care on site around the clock, while assisted living supports daily needs for residents who can live with less intensive care.

Palliative care focuses on comfort and symptom management. Respite care provides a short stay for someone whose usual caregiver needs temporary relief.

The community opened in 2016 and has 40 beds, a size that may suit someone who prefers a smaller community. Rehabilitation services support residents who need therapy as part of recovery, and a doctor is on staff. Total nurse staffing is 5h 9m per resident per day, representing the daily nursing time allocated to each resident.

Residents can use the salon or spa for personal grooming, while an expansive lounge beside an outdoor courtyard and walking path provides space for gatherings and activities. Community clergy provide worship services. Payment options include Medicaid, Medicare, and private pay, and Benjamin Franks serves as the administrator. Osseo Rehabilitation And Nursing Center operates the community.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 29.4% Above WI avg. ▲ 29.4% Above WI avg.WI average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 39.5% Above WI avg. ▲ 39.5% Above WI avg.WI average: 2.9Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 8.0% Above WI avg. ▲ 8.0% Above WI avg.WI average: 3.7Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 25.4% Above WI avg. ▲ 25.4% Above WI avg.WI average: 3.2Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing Info Data period: Q2 2026 (April 1 – June 30, 2026).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Sep 2026).

Total nursing care per resident / day Info This nursing home is ranked 32nd out of 164 nursing homes we track in Wisconsin for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
↑ 18% · WI 4h 22mThis facility: 5h 9m per resident per day, 18% above the Wisconsin average of 4h 22m (among Wisconsin facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. Rank #32 / 164Nurse hours — State benchmarked This nursing home is ranked 32nd out of 164 nursing homes we track in Wisconsin for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Wisconsin average, with a ranking across 164 Wisconsin facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
5h 9m

Standout metric: Certified nursing assistant is +28% above Wisconsin average

2 of 6 metrics below Wisconsin average

Staff by category

Q2 2026 · Apr 1 – Jun 30 More info This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2026.
Certified Nursing Assistant520529,66791100%7.6
Registered Nurse109192,0329099%7.9
Licensed Practical Nurse56111,9439099%7.9
Clinical Nurse Specialist4049686066%8.8
Other Dietary Services Staff50590991100%5.4
Administrator1014806470%7.5
Nurse Practitioner1014806470%7.5
Mental Health Service Worker1014586167%7.5
Dietitian2024575763%7
Occupational Therapy Aide101651516%4.4
52 Certified Nursing Assistant
Coverage 100%
19 Registered Nurse
Coverage 99%
11 Licensed Practical Nurse
Coverage 99%
4 Clinical Nurse Specialist
Coverage 66%
By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 40 Rank #167 / 197Bed count — State benchmarked This nursing home is ranked 167th out of 197 nursing homes we track in Wisconsin for bed count. Shows this facility's certified or reported bed count compared to other Wisconsin facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #160 / 191Walk Score — State benchmarked This nursing home is ranked 160th out of 191 nursing homes we track in Wisconsin for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Wisconsin facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
22 / 100
Residents per day (avg) Info The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
36

Source: CMS Provider Information, average daily residents (data as of Oct 2026)

Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
105 days

About This Community

License Details

Facility TypeSkilled Care
CountyTrempealeau
CMS Certification Number525709
Certification TypeTitle 18 SNF Title 19 NF

Awards

Rated High Performing by U.S. News & World Report
Rated 5 Stars by Centers for Medicare & Medicaid Services.

Ownership & Operating Entity

Dove Healthcare – Osseo is administered by Benjamin Franks.

Owner NameOsseo Rehabilitation And Nursing Center
Profit StatusFor-profit

Safety & Compliance

Resident Council

Payment & Insurance

2 services
Accept Medicaid
Accept Medicare

Therapy & Rehabilitation

4 services
Outpatient Therapy
Physical TherapyListed as: Outpatient physical therapy
Occupational Therapy
Speech Therapy

Staffing & Medical

2 services
Doctor on Staff
Registered Nurse On-Site Visits and On-Call Coverage

Additional Services

8 services
Respite CareRespite care provides families and unpaid caregivers with short-term relief from caregiving duties. Care can range from a few hours to a few weeks.
Physician and Pharmacy Coordination
Daily Living Assistance
Meals & Snacks
Personalized Care Plans
Housekeeping
Laundry & Linen
TransportationListed as: Medical appointment coordination and transportation

Contact Information

Fax(715) 597-2470

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Beauty Salon
Emergency Call System

Faith & Spiritual Life

Religious AffiliationCommunity clergy provide worship services.

Room Accommodations

Room Types
Private Room

Contact Dove Healthcare – Osseo

Inspections

CMS Health Inspection History

Since 2023 · 3 years of data · Last health inspection Feb 2026

ALM Inspection Grade

90 / 100 Calculated from CMS inspection data for this community's nursing-home beds
How it compares

9 points above the Wisconsin average for CMS-certified facilities (81/100)

Category breakdown

Citations Strong

41 severity-weighted points (9 deficiencies) · 2× lower than the typical CMS-certified WI facility (median: 76)

Enforcement Strong

No fines on record · 0 enforcement actions

Persistence Concern

31 days to fix issues · slower than the typical CMS-certified WI facility (median: 27)

Inspection grade: 90 out of 100, letter grade A-.
Total health inspections
2 ↓ 68% · WI 6.2This facility: 2, 68% below the WI average of 6.2 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
9 Rank #21 / 168Health citations — State benchmarked This nursing home is ranked 21st out of 168 nursing homes we track in Wisconsin for health citations. Shows this facility's total health deficiency citations benchmarked to the Wisconsin State average, with a ranking across all 168 WI facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 68% · WI 28.3This facility: 9, 68% below the WI average of 28.3 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
4.5 Rank #95 / 168Citations per inspection — State benchmarked This nursing home is ranked 95th out of 168 nursing homes we track in Wisconsin for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Wisconsin mean across 168 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↑ 6% · WI 4.24This facility: 4.5, 6% above the WI average of 4.24 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected 9 of 9 citations corrected
Bar = mix of this home's 9 citations, not a state comparison

Lighter shade = corrected

Critical J–L
0 ↓ 100% · WI 0.9This facility: 0, 100% below the WI average of 0.9 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious G–I
0 ↓ 100% · WI 1.2This facility: 0, 100% below the WI average of 1.2 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate D–F
9 ↓ 65% · WI 25.8This facility: 9, 65% below the WI average of 25.8 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor A–C
0 ↓ 100% · WI 0.5This facility: 0, 100% below the WI average of 0.5 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal risk

Latest inspection: Feb 25, 2026 · 4 citations, all corrected

Most cited category: Quality of Life & Care, 5 of 9 citations · 5 categories in total

Citations history
Most recent first
Feb 25, 2026 4 citations
Pharmacy moderate citation Corrected
Infection Control moderate citation Corrected
Quality of Care moderate citation Corrected
Quality of Care moderate citation Corrected
Oct 18, 2023 5 citations
Quality of Care moderate citation Corrected
Quality of Care moderate citation Corrected
Environmental moderate citation Corrected
Abuse/Neglect moderate citation Corrected
Quality of Care moderate citation Corrected
Top deficiency categories
Share of 9 citations
Quality of Life & Care 5 deficiencies (56%)
Infection Control 1 deficiency (11%)
Abuse, Neglect & Exploitation 1 deficiency (11%)
Pharmacy Services 1 deficiency (11%)
Environmental 1 deficiency (11%)
How citations are counted

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 9 citations resulted from standard inspections.

Includes all CMS health inspection records for this property, which could include management/ownership changes.

Source

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Enforcement

Penalties and fines About penalties and fines Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database · Data as of Oct 2026

No penalties in the past 3 years

No civil money penalties or payment denials on record since Oct 2023.

Clean record
Total fines
$0 WI avg $107KWisconsin average: $106,807. Average among the 146 Wisconsin facilities with a penalty on record.US avg $66KUS average: $66,281, among the 6,725 US facilities with a penalty on record.
Number of fines
0 WI avg 2.03Wisconsin average: 2.03. Average among the 146 Wisconsin facilities with a penalty on record.US avg 1.88US average: 1.88, among the 6,725 US facilities with a penalty on record.
Payment denials What is a payment denial? Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0 WI avg 0.71Wisconsin average: 0.71. Average among the 146 Wisconsin facilities with a penalty on record.US avg 0.35US average: 0.35, among the 6,725 US facilities with a penalty on record.
Health Outcomes

Quality of care over time

How residents at this home fare on health outcomes and preventive care, compared with the Wisconsin average.

Data as of Oct 2026 · CMS Care Compare

Long-stay quality rating Info CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best. 4 / 5 Above average ↑ 32% · WI 3.0This facility: 4.0, 32% above the WI average of 3.0 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Short-stay quality rating Info CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best. 4 / 5 Above average ↑ 39% · WI 2.9This facility: 4.0, 39% above the WI average of 2.9 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
High-risk clinical events Info Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better. 10.0 Score · lower is better ↑ 11% · WI 9.0This facility: 10.0, 11% above the WI average of 9.0 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Functional decline Info Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better. 27.4 Score · lower is better ↑ 45% · WI 18.9This facility: 27.4, 45% above the WI average of 18.9 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.

13 long-stay measures: 8 better, 4 worse, 1 near WI average

8 short-stay measures: 2 better, 2 worse, 1 near WI average, 3 compared with US only

Financials

Money and staffing.

Dove Healthcare – Osseo’s finances from its CMS cost report for the fiscal year ending December 2024, compared with 164 Wisconsin nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.

FY Dec 2024

Is it financially stable?

Losing money on care, but less than last year

−15.5% operating margin

+0.4 pts vs prior year

An operating loss in 8 of the last 8 reported years. Other income ($0.3M) trims the net loss to −$0.5M. Watch for cost-cutting that reaches staffing.

Does it invest in staff?

Payroll in line with Wisconsin homes

56.0% payroll share of revenue

WI average 58.7%Rank #86 / 164Payroll % of net patient revenue — State benchmarked This nursing home is ranked 86th out of 164 nursing homes we track in Wisconsin for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Wisconsin average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.

Payroll fell $0.0M while revenue rose $0.5M. Check hours per resident in the staffing section to confirm it reaches the floor.

Who this home usually serves

Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2024 Snapshot: CMS Long-Term Care Facility Characteristics (quarterly), Sep 2026
Resident snapshot
32 residents · Sep 2026 Residents counted on the date of the latest CMS report, which updates quarterly.
Medicare 6 · 19%
Medicaid 19 · 59%
Private pay & other 7 · 22%
Shows care patterns over time; not used to rate this facility.

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Typical stay

Medicare 24 days Medicaid 2 - 3 years Private pay & other 1 - 2 months

Places of interest near Dove Healthcare – Osseo

Address 0.0 miles from city center Info Estimated distance in miles from Osseo's city center to Dove Healthcare – Osseo's address, calculated via Google Maps.

Calculate Travel Distance to Dove Healthcare – Osseo

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Address

Compare Nursing Homes around the area

Info below is compiled from CMS reports & the WI Dept. of Health Services (DHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Official facility name used in federal/state reporting (may differ slightly from the marketing name).
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
City and state of the facility. Used for mapping and state-average comparisons.
Estimated monthly cost range for the facility.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Dove Healthcare – Osseo
NH
AL
PC
RC
SNF
Osseo -
40
Facility 40
WI AVG 78
Rank #167 / 197
-
22
Facility 22
WI AVG 48
Rank #160 / 191
-
Autumn Lake Healthcare at Beloit
NH
AL
HOS
PC
RC
SNF
Beloit -
120
Facility 120
WI AVG 78
Rank #23 / 197
-
62
Facility 62
WI AVG 48
Rank #60 / 191
-
New Glarus Home, Inc
NH
AL
IL
MC
RESC
RC
SNF
New Glarus -
100
Facility 100
WI AVG 78
Rank #51 / 197
A+
69
Facility 69
WI AVG 48
Rank #41 / 191
-
St Camillus
NH
AL
HOS
IL
MC
SNF
Wauwatosa -
86
Facility 86
WI AVG 78
Rank #79 / 197
-
12
Facility 12
WI AVG 48
Rank #174 / 191
-
Sheboygan Senior Community Inc
NH
AL
RC
SNF
Y Sheboygan -
31
Facility 31
WI AVG 78
Rank #179 / 197
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Rank badges are statewide and care-type specific: each nursing home is ranked against every other WI nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities

Know before you visit

Frequently Asked Questions about Dove Healthcare – Osseo

Quick answers from public records and the community's own listing.
01 Who is the owner of Dove Healthcare – Osseo?
Dove Healthcare – Osseo is legally operated by Osseo Rehabilitation And Nursing Center, and administered by Benjamin Franks.
02 Is Dove Healthcare – Osseo in a walkable area?
Dove Healthcare – Osseo has a walk score of 22. Car-dependent. Most errands require a car, with limited nearby walkable options.
03 What is the occupancy rate at Dove Healthcare – Osseo?
Dove Healthcare – Osseo's occupancy is 85.3%.
04 Are pets allowed at Dove Healthcare – Osseo?
No, Dove Healthcare – Osseo has a no-pet policy.
05 Does Dove Healthcare – Osseo operate as a for-profit or non-profit?
Dove Healthcare – Osseo is registered as a for-profit in WI.
06 Who is the administrator of Dove Healthcare – Osseo?
Benjamin Franks is the administrator of Dove Healthcare – Osseo.
07 What is the overall rating for Dove Healthcare – Osseo?
Dove Healthcare – Osseo received a 4-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.