Dove Healthcare – Osseo

Q: Who is the owner of Dove Healthcare – Osseo?

The legal owner and operator of Dove Healthcare – Osseo is Osseo Rehabilitation And Nursing Center.

Q: Is Dove Healthcare – Osseo in a walkable area?

Dove Healthcare – Osseo has a walk score of 22. Car-dependent. Most errands require a car, with limited nearby walkable options.

Q: What is the occupancy rate at Dove Healthcare – Osseo?

Dove Healthcare – Osseo's occupancy is 85%.

Q: Does Dove Healthcare – Osseo operate as a for-profit or non-profit?

Dove Healthcare – Osseo is registered as a for-profit in WI.

Q: Who is the administrator of Dove Healthcare – Osseo?

Benjamin Franks is the administrator of Dove Healthcare – Osseo.

Q: How many beds does Dove Healthcare – Osseo have?

Dove Healthcare – Osseo has 40 beds.

Q: Are there photos of Dove Healthcare – Osseo?

Yes — there are 9 photos of Dove Healthcare – Osseo in the photo gallery on this page.

Nursing Home, Assisted Living, Palliative Care & Respite Care · Wisconsin, WI

CMS overall rating

51019 Ridge View Road, Osseo, WI 54758 View map

Calculator: See prices in your area

Dove Healthcare – Osseo accepts Medicaid, Medicare, and private pay.

Calculator: See prices in your area

Dove Healthcare – Osseo accepts Medicaid, Medicare, and private pay.

Overview of Dove Healthcare – Osseo

Dove Healthcare – Osseo is a nursing home owned by Benjamin Franks, located on Ridge View Road in Osseo, Wisconsin. The community has 40-bed runs with an occupancy rate of 85%. Residents stay an average of 113 days, reflecting a mix of short-term rehabilitation and longer-term nursing care. It accepts Medicaid, Medicare, and private pay, giving families several options to access skilled nursing care.

Clinical support is the focus of the facility’s daily operations. Residents receive an average of 5 hours of nursing care per day from registered nurses, licensed practical nurses, and nurse aides, who work 24 hours a day. There is a doctor on staff to support medical oversight, so residents won’t need to go outside for appointments.

In addition to respite care, the home offers rehabilitation services. It’s the best option for residents recovering from hospitalization or surgery, as well as those seeking temporary relief.

Residents have daily access to routine, meals, and social connection. They are served three nutritious meals daily, with snacks and beverages available at all times. There are various activities to help residents socialize and engage with others. The home also hosts community outings to keep residents’ lives interesting and connected to the wider Osseo area.

Dove Healthcare – Osseo’s location in rural Wisconsin is car-dependent, with a Walk Score of 22. Families planning to visit must drive or arrange transportation, as nearby walking options are limited. With this in mind, the facility’s small size and focus on individualized nursing care are well-suited to families seeking a more intimate setting where residents receive consistent, direct attention from staff.

(715) 597-2493

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Wisconsin state averages

Total nursing care / resident

5h 0m per day

This facility Wisconsin avg (4h 17m per day)

vs Wisconsin avg

+17%

3 of 6 metrics below state avg

Standout metric Registered Nurse (RN) is +16% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	1h 7m per day	▲ 16% State avg: 58m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	29m per day	▼ 24% State avg: 38m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 53m per day	▲ 12% State avg: 2h 35m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 59m per day	▲ 7% State avg: 3h 43m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	2m per day	▼ 47% State avg: 4m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	36m per day	▼ 9% State avg: 40m per day · National avg: 28m per day

Capacity and availability

113 days

40-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

Walk Score: 22 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

85%

Higher than the Wisconsin average: 70%

Occupied beds

34 / 40

Average occupied beds in Wisconsin homes 54 beds

Rated High Performing by U.S. News & World Report

Rated 5 Stars by Centers for Medicare & Medicaid Services.

Facility TypeSkilled Care

CountyTrempealeau

CMS Certification Number525709

Certification TypeTitle 18 SNF Title 19 NF

Dove Healthcare – Osseo is legally operated by Benjamin Franks.

Owner NameOsseo Rehabilitation And Nursing Center

Profit StatusFor Profit

Accept Medicaid

Accept Medicare

Rehabilitation Services

Respite Care

Doctor on Staff

24-Hour Staffing

Fax(715) 597-2470

ActivitiesYes

Religious ServicesCommunity clergy provide worship services.

Food DescriptionThree nutritious meals daily with snacks and beverages available 24-hours a day.

Inspections since 2023

Total health inspections 1

Wisconsin average 6

Last Health inspection on Oct 2023

Total health citations

Wisconsin average 27.3

Citations per inspection

Wisconsin average 4.19

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 5 citations resulted from standard inspections.

Breakdown of citation severity (last 3 years)

Critical health citations

100% better than Wisconsin average

Wisconsin average: 0.9

Serious health citations

100% better than Wisconsin average

Wisconsin average: 1.2

0 critical citations Wisconsin average: 0.9

0 serious citations Wisconsin average: 1.2

5 moderate citations Wisconsin average: 24.7

0 minor citations Wisconsin average: 0.6

Citations history (last 3 years)

Abuse/Neglect moderate citation Oct 18, 2023

Corrected

Environmental moderate citation Oct 18, 2023

Corrected

Quality of Care moderate citation Oct 18, 2023

Corrected

Quality of Care moderate citation Oct 18, 2023

Corrected

Total staff 135

Employees 80

Contractors 55

Staff to resident ratio 3.86 : 1

55% more staff per resident than Wisconsin average

Avg staff/day 28

Average shift 7 hours

0% compared with Wisconsin average

Total staff hours (quarter) 17,956

Nursing staff breakdown

7.2 hours

8 hours

7.3 hours

Contractor staffing

2,235 contractor hours this quarter

Certified Nursing Assistant: 37 Registered Nurse: 10 Licensed Practical Nurse: 7 Physical Therapy Aide: 1

Staff by category


Certified Nursing Assistant	39	37	76	9,421	92	100%	7.3
Registered Nurse	8	10	18	2,291	92	100%	7.2
Licensed Practical Nurse	6	7	13	1,583	91	99%	8
Clinical Nurse Specialist	4	0	4	1,094	67	73%	7.9
Other Dietary Services Staff	5	0	5	908	92	100%	5.4
Dietitian	2	0	2	573	65	71%	6.6
Mental Health Service Worker	1	0	1	433	59	64%	7.3
Administrator	1	0	1	405	55	60%	7.4
Speech Language Pathologist	3	0	3	333	58	63%	5.5
Nurse Practitioner	1	0	1	288	36	39%	8
Physical Therapy Aide	0	1	1	283	61	66%	4.6
Respiratory Therapy Technician	4	0	4	116	30	33%	3.9
Physical Therapy Assistant	2	0	2	86	35	38%	2.4
Occupational Therapy Aide	1	0	1	79	17	18%	4.7
Medication Aide/Technician	1	0	1	46	4	4%	11.4
Qualified Social Worker	2	0	2	19	18	20%	1

76 Certified Nursing Assistant

% of Days 100%

18 Registered Nurse

% of Days 100%

13 Licensed Practical Nurse

% of Days 99%

4 Clinical Nurse Specialist

% of Days 73%

5 Other Dietary Services Staff

% of Days 100%

2 Dietitian

% of Days 71%

1 Mental Health Service Worker

% of Days 64%

1 Administrator

% of Days 60%

3 Speech Language Pathologist

% of Days 63%

1 Nurse Practitioner

% of Days 39%

1 Physical Therapy Aide

% of Days 66%

4 Respiratory Therapy Technician

% of Days 33%

2 Physical Therapy Assistant

% of Days 38%

1 Occupational Therapy Aide

% of Days 18%

1 Medication Aide/Technician

% of Days 4%

2 Qualified Social Worker

% of Days 20%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 9.9

5% better than Wisconsin average

Wisconsin average: 10.5

Functional decline score 26.1

18% worse than Wisconsin average

Wisconsin average: 22.1

Long-stay resident measures

Below average Wisconsin avg: 3.0

Need for Help with Daily Activities Increased 19.0%

7% worse than Wisconsin average

Wisconsin average: 17.6%

Walking Ability Worsened 21.4%

6% better than Wisconsin average

Wisconsin average: 22.8%

Low Risk Residents with Bowel/Bladder Incontinence 38.0%

46% worse than Wisconsin average

Wisconsin average: 26.0%

Falls with Major Injury 3.4%

7% worse than Wisconsin average

Wisconsin average: 3.2%

High Risk Residents with Pressure Ulcers 4.7%

13% better than Wisconsin average

Wisconsin average: 5.4%

Urinary Tract Infection 0.9%

72% better than Wisconsin average

Wisconsin average: 3.2%

Lost Too Much Weight 1.1%

78% better than Wisconsin average

Wisconsin average: 4.9%

Depressive Symptoms 0.0%

100% better than Wisconsin average

Wisconsin average: 5.0%

Antipsychotic Use 2.7%

83% better than Wisconsin average

Wisconsin average: 16.1%

Pneumococcal Vaccine 98.3%

In line with Wisconsin average

Wisconsin average: 95.9%

Influenza Vaccine 100.0%

5% better than Wisconsin average

Wisconsin average: 95.0%

Hospitalizations per 1,000 days 3.39

111% worse than Wisconsin average

Wisconsin average: 1.61

ED visits per 1,000 days 4.63

111% worse than Wisconsin average

Wisconsin average: 2.19

Short-stay resident measures

Above average Wisconsin avg: 2.9

Pneumococcal Vaccine 70.6%

19% worse than Wisconsin average

Wisconsin average: 87.3%

Antipsychotic medication increase 0.0%

100% better than Wisconsin average

Wisconsin average: 1.2%

Influenza Vaccine 80.0%

In line with Wisconsin average

Wisconsin average: 82.2%

Re-hospitalized after SNF stay 20.3%

11% better than Wisconsin average

Wisconsin average: 22.7%

Emergency department visits 15.5%

In line with Wisconsin average

Wisconsin average: 15.0%

Falls with major injury 0.0%

100% better than Wisconsin average

Wisconsin average: 0.8%

Ability to care for self at discharge 51.0%

5% worse than Wisconsin average

Wisconsin average: 53.7%

Successful return to home or community 57.3%

13% better than Wisconsin average

Wisconsin average: 50.6%

Breakdown by payment type

Medicare

48% of new residents, usually for short-term rehab.

Typical stay 26 days

Private pay

46% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

6% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Total residents 35

Medicare

20% of residents

Medicaid

45.7% of residents

Private pay or other

34.3% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Dove Healthcare – Osseo from 2017–2023, based on CMS SNF Cost Reports.

Occupancy Rate 85.0% ↑ 17.8pp vs 2022

Net Patient Income -$755.0K ↑ ~$309.4K vs 2022

Payroll Costs $3.0M ↑ ~$449.6K vs 2022

Operating Margin -16.0% ↑ 9.7pp vs 2022

Metric	2017	2018	2019	2020	2021	2022	2023
Occupancy %	77.3%	87.6%	83.7%	78.5%	61.8%	67.2%	85.0%
Beds	40	40	40	50	50	50	40
Net Income	-$908,383	-$265,358	-$456,802	$57,637	$352,987	-$24,070	$175,338
Gross Revenue	$3,572,233	$4,578,992	$4,428,843	$4,109,951	$4,299,461	$4,474,961	$4,902,888
Operating Expenses	$4,060,812	$4,340,025	$4,544,948	$4,640,927	$4,703,119	$5,214,113	$5,489,937
Net Patient Income	-$1,321,231	-$843,635	-$1,058,765	-$944,897	-$1,013,697	-$1,064,444	-$755,008
Net Patient Revenue	$2,739,581	$3,496,390	$3,486,183	$3,696,030	$3,689,422	$4,149,669	$4,734,929
Payroll Costs	$2,194,440	$2,331,757	$2,582,152	$2,375,139	$2,400,166	$2,505,185	$2,954,811
Operating Margin %	-48.2%	-24.1%	-30.4%	-25.6%	-27.5%	-25.7%	-16.0%
Medicare %	11.3%	14.3%	12.5%	16.2%	16.6%	12.7%	12.8%
Medicaid %	64.7%	62.5%	53.1%	57.1%	50.5%	46.2%	36.3%
Private %	24.0%	23.2%	34.5%	26.7%	32.9%	41.1%	50.8%
Net Patient Revenue/Day	$243	$273	$285	$312	$327	$338	$382
Cost/Day	$360	$339	$372	$392	$417	$425	$442
Avg Length of Stay	109.6 days	89.4 days	97.0 days	117.3 days	95.6 days	122.7 days	112.8 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$4.7M

Net patient income

-$755.0K

Voluntary non-profit community Operated by a church.

Net patient revenue

$4.7M

Net patient income

-$755.0K

Other income

$930.3K

Payroll costs

$3.0M 62.4% of net patient revenue

Other operating costs

$2.5M

Total costs

$5.5M

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

New residents most often arrive under Medicare (48% of admissions), and a typical Medicare stay runs around 26 days.

Coverage residents most often arrive under.

Medicare 48%

Private pay 46%

Medicaid 6%

Coverage residents most often leave under.

Medicare 45%

Private pay 52%

Medicaid 4%

0.0 miles from city center Estimated distance in miles from Osseo's city center to Dove Healthcare – Osseo's address, calculated via Google Maps.

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Compare Nursing Homes around Wisconsin

The information below is reported by the Wisconsin Department of Health Services, Division of Quality Assurance.


Dove Healthcare – Osseo	NH AL PC RC	Osseo	-	40 Facility 40 WI AVG 61 Rank #341 / 496	-	22 Facility 22 WI AVG 42 Rank #433 / 580	-
Oak Park Nursing & Rehab Center	NH AL IL MC	Madison (North Star)	-	100 Facility 100 WI AVG 61 Rank #67 / 496	A+	5 Facility 5 WI AVG 42 Rank #533 / 580	1 Bed / 2 Bed
Sun Prairie Senior Living	NH ADC AL	Sun Prairie	-	42 Facility 42 WI AVG 61 Rank #337 / 496	A+	74 Facility 74 WI AVG 42 Rank #79 / 580	Studio / 1 Bed / 2 Bed
Ascension Living Alexian Village – Milwaukee	NH	Milwaukee (Northridge)	-	108 Facility 108 WI AVG 61 Rank #54 / 496	A+	24 Facility 24 WI AVG 42 Rank #422 / 580	1 Bed / 2 Bed / 3 Bed
Harbor Haven Health & Rehabilitation	NH HC MC PC	Fond Du Lac	-	85 Facility 85 WI AVG 61 Rank #108 / 496	-	57 Facility 57 WI AVG 42 Rank #176 / 580	Private / Semi-Private Rooms

Nursing Home Explorer

Family Care Program

WI Medicaid Family Care

Age 65+ or disabled

General Wisconsin resident, Medicaid-eligible, long-term care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Managed care model; rural/urban balance.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Wisconsin Caregiver Support Program

WI NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)

General Wisconsin resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

High rural demand; ADRC coordination.

Benefits

In-home respite (4-6 hours/day) Adult day care (~$65/day) Short-term facility care (up to 5 days)

IRIS (Include, Respect, I Self-Direct)

Wisconsin IRIS

Age 65+ (or disabled 18+)

General WI resident, Medicaid-eligible, NFLOC.

Income Limits (2025) ~$2,829/month; QIT optional.

Asset Limits $2,000 (individual), $3,000 (couple).

Flexible budget; serves ~20,000; participant hires caregivers.

Benefits

Personal care (custom hours) Respite Home mods Equipment Transportation Support services

SeniorCare Prescription Drug Assistance

Wisconsin SeniorCare

Age 65+

General WI resident, US citizen/qualified immigrant, not on full Medicaid.

Income Limits (2025) ~$24,980-$34,980/year (Level 1-2B, individual); varies by level.

Asset Limits None.

Four benefit levels; serves ~50,000 annually.

Benefits

$5 generic/$15 brand copays (Level 1); deductibles ($500-$850) for higher levels; covers most Rx drugs

Medicare Savings Program (MSP)

Wisconsin Medicare Savings Program

Age 65+ or disabled

General WI resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Wisconsin Home Energy Assistance Program (WHEAP)

Wisconsin WHEAP

Age 60+ prioritized

General WI resident, low-income household.

Income Limits (2025) ~$3,970/month 185% FPL

Asset Limits Not assessed.

Covers gas, electric, wood; crisis aid available.

Benefits

Heating/electric aid ($300-$1,000/season) Crisis aid ($500 max) Weatherization

VA Aid and Attendance (A&A) and Housebound Benefits

Wisconsin VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General WI resident, wartime service, ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth

High rural veteran use; supports care costs.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Deferral Loan Program

Wisconsin Property Tax Deferral Loan

Age 65+

General WI resident, homeowner, live in home 6+ months/year.

Income Limits (2025) ~$24,980/year household

Asset Limits Home equity < $500,000; limited other assets.

Saves ~$500-$1,500/year; interest ~2%-3%.

Benefits

Deferred tax payment (~$500-$1,500/year avg.)

Senior Farmers’ Market Nutrition Program (SFMNP)

Wisconsin SFMNP

Age 60+

General WI resident, low-income.

Income Limits (2025) ~$2,322/month 185% FPL

Asset Limits Not assessed.

Vouchers (~$45/season); serves ~15,000 annually.

Benefits

Vouchers (~$45/season) for produce at farmers’ markets

Who is the owner of Dove Healthcare – Osseo?

The legal owner and operator of Dove Healthcare – Osseo is Osseo Rehabilitation And Nursing Center.

Is Dove Healthcare – Osseo in a walkable area?

Dove Healthcare – Osseo has a walk score of 22. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at Dove Healthcare – Osseo?

Dove Healthcare – Osseo's occupancy is 85%.

Does Dove Healthcare – Osseo operate as a for-profit or non-profit?

Dove Healthcare – Osseo is registered as a for-profit in WI.

Who is the administrator of Dove Healthcare – Osseo?

Benjamin Franks is the administrator of Dove Healthcare – Osseo.

How many beds does Dove Healthcare – Osseo have?

Dove Healthcare – Osseo has 40 beds.

Are there photos of Dove Healthcare – Osseo?

Yes — there are 9 photos of Dove Healthcare – Osseo in the photo gallery on this page.

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Dove Healthcare – Osseo

Overview of Dove Healthcare – Osseo

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

Awards

License Details

Ownership & Operating Entity

Payment & Insurance

Therapy & Rehabilitation

Staffing & Medical

Contact Information

Amenities & Lifestyle

Dining & Nutrition

Contact Dove Healthcare – Osseo

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

76 Certified Nursing Assistant

18 Registered Nurse

13 Licensed Practical Nurse

4 Clinical Nurse Specialist

5 Other Dietary Services Staff

2 Dietitian

1 Mental Health Service Worker

1 Administrator

3 Speech Language Pathologist

1 Nurse Practitioner

1 Physical Therapy Aide

4 Respiratory Therapy Technician

2 Physical Therapy Assistant

1 Occupational Therapy Aide

1 Medication Aide/Technician

2 Qualified Social Worker

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Places of interest near Dove Healthcare – Osseo

Calculate Travel Distance to Dove Healthcare – Osseo

Compare Nursing Homes around Wisconsin

Financial Assistance for Nursing Home in Wisconsin

Family Care Program

Wisconsin Caregiver Support Program

IRIS (Include, Respect, I Self-Direct)

SeniorCare Prescription Drug Assistance

Medicare Savings Program (MSP)

Wisconsin Home Energy Assistance Program (WHEAP)

VA Aid and Attendance (A&A) and Housebound Benefits

Property Tax Deferral Loan Program

Senior Farmers’ Market Nutrition Program (SFMNP)

Guides for Better Senior Living

Financial Assistance for
Nursing Home in Wisconsin