Evergreen Retirement Community
Assisted Living, Independent Living, Memory Care & Nursing Home · Cincinnati, OH
Evergreen Retirement Community
Assisted Living, Independent Living, Memory Care & Nursing Home · Cincinnati, OH
Overview of Evergreen Retirement Community
A small 21-bed residential care community in Cincinnati’s Hartwell neighborhood, Evergreen Retirement Community operates under Senior Lifestyle, a national operator of 54 communities. The October 2025 state inspection identified three citations; above Ohio’s typical count of two per facility. Administrator Regina Umanskiy leads operations at 230 W Galbraith Rd.
Resident satisfaction survey data (2022-2023) from the Ohio Department of Aging documents a split performance.
Overall satisfaction registers 82%, 5% below the state average. Safety ratings exceed state benchmarks at 100% (versus 98% in Ohio), and residents report high confidence in personal security and privacy (93-96% versus state 95%). Residents provide an overall care satisfaction score of 96% and a recommendation rate of 92%, indicating strong core care perceptions. Community connection scored 85%, notably exceeding the Ohio average of 71%.
However, significant deficits appear in activity engagement and operational processes.
Weekend activities registered 46% compared to the Ohio average of 63%; a 27% gap.
Menu variety scored 56% against the state average of 77%.
New resident orientation presents the most concerning weakness: 52% versus 70%, suggesting inadequate transition support.
Outings and special events received 65% versus the state average of 73%.
Care and services overall rated 84%, trailing the state average of 89%.
Staff-related concerns emerge across multiple satisfaction dimensions.
Perceived staff responsiveness (speed of help, frequency of check-ins) ranges from 73-74% against Ohio averages of 81-85%. Residents rate staff knowledge of their medical conditions at 77% versus 90%. Perceived comfort during care delivery scored 76%, substantially below the state average of 95%. Dining satisfaction registered 76% (state average 81%), though residents reported adequate food quantity at 96%.
The care model spans independent living, assisted living, memory care, and nursing home services across studio through two-bedroom cottage units. Three on-site restaurants (The GardenSide, Pub 67, Creekview Café) serve varied menus. Staff includes licensed nurses and certified nursing assistants. Programming includes weekly physician visits, wellness activities, transportation, fall prevention, and two named programs: Enhanced Independent Living and Pocket Neighborhood.
Walk score of 18 indicates car-dependent neighborhood access.
Pets are allowed; smoking and alcohol are prohibited. Senior Lifestyle administers the facility; minimum age is 55.
Evergreen demonstrates strong performance on safety and fundamental care satisfaction alongside material performance gaps in activity programming, staff responsiveness, and new resident integration processes.
Types of Care at Evergreen Retirement Community
Independent Living
Assisted Living
Memory Care
Nursing Home
21-bed community Rank #309 / 323Bed count — State benchmarkedThis home is ranked 309th out of 323 homes in Ohio. Shows this facility's certified or reported bed count compared to other Ohio SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Walk Score: 18 / 100 Rank #561 / 705Walk Score — State benchmarkedThis home is ranked 561st out of 705 homes in Ohio. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Ohio SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeResidential Care Facility
StatusActive
CountyHamilton
Evergreen Retirement Community is administrated by Regina Umanskiy.
Policies
No pets allowed
No Smoking
No Alcohol
Rehabilitation Services
Licensed Nurses/CNAs
At Home Care
Rehab & Therapy
Email
[email protected]
Fax(513) 948-0063
Minimum Age55
3 Dining Options
Caring Staff
Natural Setting
Nearby Shopping
Easy I-41 Access
Specific ProgramsEnhanced Independent Living, Pocket Neighborhood
Food DescriptionEvergreen offers multiple dining options including The GardenSide, Pub 67, and Creekview Café, with a variety of menus and daily specials.
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. OH average
1 Worse
Metrics worse than Ohio average:
• Total citations (50% above) 0 Better No metrics in this bucket.
• Total citations (50% above) 0 Better No metrics in this bucket.
Latest Inspection
October 7, 2025
Citations
|
This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
|
3 | 2 | This facility has 50% more total citations than a typical Ohio assisted living residence (3 vs. OH avg 2).↑ 50% worse |
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
82 / 100
Ohio average: 86 / 100
2022 – 2023 Period
Care and services
84 / 100
Ohio average: 89 / 100
Environment
95 / 100
Ohio average: 95 / 100
Moving in
77 / 100
Ohio average: 82 / 100
Facility culture
84 / 100
Ohio average: 86 / 100
Caregivers
81 / 100
Ohio average: 89 / 100
Spending time
80 / 100
Ohio average: 80 / 100
Meals and dining
76 / 100
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
-
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility54/100
Ohio average46/100
-
Did (Do) the therapists help you set goals?
This facility67/100
Ohio average89/100
-
Did (Do) you know who to speak to about your therapy progress?
This facility86/100
Ohio average85/100
-
Did (Does) the therapy help you meet your goals?
This facility87/100
Ohio average88/100
-
Can you decide how to spend your day?
This facility100/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
-
Is it very clean here?
This facility85/100
Ohio average96/100
-
Do you feel you have enough privacy?
This facility93/100
Ohio average95/100
-
Are you able to get around the building if you want to?
This facility93/100
Ohio average95/100
-
Are your personal items safe here?
This facility96/100
Ohio average92/100
-
Can you enjoy the outdoors if you want to?
This facility96/100
Ohio average91/100
-
Is it easy for you to get around in your room (or apartment)?
This facility96/100
Ohio average96/100
-
Do you feel safe here?
This facility100/100
Ohio average98/100
-
Can you find a place to be alone if you want to be alone?
This facility100/100
Ohio average96/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
-
Did you receive a thorough orientation to EVERGREEN RETIREMENT COMMUNITY?
This facility52/100
Ohio average70/100
-
Were you given enough information to learn how things work here?
This facility88/100
Ohio average82/100
-
Did you feel warmly welcomed as a new resident?
This facility96/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
-
Are your concerns taken care of in a timely way?
This facility74/100
Ohio average86/100
-
Do the people who work here tell you when rules, policies, and procedures change?
This facility78/100
Ohio average78/100
-
Do the people who work here seem happy to work here?
This facility79/100
Ohio average92/100
-
Are you encouraged to speak up about things you don’t like here?
This facility81/100
Ohio average81/100
-
Do the people who work here go above and beyond to give you a good life?
This facility83/100
Ohio average87/100
-
Are you friends with anyone who lives here?
This facility85/100
Ohio average81/100
-
Are you as involved in decisions about your care as you want to be?
This facility88/100
Ohio average85/100
-
Would you highly recommend EVERGREEN RETIREMENT COMMUNITY to someone who needs this type of care?
This facility92/100
Ohio average89/100
-
Do the people who work here help you with technology, if needed?
This facility96/100
Ohio average89/100
-
Overall, are you satisfied with the care you receive here?
This facility96/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
-
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility73/100
Ohio average85/100
-
Do the people who work here check on you often enough to see if you need anything?
This facility74/100
Ohio average81/100
-
Do the people who care for you explain your care and services to you?
This facility76/100
Ohio average85/100
-
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility77/100
Ohio average90/100
-
Do the people who work here do things the way you want them done?
This facility78/100
Ohio average88/100
-
Do the same people take care of you most of the time?
This facility86/100
Ohio average84/100
-
Do the people who work here make sure you are comfortable when they provide care or services?
This facility88/100
Ohio average95/100
-
Do the people who work here ever get angry at you?
This facility89/100
Ohio average88/100
-
Do the people who work here support you to do as much for yourself as you are able to do?
This facility92/100
Ohio average96/100
-
Do the people who work here do everything they can to protect you from getting sick?
This facility92/100
Ohio average94/100
-
Do you have opportunities to maintain your health and wellness, if you want?
This facility96/100
Ohio average92/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
-
Are there enjoyable things to do on the weekends, if you want?
This facility46/100
Ohio average63/100
-
Do you have enough opportunities to go on outings and special events?
This facility65/100
Ohio average73/100
-
Do you have something to look forward to most days?
This facility77/100
Ohio average77/100
-
Do you have plenty of opportunities to do things that are meaningful to you?
This facility78/100
Ohio average83/100
-
Do you like the activities here?
This facility78/100
Ohio average83/100
-
Are you as connected to the community as you want to be?
This facility85/100
Ohio average71/100
-
Are you able to do the activities offered here, if you want?
This facility89/100
Ohio average93/100
-
Do you feel included in life here?
This facility92/100
Ohio average89/100
-
Do you usually enjoy how you spend your time?
This facility92/100
Ohio average87/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
-
Does the menu change often enough?
This facility56/100
Ohio average77/100
-
Do you have input on the food that is served?
This facility68/100
Ohio average68/100
-
Do you get enough fresh food options here?
This facility77/100
Ohio average81/100
-
Do you look forward to mealtimes?
This facility81/100
Ohio average80/100
-
Do you like the food here?
This facility82/100
Ohio average81/100
-
Do you get enough to eat here?
This facility96/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
What does this home offer?
Pets Allowed
Housing Options: Studio / 1 Bed / 2 Bed / Cottage
Building Type: 3-story
Transportation Services
Fitness and Recreation
Living Spaces & Floor Plans for Evergreen Retirement Community
Evergreen Retirement Community Plan 4
Evergreen Retirement Community Plan 3
Evergreen Retirement Community Plan 2
Evergreen Retirement Community 1
Evergreen Retirement Community Plan 5
Places of interest near Evergreen Retirement Community
12.5 miles from city center
Estimated distance in miles from Cincinnati's city center to Evergreen Retirement Community's address, calculated via Google Maps.
— 0.43 miles to nearest hospital (UC Health Drake Center)
Calculate Travel Distance to Evergreen Retirement Community
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Financial Assistance for
Assisted Living in Ohio
Evergreen Retirement Community is located in Cincinnati, Ohio.
Here are the financial assistance programs available to residents in Ohio.
Compare Assisted Living around Cincinnati
The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
Filter by care type
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| Clovernook Health Care LLC |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. |
Cincinnati (College Hill) | 119 | No | 18 | Studio / 1 Bed / 2 Bed / Cottage | A+ | - | - | - |
| Scarlet Oaks |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. |
Cincinnati (Clifton) | 87 | No | 13 | Studio / 1 Bed / 2 Bed / Cottage | A+ | Tunecia Campbell |
80
Facility
80
OH AVG
85.8
Rank
#172 / 193
| - |
| Mallard Cove Senior Living |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. |
Sharonville | 46 | Yes | 48 | Studio / 1 Bed / 2 Bed / Cottage | A+ | Leigh Ann Meiss |
85
Facility
85
OH AVG
85.8
Rank
#103 / 193
|
5
Facility
5
OH AVG
2.8
Rank
#117 / 142
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| The Seasons |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. |
Cincinnati | 45 | Yes | 34 | Studio / 1 Bed / 2 Bed / Cottage | - | - | - | - |
| Evergreen Retirement Community |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). |
Cincinnati (Hartwell) | 21 | Yes | 18 | Studio / 1 Bed / 2 Bed / Cottage | - | Regina Umanskiy |
82
Facility
82
OH AVG
85.8
Rank
#153 / 193
|
3
Facility
3
OH AVG
2.8
Rank
#85 / 142
|
Frequently Asked Questions about Evergreen Retirement Community
What neighborhood is Evergreen Retirement Community in?
Evergreen Retirement Community is in the Hartwell neighborhood of Cincinnati.
Is Evergreen Retirement Community in a walkable area?
Evergreen Retirement Community has a walk score of 18. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the best email address for Evergreen Retirement Community?
The team at Evergreen Retirement Community can be reached at [email protected].
Who is the administrator of Evergreen Retirement Community?
Regina Umanskiy is the administrator of Evergreen Retirement Community.
How many beds does Evergreen Retirement Community have?
Evergreen Retirement Community has 21 beds.
Has Evergreen Retirement Community had any recent deficiencies or citations?
Evergreen Retirement Community has had 3 recently reported deficiencies.
Are there photos of Evergreen Retirement Community?
Yes — there are 21 photos of Evergreen Retirement Community in the photo gallery on this page.
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