Evergreen Retirement Community
Nursing Home, Assisted Living, Home Care, Independent Living, Memory Care & Skilled Nursing · Cincinnati, OH
Evergreen Retirement Community
Nursing Home, Assisted Living, Home Care, Independent Living, Memory Care & Skilled Nursing · Cincinnati, OH
A small 21-bed residential care community in Cincinnati’s Hartwell neighborhood, Evergreen Retirement Community operates under Senior Lifestyle, a national operator of 54 communities. The October 2025 state inspection identified three citations; above Ohio’s typical count of two per facility. Administrator Regina Umanskiy leads operations at 230 W Galbraith Rd.
Resident satisfaction survey data (2022-2023) from the Ohio Department of Aging documents a split performance.
Overall satisfaction registers 82%, 5% below the state average. Safety ratings exceed state benchmarks at 100% (versus 98% in Ohio), and residents report high confidence in personal security and privacy (93-96% versus state 95%). Residents provide an overall care satisfaction score of 96% and a recommendation rate of 92%, indicating strong core care perceptions. Community connection scored 85%, notably exceeding the Ohio average of 71%.
However, significant deficits appear in activity engagement and operational processes.
Weekend activities registered 46% compared to the Ohio average of 63%; a 27% gap.
Menu variety scored 56% against the state average of 77%.
New resident orientation presents the most concerning weakness: 52% versus 70%, suggesting inadequate transition support.
Outings and special events received 65% versus the state average of 73%.
Care and services overall rated 84%, trailing the state average of 89%.
Staff-related concerns emerge across multiple satisfaction dimensions.
Perceived staff responsiveness (speed of help, frequency of check-ins) ranges from 73-74% against Ohio averages of 81-85%. Residents rate staff knowledge of their medical conditions at 77% versus 90%. Perceived comfort during care delivery scored 76%, substantially below the state average of 95%. Dining satisfaction registered 76% (state average 81%), though residents reported adequate food quantity at 96%.
The care model spans independent living, assisted living, memory care, and nursing home services across studio through two-bedroom cottage units. Three on-site restaurants (The GardenSide, Pub 67, Creekview Café) serve varied menus. Staff includes licensed nurses and certified nursing assistants. Programming includes weekly physician visits, wellness activities, transportation, fall prevention, and two named programs: Enhanced Independent Living and Pocket Neighborhood.
Walk score of 18 indicates car-dependent neighborhood access.
Pets are allowed; smoking and alcohol are prohibited. Senior Lifestyle administers the facility; minimum age is 55.
Evergreen demonstrates strong performance on safety and fundamental care satisfaction alongside material performance gaps in activity programming, staff responsiveness, and new resident integration processes.
21-bed community Rank #293 / 307Bed count — State benchmarkedThis home is ranked 293rd out of 307 homes we track in Ohio for bed count. Shows this facility's certified or reported bed count compared to other Ohio facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Ohio that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Walk Score: 18 / 100 Rank #563 / 675Walk Score — State benchmarkedThis home is ranked 563rd out of 675 homes we track in Ohio for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Ohio facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Ohio that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeResidential Care Facility
StatusActive
CountyHamilton
Evergreen Retirement Community is administered by Regina Umanskiy.
Policies
No pets allowed
No Smoking
No Alcohol
Rehabilitation Services
At Home Care
Rehab & Therapy
Fax(513) 948-0063
Minimum Age55
Dining
Shopping
Natural Setting
Specific ProgramsEnhanced Independent Living, Pocket Neighborhood
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. OH average
0 Worse
No metrics in this bucket.
1 Better
Metrics better than Ohio average:
• Total citations (57% below)
• Total citations (57% below)
Citations
| This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 3 | 7 | This facility has 57% fewer total citations than a typical Ohio nursing home (3 vs. OH avg 7).↓ 57% better |
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
82 / 100
Ohio average: 86 / 100
2022 – 2023 Period
Care and services
84 / 100
Ohio average: 89 / 100
Environment
95 / 100
Ohio average: 95 / 100
Moving in
77 / 100
Ohio average: 82 / 100
Facility culture
84 / 100
Ohio average: 86 / 100
Caregivers
81 / 100
Ohio average: 89 / 100
Spending time
80 / 100
Ohio average: 80 / 100
Meals and dining
76 / 100
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility54/100
Ohio average46/100
Did (Do) the therapists help you set goals?
This facility67/100
Ohio average89/100
Did (Do) you know who to speak to about your therapy progress?
This facility86/100
Ohio average85/100
Did (Does) the therapy help you meet your goals?
This facility87/100
Ohio average88/100
Can you decide how to spend your day?
This facility100/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Is it very clean here?
This facility85/100
Ohio average96/100
Do you feel you have enough privacy?
This facility93/100
Ohio average95/100
Are you able to get around the building if you want to?
This facility93/100
Ohio average95/100
Are your personal items safe here?
This facility96/100
Ohio average92/100
Can you enjoy the outdoors if you want to?
This facility96/100
Ohio average91/100
Is it easy for you to get around in your room (or apartment)?
This facility96/100
Ohio average96/100
Do you feel safe here?
This facility100/100
Ohio average98/100
Can you find a place to be alone if you want to be alone?
This facility100/100
Ohio average96/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to EVERGREEN RETIREMENT COMMUNITY?
This facility52/100
Ohio average70/100
Were you given enough information to learn how things work here?
This facility88/100
Ohio average82/100
Did you feel warmly welcomed as a new resident?
This facility96/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are your concerns taken care of in a timely way?
This facility74/100
Ohio average86/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility78/100
Ohio average78/100
Do the people who work here seem happy to work here?
This facility79/100
Ohio average92/100
Are you encouraged to speak up about things you don’t like here?
This facility81/100
Ohio average81/100
Do the people who work here go above and beyond to give you a good life?
This facility83/100
Ohio average87/100
Are you friends with anyone who lives here?
This facility85/100
Ohio average81/100
Are you as involved in decisions about your care as you want to be?
This facility88/100
Ohio average85/100
Would you highly recommend EVERGREEN RETIREMENT COMMUNITY to someone who needs this type of care?
This facility92/100
Ohio average89/100
Do the people who work here help you with technology, if needed?
This facility96/100
Ohio average89/100
Overall, are you satisfied with the care you receive here?
This facility96/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility73/100
Ohio average85/100
Do the people who work here check on you often enough to see if you need anything?
This facility74/100
Ohio average81/100
Do the people who care for you explain your care and services to you?
This facility76/100
Ohio average85/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility77/100
Ohio average90/100
Do the people who work here do things the way you want them done?
This facility78/100
Ohio average88/100
Do the same people take care of you most of the time?
This facility86/100
Ohio average84/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility88/100
Ohio average95/100
Do the people who work here ever get angry at you?
This facility89/100
Ohio average88/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility92/100
Ohio average96/100
Do the people who work here do everything they can to protect you from getting sick?
This facility92/100
Ohio average94/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility96/100
Ohio average92/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are there enjoyable things to do on the weekends, if you want?
This facility46/100
Ohio average63/100
Do you have enough opportunities to go on outings and special events?
This facility65/100
Ohio average73/100
Do you have something to look forward to most days?
This facility77/100
Ohio average77/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility78/100
Ohio average83/100
Do you like the activities here?
This facility78/100
Ohio average83/100
Are you as connected to the community as you want to be?
This facility85/100
Ohio average71/100
Are you able to do the activities offered here, if you want?
This facility89/100
Ohio average93/100
Do you feel included in life here?
This facility92/100
Ohio average89/100
Do you usually enjoy how you spend your time?
This facility92/100
Ohio average87/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Does the menu change often enough?
This facility56/100
Ohio average77/100
Do you have input on the food that is served?
This facility68/100
Ohio average68/100
Do you get enough fresh food options here?
This facility77/100
Ohio average81/100
Do you look forward to mealtimes?
This facility81/100
Ohio average80/100
Do you like the food here?
This facility82/100
Ohio average81/100
Do you get enough to eat here?
This facility96/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
What does this home offer?
Pets Allowed
Housing Options: Studio / 1 Bed / 2 Bed / Cottage
Building Type: 3-story
Transportation Services
Fitness and Recreation
Living Spaces & Floor Plans for Evergreen Retirement Community
Places of interest near Evergreen Retirement Community
8.0 miles from city center
Estimated distance in miles from Cincinnati's city center to Evergreen Retirement Community's address, calculated via Google Maps.
Calculate Travel Distance to Evergreen Retirement Community
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Compare Nursing Homes around Cincinnati
Info below is compiled from CMS reports & the OH Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Ohio average is: 55.7% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Beechwood Home | NH HOS SNF | Cincinnati (Evanston) | 80
Facility
80
OH AVG
75
Rank
#133 / 307 |
89.3%
Facility
89.3%
OH AVG
82.4
Rank
#51 / 136 | +8% | 4.22
Facility
4.22
OH AVG
3.54
Rank
#25 / 175 | -18% | +19% | $0
Facility
$0
OH AVG
$74.0k
Rank
#1 / 178 | 13
Facility
13
OH AVG
30.9
Rank
#33 / 178 | 3.3
Facility
3.3
OH AVG
4.6
Rank
#49 / 178 | - | 71 | - |
56
Facility
56
OH AVG
42
Rank
#188 / 675 | William Baechtold | $8.1MFiscal year ending 12/2023
Facility
$8.1MFiscal year ending 12/2023
OH AVG
$9.6M
Rank
#101 / 172 | $6.6MFiscal year ending 12/2023
Facility
$6.6MFiscal year ending 12/2023
OH AVG
$5.2M
Rank
#41 / 172 | 81.2%Fiscal year ending 12/2023
Facility
81.2%Fiscal year ending 12/2023
OH AVG
55.7%
Rank
#4 / 172 | 365445 | ||||
| Twin Towers | NH AL IL MC SNF | Cincinnati (College Hill) | 231
Facility
231
OH AVG
75
Rank
#1 / 307 |
31.2%
Facility
31.2%
OH AVG
82.4
Rank
#136 / 136 | -62% | 5.82
Facility
5.82
OH AVG
3.54
Rank
#7 / 175 | -14% | +64% | $0
Facility
$0
OH AVG
$74.0k
Rank
#1 / 178 | 13
Facility
13
OH AVG
30.9
Rank
#33 / 178 | 4.3
Facility
4.3
OH AVG
4.6
Rank
#96 / 178 | - | 72 | - |
31
Facility
31
OH AVG
42
Rank
#435 / 675 | Douglas Burgess | $10.7MFiscal year ending 12/2023
Facility
$10.7MFiscal year ending 12/2023
OH AVG
$9.6M
Rank
#57 / 172 | $5.8MFiscal year ending 12/2023
Facility
$5.8MFiscal year ending 12/2023
OH AVG
$5.2M
Rank
#52 / 172 | 54.5%Fiscal year ending 12/2023
Facility
54.5%Fiscal year ending 12/2023
OH AVG
55.7%
Rank
#84 / 172 | 366023 | ||||
| Deupree House | NH AL IL MC | Cincinnati (Hyde Park) | 24
Facility
24
OH AVG
75
Rank
#283 / 307 |
88.8%
Facility
88.8%
OH AVG
82.4
Rank
#53 / 136 | +8% | 6.92
Facility
6.92
OH AVG
3.54
Rank
#3 / 175 | -4% | +96% | $0
Facility
$0
OH AVG
$74.0k
Rank
#1 / 178 | 12
Facility
12
OH AVG
30.9
Rank
#27 / 178 | 4.0
Facility
4.0
OH AVG
4.6
Rank
#79 / 178 | - | 21 | - |
44
Facility
44
OH AVG
42
Rank
#325 / 675 | Emerson Stambaugh | $3.8MFiscal year ending 12/2023
Facility
$3.8MFiscal year ending 12/2023
OH AVG
$9.6M
Rank
#164 / 172 | $2.7MFiscal year ending 12/2023
Facility
$2.7MFiscal year ending 12/2023
OH AVG
$5.2M
Rank
#152 / 172 | 70.7%Fiscal year ending 12/2023
Facility
70.7%Fiscal year ending 12/2023
OH AVG
55.7%
Rank
#10 / 172 | 366386 | ||||
| The Home At Hearthstone | NH MC PC SNF | Cincinnati | 96
Facility
96
OH AVG
75
Rank
#85 / 307 |
90.6%
Facility
90.6%
OH AVG
82.4
Rank
#43 / 136 | +10% | 3.15
Facility
3.15
OH AVG
3.54
Rank
#119 / 175 | -11% | -11% | $0
Facility
$0
OH AVG
$74.0k
Rank
#1 / 178 | 17
Facility
17
OH AVG
30.9
Rank
#41 / 178 | 4.3
Facility
4.3
OH AVG
4.6
Rank
#96 / 178 | - | 87 | - |
60
Facility
60
OH AVG
42
Rank
#154 / 675 | Nicholas Anderson | $9.5MFiscal year ending 12/2023
Facility
$9.5MFiscal year ending 12/2023
OH AVG
$9.6M
Rank
#76 / 172 | $5.6MFiscal year ending 12/2023
Facility
$5.6MFiscal year ending 12/2023
OH AVG
$5.2M
Rank
#59 / 172 | 58.4%Fiscal year ending 12/2023
Facility
58.4%Fiscal year ending 12/2023
OH AVG
55.7%
Rank
#62 / 172 | 366251 |
Financial Assistance for
Nursing Home in Ohio
Evergreen Retirement Community is located in Cincinnati, Ohio.
Here are the financial assistance programs available to residents in Ohio.
More homes from the same operator
Operated by
Senior Lifestyle
Frequently Asked Questions about Evergreen Retirement Community
What neighborhood is Evergreen Retirement Community in?
Evergreen Retirement Community is in the Hartwell neighborhood of Cincinnati.
Is Evergreen Retirement Community in a walkable area?
Evergreen Retirement Community has a walk score of 18. Car-dependent. Most errands require a car, with limited nearby walkable options.
Are pets allowed at Evergreen Retirement Community?
Yes, Evergreen Retirement Community allows residents to bring their pets.
What is the best email address for Evergreen Retirement Community?
The team at Evergreen Retirement Community can be reached at GAICHELE@SENIORLIFESTYLE.COM.
Who is the administrator of Evergreen Retirement Community?
Regina Umanskiy is the administrator of Evergreen Retirement Community.
How many beds does Evergreen Retirement Community have?
Evergreen Retirement Community has 21 beds.
Has Evergreen Retirement Community had any citations?
Evergreen Retirement Community has had 3 reported citations according to records from Ohio Department of Aging (ODA).
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