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The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Set amidst the blissful neighborhood of Memphis, TN Graceland Rehabilitation and Nursing Center is a respected senior care provider offering comprehensive rehabilitation and nursing care services. The community features a team of highly-skilled and knowledgeable nurses led by a well-respected medical director, giving residents peace of mind knowing that they are in great and capable hands. The team carefully curates individualized care plans for each resident, which may include speech, physical, and occupational therapy, or 24/7 respiratory therapy.
The community closely works with their team, residents, and families to ensure that their wishes and needs are aligned with the services provided by the team for a successful outcome. Utilizing a holistic approach to care, the community also offers an array of activities to nurture its residents’ social and recreational needs for a whole-person enrichment. Here, residents have access to all the support and care they need to thrive and recover successfully.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered nurse hours per resident per day.
Nurse aide hours per resident per day.
Total number of nurse staff hours per resident per day on weekends.
Physical therapist staff hours per resident per day.
Registered nurse hours per resident per day on weekends.
May offer a more intimate, personalized care environment.
That suggests steady demand, but availability may be limited.
Most residents stay for extended periods and receive ongoing daily care.
17% of new residents, usually for short-term rehab.
31% of new residents, often for short stays.
52% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
40% higher than Mississippi average
Mississippi average: 72%
Graceland Rehabilitation and Nursing Center is legally operated by Graceland Nursing Operator, LLC, and administrated by Machelle Ann Calaway.
Key information about the people who lead and staff this community.
Accept Medicaid: Yes
Total Residents: 240
Building Type: Single-story
In Mississippi, the Department of Health, Division of Health Care Facilities performs unannounced inspections and investigations to ensure facilities provide high-quality resident care.
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Mississippi average: 9 complaint visits
Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Mississippi average: 17 deficiencies
The most recent inspection on May 13, 2025, cited the facility for multiple deficiencies including issues with psychotropic medication consent and use, failure to report abuse investigations timely, inadequate accident prevention resulting in an Immediate Jeopardy for a resident fall, improper medication storage, unsanitary food handling, and infection control lapses. Earlier inspections showed a pattern of concerns related to resident safety, medication management, staffing, and infection control, with a prior Immediate Jeopardy finding in May 2024 involving medication errors, staffing shortages, and accident prevention failures. Complaint investigations substantiated issues with accident supervision and failure to notify representatives of discharge intent. Enforcement actions such as fines or license suspensions were not listed in the available reports. The inspection history indicates ongoing challenges with safety and regulatory compliance, with no clear improvement trend.
Mississippi average 4.4
Last Health inspection on May 2025
Mississippi average 16.9
Mississippi average 3.83
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
11 of 43 citations resulted from standard inspections; 29 of 43 resulted from complaint investigations; and 3 of 43 came from combined inspections (standard and complaint).
17
1600% worse than Mississippi average
Mississippi average: 1
3
173% worse than Mississippi average
Mississippi average: 1.1
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 13, 2025
Corrected
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 13, 2025
Corrected
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 13, 2025
Corrected
Issues related to food quality, meal service, and resident's nutritional needs.
May 13, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
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| Allenbrooke Nursing & Rehab Center |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). |
Memphis | 180 | 89.6% | +23% | 3.53 | -8% | -3% | 0 | 8 | 4.0 | 1 | 164 | A+ | 48 | Anderson, Richie | $18.4M | $10.2M | 55.5% | 445485 | ||||
| DeSoto Healthcare Center |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Southaven (Brook Hollow) | 120 | 78.2% | -5% | 4.54 | -40% | -2% | 1 | 17 | 2.8 | 2 | 94 | A+ | 25 | Desoto Healthcare Inc | $12.1M | $4.4M | 36.7% | 255296 | ||||
| Diversicare of Safe Haven |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Southaven | 140 | 93.5% | +14% | 3.88 | +41% | -16% | 7 | 40 | 5.0 | 7 | 133 | - | 20 | Davis, Hannah | $17.2M | $6.0M | 34.7% | 255109 | ||||
| Graceland Rehabilitation and Nursing Center |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). |
Memphis (Whitehaven) | 240 | 50.0% | -32% | 2.63 | -75% | -28% | 3 | 43 | 8.6 | 20 | 162 | A+ | 64 | Graceland Nursing Operator, Llc | $22.2M | $7.2M | 32.3% | 445331 | ||||
| AccentCare | - |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Southaven | - | - | - | - | - | - | - | - | - | 0 | 0 | 0.0 | 0 | - | - | 46 | - | - | - | - | - |
4.1 miles from city center
Estimated distance in miles from Memphis's city center to Graceland Rehabilitation and Nursing Center's address, calculated via Google Maps.
— 4.79 miles to nearest hospital (Baptist Memorial Hospital-DeSoto)
Add your location
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
18% better than Mississippi average
Mississippi average ratio: 1.69:1
0% compared with Mississippi average
Mississippi average: 8 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hours
No contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
This role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
This role is partially covered by contractors.
Total hours from contractors
3,952 contractor hours this quarter
| Certified Nursing Assistant | 97 | 26 | 123 | 25,890 | 91 | 100% | 7.6 |
| Licensed Practical Nurse | 48 | 49 | 97 | 14,361 | 91 | 100% | 8.3 |
| Qualified Activities Professional | 28 | 0 | 28 | 6,682 | 91 | 100% | 8.6 |
| Clinical Nurse Specialist | 10 | 1 | 11 | 3,851 | 88 | 97% | 7.9 |
| Speech Language Pathologist | 12 | 0 | 12 | 2,470 | 91 | 100% | 6.7 |
| Physical Therapy Aide | 8 | 0 | 8 | 1,899 | 91 | 100% | 6.2 |
| Registered Nurse | 7 | 0 | 7 | 1,322 | 91 | 100% | 7 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 1,054 | 72 | 79% | 6.1 |
| Feeding Assistant | 0 | 4 | 4 | 828 | 73 | 80% | 7.9 |
| RN Director of Nursing | 2 | 0 | 2 | 786 | 62 | 68% | 7.9 |
| Physical Therapy Assistant | 3 | 0 | 3 | 672 | 76 | 84% | 5.6 |
| Qualified Social Worker | 2 | 0 | 2 | 651 | 89 | 98% | 5.2 |
| Administrator | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 476 | 61 | 67% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Dietitian | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 376 | 50 | 55% | 7.5 |
| Diagnostic X-ray Services Staff | 0 | 2 | 2 | 124 | 37 | 41% | 3.1 |
| Other Physician | 0 | 5 | 5 | 111 | 28 | 31% | 3.8 |
| Medical Director | 0 | 1 | 1 | 26 | 13 | 14% | 2 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
158
Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.8
12% worse than Mississippi average
Mississippi average: 10.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.5
16% better than Mississippi average
Mississippi average: 19.5
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
13.7%
14% better than Mississippi average
Mississippi average: 16.0%
Percent of long-stay residents whose ability to move independently worsened
25.9%
19% worse than Mississippi average
Mississippi average: 21.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
9.8%
53% better than Mississippi average
Mississippi average: 20.7%
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
63% better than Mississippi average
Mississippi average: 3.7%
Percent of long-stay high risk residents with pressure ulcers
12.9%
138% worse than Mississippi average
Mississippi average: 5.4%
Percent of long-stay residents with a urinary tract infection
1.1%
49% better than Mississippi average
Mississippi average: 2.1%
Percent of long-stay residents who lose too much weight
4.9%
22% better than Mississippi average
Mississippi average: 6.3%
Percent of long-stay residents who have depressive symptoms
7.2%
34% better than Mississippi average
Mississippi average: 11.0%
Percent of long-stay residents who received an antipsychotic medication
15.1%
8% better than Mississippi average
Mississippi average: 16.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.8%
32% worse than Mississippi average
Mississippi average: 89.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.3%
In line with Mississippi average
Mississippi average: 94.5%
Number of hospitalizations per 1,000 long-stay resident days.
2.25
42% worse than Mississippi average
Mississippi average: 1.58
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.80
78% worse than Mississippi average
Mississippi average: 1.57
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
9.3%
88% worse than Mississippi average
Mississippi average: 79.7%
Percent of short-stay residents who newly received an antipsychotic medication
3.0%
74% worse than Mississippi average
Mississippi average: 1.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
6.3%
92% worse than Mississippi average
Mississippi average: 79.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
27.2%
23% worse than Mississippi average
Mississippi average: 22.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
20.0%
79% worse than Mississippi average
Mississippi average: 11.2%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Mississippi average
Mississippi average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
51.6%
In line with Mississippi average
Mississippi average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
42.8%
15% worse than Mississippi average
Mississippi average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
297% higher than Mississippi average
Mississippi average: $86K
15% more fines than Mississippi average
Mississippi average: 1.7
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
96% more payment denials than Mississippi average
Mississippi average: 0.5
Penalties are imposed by CMS for violations of federal nursing home regulations.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 13, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 1, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
May 1, 2024
Last updated: Jan 2026
Historical financial and operational data for Graceland Rehabilitation and Nursing Center based on CMS SNF Cost Reports.
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