1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Situated in Memphis, TN, Graceland Rehabilitation and Nursing Center is a nursing home that offers nursing programs and rehabilitation. Led by a Medical Director, the community is dedicated to enhancing older adults’ quality of life. Physical, occupational, and speech therapies are provided seven days a week, while respiratory therapy is available 24/7. The community also follows a holistic approach to care to create care plans tailored to residents’ needs and preferences.
Social activities, memory-enhancing games, and outings are conducted to promote engagement and prevent loneliness. Spacious common areas and comfortable living spaces are also available, so residents can freely move around. A variety of dining options, shops, and public transportation are available nearby, ensuring accessibility and convenience. This nursing home provides a wide range of care services for older adults seeking short-term and long-term care, making it a good option for senior living in Tennessee.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Hours per resident per day vs Tennessee averages
Total nursing care
This home is ranked 172nd out of 176 homes in Tennessee for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
2h 38m
28% below state avg
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
All 6 underlying metrics fall below the state average
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Lower than the Tennessee average: 71.6%Graceland Rehabilitation and Nursing Center is legally operated by Graceland Nursing Operator, LLC, and administered by Machelle Ann Calaway.
In Tennessee, the Department of Health, Division of Health Care Facilities performs unannounced inspections and investigations to ensure facilities provide high-quality resident care.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Tennessee state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | TN Average | vs. TN Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 3 | 4 | This facility has 25% fewer total citations than a typical Tennessee nursing home (3 vs. TN avg 4).↓ 25% better |
Inspections
| This Facility | TN Average | vs. TN Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 5 | 2 | This facility has had 150% more total inspections than the Tennessee average (5 vs. TN avg 2). More inspections can mean more regulatory scrutiny rather than worse care.↑ 150% more |
Tennessee average 3.5
Last Health inspection on May 2025
Tennessee average 15.4
Tennessee average 4.39
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
11 of 43 citations resulted from standard inspections; 29 of 43 resulted from complaint investigations; and 3 of 43 came from combined inspections (standard and complaint).
1445% worse than Tennessee averageTennessee average: 1.1
400% worse than Tennessee averageTennessee average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
7% more staff per resident than Tennessee average
7% worse than Tennessee average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
12 total: 11 full-time employees and 1 contractor.
12
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursAssists with medical care and medications.
77 total: 37 full-time employees and 40 contractors.
77
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursHelps with daily care and mobility.
114 total: 98 full-time employees and 16 contractors.
114
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,837 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 98 | 16 | 114 | 29,199 | 92 | 100% | 7.6 |
| Licensed Practical Nurse | 37 | 40 | 77 | 15,118 | 92 | 100% | 8.5 |
| Qualified Activities Professional | 37 | 0 | 37 | 9,256 | 92 | 100% | 8.6 |
| Clinical Nurse Specialist | 8 | 0 | 8 | 3,494 | 90 | 98% | 7.7 |
| Speech Language Pathologist | 10 | 0 | 10 | 2,440 | 91 | 99% | 6.7 |
| Physical Therapy Aide | 8 | 0 | 8 | 2,156 | 92 | 100% | 5.8 |
| Registered Nurse | 11 | 1 | 12 | 2,150 | 92 | 100% | 8.2 |
| Respiratory Therapy Technician | 6 | 0 | 6 | 980 | 76 | 83% | 5.6 |
| RN Director of Nursing | 2 | 0 | 2 | 888 | 61 | 66% | 8.1 |
| Feeding Assistant | 0 | 2 | 2 | 768 | 87 | 95% | 8 |
| Physical Therapy Assistant | 3 | 0 | 3 | 615 | 72 | 78% | 5.3 |
| Qualified Social Worker | 3 | 0 | 3 | 577 | 86 | 93% | 4.4 |
| Administrator | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| Dietitian | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 463 | 61 | 66% | 7.6 |
| Dental Services Staff | 1 | 0 | 1 | 457 | 58 | 63% | 7.9 |
| Mental Health Service Worker | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 424 | 53 | 58% | 8 |
| Other Physician | 0 | 5 | 5 | 137 | 30 | 33% | 4.3 |
| Diagnostic X-ray Services Staff | 0 | 2 | 2 | 90 | 25 | 27% | 3.6 |
| Medical Director | 0 | 1 | 1 | 28 | 14 | 15% | 2 |
Includes penalties issued in 2024-2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
297% higher than Tennessee averageTennessee average: $86K
15% more fines than Tennessee averageTennessee average: 1.7
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
96% more payment denials than Tennessee averageTennessee average: 0.5
Penalties are imposed by CMS for violations of federal nursing home regulations.
3 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 13, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 1, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
May 1, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.8
12% worse than Tennessee averageTennessee average: 10.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.5
16% better than Tennessee averageTennessee average: 19.5
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
13.7%
14% better than Tennessee averageTennessee average: 16.0%
Percent of long-stay residents whose ability to move independently worsened
25.9%
19% worse than Tennessee averageTennessee average: 21.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
9.8%
53% better than Tennessee averageTennessee average: 20.7%
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
63% better than Tennessee averageTennessee average: 3.7%
Percent of long-stay high risk residents with pressure ulcers
12.9%
138% worse than Tennessee averageTennessee average: 5.4%
Percent of long-stay residents with a urinary tract infection
1.1%
49% better than Tennessee averageTennessee average: 2.1%
Percent of long-stay residents who lose too much weight
4.9%
22% better than Tennessee averageTennessee average: 6.3%
Percent of long-stay residents who have depressive symptoms
7.2%
34% better than Tennessee averageTennessee average: 11.0%
Percent of long-stay residents who received an antipsychotic medication
15.1%
8% better than Tennessee averageTennessee average: 16.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.8%
32% worse than Tennessee averageTennessee average: 89.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.3%
In line with Tennessee averageTennessee average: 94.5%
Number of hospitalizations per 1,000 long-stay resident days.
2.25
42% worse than Tennessee averageTennessee average: 1.58
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.80
78% worse than Tennessee averageTennessee average: 1.57
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
9.3%
88% worse than Tennessee averageTennessee average: 79.7%
Percent of short-stay residents who newly received an antipsychotic medication
3.0%
74% worse than Tennessee averageTennessee average: 1.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
6.3%
92% worse than Tennessee averageTennessee average: 79.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
27.2%
23% worse than Tennessee averageTennessee average: 22.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
20.0%
79% worse than Tennessee averageTennessee average: 11.2%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Tennessee averageTennessee average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
51.6%
In line with Tennessee averageTennessee average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
42.8%
15% worse than Tennessee averageTennessee average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
17% of new residents, usually for short-term rehab.
31% of new residents, often for short stays.
52% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
158Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Graceland Rehabilitation and Nursing Center from 2012–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #31 / 174Payroll costs — State benchmarkedThis home is ranked 31st out of 174 homes in Tennessee. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Tennessee average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #127 / 174Payroll % of net patient revenue — State benchmarkedThis home is ranked 127th out of 174 homes in Tennessee. Shows payroll as a percentage of net patient revenue versus the Tennessee average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
No pets allowed
Building Type: Single-story
Most residents stay for extended periods and receive ongoing daily care.
Most new residents arrive under Medicaid (52% of admissions), and a typical Medicaid stay runs around 5 - 6 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
8.0 miles from city center
Estimated distance in miles from Memphis's city center to Graceland Rehabilitation and Nursing Center's address, calculated via Google Maps.
— 4.79 miles to nearest hospital (Baptist Memorial Hospital-DeSoto)
Add your location
Info below is compiled from CMS reports & the TN Dept. of Health (TDH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Kirby Pines | NH AL IL MC SNF | Memphis | 120
Facility
120
TN AVG
88
Rank
#81 / 425 | - | - | 7.39
Facility
7.39
TN AVG
3.63
Rank
#2 / 176 | +87% | +104% | $0
Facility
$0
TN AVG
$90.9k
Rank
#1 / 181 | 2
Facility
2
TN AVG
15.4
Rank
#1 / 180 | 2.0
Facility
2.0
TN AVG
4.4
Rank
#12 / 180 | - | 7 | - |
31
Facility
31
TN AVG
36
Rank
#303 / 520 | Psalms, Inc | $25.0MFiscal year ending 12/2023
Facility
$25.0MFiscal year ending 12/2023
TN AVG
$11.1M
Rank
#5 / 174 | $9.5MFiscal year ending 12/2023
Facility
$9.5MFiscal year ending 12/2023
TN AVG
$5.9M
Rank
#20 / 174 | 38.2%Fiscal year ending 12/2023
Facility
38.2%Fiscal year ending 12/2023
TN AVG
54.1%
Rank
#167 / 174 | 445189 | ||||
| Signature HealthCARE of Primacy | NH RC SNF | Memphis (White Station) | 78
Facility
78
TN AVG
88
Rank
#216 / 425 |
65.4%
Facility
65.4%
TN AVG
71.5
Rank
#185 / 272 | -8% | 3.69
Facility
3.69
TN AVG
3.63
Rank
#55 / 176 | +31% | +2% | $0
Facility
$0
TN AVG
$90.9k
Rank
#1 / 181 | 10
Facility
10
TN AVG
15.4
Rank
#57 / 180 | 5.0
Facility
5.0
TN AVG
4.4
Rank
#113 / 180 | - | 51 | - |
53
Facility
53
TN AVG
36
Rank
#108 / 520 | Charla Scott | $13.0MFiscal year ending 12/2023
Facility
$13.0MFiscal year ending 12/2023
TN AVG
$11.1M
Rank
#44 / 174 | $5.4MFiscal year ending 12/2023
Facility
$5.4MFiscal year ending 12/2023
TN AVG
$5.9M
Rank
#82 / 174 | 41.6%Fiscal year ending 12/2023
Facility
41.6%Fiscal year ending 12/2023
TN AVG
54.1%
Rank
#154 / 174 | 445140 | ||||
| Trezevant | NH AL IL MC SNF | Memphis (Waynoka) | 104
Facility
104
TN AVG
88
Rank
#132 / 425 | - | - | 8.49
Facility
8.49
TN AVG
3.63
Rank
#1 / 176 | +66% | +134% | $0
Facility
$0
TN AVG
$90.9k
Rank
#1 / 181 | 3
Facility
3
TN AVG
15.4
Rank
#10 / 180 | 1.5
Facility
1.5
TN AVG
4.4
Rank
#5 / 180 | - | 11 | A+ |
29
Facility
29
TN AVG
36
Rank
#317 / 520 | Paul Martin | $11.8MFiscal year ending 07/2024
Facility
$11.8MFiscal year ending 07/2024
TN AVG
$11.1M
Rank
#57 / 174 | $17.3MFiscal year ending 07/2024
Facility
$17.3MFiscal year ending 07/2024
TN AVG
$5.9M
Rank
#2 / 174 | 146.9%Fiscal year ending 07/2024
Facility
146.9%Fiscal year ending 07/2024
TN AVG
54.1%
Rank
#3 / 174 | 445133 | ||||
| Allenbrooke Nursing & Rehab Center | NH SNF | Memphis | 180
Facility
180
TN AVG
88
Rank
#16 / 425 |
85.2%
Facility
85.2%
TN AVG
71.5
Rank
#73 / 272 | +19% | 3.53
Facility
3.53
TN AVG
3.63
Rank
#71 / 176 | -15% | -3% | $8.3k
Facility
$8.3k
TN AVG
$90.9k
Rank
#119 / 181 | 8
Facility
8
TN AVG
15.4
Rank
#41 / 180 | 4.0
Facility
4.0
TN AVG
4.4
Rank
#77 / 180 | 1 | 153 | A+ |
48
Facility
48
TN AVG
36
Rank
#159 / 520 | Richie Anderson | $17.5MFiscal year ending 12/2023
Facility
$17.5MFiscal year ending 12/2023
TN AVG
$11.1M
Rank
#21 / 174 | $11.5MFiscal year ending 12/2023
Facility
$11.5MFiscal year ending 12/2023
TN AVG
$5.9M
Rank
#13 / 174 | 65.5%Fiscal year ending 12/2023
Facility
65.5%Fiscal year ending 12/2023
TN AVG
54.1%
Rank
#18 / 174 | 445485 | ||||
| Graceland Rehabilitation and Nursing Center | NH HOS SNF | Memphis (Whitehaven) | 60
Facility
60
TN AVG
88
Rank
#289 / 425 | - | - | 2.63
Facility
2.63
TN AVG
3.63
Rank
#172 / 176 | -53% | -28% | $342.6k
Facility
$342.6k
TN AVG
$90.9k
Rank
#180 / 181 | 43
Facility
43
TN AVG
15.4
Rank
#179 / 180 | 8.6
Facility
8.6
TN AVG
4.4
Rank
#174 / 180 | 20 | 158 | A+ |
64
Facility
64
TN AVG
36
Rank
#50 / 520 | Graceland Nursing Operator, LLC | $17.9MFiscal year ending 12/2023
Facility
$17.9MFiscal year ending 12/2023
TN AVG
$11.1M
Rank
#19 / 174 | $8.1MFiscal year ending 12/2023
Facility
$8.1MFiscal year ending 12/2023
TN AVG
$5.9M
Rank
#31 / 174 | 45.1%Fiscal year ending 12/2023
Facility
45.1%Fiscal year ending 12/2023
TN AVG
54.1%
Rank
#127 / 174 | 445331 |
Graceland Rehabilitation and Nursing Center is located in Memphis, Tennessee.
Here are the financial assistance programs available to residents in Tennessee.
Graceland Rehabilitation and Nursing Center is in the Whitehaven neighborhood of Memphis.
Graceland Rehabilitation and Nursing Center is legally operated by Graceland Nursing Operator, LLC, and administered by Machelle Ann Calaway.
Graceland Rehabilitation and Nursing Center has a walk score of 64. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to TN state health department records, Graceland Rehabilitation and Nursing Center's license number is 00000326.
According to TN state health department records, Graceland Rehabilitation and Nursing Center's license expires on December 5, 2027.
Graceland Rehabilitation and Nursing Center's occupancy is 50%.
Graceland Rehabilitation and Nursing Center has been operating for approximately 32 years, based on available licensing and registration records.
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