Hales Corners Care and Rehab Center LLC
Nursing Home, Hospice Care, Memory Care, Palliative Care, Respite Care & Skilled Nursing · Hales Corners, WI
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Hales Corners Care and Rehab Center LLC

Nursing Home, Hospice Care, Memory Care, Palliative Care, Respite Care & Skilled Nursing · Hales Corners, WI
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
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Hales Corners Care and Rehab Center LLC accepts Medicare, Medicaid, and private pay.

Overview of Hales Corners Care and Rehab Center

Owned by Cynthia Berg, Hales Corners Care and Rehab Center is a skilled nursing facility in Hales Corners, Wisconsin. The 62-bed home focuses on rehabilitation and post-acute care, with specialized programs spanning orthopedic and post-surgical recovery, cardiac care, and neurological and stroke rehabilitation. Pulmonary, bariatric, and psychiatric care are also offered. It’s a comprehensive option for residents with complex medical needs during the rehabilitation phase.

The center has substantial nursing support, with nurse staffing averaging 4 hours and 38 minutes per resident per day. That commitment shows the clinical intensity of short-term rehabilitation care. Registered nurses provide 1 hour 5 minutes daily, nursing aides provide support at 2 hours 36 minutes, and licensed practical nurses provide 51 minutes per day.

Residents stay an average of 145 days, which is common for post-acute recovery residents and those extending their stay for ongoing therapeutic support. The home’s current occupancy rate is 65%, with 40 residents across its beds. Its location in Hales Corners has a Walk Score of 67. Family members can finish some errands on foot because there’s a reasonable blend of nearby amenities and transit access.

Medicare, Medicaid, and private pay are accepted, providing families with coverage flexibility for short-term rehabilitation and longer-term nursing care. Respite care is available for families seeking temporary placement for a loved one. There’s 24-hour staffing in place, so the home can accommodate the hands-on care demands of its specialized rehabilitation programs.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Total nursing care / resident Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 38m per day
Rank #58 / 178Nurse hours — State benchmarkedThis home is ranked 58th out of 178 homes in Wisconsin for Nurse Hours. Shows adjusted nurse hours per resident per day benchmarked to the Wisconsin average, with a ranking across 178 Wisconsin facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 1h 5m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 51m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 36m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 4h 5m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 6m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 49m per day

Capacity and availability

Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
145 days
Bed community size
62-bed community Rank #182 / 495Bed count — State benchmarkedThis home is ranked 182nd out of 495 homes in Wisconsin for Bed Count. Shows this facility's certified or reported bed count compared to other Wisconsin facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 67 / 100 Rank #113 / 580Walk Score — State benchmarkedThis home is ranked 113th out of 580 homes in Wisconsin for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Wisconsin facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
90%
Rank #91 / 407Occupancy rate — State benchmarkedThis home is ranked 91st out of 407 homes in Wisconsin for Occupancy. Shows this facility's occupancy rate versus the Wisconsin average, with its Statewide rank out of 407. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Wisconsin average: 70%
Occupied beds
56 / 62
Average occupied beds in Wisconsin homes 54 beds

License Details

Facility TypeSkilled Care
CountyMilwaukee
CMS Certification Number525596
Certification TypeTitle 18 SNF Title 19 NF

Ownership & Operating Entity

Hales Corners Care and Rehab Center LLC is legally operated by Sara Jacobs.

Owner NameHales Corners Care And Rehab Center LLC
Profit StatusFor-profit

Safety & Compliance

Hoyer Lift

Therapy & Rehabilitation

3 services
Rehabilitation Services
Respite Care
Short-Term Rehab

Staffing & Medical

1 service
24-Hour Staffing

Additional Services

1 service
Post-Acute Care

Contact Information

Fax(414) 529-1271

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Specific ProgramsRehabilitation Program, Orthopedic & Post-Surgical Care, Cardiac Care, Neuro & Stroke Care, Pulmonary Care, Bariatric Care, Psychology/Psychiatric Care

Contact Hales Corners Care and Rehab Center LLC

Health Inspection History

Inspections since 2023
Total health inspections 3

State average N/A


Last Health inspection on Jun 2025

Total health citations
12 Rank #47 / 180Health citations — State benchmarkedThis home is ranked 47th out of 180 homes in Wisconsin for Health Citations. Shows this facility's total health deficiency citations benchmarked to the Wisconsin State average, with a ranking across all 180 WI facilities. Lower citation counts earn a better rank.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Citations per inspection
4 Rank #85 / 180Citations per inspection — State benchmarkedThis home is ranked 85th out of 180 homes in Wisconsin for Citations Per Inspection. Shows average deficiency citations per CMS inspection for this facility versus the Wisconsin mean across 180 facilities with citation data. Lower is better.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

5 of 12 citations resulted from standard inspections; and 7 of 12 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical health citations
0
In line with State average

State average: N/A


Serious health citations
1
In line with State average

State average: N/A

0 critical citations State average: N/A

1 serious citation State average: N/A

10 moderate citations State average: N/A

1 minor citation State average: N/A
Citations history (last 3 years)
Abuse/Neglect moderate citation Jun 18, 2025
Corrected

Nutrition moderate citation Jun 18, 2025
Corrected

Nutrition moderate citation Jun 18, 2025
Corrected

Quality of Care moderate citation Jun 18, 2025
Corrected

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 197
Employees 133
Contractors 64
Staff to resident ratio 3.94 : 1
0% compared with State average

State average ratio: 0 : 0

Avg staff/day 42
Average shift 7.4 hours
0% compared with State average

State average: 0 hours

Total staff hours (quarter) 28,545

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 7 total: 6 full-time employees and 1 contractor. 7
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.7 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 20 LPN Staff are full-time employees. No contractors work on this role. 20
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.7 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info 104 total: 65 full-time employees and 39 contractors. 104
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.4 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

10.2%

2,908 contractor hours this quarter

Certified Nursing Assistant: 39 Physical Therapy Assistant: 8 Speech Language Pathologist: 6 Respiratory Therapy Technician: 5 Physical Therapy Aide: 3 Qualified Social Worker: 2 Registered Nurse: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant653910413,34492100%7.4
Licensed Practical Nurse200204,22192100%7.7
Clinical Nurse Specialist160163,08292100%7.5
Registered Nurse6172,0598997%9.7
Dental Services Staff9091,1517076%7.9
Physical Therapy Assistant0889397885%6.4
Other Dietary Services Staff4047427885%5.5
Respiratory Therapy Technician0555367683%6.3
Dietitian5055346571%7.3
Administrator1014725964%8
Speech Language Pathologist0664576874%6.7
Nurse Practitioner1014325459%8
Qualified Social Worker0221733942%4.4
RN Director of Nursing2021361718%8
Physical Therapist2021322527%4.1
Other Social Services Staff1016078%8.6
Occupational Therapy Aide1014055%8
Physical Therapy Aide03336910%4
104 Certified Nursing Assistant
% of Days 100%
20 Licensed Practical Nurse
% of Days 100%
16 Clinical Nurse Specialist
% of Days 100%
7 Registered Nurse
% of Days 97%
9 Dental Services Staff
% of Days 76%
8 Physical Therapy Assistant
% of Days 85%
4 Other Dietary Services Staff
% of Days 85%
5 Respiratory Therapy Technician
% of Days 83%
5 Dietitian
% of Days 71%
1 Administrator
% of Days 64%
6 Speech Language Pathologist
% of Days 74%
1 Nurse Practitioner
% of Days 59%
2 Qualified Social Worker
% of Days 42%
2 RN Director of Nursing
% of Days 18%
2 Physical Therapist
% of Days 27%
1 Other Social Services Staff
% of Days 8%
1 Occupational Therapy Aide
% of Days 5%
3 Physical Therapy Aide
% of Days 10%

Penalties and fines

Includes penalties issued in 2024

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $18K Rank #121 / 180Federal fines — State benchmarkedThis home is ranked 121st out of 180 homes in Wisconsin for Federal Fines. Shows this facility's cumulative CMS federal fine dollars versus the Wisconsin average among facilities with fines, and where it ranks among 180 facilities in the pool. Lower total dollars mean a better rank.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
81% lower than State average

State average: $95K

Number of fines 1
52% fewer fines than State average

State average: 2.1

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than State average

State average: 0.7

Fines amount comparison
Fines amount comparison
This facility $18K
State average $95K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Mar 27, 2024 · $18K

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 27, 2024
$18K

Last updated: Jan 2026

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 12.0
15% worse than State average

State average: 10.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 21.5
In line with State average

State average: 22.1

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 17.2%
In line with State average

State average: 17.6%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 22.9%
In line with State average

State average: 22.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 24.2%
7% better than State average

State average: 26.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.4%
7% worse than State average

State average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 8.9%
64% worse than State average

State average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.2%
30% better than State average

State average: 3.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 7.6%
57% worse than State average

State average: 4.9%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.8%
85% better than State average

State average: 5.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 2.1%
87% better than State average

State average: 16.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
In line with State average

State average: 95.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
5% better than State average

State average: 95.0%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
15% better than State average

State average: 87.3%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.6%
49% better than State average

State average: 1.2%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 92.2%
12% better than State average

State average: 82.2%

Breakdown by payment type

Medicare

71% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

28% of new residents, often for short stays.

Typical stay 9 - 10 months

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 9 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 50
Medicare
9
18% of residents
Medicaid
9
18% of residents
Private pay or other
32
64% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$6.7M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$481.1K
For-profit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$6.7M Rank #124 / 183Revenue — State benchmarkedThis home is ranked 124th out of 183 homes in Wisconsin for Revenue. Shows this facility's annual revenue compared to the Wisconsin average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$481.1K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$9.7K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #79 / 183Payroll — State benchmarkedThis home is ranked 79th out of 183 homes in Wisconsin for Payroll. Shows total annual staff payroll benchmarked to the Wisconsin average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$5.2M 77.7% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #11 / 183Payroll % — State benchmarkedThis home is ranked 11th out of 183 homes in Wisconsin for Payroll %. Shows payroll as a percentage of revenue versus the Wisconsin average. Well-run Wisconsin facilities typically land around 62–74% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$2.0M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$7.2M

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (71% of admissions), and a typical Medicare stay runs around 1 - 2 months.

Admissions
108 total

Coverage residents most often arrive under.

Medicare 71%
Private pay 28%
Medicaid 1%
Discharges
101 total

Coverage residents most often leave under.

Medicare 64%
Private pay 27%
Medicaid 9%

Places of interest near Hales Corners Care and Rehab Center LLC

Address 0.2 miles from city center Info Estimated distance in miles from Hales Corners's city center to Hales Corners Care and Rehab Center LLC's address, calculated via Google Maps.

Calculate Travel Distance to Hales Corners Care and Rehab Center LLC

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Address

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The information below is reported by the Wisconsin Department of Health Services, Division of Quality Assurance.

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Frequently Asked Questions about Hales Corners Care and Rehab Center LLC

Who is the owner of Hales Corners Care and Rehab Center LLC?

Hales Corners Care and Rehab Center LLC is legally operated by Sara Jacobs.

Is Hales Corners Care and Rehab Center LLC in a walkable area?

Hales Corners Care and Rehab Center LLC has a walk score of 67. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Hales Corners Care and Rehab Center LLC?

Hales Corners Care and Rehab Center LLC's occupancy is 90%.

Are pets allowed at Hales Corners Care and Rehab Center LLC?

No, Hales Corners Care and Rehab Center LLC has a no-pet policy.

Does Hales Corners Care and Rehab Center LLC operate as a for-profit or non-profit?

Hales Corners Care and Rehab Center LLC is registered as a for-profit in WI.

Who is the administrator of Hales Corners Care and Rehab Center LLC?

Sara Jacobs is the administrator of Hales Corners Care and Rehab Center LLC.

How many beds does Hales Corners Care and Rehab Center LLC have?

Hales Corners Care and Rehab Center LLC has 62 beds.

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