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Helping Hands Senior Care is a 30-bed assisted living and memory care community offering around-the-clock staffing for assisted living and memory care residents in Fresno, California. Licensed by the California Department of Social Services as a Residential Care Facility for the Elderly in July 2024, the community serves Fresno County.
As a California RCFE, inspections are conducted by the Department of Social Services rather than CMS, so no federal star rating applies. Since licensing, the facility has totaled 29 citations across its first two-year operation, about three times the California average of 10. On the ledger’s flip side, complaints have come in well below the norm: 2 filed compared to a statewide average of 14, with 3 complaint-triggered visits against California’s average of 13. No fines or serious citations are on record in the latest May 2026 inspection. The community earned a Fresno’s Favorite designation in 2024.
For Fresno County seniors who need assisted living or memory care in a newer, smaller setting with 24-hour staffing, the community is suitable.
Lower than the California average: 72.8%Helping Hands Senior Care is legally operated by Helping Hands Senior Care Llc, and administrated by Elsa Nguyen.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California nursing home score (the benchmark); higher is better.
4 points below the California average for nursing homes (81/100)
Inspection score: 77 out of 100. Letter grade C+. 4 points below the California average for nursing homes (81/100)
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 29 | 10 | This facility has 190% more total citations than a typical California nursing home (29 vs. CA avg 10).↑ 190% worse |
|
Citations per year
Average citations per year since 2024.
| 14.5 | 5 | This facility has 190% more citations per year than a typical California nursing home (14.5 vs. CA avg 5).↑ 190% worse |
|
Citations per inspection
Average citations per inspection.
| 2.2 | 3.3 | This facility has 33% fewer citations per inspection than a typical California nursing home (2.2 vs. CA avg 3.3).↓ 33% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 13 | 16 | This facility has 19% fewer total visits than a typical California nursing home (13 vs. CA avg 16).↓ 19% better |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 3 | 13 | This facility has 77% fewer complaint visits than a typical California nursing home (3 vs. CA avg 13).↓ 77% better Rank #441 / 1397 Complaint visits — State benchmarked This home is ranked 441st out of 1397 homes in California. Shows this facility's # of complaint visits compared to the California average among 1397 comparable communities in the ranking pool. |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 9 | 7 | This facility has 29% more other visits than a typical California nursing home (9 vs. CA avg 7).↑ 29% worse |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 1 | 4 | This facility has 75% fewer official inspections than a typical California nursing home (1 vs. CA avg 4).↓ 75% better |
Complaints & Investigations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 14 | This facility has 86% fewer total complaints than a typical California nursing home (2 vs. CA avg 14).↓ 86% better |
|
Complaints per year
Average complaints per year since 2024.
| 1 | 7 | This facility has 86% fewer complaints per year than a typical California nursing home (1 vs. CA avg 7).↓ 86% better |
4.5 miles from city center
Estimated distance in miles from Fresno's city center to Helping Hands Senior Care's address, calculated via Google Maps.
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Helping Hands Senior Care is located in FRESNO, California.
Here are the financial assistance programs available to residents in California.
The information below is reported by the California Department of Social Services and Department of Public Health.
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Fresno | 652
Facility
652
CA AVG
103
Rank
#9 / 1658 | 57.2% | -32% | 5.21 | +27% | +23% | $0 | 32 | 4.6 | 1 | 373 | A+ |
57
Facility
57
CA AVG
57
Rank
#1158 / 2093 | Humangood Fresno | $37.3M | $14.7M | 39.3% | 55846 | ||||
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Fresno (Roosevelt) | 49
Facility
49
CA AVG
103
Rank
#1139 / 1658 | - | - | 4.36 | -27% | +3% | $0 | 33 | 3.0 | 2 | 46 | A+ |
37
Facility
37
CA AVG
57
Rank
#1606 / 2093 | Evergreen Care Center Holdings LLC | $6.6M | $2.8M | 42.3% | 555920 | ||||
| Vintage Gardens Assisted Living Community |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Fresno (Roosevelt) | 158
Facility
158
CA AVG
103
Rank
#311 / 1658 | 70.3% | -17% | 3.90 | +37% | -8% | $30.7k | 42 | 3.8 | 2 | 111 | - |
69
Facility
69
CA AVG
57
Rank
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| Twilight Haven | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Fresno | 166
Facility
166
CA AVG
103
Rank
#271 / 1658 | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
2
Facility
2
CA AVG
57
Rank
#2045 / 2093 | Raymond Goertzen | $6.6M | $5.5M | 82.2% | 55658 |
Helping Hands Senior Care is in the Roosevelt neighborhood of FRESNO.
Helping Hands Senior Care has a walk score of 28. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Helping Hands Senior Care's occupancy is 30%.
Elsa Nguyen is the administrator of Helping Hands Senior Care.
Helping Hands Senior Care has 30 beds.
Helping Hands Senior Care has had 29 recently reported deficiencies.
Yes — there are 6 photos of Helping Hands Senior Care in the photo gallery on this page.
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