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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based in the neighborhood of Evansville, IN, Heritage Center is a trusted senior living community that aims to provide a relaxing and nurturing living environment for seniors who wish to live their retirement life in comfort. The community offers an array of care services for residents’ ever-changing needs, including enhanced assisted living, rehabilitation and therapy services, skilled, long term and short term nursing care. A dependable care team consisting of well-trained nurses are always on standby to offer various assistance and attend to residents’ needs and emergencies immediately, giving residents peace of mind.
Residents in the community are empowered to maintain an active and individual lifestyle that they prefer while enjoying a plethora of fun and engaging activities, events, celebrations, and programs. With access to various rehabilitation and therapeutic services, residents needing support with their recovery process are guaranteed to enjoy a speedy recovery and get back to their routines as soon as possible. Here, residents can age in place comfortably with all the care and support they need right outside their doors.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 59th out of 267 homes in Indiana.| Staff type | Hours / day | vs state avg |
|---|---|---|
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Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
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36m per day | ▼ 10% State avg: 40m per day · National avg: 41m per day |
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LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
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38m per day | ▼ 17% State avg: 46m per day · National avg: 52m per day |
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Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
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2h 30m per day | ▲ 10% State avg: 2h 16m per day · National avg: 2h 20m per day |
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Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
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3h 18m per day | ■ Avg State avg: 3h 14m per day · National avg: 3h 26m per day |
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Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
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4m per day | ■ Avg State avg: 4m per day · National avg: 4m per day |
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RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
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29m per day | ▲ 7% State avg: 27m per day · National avg: 28m per day |
Most residents typically stay for a few weeks or months before returning home or moving on.
91% of new residents, usually for short-term rehab.
4% of new residents, often for short stays.
5% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #41 / 267Payroll — state benchmarkedThis home is ranked 41st out of 267 homes in Indiana.Shows total annual staff payroll benchmarked to the Indiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the Indiana average: 68.1%
Heritage Center is legally operated by Pulaski Memorial Hospital, and administrated by Adam Strickland.
Key information about the people who lead and staff this community.
Minimum Age: 55 Years Old
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Single-story
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
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Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
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13 | 36 | This facility has 64% fewer total deficiencies than a typical Indiana assisted living residence (13 vs. IN avg 36).↓ 64% better |
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Deficiencies per year
Average deficiencies per year since 2022.
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3.3 | 9 | This facility has 63% fewer deficiencies per year than a typical Indiana assisted living residence (3.3 vs. IN avg 9).↓ 63% better |
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Deficiencies per inspection
Average deficiencies per inspection.
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0.9 | 1.9 | This facility has 53% fewer deficiencies per inspection than a typical Indiana assisted living residence (0.9 vs. IN avg 1.9).↓ 53% better |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total visits
Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.
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15 | 19 | This facility has 21% fewer total visits than a typical Indiana assisted living residence (15 vs. IN avg 19).↓ 21% better |
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Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
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4 | 7 | This facility has 43% fewer inspections with deficiencies than a typical Indiana assisted living residence (4 vs. IN avg 7).↓ 43% better |
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Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
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27% | 37% | This facility has 10 percentage points lower inspection deficiency rate than a typical Indiana assisted living residence (27% vs. IN avg 37%).↓ 10% better |
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Inspections
Routine, scheduled inspections conducted by state regulators.
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8 | 13 | This facility has 38% fewer inspections than a typical Indiana assisted living residence (8 vs. IN avg 13).↓ 38% better |
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
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Total complaints
Formal expressions of concern made by residents, families, or staff.
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1 | 5 | This facility has 80% fewer total complaints than a typical Indiana assisted living residence (1 vs. IN avg 5).↓ 80% better |
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Complaints per year
Average complaints per year since 2022.
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0.3 | 1.3 | This facility has 77% fewer complaints per year than a typical Indiana assisted living residence (0.3 vs. IN avg 1.3).↓ 77% better |
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Complaint visits
On-site visits triggered by formal complaints. Formal complaints can result in multiple visits.
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8 | 8 | This facility has complaint visits in line with the Indiana average (8 vs. IN avg 8).— At avg |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on May 13, 2025, found the facility in compliance with Emergency Preparedness and Life Safety Code requirements, with no deficiencies noted. Earlier inspections showed a mix of compliance and deficiencies, including issues with resident care such as pressure ulcer prevention, fall interventions, and feeding tube management, as well as documentation and emergency preparedness. Complaint investigations were mostly unsubstantiated, except for one substantiated complaint in November 2023 involving a delayed report of an abuse allegation, which resulted in corrective actions but no fines or enforcement beyond that. Enforcement actions such as fines or license suspensions were not listed in the available reports. The trend suggests improvement in recent inspections after prior citations related to care and safety.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsIndiana average 6
Last Health inspection on Apr 2025
Indiana average 25
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
28 of 29 citations resulted from standard inspections; and 1 of 29 resulted from complaint investigations.
100% better than Indiana average
Indiana average: 0.2
2
233% worse than Indiana average
Indiana average: 0.6
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 25, 2025
Corrected
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 25, 2025
Corrected
Issues related to medication management, including how drugs are stored, administered, and monitored.
Apr 25, 2025
Corrected
Issues related to medication management, including how drugs are stored, administered, and monitored.
Apr 25, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Heritage Center is located in Evansville, Indiana.
Here are the financial assistance programs available to residents in Indiana.
3.4 miles from city center
Estimated distance in miles from Evansville's city center to Heritage Center's address, calculated via Google Maps.
— 1.49 miles to nearest hospital (Wilson Chiropractic Cener)
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
2496303% better than Indiana average
Indiana average ratio: 0.00:1
0% compared with Indiana average
Indiana average: 7.7 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hours
This role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
This role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
This role is partially covered by contractors.
Total hours from contractors
10,127 contractor hours this quarter
| Certified Nursing Assistant | 61 | 96 | 157 | 22,646 | 91 | 100% | 7.9 |
| Medication Aide/Technician | 21 | 14 | 35 | 8,697 | 91 | 100% | 7.9 |
| Registered Nurse | 17 | 23 | 40 | 6,683 | 91 | 100% | 8.7 |
| Licensed Practical Nurse | 11 | 47 | 58 | 6,639 | 91 | 100% | 8.9 |
| Other Dietary Services Staff | 10 | 0 | 10 | 2,666 | 91 | 100% | 6 |
| Dietitian | 6 | 0 | 6 | 1,940 | 88 | 97% | 7.2 |
| Speech Language Pathologist | 8 | 0 | 8 | 1,324 | 91 | 100% | 6.1 |
| RN Director of Nursing | 2 | 0 | 2 | 1,244 | 76 | 84% | 9.1 |
| Nurse Practitioner | 2 | 0 | 2 | 1,045 | 66 | 73% | 8.3 |
| Dental Services Staff | 2 | 0 | 2 | 1,026 | 69 | 76% | 9.1 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 923 | 76 | 84% | 7.2 |
| Physical Therapy Aide | 5 | 0 | 5 | 917 | 79 | 87% | 6.5 |
| Physical Therapy Assistant | 8 | 0 | 8 | 829 | 79 | 87% | 6.8 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Therapeutic Recreation Specialist | 2 | 0 | 2 | 411 | 57 | 63% | 6.1 |
| Qualified Social Worker | 3 | 0 | 3 | 143 | 27 | 30% | 4.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 97 | 26 | 29% | 3.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 69 | 16 | 18% | 4.3 |
| Medical Director | 0 | 1 | 1 | 52 | 13 | 14% | 4 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
139
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.2
40% worse than Indiana average
Indiana average: 8.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.9
40% worse than Indiana average
Indiana average: 17.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
19.1%
59% worse than Indiana average
Indiana average: 12.0%
Percent of long-stay residents whose ability to move independently worsened
22.7%
58% worse than Indiana average
Indiana average: 14.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.0%
22% worse than Indiana average
Indiana average: 24.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
6% better than Indiana average
Indiana average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
2.9%
35% better than Indiana average
Indiana average: 4.4%
Percent of long-stay residents with a urinary tract infection
1.2%
5% better than Indiana average
Indiana average: 1.2%
Percent of long-stay residents who lose too much weight
8.0%
40% worse than Indiana average
Indiana average: 5.7%
Percent of long-stay residents who have depressive symptoms
15.3%
36% better than Indiana average
Indiana average: 24.1%
Percent of long-stay residents who received an antipsychotic medication
12.8%
In line with Indiana average
Indiana average: 12.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.0%
5% better than Indiana average
Indiana average: 93.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.4%
In line with Indiana average
Indiana average: 95.4%
Number of hospitalizations per 1,000 long-stay resident days.
2.16
35% worse than Indiana average
Indiana average: 1.60
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.71
52% better than Indiana average
Indiana average: 1.48
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.4%
17% better than Indiana average
Indiana average: 81.7%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
23% better than Indiana average
Indiana average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.5%
6% better than Indiana average
Indiana average: 79.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.4%
In line with Indiana average
Indiana average: 22.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.4%
20% better than Indiana average
Indiana average: 10.5%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Indiana average
Indiana average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
76.5%
42% better than Indiana average
Indiana average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
61.1%
21% better than Indiana average
Indiana average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
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| Melrose Assisted Living LLC |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Evansville (4321) | 198 | No | 0 | Studio / 1 Bed / 2 Bed | 6 | 21.2% | A+ | Leslie Head | Melrose Assisted Living LLC | Rachael Howson | 6 | 1 | 8 | 1.3 |
| Heritage Center |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. |
Evansville | 172 | No | 25 | Studio / 1 Bed / 2 Bed | 46 | 75.0% | A+ | Adam Strickland | Pulaski Memorial Hospital | Kimberly Eden | 15 | 1 | 13 | 0.9 |
| Park Terrace Village |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). |
Evansville (Westside) | 96 | No | 30 | Studio / 1 Bed / 2 Bed | 26 | 62.5% | A+ | Stacy Burton | Health And Hospital Corporation Of Marion County | Amber Debes | 29 | 7 | 35 | 1.2 |
| Leisure Living Lakeside |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. |
Evansville (Westside) | - | No | 10 | Studio / 1 Bed / 2 Bed | - | - | - | - | - | - | - | - | - | - |
| Melrose Assisted Living |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Evansville | - | No | 11 | Studio / 1 Bed / 2 Bed | 6 | - | A+ | - | - | - | - | - | - | - |
Historical financial and operational data for Heritage Center based on CMS SNF Cost Reports.
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Kimberly Eden is the Director of Nursing at Heritage Center.
The legal owner and operator of Heritage Center is Pulaski Memorial Hospital.
Heritage Center has a walk score of 25. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to IN state health department records, Heritage Center's license number is 25-000043-1.
According to IN state health department records, Heritage Center's license expires on January 31, 2026.
Heritage Center's occupancy is 75%.
Adam Strickland is the administrator of Heritage Center.
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