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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Based in the neighborhood of Evansville, IN, Heritage Center is a trusted senior living community that aims to provide a relaxing and nurturing living environment for seniors who wish to live their retirement life in comfort. The community offers an array of care services for residents’ ever-changing needs, including enhanced assisted living, rehabilitation and therapy services, skilled, long term and short term nursing care. A dependable care team consisting of well-trained nurses are always on standby to offer various assistance and attend to residents’ needs and emergencies immediately, giving residents peace of mind.
Residents in the community are empowered to maintain an active and individual lifestyle that they prefer while enjoying a plethora of fun and engaging activities, events, celebrations, and programs. With access to various rehabilitation and therapeutic services, residents needing support with their recovery process are guaranteed to enjoy a speedy recovery and get back to their routines as soon as possible. Here, residents can age in place comfortably with all the care and support they need right outside their doors.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 61st out of 287 homes in Indiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 30m per day | ▼ 26% State avg: 40m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 44m per day | ▼ 5% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 42m per day | ▲ 19% State avg: 2h 16m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 32m per day | ▲ 10% State avg: 3h 14m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ■ Avg State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 23m per day | ▼ 15% State avg: 27m per day · National avg: 28m per day |
Higher than the Indiana average: 68.1%Heritage Center is legally operated by Pulaski Memorial Hospital, and administrated by Adam Strickland.
Key information about the people who lead and staff this community.
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Indiana state average. The score below shows how many points this facility sits above or below the typical Indiana nursing home score (the benchmark); higher is better.
1 point above the Indiana average for nursing homes (83/100)
Rank #140 / 384 in Indiana Inspection Score — State benchmarked This home is ranked 140th out of 384 homes in Indiana. Shows this facility's inspection score compared to the Indiana average among 384 comparable communities in the ranking pool. Inspection score: 84 out of 100. Letter grade B. 1 point above the Indiana average for nursing homes (83/100)
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 42 | 36 | This facility has 17% more total deficiencies than a typical Indiana nursing home (42 vs. IN avg 36).↑ 17% worse Rank #209 / 386 Total deficiencies — State benchmarked This home is ranked 209th out of 386 homes in Indiana. Shows this facility's deficiencies compared to the Indiana average among 386 comparable communities in the ranking pool. |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 10.5 | 9 | This facility has 17% more deficiencies per year than a typical Indiana nursing home (10.5 vs. IN avg 9).↑ 17% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.8 | 1.9 | This facility has 47% more deficiencies per inspection than a typical Indiana nursing home (2.8 vs. IN avg 1.9).↑ 47% worse Rank #208 / 386 Deficiencies per inspection — State benchmarked This home is ranked 208th out of 386 homes in Indiana. Shows this facility's deficiencies per inspection compared to the Indiana average among 386 comparable communities in the ranking pool. |
Inspections
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total visits
Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.
| 15 | 19 | This facility has 21% fewer total visits than a typical Indiana nursing home (15 vs. IN avg 19).↓ 21% better |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 4 | 7 | This facility has 43% fewer inspections with deficiencies than a typical Indiana nursing home (4 vs. IN avg 7).↓ 43% better |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 27% | 37% | This facility has 10 percentage points lower inspection deficiency rate than a typical Indiana nursing home (27% vs. IN avg 37%).↓ 10% better |
|
Inspections
Routine, scheduled inspections conducted by state regulators.
| 8 | 13 | This facility has 38% fewer inspections than a typical Indiana nursing home (8 vs. IN avg 13).↓ 38% better |
Complaints & Investigations
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 5 | This facility has 80% fewer total complaints than a typical Indiana nursing home (1 vs. IN avg 5).↓ 80% better Rank #1 / 352 Total complaints — State benchmarked This home is ranked 1st out of 352 homes in Indiana. Shows this facility's total complaints compared to the Indiana average among 352 comparable communities in the ranking pool. |
|
Complaints per year
Average complaints per year since 2022.
| 0.3 | 1.3 | This facility has 77% fewer complaints per year than a typical Indiana nursing home (0.3 vs. IN avg 1.3).↓ 77% better |
|
Complaint visits
On-site visits triggered by formal complaints. Formal complaints can result in multiple visits.
| 8 | 8 | This facility has complaint visits in line with the Indiana average (8 vs. IN avg 8).— At avg |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Indiana average 6
Last Health inspection on Apr 2025
Indiana average 25
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
28 of 29 citations resulted from standard inspections; and 1 of 29 resulted from complaint investigations.
100% better than Indiana averageIndiana average: 0.2
233% worse than Indiana averageIndiana average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
2827238% more staff per resident than Indiana average
0% compared with Indiana average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
46 total: 14 full-time employees and 32 contractors.
46
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursAssists with medical care and medications.
80 total: 10 full-time employees and 70 contractors.
80
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursHelps with daily care and mobility.
167 total: 59 full-time employees and 108 contractors.
167
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
15,121 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 59 | 108 | 167 | 25,023 | 92 | 100% | 7.8 |
| Medication Aide/Technician | 13 | 24 | 37 | 8,395 | 92 | 100% | 7.5 |
| Licensed Practical Nurse | 10 | 70 | 80 | 7,715 | 92 | 100% | 8.8 |
| Registered Nurse | 14 | 32 | 46 | 5,544 | 92 | 100% | 8 |
| Other Dietary Services Staff | 9 | 0 | 9 | 2,471 | 91 | 99% | 5.9 |
| Dietitian | 7 | 0 | 7 | 1,606 | 79 | 86% | 7.6 |
| RN Director of Nursing | 3 | 0 | 3 | 1,318 | 69 | 75% | 8.6 |
| Dental Services Staff | 3 | 0 | 3 | 986 | 64 | 70% | 8.8 |
| Speech Language Pathologist | 7 | 0 | 7 | 821 | 89 | 97% | 5.6 |
| Respiratory Therapy Technician | 7 | 0 | 7 | 810 | 71 | 77% | 7.2 |
| Physical Therapy Aide | 5 | 0 | 5 | 809 | 82 | 89% | 6.2 |
| Physical Therapy Assistant | 8 | 0 | 8 | 746 | 78 | 85% | 6 |
| Therapeutic Recreation Specialist | 2 | 0 | 2 | 434 | 64 | 70% | 4.4 |
| Administrator | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Nurse Practitioner | 2 | 0 | 2 | 388 | 52 | 57% | 7.5 |
| Qualified Social Worker | 2 | 1 | 3 | 209 | 43 | 47% | 4.6 |
| Clinical Nurse Specialist | 1 | 1 | 2 | 151 | 27 | 29% | 5.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 85 | 26 | 28% | 3.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 61 | 15 | 16% | 4.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 56 | 7 | 8% | 8 |
| Medical Director | 0 | 1 | 1 | 52 | 13 | 14% | 4 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.2
40% worse than Indiana averageIndiana average: 8.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.9
40% worse than Indiana averageIndiana average: 17.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
19.1%
59% worse than Indiana averageIndiana average: 12.0%
Percent of long-stay residents whose ability to move independently worsened
22.7%
58% worse than Indiana averageIndiana average: 14.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.0%
22% worse than Indiana averageIndiana average: 24.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
6% better than Indiana averageIndiana average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
2.9%
35% better than Indiana averageIndiana average: 4.4%
Percent of long-stay residents with a urinary tract infection
1.2%
5% better than Indiana averageIndiana average: 1.2%
Percent of long-stay residents who lose too much weight
8.0%
40% worse than Indiana averageIndiana average: 5.7%
Percent of long-stay residents who have depressive symptoms
15.3%
36% better than Indiana averageIndiana average: 24.1%
Percent of long-stay residents who received an antipsychotic medication
12.8%
In line with Indiana averageIndiana average: 12.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.0%
5% better than Indiana averageIndiana average: 93.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.4%
In line with Indiana averageIndiana average: 95.4%
Number of hospitalizations per 1,000 long-stay resident days.
2.16
35% worse than Indiana averageIndiana average: 1.60
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.71
52% better than Indiana averageIndiana average: 1.48
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.4%
17% better than Indiana averageIndiana average: 81.7%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
23% better than Indiana averageIndiana average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.5%
6% better than Indiana averageIndiana average: 79.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.4%
In line with Indiana averageIndiana average: 22.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.4%
20% better than Indiana averageIndiana average: 10.5%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Indiana averageIndiana average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
76.5%
42% better than Indiana averageIndiana average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
61.1%
21% better than Indiana averageIndiana average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
91% of new residents, usually for short-term rehab.
4% of new residents, often for short stays.
5% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
139Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Heritage Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #40 / 290Payroll — State benchmarkedThis home is ranked 40th out of 290 homes in Indiana. Shows total annual staff payroll benchmarked to the Indiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Minimum Age: 55 Years Old
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Single-story
Most residents typically stay for a few weeks or months before returning home or moving on.
3.4 miles from city center
Estimated distance in miles from Evansville's city center to Heritage Center's address, calculated via Google Maps.
— 1.8 miles to nearest hospital (Neuro science center)
Add your location
Heritage Center is located in Evansville, Indiana.
Here are the financial assistance programs available to residents in Indiana.
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
| River Pointe Health Campus |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Evansville (Galaxy Drive) | 124
Facility
124
IN AVG
116
Rank
#157 / 437 |
46.8%
Facility
46.8%
IN AVG
69.4%
Rank
#369 / 433 | -33% | 4.28
Facility
4.28
IN AVG
3.44
Rank
#33 / 287 | -8% | +24% | $0
Facility
$0
IN AVG
$31.4k
Rank
#1 / 289 | 75
Facility
75
IN AVG
83
Rank
#256 / 384 | 19
Facility
19
IN AVG
25.0
Rank
#117 / 288 | 3.8
Facility
3.8
IN AVG
4.1
Rank
#135 / 288 | 1 | 57 | A+ |
52
Facility
52
IN AVG
37
Rank
#199 / 587 | Randall Thompson | $13.2M
Facility
$13.2M
IN AVG
$10.7M
Rank
#106 / 290 | $6.7M
Facility
$6.7M
IN AVG
$4.2M
Rank
#89 / 290 | 50.8%
Facility
50.8%
IN AVG
42%
Rank
#124 / 290 | 155723 | ||||
| Heritage Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Evansville | 172
Facility
172
IN AVG
116
Rank
#53 / 437 |
75.0%
Facility
75.0%
IN AVG
69.4%
Rank
#145 / 433 | +8% | 3.76
Facility
3.76
IN AVG
3.44
Rank
#61 / 287 | +19% | +9% | $0
Facility
$0
IN AVG
$31.4k
Rank
#1 / 289 | 84
Facility
84
IN AVG
83
Rank
#140 / 384 | 29
Facility
29
IN AVG
25.0
Rank
#186 / 288 | 7.3
Facility
7.3
IN AVG
4.1
Rank
#270 / 288 | 2 | 134 | A+ |
25
Facility
25
IN AVG
37
Rank
#359 / 587 | Pulaski Memorial Hospital | $13.8M
Facility
$13.8M
IN AVG
$10.7M
Rank
#101 / 290 | $8.4M
Facility
$8.4M
IN AVG
$4.2M
Rank
#40 / 290 | 60.7%
Facility
60.7%
IN AVG
42%
Rank
#53 / 290 | 155104 | ||||
| Park Terrace Village |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Evansville (Westside) | 96
Facility
96
IN AVG
116
Rank
#262 / 437 |
62.5%
Facility
62.5%
IN AVG
69.4%
Rank
#254 / 433 | -10% | 3.18
Facility
3.18
IN AVG
3.44
Rank
#169 / 287 | +3% | -7% | $0
Facility
$0
IN AVG
$31.4k
Rank
#1 / 289 | 70
Facility
70
IN AVG
83
Rank
#326 / 384 | 34
Facility
34
IN AVG
25.0
Rank
#208 / 288 | 4.3
Facility
4.3
IN AVG
4.1
Rank
#177 / 288 | - | 60 | A+ |
30
Facility
30
IN AVG
37
Rank
#332 / 587 | David Hayes | $8.9M
Facility
$8.9M
IN AVG
$10.7M
Rank
#192 / 290 | $4.6M
Facility
$4.6M
IN AVG
$4.2M
Rank
#185 / 290 | 51.8%
Facility
51.8%
IN AVG
42%
Rank
#113 / 290 | 155328 |
Kimberly Eden is the Director of Nursing at Heritage Center.
The legal owner and operator of Heritage Center is Pulaski Memorial Hospital.
Heritage Center has a walk score of 25. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to IN state health department records, Heritage Center's license number is 25-000043-1.
According to IN state health department records, Heritage Center's license expires on January 31, 2026.
Heritage Center's occupancy is 75%.
Adam Strickland is the administrator of Heritage Center.
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