Occupancy rate
75%
10% higher than Indiana averageIndiana average: 68%
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
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Assisted Living in Evansville
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Center
Assisted Living in Evansville
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Center
Based in the neighborhood of Evansville, IN, Heritage Center is a trusted senior living community that aims to provide a relaxing and nurturing living environment for seniors who wish to live their retirement life in comfort. The community offers an array of care services for residents’ ever-changing needs, including enhanced assisted living, rehabilitation and therapy services, skilled, long term and short term nursing care. A dependable care team consisting of well-trained nurses are always on standby to offer various assistance and attend to residents’ needs and emergencies immediately, giving residents peace of mind.
Residents in the community are empowered to maintain an active and individual lifestyle that they prefer while enjoying a plethora of fun and engaging activities, events, celebrations, and programs. With access to various rehabilitation and therapeutic services, residents needing support with their recovery process are guaranteed to enjoy a speedy recovery and get back to their routines as soon as possible. Here, residents can age in place comfortably with all the care and support they need right outside their doors.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
172
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
75%
Residents per day (avg)
136
Occupancy rate
75%
Residents per day (avg)
136
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
91% of new residents, usually for short-term rehab.
Typical stay
10 days
Private pay
4% of new residents, often for short stays.
Typical stay
2 - 3 years
Medicaid
5% of new residents, often for long-term daily care.
Typical stay
4 - 5 years
Finances and operations
Governmental community
Operated by county authorities.
Home revenue
$13.8M
Operating deficit
-$2.0M
Governmental community
Operated by county authorities.
Home revenue
$13.8M
Operating deficit
-$2.0M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.2M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$15.8M
172-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
46 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 25 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
10% higher than Indiana averageOccupied beds
129 / 172
Average residents
70 per day
Facility TypeNursing Home (skilled Nursing Facility)
IssuanceJanuary 2, 2025
ExpirationJanuary 31, 2026
License Number25-000043-1
Heritage Center is legally operated by Pulaski Memorial Hospital, and administrated by Adam Strickland.
Profit StatusOTHER
SNF (Skilled Nursing)
20 units
SNF/NF (Combined)
152 units
Total beds
172 units
Staffing
Key information about the people who lead and staff this community.
Medical DirectorGregory Rodocker
Director of NursingKIMBERLY EDEN
ContactMr. Mark Ambrose, CFO
Fax(812) 429-1849
What does this home offer?
Minimum Age: 55 Years Old
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Single-story
Types of Care at Heritage Center
Assisted Living
Memory Care
Respite Care
Inspection History
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
Inspection Overview
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
15 total visits · Indiana avg: 19
Ranked 142nd of 388 in Indiana
8
Inspections
Indiana avg: 13
38% below Indiana avg
8
Complaint Visits
Indiana avg: 8
0% below Indiana avg Ranked 218th of 367
1 formal complaint filed · avg: 5
Formal complaints can result in multiple visits
4
Visits with Citations
Indiana avg: 7
43% below Indiana avg
14
Citations Total
Indiana avg: 34
59% below Indiana avg Ranked 96th of 385
11
Visits without Citations
Indiana avg: 12
8% below Indiana avg
Show Inspection Reports
1 complaint
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Indiana average: 5 complaints
Latest inspection
Date
May 13, 2025
Life Safety14 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Indiana average: 34 citations
13 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Indiana average: 36 deficiencies
Inspection Report Summary for Heritage Center
The most recent inspection on May 13, 2025, found the facility in compliance with Emergency Preparedness and Life Safety Code requirements, with no deficiencies noted. Earlier inspections showed a mix of compliance and deficiencies, including issues with resident care such as pressure ulcer prevention, fall interventions, and feeding tube management, as well as documentation and emergency preparedness. Complaint investigations were mostly unsubstantiated, except for one substantiated complaint in November 2023 involving a delayed report of an abuse allegation, which resulted in corrective actions but no fines or enforcement beyond that. Enforcement actions such as fines or license suspensions were not listed in the available reports. The trend suggests improvement in recent inspections after prior citations related to care and safety.
Health Inspection History
Inspections
Total health inspections
4
Indiana average 6
Last Health inspection on Apr 2025
Total health citations
29
Indiana average 25
Citations per inspection
7.25
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
28 of 29 citations resulted from standard inspections; and 1 of 29 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Indiana averageIndiana average: 0.2
Serious Health citations
2
2
233% worse than Indiana averageIndiana average: 0.6
0 critical citations
2 serious citations
25 moderate citations
2 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 25, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 25, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 25, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 25, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Apr 25, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Apr 25, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Apr 25, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Apr 25, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Evansville The information below is reported by the Indiana Department of Health, Division of Long Term Care.
Filter by care type
| Melrose Assisted Living LLC |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Evansville | 198 | No | - | Studio / 1 Bed / 2 Bed | 6 | 21.2% | A+ | Leslie Head | Melrose Assisted Living Llc | Rachael Howson | 6 | 1 | 8 |
| Heritage Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Evansville | 172 | No | 25 | Studio / 1 Bed / 2 Bed | 46 | 75.0% | A+ | Adam Strickland | Pulaski Memorial Hospital | Kimberly Eden | 15 | 1 | 13 |
| Park Terrace Village |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Evansville (Westside) | 96 | No | 30 | Studio / 1 Bed / 2 Bed | 26 | 62.5% | A+ | Stacy Burton | Health And Hospital Corporation Of Marion County | Amber Debes | 29 | 7 | 35 |
| Leisure Living Lakeside |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Evansville (Westside) | - | No | 10 | Studio / 1 Bed / 2 Bed | - | - | - | - | - | - | 0 | 0 | 0 |
| Melrose Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Evansville | - | No | 11 | Studio / 1 Bed / 2 Bed | 6 | - | A+ | - | - | - | 0 | 0 | 0 |
Living Spaces & Floor Plans
Heritage Center Studio
Heritage Center 2Br
Heritage Center 1Br
Places of interest near Heritage Center
3.4 miles from city center
Estimated distance in miles from Evansville's city center to Heritage Center's address, calculated via Google Maps.
— 1.49 miles to nearest hospital (Wilson Chiropractic Cener)
Calculate Travel Distance to Heritage Center
Add your location
Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
347
Employees
164
Contractors
183
Staff to resident ratio
2.50:1
2496303% better than Indiana averageIndiana average ratio: 0.00:1
Avg staff/day
81
Average shift
7.8 hours
0% compared with Indiana averageIndiana average: 7.7 hours
Total staff hours (quarter)
57,847
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
40
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
58
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
157
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
17.5%
10,127 contractor hours this quarter
Certified Nursing Assistant: 96
Licensed Practical Nurse: 47
Registered Nurse: 23
Medication Aide/Technician: 14
Occupational Therapy Assistant: 1
Medical Director: 1
Occupational Therapy Aide: 1
Staff by category
| Certified Nursing Assistant | 61 | 96 | 157 | 22,646 | 91 | 100% | 7.9 |
| Medication Aide/Technician | 21 | 14 | 35 | 8,697 | 91 | 100% | 7.9 |
| Registered Nurse | 17 | 23 | 40 | 6,683 | 91 | 100% | 8.7 |
| Licensed Practical Nurse | 11 | 47 | 58 | 6,639 | 91 | 100% | 8.9 |
| Other Dietary Services Staff | 10 | 0 | 10 | 2,666 | 91 | 100% | 6 |
| Dietitian | 6 | 0 | 6 | 1,940 | 88 | 97% | 7.2 |
| Speech Language Pathologist | 8 | 0 | 8 | 1,324 | 91 | 100% | 6.1 |
| RN Director of Nursing | 2 | 0 | 2 | 1,244 | 76 | 84% | 9.1 |
| Nurse Practitioner | 2 | 0 | 2 | 1,045 | 66 | 73% | 8.3 |
| Dental Services Staff | 2 | 0 | 2 | 1,026 | 69 | 76% | 9.1 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 923 | 76 | 84% | 7.2 |
| Physical Therapy Aide | 5 | 0 | 5 | 917 | 79 | 87% | 6.5 |
| Physical Therapy Assistant | 8 | 0 | 8 | 829 | 79 | 87% | 6.8 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Therapeutic Recreation Specialist | 2 | 0 | 2 | 411 | 57 | 63% | 6.1 |
| Qualified Social Worker | 3 | 0 | 3 | 143 | 27 | 30% | 4.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 97 | 26 | 29% | 3.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 69 | 16 | 18% | 4.3 |
| Medical Director | 0 | 1 | 1 | 52 | 13 | 14% | 4 |
157 Certified Nursing Assistant
% of Days
100%
35 Medication Aide/Technician
% of Days
100%
40 Registered Nurse
% of Days
100%
58 Licensed Practical Nurse
% of Days
100%
10 Other Dietary Services Staff
% of Days
100%
6 Dietitian
% of Days
97%
8 Speech Language Pathologist
% of Days
100%
2 RN Director of Nursing
% of Days
84%
2 Nurse Practitioner
% of Days
73%
2 Dental Services Staff
% of Days
76%
5 Respiratory Therapy Technician
% of Days
84%
5 Physical Therapy Aide
% of Days
87%
8 Physical Therapy Assistant
% of Days
87%
1 Administrator
% of Days
68%
2 Therapeutic Recreation Specialist
% of Days
63%
3 Qualified Social Worker
% of Days
30%
1 Occupational Therapy Aide
% of Days
29%
1 Occupational Therapy Assistant
% of Days
18%
1 Medical Director
% of Days
14%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
139
Medicare
21
15.1% of residents
Medicaid
91
65.5% of residents
Private pay or other
27
19.4% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.2
40% worse than Indiana averageIndiana average: 8.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.9
40% worse than Indiana averageIndiana average: 17.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
19.1%
Percent of long-stay residents whose need for help with daily activities has increased
19.1%
59% worse than Indiana averageIndiana average: 12.0%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
22.7%
Percent of long-stay residents whose ability to move independently worsened
22.7%
58% worse than Indiana averageIndiana average: 14.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.0%
22% worse than Indiana averageIndiana average: 24.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
6% better than Indiana averageIndiana average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.9%
Percent of long-stay high risk residents with pressure ulcers
2.9%
35% better than Indiana averageIndiana average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.2%
Percent of long-stay residents with a urinary tract infection
1.2%
5% better than Indiana averageIndiana average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
8.0%
Percent of long-stay residents who lose too much weight
8.0%
40% worse than Indiana averageIndiana average: 5.7%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
15.3%
Percent of long-stay residents who have depressive symptoms
15.3%
36% better than Indiana averageIndiana average: 24.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
12.8%
Percent of long-stay residents who received an antipsychotic medication
12.8%
In line with Indiana averageIndiana average: 12.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.0%
5% better than Indiana averageIndiana average: 93.7%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.4%
In line with Indiana averageIndiana average: 95.4%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.4%
17% better than Indiana averageIndiana average: 81.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
23% better than Indiana averageIndiana average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.5%
6% better than Indiana averageIndiana average: 79.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Heritage Center based on CMS SNF Cost Reports.
Occupancy Rate
73.0%
↑ 3.7pp vs 2022
Net Income
-$2.0M
↓ ~$2.3M vs 2022
Total Payroll
$8.4M
↓ ~$308.8K vs 2022
Profit Margin
-15.8%
↓ 18.5pp vs 2022
Loading trend charts...
Guides for Better Senior Living
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Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
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