Total health inspections
4
Mississippi average 4.4
Last Health inspection on Jun 2024
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Highland Home (Madison Community Care Center)
CMS overall rating
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Highland Home (Madison Community Care Center)
CMS overall rating
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Highland Home (Madison Community Care Center) accepts Medicare, Medicaid, and private pay.
Highland Home (Madison Community Care Center) is a 120-bed nursing home at 638 Highland Colony, Ridgeland, Madison County, Mississippi. Jennifer Micello administers. Parkway Center LLC owns the facility. Walk score 3 (car-dependent).
1.6 miles from city center.
The facility offers rehabilitation services and short-term rehab. Dining is described as “nutritious, appetizing meals carefully prepared and served in a clean and comfortable dining room.”
Families should request: staffing model and nursing hours; CMS ratings; complete inspection records; occupancy and census; quality outcome measures; financial statements; care protocols; and amenities.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 68th out of 110 homes in Mississippi for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 68th out of 110 homes in Mississippi for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 9m per day
Rank #68 / 110Nurse hours — State benchmarkedThis home is ranked 68th out of 110 homes in Mississippi for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Mississippi average, with a ranking across 110 Mississippi SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Mississippi avg
-4%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 13m per day | ▼ 5% State avg: 3h 23m per day · National avg: 3h 25m per day |
Capacity and availability
This home usually has availability
Occupancy rate
67.9%
Rank #103 / 115Occupancy rate — State benchmarkedThis home is ranked 103rd out of 115 homes in Mississippi for occupancy rate. Shows this facility's occupancy rate versus the Mississippi average, with its Statewide rank out of 115. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
54 days
120-bed community Rank #23 / 267Bed count — State benchmarkedThis home is ranked 23rd out of 267 homes in Mississippi for bed count. Shows this facility's certified or reported bed count compared to other Mississippi SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 3 / 100 Rank #280 / 319Walk Score — State benchmarkedThis home is ranked 280th out of 319 homes in Mississippi for walk score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Mississippi SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeNursing Home Facilities
CountyMadison
AccreditationsLouisiana Nursing Home Association
Highland Home (Madison Community Care Center) is administrated by Jennifer Micello.
Owner NameParkway Center LLC
Rehabilitation Services
Short-Term Rehab
Activities
Specific ProgramsShort-term Rehabilitation
Food DescriptionNutritious, appetizing meals carefully prepared and served in a clean and comfortable dining room.
Health Inspection History
Inspections
Total health citations
20
Rank #72 / 113Health citations — State benchmarkedThis home is ranked 72nd out of 113 homes in Mississippi for health citations. Shows this facility's total health deficiency citations benchmarked to the Mississippi State average, with a ranking across all 113 MS SNFs. Lower citation counts earn a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Mississippi average 16.9
Citations per inspection
5
Rank #86 / 113Citations per inspection — State benchmarkedThis home is ranked 86th out of 113 homes in Mississippi for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Mississippi mean across 113 SNFs with citation data. Lower is better.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Mississippi average 3.83
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
17 of 20 citations resulted from standard inspections; and 3 of 20 resulted from complaint investigations.
Breakdown of citation severity (last 7 years)
Critical health citations
0
100% better than Mississippi averageMississippi average: 1
Serious health citations
2
82% worse than Mississippi averageMississippi average: 1.1
Citations history (last 7 years)
Pharmacy moderate citation
Jun 20, 2024
Corrected
Quality of Care moderate citation
Jun 20, 2024
Corrected
Quality of Care moderate citation
Jun 20, 2024
Corrected
Quality of Care serious citation
Jun 20, 2024
Corrected
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Total staff
161
Employees
102
Contractors
59
Staff to resident ratio
1.44 : 1
12% fewer staff per resident than Mississippi average
Avg staff/day
61
Average shift
8 hours
0% compared with Mississippi average
Total staff hours (quarter)
44,808
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
11 total: 10 full-time employees and 1 contractor.
11
11 total: 10 full-time employees and 1 contractor.
11
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursLicensed Practical Nurse
Assists with medical care and medications.
LPN Staff
33 total: 32 full-time employees and 1 contractor.
33
33 total: 32 full-time employees and 1 contractor.
33
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursCertified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
90 total: 58 full-time employees and 32 contractors.
90
90 total: 58 full-time employees and 32 contractors.
90
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursContractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
15.3%
6,854 contractor hours this quarter
Certified Nursing Assistant: 32
Speech Language Pathologist: 6
Qualified Social Worker: 5
Physical Therapy Aide: 5
Respiratory Therapy Technician: 3
Physical Therapy Assistant: 2
Licensed Practical Nurse: 1
Registered Nurse: 1
Feeding Assistant: 1
Therapeutic Recreation Specialist: 1
Occupational Therapy Aide: 1
Clinical Nurse Specialist: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 58 | 32 | 90 | 22,553 | 92 | 100% | 8.1 |
| Licensed Practical Nurse | 32 | 1 | 33 | 13,663 | 92 | 100% | 8.4 |
| Registered Nurse | 10 | 1 | 11 | 2,564 | 92 | 100% | 7.9 |
| Qualified Social Worker | 0 | 5 | 5 | 935 | 76 | 83% | 6.8 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 871 | 74 | 80% | 6.7 |
| Physical Therapy Assistant | 0 | 2 | 2 | 798 | 68 | 74% | 6.7 |
| Physical Therapy Aide | 0 | 5 | 5 | 774 | 65 | 71% | 6.9 |
| Speech Language Pathologist | 0 | 6 | 6 | 773 | 76 | 83% | 6.3 |
| Administrator | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Feeding Assistant | 0 | 1 | 1 | 449 | 61 | 66% | 7.4 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 311 | 62 | 67% | 5 |
| Occupational Therapy Aide | 0 | 1 | 1 | 90 | 12 | 13% | 7.5 |
| Clinical Nurse Specialist | 0 | 1 | 1 | 78 | 10 | 11% | 7.8 |
90 Certified Nursing Assistant
% of Days
100%
33 Licensed Practical Nurse
% of Days
100%
11 Registered Nurse
% of Days
100%
5 Qualified Social Worker
% of Days
83%
3 Respiratory Therapy Technician
% of Days
80%
2 Physical Therapy Assistant
% of Days
74%
5 Physical Therapy Aide
% of Days
71%
6 Speech Language Pathologist
% of Days
83%
1 Administrator
% of Days
65%
1 Nurse Practitioner
% of Days
64%
1 Feeding Assistant
% of Days
66%
1 Therapeutic Recreation Specialist
% of Days
67%
1 Occupational Therapy Aide
% of Days
13%
1 Clinical Nurse Specialist
% of Days
11%
Penalties and fines
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$16K Rank #79 / 114Federal fines — State benchmarkedThis home is ranked 79th out of 114 homes in Mississippi for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Mississippi average among facilities with fines, and where it ranks among 114 skilled nursing facilities in the pool. Lower total dollars mean a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
60% lower than Mississippi averageMississippi average: $39K
Number of fines
2
In line with Mississippi averageMississippi average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Mississippi averageMississippi average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$16K
Mississippi average
$39K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Jun 20, 2024 · $10K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 20, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 20, 2024
$10K
Last updated: Jan 2026
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.6
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.6
15% better than Mississippi averageMississippi average: 12.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.0
In line with Mississippi averageMississippi average: 22.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
20.4%
Percent of long-stay residents whose need for help with daily activities has increased
20.4%
In line with Mississippi averageMississippi average: 21.2%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
16.9%
Percent of long-stay residents whose ability to move independently worsened
16.9%
31% better than Mississippi averageMississippi average: 24.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
31.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
31.7%
48% worse than Mississippi averageMississippi average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.9%
Percent of long-stay residents experiencing one or more falls with major injury
0.9%
71% better than Mississippi averageMississippi average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.1%
Percent of long-stay high risk residents with pressure ulcers
7.1%
In line with Mississippi averageMississippi average: 7.1%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.9%
Percent of long-stay residents with a urinary tract infection
2.9%
9% worse than Mississippi averageMississippi average: 2.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
7.5%
Percent of long-stay residents who lose too much weight
7.5%
21% worse than Mississippi averageMississippi average: 6.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Mississippi averageMississippi average: 1.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
8.7%
Percent of long-stay residents who received an antipsychotic medication
8.7%
59% better than Mississippi averageMississippi average: 21.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
88.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
88.0%
8% worse than Mississippi averageMississippi average: 95.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.0%
6% worse than Mississippi averageMississippi average: 97.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.8%
In line with Mississippi averageMississippi average: 87.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
45% better than Mississippi averageMississippi average: 2.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.6%
In line with Mississippi averageMississippi average: 84.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
46% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
52% of new residents, often for short stays.
Typical stay
18 days
Medicaid
2% of new residents, often for long-term daily care.
Typical stay
5 years
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
112
Medicare
18
16.1% of residents
Medicaid
82
73.2% of residents
Private pay or other
12
10.7% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Highland Home (Madison Community Care Center) based on CMS SNF Cost Reports.
Occupancy Rate
67.9%
↑ 4.1pp vs 2022
Net Income
-$72.5K
↓ ~$12.9K vs 2022
Total Payroll
$7.5M
↑ ~$982.1K vs 2022
Profit Margin
-0.7%
↓ 0.1pp vs 2022
Finances and operations
Privately-owned community
Home revenue
$10.4M
Operating loss
-$72.5K
Privately-owned community
Home revenue
$10.4M Rank #40 / 106Revenue — State benchmarkedThis home is ranked 40th out of 106 homes in Mississippi for revenue. Shows this facility's annual revenue compared to the Mississippi SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Operating loss
-$72.5K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #8 / 106Payroll — State benchmarkedThis home is ranked 8th out of 106 homes in Mississippi for payroll. Shows total annual staff payroll benchmarked to the Mississippi average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$7.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #8 / 106Payroll — State benchmarkedThis home is ranked 8th out of 106 homes in Mississippi for payroll. Shows total annual staff payroll benchmarked to the Mississippi average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$10.5M
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near Highland Home (Madison Community Care Center)
1.6 miles from city center
Estimated distance in miles from Ridgeland's city center to Highland Home (Madison Community Care Center)'s address, calculated via Google Maps.
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Financial Assistance for
Nursing Home in Mississippi
Highland Home (Madison Community Care Center) is located in Ridgeland, Mississippi.
Here are the financial assistance programs available to residents in Mississippi.
Compare Nursing Home around Mississippi
The information below is reported by the Mississippi State Department of Health, Bureau of Health Facilities Licensure.
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| Highland Home (Madison Community Care Center) |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
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Facility
120
MS AVG
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Frequently Asked Questions about Highland Home (Madison Community Care Center)
Who is the owner of Highland Home (Madison Community Care Center)?
The legal owner and operator of Highland Home (Madison Community Care Center) is Parkway Center LLC.
Is Highland Home (Madison Community Care Center) in a walkable area?
Highland Home (Madison Community Care Center) has a walk score of 3. Car-dependent. Most errands require a car, with limited nearby walkable options.
Who is the administrator of Highland Home (Madison Community Care Center)?
Jennifer Micello is the administrator of Highland Home (Madison Community Care Center).
How many beds does Highland Home (Madison Community Care Center) have?
Highland Home (Madison Community Care Center) has 120 beds.
Are there photos of Highland Home (Madison Community Care Center)?
Yes — there is 1 photo of Highland Home (Madison Community Care Center) in the photo gallery on this page.
What is the address of Highland Home (Madison Community Care Center)?
Highland Home (Madison Community Care Center) is located at 638 Highland Colony.
What is the phone number of Highland Home (Madison Community Care Center)?
(601) 853-0415 will put you in contact with the team at Highland Home (Madison Community Care Center).
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