Occupancy rate
87%
In line with Mississippi averageMostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
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Nursing Home in Biloxi
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Pleasant Hills Community Living Center
Nursing Home in Biloxi
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Pleasant Hills Community Living Center
Pleasant Hills Community Living Center is a tightly-knot short-term rehabilitation home. The modest community’s management and staff keep one thing in mind when providing their service: enhancing the lives of its residents by focusing on the healing journey. The dedicated team of professionals approaches their assistance, understanding that their residents need a sense of safety and wellness– both physically and emotionally.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
100
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
87%
Residents per day (avg)
80
Occupancy rate
87%
Residents per day (avg)
80
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
18% of new residents, usually for short-term rehab.
Typical stay
3 - 4 months
Private pay
41% of new residents, often for short stays.
Typical stay
17 days
Medicaid
41% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Privately-owned community
Home revenue
$10.2M
Profit
$359.7K
Privately-owned community
Home revenue
$10.2M
Profit
$359.7K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$9.9M
100-bed community
A larger shared setting that may offer more common spaces and organized community services.
26 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 30 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
In line with Mississippi averageOccupied beds
87 / 100
Average residents
74 per day
Facility TypeNursing Home Facility
CountyHinds
CMS Certification Number255112
Pleasant Hills Community Living Center is legally operated by CLC of Jackson, LLC, and administrated by Stephanie Andrews.
Offers Alzheimer's Care
Types of Care at Pleasant Hills Community Living Center
Skilled Nursing
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In Mississippi, the State Department of Health, Bureau of Health Facilities Licensure conducts unannounced surveys to monitor facility compliance with health, safety, and resident rights laws.
32 visits/inspections
42 visits/inspections triggered by complaints
2 routine inspections
15 other visits
6 life safety inspections
Results
12 with issues
20 without issues
Show Inspection Reports
Latest inspection
Date
December 18, 2025
Complaint Investigation84 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Mississippi average: 45 deficiencies
Health Inspection History
Inspections
Total health inspections
8
Mississippi average 4.4
Last Health inspection on Jun 2025
Total health citations
22
Mississippi average 16.9
Citations per inspection
2.75
Mississippi average 3.83
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
7 of 22 citations resulted from standard inspections; 14 of 22 resulted from complaint investigations; and 1 of 22 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
In line with Mississippi averageMississippi average: 1
Serious Health citations
1
1
9% better than Mississippi averageMississippi average: 1.1
1 critical citation
1 serious citation
20 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect serious citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jun 24, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jun 24, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jun 24, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jun 24, 2025
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Jun 24, 2025
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Jun 24, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jun 24, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jun 24, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Biloxi The information below is reported by the Mississippi State Department of Health, Bureau of Health Facilities Licensure.
Filter by care type
River Chase Village
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Gautier
60
90.5%
+10%
4.06
-12%
2
16
4.0
2
51
-
35
River Chase Village, Inc.
$7.0M
$2.6M
36.8%
255289
Pleasant Hills Community Living Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Jackson
100
85.0%
+3%
4.03
-13%
4
22
2.8
2
80
A+
30
Oglesby, Landa
$10.0M
$4.4M
43.8%
255112
Ocean Springs Health and Rehabilitation Center
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Ocean Springs
115
85.8%
+4%
1.31
-72%
4
29
5.8
3
99
-
41
Albert, Michael
$12.8M
$4.7M
36.3%
255142
Places of interest near Pleasant Hills Community Living Center
4.6 miles from city center — 0.41 miles to nearest hospital (DaVita Jackson Southwest Dialysis)
Calculate Travel Distance to Pleasant Hills Community Living Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
116
Employees
112
Contractors
4
Staff to resident ratio
1.38:1
19% worse than Mississippi averageMississippi average ratio: 1.69:1
Avg staff/day
47
Average shift
7.4 hours
8% worse than Mississippi averageMississippi average: 8 hours
Total staff hours (quarter)
31,786
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
11
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
32
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
46
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.8%
247 contractor hours this quarter
Feeding Assistant: 2
Other Physician: 1
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 46 | 0 | 46 | 14,699 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 32 | 0 | 32 | 8,287 | 91 | 100% | 7.7 |
| Registered Nurse | 11 | 0 | 11 | 2,026 | 90 | 99% | 8.2 |
| Dental Services Staff | 2 | 0 | 2 | 1,079 | 64 | 70% | 8.6 |
| RN Director of Nursing | 2 | 0 | 2 | 940 | 64 | 70% | 8.1 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 855 | 65 | 71% | 8.7 |
| Other Dietary Services Staff | 2 | 0 | 2 | 592 | 69 | 76% | 7.8 |
| Physical Therapy Aide | 2 | 0 | 2 | 537 | 67 | 74% | 6.1 |
| Dietitian | 1 | 0 | 1 | 536 | 67 | 74% | 8 |
| Nurse Practitioner | 3 | 0 | 3 | 512 | 64 | 70% | 8 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Speech Language Pathologist | 3 | 0 | 3 | 416 | 57 | 63% | 7 |
| Physical Therapy Assistant | 1 | 0 | 1 | 272 | 52 | 57% | 5.2 |
| Feeding Assistant | 0 | 2 | 2 | 233 | 39 | 43% | 4.2 |
| Qualified Social Worker | 3 | 0 | 3 | 173 | 41 | 45% | 4 |
| Respiratory Therapy Technician | 1 | 0 | 1 | 120 | 46 | 51% | 2.6 |
| Medical Director | 0 | 1 | 1 | 8 | 6 | 7% | 1.3 |
| Other Physician | 0 | 1 | 1 | 6 | 3 | 3% | 2.1 |
46 Certified Nursing Assistant
% of Days
100%
32 Licensed Practical Nurse
% of Days
100%
11 Registered Nurse
% of Days
99%
2 Dental Services Staff
% of Days
70%
2 RN Director of Nursing
% of Days
70%
2 Clinical Nurse Specialist
% of Days
71%
2 Other Dietary Services Staff
% of Days
76%
2 Physical Therapy Aide
% of Days
74%
1 Dietitian
% of Days
74%
3 Nurse Practitioner
% of Days
70%
1 Administrator
% of Days
68%
3 Speech Language Pathologist
% of Days
63%
1 Physical Therapy Assistant
% of Days
57%
2 Feeding Assistant
% of Days
43%
3 Qualified Social Worker
% of Days
45%
1 Respiratory Therapy Technician
% of Days
51%
1 Medical Director
% of Days
7%
1 Other Physician
% of Days
3%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
84 residents
Residents by payment source
Medicare
2 residents (2.4%)
Medicaid
76 residents (90.5%)
Private pay or other
6 residents (7.1%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.0
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.0
In line with Mississippi averageMississippi average: 12.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.8
20% better than Mississippi averageMississippi average: 22.3
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
22% better than Mississippi averageMississippi average: 21.2%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
14.0%
Percent of long-stay residents whose ability to move independently worsened
14.0%
43% better than Mississippi averageMississippi average: 24.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.8%
6% worse than Mississippi averageMississippi average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.1%
Percent of long-stay residents experiencing one or more falls with major injury
2.1%
34% better than Mississippi averageMississippi average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.3%
Percent of long-stay high risk residents with pressure ulcers
7.3%
In line with Mississippi averageMississippi average: 7.1%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Mississippi averageMississippi average: 2.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
20.1%
Percent of long-stay residents who lose too much weight
20.1%
223% worse than Mississippi averageMississippi average: 6.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Mississippi averageMississippi average: 1.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
19.3%
Percent of long-stay residents who received an antipsychotic medication
19.3%
9% better than Mississippi averageMississippi average: 21.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.8%
In line with Mississippi averageMississippi average: 95.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.0%
In line with Mississippi averageMississippi average: 97.0%
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.0%
13% better than Mississippi averageMississippi average: 87.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Mississippi averageMississippi average: 2.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
44.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
44.8%
47% worse than Mississippi averageMississippi average: 84.6%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
28.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
28.6%
In line with Mississippi averageMississippi average: 27.9%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
9.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.5%
38% better than Mississippi averageMississippi average: 15.3%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Mississippi averageMississippi average: 0.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$69K
75% higher than Mississippi averageMississippi average: $39K
Number of fines
4
100% more fines than Mississippi averageMississippi average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Mississippi averageMississippi average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$69K
Mississippi average
$39K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 14, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 14, 2024
$12K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 29, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 29, 2023
$41K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Apr 6, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Apr 6, 2023
$6K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Apr 6, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Apr 6, 2023
$10K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Pleasant Hills Community Living Center based on CMS SNF Cost Reports.
Occupancy Rate
85.0%
↑ 8.4pp vs 2023
Net Income
$359.7K
↓ ~$703.1K vs 2023
Total Payroll
$5.2M
↑ ~$960.0K vs 2023
Profit Margin
3.6%
↓ 9.8pp vs 2023
Loading trend charts...
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