Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
115
86 employees · 29 contractors · 38 on an average day Sterling Care Hillhaven Assisted Living and Memory Care
Nursing Home, Assisted Living, Hospice Care, Memory Care & Skilled Nursing · Adelphi, MD
ALM Inspection Grade
A+
ALM's inspection grade is 97 / 100, an A+ — 14 points above the Maryland average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 97 / 100, an A+ — 14 points above the Maryland average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Sterling Care Hillhaven Assisted Living and Memory Care
Nursing Home, Assisted Living, Hospice Care, Memory Care & Skilled Nursing · Adelphi, MD
ALM Inspection Grade
A+
ALM's inspection grade is 97 / 100, an A+ — 14 points above the Maryland average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 97 / 100, an A+ — 14 points above the Maryland average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Sterling Care Hillhaven Assisted Living and Memory Care accepts Medicare, Medicaid, and private pay.
Overview of Sterling Care Hillhaven Assisted Living and Memory Care
Sterling Care Hillhaven Assisted Living and Memory Care provides nursing home, assisted living, hospice care, memory care, and skilled nursing in Adelphi, Maryland, in the Knollwood neighborhood. Assisted living includes help with dressing, bathing, medication, and other daily tasks while the resident keeps a private living space; memory care provides a secured setting with supervision for someone at risk of wandering. Skilled nursing means licensed nursing care is available on site around the clock, while hospice care focuses on comfort for a resident nearing the end of life.
Several care types are available here. Sterling Care Hillhaven Assisted Living and Memory Care may be a good fit for a resident whose needs may grow over time and who may be able to remain in the community as care needs change.
The community has 66 beds and is 87% occupied, so some beds are not currently in use. Housing includes studios and one bedroom layouts: a studio is one private space, while a one bedroom layout separates the sleeping area from the main living space.
Payment options are Medicare, Medicaid, and private pay. Medicare covers short term skilled care after a hospital stay rather than long term residence, Medicaid can help when a resident’s savings may not cover a long stay, and private pay means paying directly. Total nurse staffing is 3 hours and 9 minutes per resident each day, representing the daily nurse staffing time assigned to each resident.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q2 2026 (April 1 – June 30, 2026).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Sep 2026).
Total nursing care per resident / day
This nursing home is ranked 86th out of 115 nursing homes we track in Maryland for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 9m
This nursing home is ranked 86th out of 115 nursing homes we track in Maryland for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 9m6 of 6 metrics below Maryland average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 7 are the facility's own employees; no agency contractors work in this role.
7 staff · 7-hour shifts
34m
↓ 33% · MD 50mThis facility: 34m per resident per day, 33% below the Maryland average of 50m (among Maryland facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 7 are the facility's own employees; no agency contractors work in this role.
7 staff · 7-hour shiftsUS average: 41m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 41m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 26 total: 16 of the facility's own employees and 10 agency contractors.
26 staff · 8-hour shifts
46m
↓ 15% · MD 54mThis facility: 46m per resident per day, 15% below the Maryland average of 54m (among Maryland facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 26 total: 16 of the facility's own employees and 10 agency contractors.
26 staff · 8-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 42 are the facility's own employees; no agency contractors work in this role.
42 staff · 7.2-hour shifts
1h 50m
↓ 15% · MD 2h 10mThis facility: 1h 50m per resident per day, 15% below the Maryland average of 2h 10m (among Maryland facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 42 are the facility's own employees; no agency contractors work in this role.
42 staff · 7.2-hour shiftsUS average: 2h 21m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 21m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
5m
↓ 5% · MD 5mThis facility: 5m per resident per day, 5% below the Maryland average of 5m (among Maryland facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
2h 48m
↓ 19% · MD 3h 29mThis facility: 2h 48m per resident per day, 19% below the Maryland average of 3h 29m (among Maryland facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 26m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
24m
↓ 35% · MD 37mThis facility: 24m per resident per day, 35% below the Maryland average of 37m (among Maryland facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 29m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 29m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
115
86 employees · 29 contractors · 38 on an average day
115 total staff / 54 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Sep 2026); staff: CMS Payroll-Based Journal (Q2 2026).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
2.13 : 1
↑ 26% · MD 1.69This facility: 2.13 staff per resident, 26% above the Maryland average of 1.69 (among Maryland facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
115 staff ÷ 54 residents
See full Maryland ranking →
Average hours one staff member works on a day they are on shift, across every role.
7.4 h
↓ 8% · MD 8 hThis facility: 7.4 h, 8% below the Maryland average of 8 h (among Maryland facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
25,698 staff hours this quarter
See full Maryland ranking →89.8% of staff hours were worked by the facility's own employees
Maryland average: 87.8% · Contractors this quarter: Licensed Practical Nurse (10), Speech Language Pathologist (6), Physical Therapy Assistant (4), Respiratory Therapy Technician (4), Physical Therapy Aide (4), Qualified Social Worker (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
66
Rank #101 / 140Bed count — State benchmarked This nursing home is ranked 101st out of 140 nursing homes we track in Maryland for bed count. Shows this facility's certified or reported bed count compared to other Maryland facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
66
Rank #101 / 140Bed count — State benchmarked This nursing home is ranked 101st out of 140 nursing homes we track in Maryland for bed count. Shows this facility's certified or reported bed count compared to other Maryland facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Smaller home · May offer a more intimate, personalized care environment.
Walk Score
Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
Rank #121 / 160Walk Score — State benchmarked This nursing home is ranked 121st out of 160 nursing homes we track in Maryland for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Maryland facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
Rank #121 / 160Walk Score — State benchmarked This nursing home is ranked 121st out of 160 nursing homes we track in Maryland for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Maryland facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
25
/ 100
Occupancy rate
Occupancy between 85% and 95% suggests balanced demand.
Rank #51 / 92Occupancy rate — State benchmarked This nursing home is ranked 51st out of 92 nursing homes we track in Maryland for occupancy. Shows this facility's occupancy rate versus the Maryland average, with its Statewide rank out of 92. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy between 85% and 95% suggests balanced demand.
Rank #51 / 92Occupancy rate — State benchmarked This nursing home is ranked 51st out of 92 nursing homes we track in Maryland for occupancy. Shows this facility's occupancy rate versus the Maryland average, with its Statewide rank out of 92. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
87.4%
This home usually has limited availability
Based on residents per day and 66 beds.
Similar to the Maryland average: 84.4%
Residents per day (avg)
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
58
Source: CMS Provider Information, average daily residents (data as of Oct 2026)
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
65
days
About This Community
Resident Council
Pets not allowed
Building TypeTwo-story
Room Types
Studio
1 Bed
CMS Health Inspection History
ALM Inspection Grade
97 / 100
Calculated from CMS inspection data for this community's nursing-home beds
How it compares
14 points above the Maryland average for CMS-certified facilities (83/100)
Category breakdown
Citations
Strong
37 severity-weighted points (18 citations) · 3× lower than the typical CMS-certified MD facility (median: 107)
Enforcement
Strong
No fines on record · 0 enforcement actions
Persistence
Strong
37 days to fix issues · faster than the typical CMS-certified MD facility (median: 47)
Total health inspections
3
↓ 35% · MD 4.6This facility: 3, 35% below the Maryland average of 4.6 (among Maryland facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
18
Rank #7 / 119Health citations — State benchmarked This nursing home is ranked 7th out of 119 nursing homes we track in Maryland for health citations. Shows this facility's total health deficiency citations benchmarked to the Maryland State average, with a ranking across all 119 MD facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 66% · MD 52.3This facility: 18, 66% below the Maryland average of 52.3 (among Maryland facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
6
Rank #12 / 119Citations per inspection — State benchmarked This nursing home is ranked 12th out of 119 nursing homes we track in Maryland for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Maryland mean across 119 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 48% · MD 11.48This facility: 6, 48% below the Maryland average of 11.48 (among Maryland facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
18 of 18 citations corrected
Critical
J–L
0
↓ 100% · MD 0.4This facility: 0, 100% below the Maryland average of 0.4 (among Maryland facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
0
↓ 100% · MD 0.5This facility: 0, 100% below the Maryland average of 0.5 (among Maryland facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
17
↓ 66% · MD 50.2This facility: 17, 66% below the Maryland average of 50.2 (among Maryland facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
1
↓ 9% · MD 1.1This facility: 1, 9% below the Maryland average of 1.1 (among Maryland facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: Jun 09, 2025 · 8 citations, all corrected
Most cited category: Quality of Life & Care, 5 of 18 citations · 8 categories in total
Citations history
Most recent first
Jun 09, 2025
8 citations
Nursing Services moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
May 25, 2022
8 citations
Resident Rights moderate citation
Corrected
Corrected
Abuse/Neglect moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Nov 13, 2018
2 citations
Care Planning moderate citation
Corrected
Corrected
Resident Rights minor citation
Corrected
Corrected
Top deficiency categories
Share of 18 citations
Quality of Life & Care
5 deficiencies (28%)
Resident Assessment & Care Planning
4 deficiencies (22%)
Resident Rights
3 deficiencies (17%)
Infection Control
2 deficiencies (11%)
Nutrition & Dietary
1 deficiency (6%)
Abuse, Neglect & Exploitation
1 deficiency (6%)
Nursing & Physician Services
1 deficiency (6%)
Pharmacy Services
1 deficiency (6%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 18 citations resulted from standard inspections.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Show Inspection Reports
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Oct 2026
No penalties in the past 3 years
No civil money penalties or payment denials on record since Oct 2023.
Total fines
$0
MD avg $53KMaryland average: $53,442. Average among the 91 Maryland facilities with a penalty on record.US avg $66KUS average: $66,281, among the 6,725 US facilities with a penalty on record.
Number of fines
0
MD avg 1.58Maryland average: 1.58. Average among the 91 Maryland facilities with a penalty on record.US avg 1.88US average: 1.88, among the 6,725 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
MD avg 0.11Maryland average: 0.11. Average among the 91 Maryland facilities with a penalty on record.US avg 0.35US average: 0.35, among the 6,725 US facilities with a penalty on record.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the Maryland average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 35% · MD 3.7This facility: 5.0, 35% above the MD average of 3.7 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
4
/ 5
Above average
↑ 10% · MD 3.7This facility: 4.0, 10% above the MD average of 3.7 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
5.4
Score · lower is better
↓ 49% · MD 10.5This facility: 5.4, 49% below the MD average of 10.5 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
18.5
Score · lower is better
↓ 13% · MD 21.2This facility: 18.5, 13% below the MD average of 21.2 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.12 long-stay measures: 8 better, 3 worse, 1 near MD average
8 short-stay measures: 2 better, 2 worse, 1 near MD average, 3 compared with US only
Long-stay residents
People who live at the home · 12 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
9.1%
↓ 54% · MD 19.6This facility: 9.1, 54% below the MD average of 19.6 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
9.1%
↓ 54% · MD 19.6This facility: 9.1, 54% below the MD average of 19.6 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.0%
↑ 16% · MD 24.2This facility: 28.0, 16% above the MD average of 24.2 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.0%
↑ 16% · MD 24.2This facility: 28.0, 16% above the MD average of 24.2 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
0.8%
↓ 44% · MD 1.4This facility: 0.8, 44% below the MD average of 1.4 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
0.8%
↓ 44% · MD 1.4This facility: 0.8, 44% below the MD average of 1.4 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
↓ 100% · MD 2.5This facility: 0.0, 100% below the MD average of 2.5 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
↓ 100% · MD 2.5This facility: 0.0, 100% below the MD average of 2.5 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
4.6%
↓ 19% · MD 5.7This facility: 4.6, 19% below the MD average of 5.7 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
4.6%
↓ 19% · MD 5.7This facility: 4.6, 19% below the MD average of 5.7 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
7.7%
↑ 42% · MD 5.4This facility: 7.7, 42% above the MD average of 5.4 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
7.7%
↑ 42% · MD 5.4This facility: 7.7, 42% above the MD average of 5.4 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
50.5%
↑ 112% · MD 23.8This facility: 50.5, 112% above the MD average of 23.8 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
50.5%
↑ 112% · MD 23.8This facility: 50.5, 112% above the MD average of 23.8 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
12.4%
↓ 13% · MD 14.1This facility: 12.4, 13% below the MD average of 14.1 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
12.4%
↓ 13% · MD 14.1This facility: 12.4, 13% below the MD average of 14.1 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
↑ 7% · MD 93.1This facility: 99.2, 7% above the MD average of 93.1 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
↑ 7% · MD 93.1This facility: 99.2, 7% above the MD average of 93.1 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.3%
↓ 2% · MD 96.1This facility: 94.3, 2% below the MD average of 96.1 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.3%
↓ 2% · MD 96.1This facility: 94.3, 2% below the MD average of 96.1 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
0.76
↓ 42% · MD 1.32This facility: 0.76, 42% below the MD average of 1.32 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of hospitalizations per 1,000 long-stay resident days.
0.76
↓ 42% · MD 1.32This facility: 0.76, 42% below the MD average of 1.32 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.77
↓ 36% · MD 1.21This facility: 0.77, 36% below the MD average of 1.21 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.77
↓ 36% · MD 1.21This facility: 0.77, 36% below the MD average of 1.21 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 8 measures
Daily care & independence
Able to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
53.9%
≈ 0% · US 53.7This facility: 53.9, level with the US average of 53.7 (among US facilities reporting a recent figure).
Percentage of residents at or above expected ability to care for themselves at discharge.
53.9%
≈ 0% · US 53.7This facility: 53.9, level with the US average of 53.7 (among US facilities reporting a recent figure).
Returned home or to the community
Rate of successful return to home or community from a skilled nursing facility.
63.3%
↑ 25% · US 50.6This facility: 63.3, 25% above the US average of 50.6 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
63.3%
↑ 25% · US 50.6This facility: 63.3, 25% above the US average of 50.6 (among US facilities reporting a recent figure).Safety & clinical stability
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.6%
↓ 19% · US 0.8This facility: 0.6, 19% below the US average of 0.8 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
0.6%
↓ 19% · US 0.8This facility: 0.6, 19% below the US average of 0.8 (among US facilities reporting a recent figure).Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
0.2%
↓ 80% · MD 1.1This facility: 0.2, 80% below the MD average of 1.1 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents who newly received an antipsychotic medication
0.2%
↓ 80% · MD 1.1This facility: 0.2, 80% below the MD average of 1.1 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
76.8%
↓ 4% · MD 79.7This facility: 76.8, 4% below the MD average of 79.7 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
76.8%
↓ 4% · MD 79.7This facility: 76.8, 4% below the MD average of 79.7 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
69.0%
↓ 15% · MD 81.3This facility: 69.0, 15% below the MD average of 81.3 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
69.0%
↓ 15% · MD 81.3This facility: 69.0, 15% below the MD average of 81.3 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Re-hospitalized after admission
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.4%
↑ 20% · MD 21.2This facility: 25.4, 20% above the MD average of 21.2 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.4%
↑ 20% · MD 21.2This facility: 25.4, 20% above the MD average of 21.2 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits
Percentage of short-stay residents who had an outpatient emergency department visit.
8.5%
↓ 14% · MD 9.9This facility: 8.5, 14% below the MD average of 9.9 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
8.5%
↓ 14% · MD 9.9This facility: 8.5, 14% below the MD average of 9.9 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
Sterling Care Hillhaven Assisted Living and Memory Care’s finances from its CMS cost report for the fiscal year ending December 2024, compared with 115 Maryland nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
FY Dec 2024
Is it financially stable?
Profitable on care
9.4% operating margin
+21.1 pts vs prior year
Positive margin in 1 of the last 8 reported years. Net income $1.2M after other income.
Does it invest in staff?
Payroll in line with Maryland homes
48.5% payroll share of revenue
MD average 47.1%Rank #30 / 115Payroll % of net patient revenue — State benchmarked This nursing home is ranked 30th out of 115 nursing homes we track in Maryland for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Maryland average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll fell $2.2M while revenue fell $2.0M. Check hours per resident in the staffing section to confirm it reaches the floor.
FY 2024 scorecard
Each row shows the FY 2024 figure, the change since the prior report, the trend, and how it compares with Maryland homes.
Revenue & profit
Profitable on care
| Metric | FY 2024 | vs prior year | Trend 2015 → 2024Trend | MD median | Compared with MD homesRank in MD | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $11.3M | −$2.0M | Trend 20152024 | MD median $17.8M | Rank in MD Rank #98 / 115Net patient revenue — State benchmarked This nursing home is ranked 98th out of 115 nursing homes we track in Maryland for net patient revenue. Shows this facility's net patient revenue compared to the Maryland average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 15% of homes | Below MD median Higher net patient revenue than 15% of MD homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $10.2M | −$4.6M | Trend 20152024 | MD median $17.3M | Rank in MD Rank #105 / 115Operating expenses — State benchmarked This nursing home is ranked 105th out of 115 nursing homes we track in Maryland for operating expenses. Shows everything it cost to run the home — staff, supplies, rent, admin — compared with other Maryland homes reporting a recent fiscal year. Expenses in dollars mostly follow how big a home is, so this compares size, not efficiency; read it next to operating margin. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 9% of homes | Within revenue Operating expenses are lower than net patient revenue, so resident care covers its costs. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | $1.1M | +$2.6M | Trend 20152024 | MD median $0.7M | Rank in MD Rank #50 / 115Net patient income — State benchmarked This nursing home is ranked 50th out of 115 nursing homes we track in Maryland for net patient income. Shows net patient revenue minus operating expenses, compared with other Maryland homes reporting a recent fiscal year. Homes that lost money on care are in the pool too, so a rank in the bottom half usually means a loss. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 57% of homes | Profit, growing Resident care made money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | 9.4% | +21.1 pts | Trend 20152024 | MD median 4.1% | Rank in MD Rank #41 / 115Operating margin — State benchmarked This nursing home is ranked 41st out of 115 nursing homes we track in Maryland for operating margin. Shows net patient income as a share of net patient revenue, compared with other Maryland homes reporting a recent fiscal year. Unlike the dollar figures it does not follow size, so it is the fairest comparison of financial health between a small home and a large one. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 65% of homes | Healthy margin More than 5% of revenue is left after operating expenses. |
| Other income Money not from resident care: investments, grants, services. | $0.1M | — | Trend — | MD median $0.1M | Rank in MD Rank #50 / 110Other income — State benchmarked This nursing home is ranked 50th out of 110 nursing homes we track in Maryland for other income. Shows income from outside resident care — investments, grants, rentals, services — compared with other Maryland homes reporting a recent fiscal year. It is not part of net patient revenue; a high rank here can offset a loss on care. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 55% of homes | Adds to profit Income from outside resident care, on top of the profit from care. |
| Net income The bottom line after other income. | $1.2M | +$0.8M | Trend — | MD median $1.4M | Rank in MD Rank #62 / 115Net income — State benchmarked This nursing home is ranked 62nd out of 115 nursing homes we track in Maryland for net income. Shows the bottom line after other income, compared with other Maryland homes reporting a recent fiscal year. Homes with a net loss are in the pool too, so a rank in the bottom half usually means a loss. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 46% of homes | Profit The bottom line is above zero after other income. |
Staffing spend
Staff spending in line with Maryland homes
| Metric | FY 2024 | vs prior year | Trend 2015 → 2024Trend | MD median | Compared with MD homesRank in MD | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $5.5M | −$2.2M | Trend 20152024 | MD median $6.4M | Rank in MD Rank #65 / 115Payroll costs — State benchmarked This nursing home is ranked 65th out of 115 nursing homes we track in Maryland for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Maryland average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 44% of homes | Below MD median Higher payroll than 44% of MD homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 48.5% | −9.3 pts | Trend 20152024 | MD median 40.7% | Rank in MD Rank #30 / 115Payroll % of net patient revenue — State benchmarked This nursing home is ranked 30th out of 115 nursing homes we track in Maryland for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Maryland average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 75% of homes | Near MD average The MD average is 47.1% of revenue. Within 3 points of it reads as near the average. |
Charts, 2015–2024 2 charts · MD benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income No report
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the Maryland payroll average.
% of net patient revenue
Payroll share Operating margin MD payroll average No report
Year-by-year data, 2015–2024 every reported year · latest first, scroll sideways
| Metric | 2015 | 2016 | 2017 | 2018no report | 2019 | 2020 | 2021 | 2022 | 2023no report | 2024 |
|---|---|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $7.5M | $7.3M | $7.9M | $13.8M | $11.5M | $12.7M | $13.3M | $11.3M | ||
| Operating expenses | $11.3M | $11.7M | $11.8M | $13.8M | $13.2M | $14.2M | $14.9M | $10.2M | ||
| Net patient income | −$3.9M | −$4.3M | −$4.0M | −$0.0M | −$1.6M | −$1.5M | −$1.6M | $1.1M | ||
| Operating margin | −51.7% | −59.3% | −50.4% | −0.3% | −14.3% | −12.0% | −11.7% | 9.4% | ||
| Net income | $0.0M | −$0.0M | $0.4M | $0.1M | −$0.8M | −$1.1M | $0.4M | $1.2M | ||
| Payroll costs | $7.3M | $7.7M | $7.8M | $7.4M | $6.8M | $8.2M | $7.7M | $5.5M | ||
| Payroll share of revenue | 97.4% | 105.8% | 98.9% | 53.5% | 59.4% | 64.4% | 57.8% | 48.5% | ||
| Beds | 66 | 66 | 66 | 128 | 128 | 128 | 128 | 66 | ||
| Gross revenue | $9.5M | $9.1M | $9.7M | $16.4M | $12.8M | $13.6M | $13.9M | $15.6M | ||
| Salaries | $6.4M | $6.9M | $6.9M | $6.7M | $5.9M | $7.0M | $7.3M | $4.9M | ||
| Wage-related costs | $0.9M | $0.8M | $0.9M | $0.7M | $0.9M | $1.2M | $0.4M | $0.6M | ||
| Contract labor | $0.1M | $0.1M | $0.1M | — | $0.5M | — | — | — | ||
| Other operating costs | $4.1M | $3.9M | $4.1M | $6.4M | $6.3M | $6.0M | $7.2M | $4.8M | ||
| Net patient revenue per day | $331 | $326 | $351 | $319 | $329 | $358 | $333 | $521 | ||
| Cost per day | $503 | $520 | $528 | $320 | $376 | $401 | $372 | $472 | ||
| Average length of stay | 123.2 days | 140.1 days | 115.0 days | 87.7 days | 61.4 days | 62.7 days | 56.9 days | 64.9 days |
Showing 2024–2022 · scroll sideways for 7 earlier years
Earlier and partial years are in the download. Download CSV
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2024
Snapshot: CMS Long-Term Care Facility Characteristics (quarterly), Sep 2026
Arriving
399 admissions · FY2024
Residents admitted during the year.
Medicare
302 · 76%
Medicaid
9 · 2%
Private pay & other
88 · 22%
Resident snapshot
54 residents · Sep 2026
Residents counted on the date of the latest CMS report, which updates quarterly.
Medicare
27 · 50%
Medicaid
23 · 43%
Private pay & other
4 · 7%
Leaving
334 discharges · FY2024
Residents discharged during the year.
Medicare
280 · 84%
Medicaid
12 · 4%
Private pay & other
42 · 13%
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Living Spaces & Floor Plans for Sterling Care Hillhaven Assisted Living and Memory Care
Places of interest near Sterling Care Hillhaven Assisted Living and Memory Care
2.9 miles from city center
Estimated distance in miles from Adelphi's city center to Sterling Care Hillhaven Assisted Living and Memory Care's address, calculated via Google Maps.
— 5.13 miles to nearest hospital (UM Laurel Medical Center)
Calculate Travel Distance to Sterling Care Hillhaven Assisted Living and Memory Care
Add your location
Compare Memory Care around Beltsville
Info below is compiled from CMS reports & the MD Dept. of Health (OHCQ), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Maryland average is: 47.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Sterling Care Hillhaven Assisted Living and Memory Care | MC AL HOS NH SNF | Adelphi (Knollwood) | 66
Facility
66
MD AVG
108
Rank
#101 / 140 | A+ |
87.4%
Facility
87.4%
MD AVG
84.4%
Rank
#51 / 92 | +4% | 3.15
Facility
3.15
MD AVG
3.86
Rank
#86 / 115 | -57% | -18% | $0
Facility
$0
MD AVG
$54.6k
Rank
#1 / 119 | 18
Facility
18
MD AVG
52.3
Rank
#7 / 119 | 6.0
Facility
6.0
MD AVG
11.5
Rank
#12 / 119 | - | 58 | - |
25
Facility
25
MD AVG
45
Rank
#121 / 160 | Hillhaven Operator Holdco, LLC | $11.3MFiscal year ending 12/2024
Facility
$11.3MFiscal year ending 12/2024
MD AVG
$19.6M
Rank
#98 / 115 | $5.5MFiscal year ending 12/2024
Facility
$5.5MFiscal year ending 12/2024
MD AVG
$8.2M
Rank
#65 / 115 | 48.5%Fiscal year ending 12/2024
Facility
48.5%Fiscal year ending 12/2024
MD AVG
47.1%
Rank
#30 / 115 | 215212 | ||||
| Autumn Lake Healthcare at Cherry Lane | MC NH PC RC SNF | Laurel (Mistletoe Springs) | 155
Facility
155
MD AVG
108
Rank
#31 / 140 | B+ |
97.0%
Facility
97.0%
MD AVG
84.4%
Rank
#5 / 92 | +15% | 2.97
Facility
2.97
MD AVG
3.86
Rank
#106 / 115 | +11% | -23% | $0
Facility
$0
MD AVG
$54.6k
Rank
#1 / 119 | 40
Facility
40
MD AVG
52.3
Rank
#50 / 119 | 10.0
Facility
10.0
MD AVG
11.5
Rank
#53 / 119 | - | 150 | - |
36
Facility
36
MD AVG
45
Rank
#106 / 160 | A&R Stern Family Cl Holdings, LLC | $24.7MFiscal year ending 12/2024
Facility
$24.7MFiscal year ending 12/2024
MD AVG
$19.6M
Rank
#23 / 115 | $3.3MFiscal year ending 12/2024
Facility
$3.3MFiscal year ending 12/2024
MD AVG
$8.2M
Rank
#78 / 115 | 13.3%Fiscal year ending 12/2024
Facility
13.3%Fiscal year ending 12/2024
MD AVG
47.1%
Rank
#85 / 115 | 215177 | ||||
| Althea Woodland Nursing Home | MC HOS NH RC SNF | Silver Spring (Montgomery Knolls) | 50
Facility
50
MD AVG
108
Rank
#107 / 140 | A- |
96.2%
Facility
96.2%
MD AVG
84.4%
Rank
#8 / 92 | +14% | - | +23% | - | $0
Facility
$0
MD AVG
$54.6k
Rank
#1 / 119 | 26
Facility
26
MD AVG
52.3
Rank
#18 / 119 | 6.5
Facility
6.5
MD AVG
11.5
Rank
#19 / 119 | - | 48 | - |
12
Facility
12
MD AVG
45
Rank
#144 / 160 | Toni Meyer | $6.2MFiscal year ending 12/2024
Facility
$6.2MFiscal year ending 12/2024
MD AVG
$19.6M
Rank
#111 / 115 | $2.8MFiscal year ending 12/2024
Facility
$2.8MFiscal year ending 12/2024
MD AVG
$8.2M
Rank
#82 / 115 | 44.9%Fiscal year ending 12/2024
Facility
44.9%Fiscal year ending 12/2024
MD AVG
47.1%
Rank
#44 / 115 | 215228 | ||||
| Autumn Lake Healthcare at Arcola | MC HOS NH SNF | Silver Spring | 151
Facility
151
MD AVG
108
Rank
#33 / 140 | B- |
93.3%
Facility
93.3%
MD AVG
84.4%
Rank
#18 / 92 | +11% | 3.58
Facility
3.58
MD AVG
3.86
Rank
#50 / 115 | -35% | -7% | $0
Facility
$0
MD AVG
$54.6k
Rank
#1 / 119 | 57
Facility
57
MD AVG
52.3
Rank
#75 / 119 | 19.0
Facility
19.0
MD AVG
11.5
Rank
#110 / 119 | 2 | 141 | - |
44
Facility
44
MD AVG
45
Rank
#82 / 160 | 901 Arcola Avenue Opco LLC | $20.4MFiscal year ending 12/2024
Facility
$20.4MFiscal year ending 12/2024
MD AVG
$19.6M
Rank
#43 / 115 | $1.4MFiscal year ending 12/2024
Facility
$1.4MFiscal year ending 12/2024
MD AVG
$8.2M
Rank
#104 / 115 | 6.8%Fiscal year ending 12/2024
Facility
6.8%Fiscal year ending 12/2024
MD AVG
47.1%
Rank
#109 / 115 | 215014 | ||||
| Tuckerman Rehabilitation & Healthcare Center | MC NH PC RC SNF | Rockville | 41
Facility
41
MD AVG
108
Rank
#116 / 140 | ? |
76.3%
Facility
76.3%
MD AVG
84.4%
Rank
#74 / 92 | -10% | 3.80
Facility
3.80
MD AVG
3.86
Rank
#44 / 115 | +42% | -2% | $0
Facility
$0
MD AVG
$54.6k
Rank
#1 / 119 | 23
Facility
23
MD AVG
52.3
Rank
#16 / 119 | 4.6
Facility
4.6
MD AVG
11.5
Rank
#6 / 119 | - | 31 | - |
39
Facility
39
MD AVG
45
Rank
#98 / 160 | Calanthia Green | $8.0MFiscal year ending 12/2024
Facility
$8.0MFiscal year ending 12/2024
MD AVG
$19.6M
Rank
#109 / 115 | $3.1MFiscal year ending 12/2024
Facility
$3.1MFiscal year ending 12/2024
MD AVG
$8.2M
Rank
#80 / 115 | 38.8%Fiscal year ending 12/2024
Facility
38.8%Fiscal year ending 12/2024
MD AVG
47.1%
Rank
#64 / 115 | 215320 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other MD nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial assistance
Get financial aid guidance Programs that may help with care and living costs in Maryland
Sterling Care Hillhaven Assisted Living and Memory Care is in Adelphi, Maryland. These programs may support different care settings or living expenses. A listing does not confirm this community participates; our concierge team can help confirm.
Supporting Older Adults with Resources (SOAR)
Maryland SOAR
- Income limit
- Income below 60% of Maryland median income.
Eligibility
- General
- Maryland residents age 62 or older who need daily-living assistance and meet SOAR financial criteria; designed for people not qualifying for Medicaid or waiting for Medicaid-funded supports.
- MD specifics
- Senior Care, Senior Assisted Living Subsidy and Congregate Housing were consolidated into SOAR on July 1, 2026.
What it provides
- Case management; approved home/community supports and partial assistance with monthly assisted-living fees; funding and individual authorization apply.
Maryland Nursing Home Medicaid
Maryland Medical Assistance (Medicaid) Nursing Home Program
Eligibility
- General
- People who meet Maryland Medicaid nursing-facility medical and financial criteria; not limited solely to adults age 65 or older.
What it provides
- Authorized Medicaid nursing-facility care; resident contribution and covered services are subject to current rules.
Veterans Aid and Attendance (A&A) Benefit
VA Pension Aid and Attendance and Housebound Benefits (Federal)
- Who it is for
- Veterans or survivors with VA pension eligibility and an Aid and Attendance or Housebound medical need
- Income limit
- No single monthly income cutoff. VA compares countable annual income, after permitted deductions, with the applicable Maximum Annual Pension Rate for the household and benefit category.
- Asset limit
- Net-worth limit is $163,699 from December 1, 2025 through November 30, 2026. Net worth includes countable assets plus annual income; exclusions and transfer rules apply.
Eligibility
- General
- Veterans or eligible survivors who qualify for VA Pension or Survivors Pension and meet the additional Aid and Attendance or Housebound criteria. Service, discharge, family status and pension eligibility rules also apply.
- MD specifics
- A federal VA pension benefit; Aid and Attendance and Housebound enhancements cannot be received together.
What it provides
- A higher pension ceiling for eligible Aid and Attendance or Housebound recipients. Actual pension equals the applicable annual maximum minus countable income; the two enhancements cannot be paid together.
Increased Community Services (ICS)
Maryland Increased Community Services (ICS)
- Income limit
- Monthly income exceeds 300% of SSI; the excess is paid toward care under program rules.
- Asset limit
- Applicant countable assets no more than $2,500.
Eligibility
- General
- Adults 18 or older who need nursing-facility-level care, have lived in a nursing facility at least six months with Medicaid eligibility for at least 30 consecutive days, and are not eligible for an HCBS waiver or PACE. Community living must be safe and cost no more than institutional care.
- MD specifics
- Referral must come from Medicaid’s Eligibility Determination Division; there is no direct application.
What it provides
- Approved services may include assisted living; personal assistance; medical day care; respite; adaptations and supports planning.
Community Options Waiver
Maryland Medicaid Community Options Waiver
- Income limit
- Income up to 300% of the SSI benefit rate, subject to the applicable Medicaid category.
- Asset limit
- Countable assets up to $2,000 or $2,500, depending on eligibility category.
Eligibility
- General
- Age 18 or older, nursing-facility level of care, safely living at home/community, meeting Medicaid requirements and cost-effectiveness rules; cannot simultaneously join another waiver or PACE.
- MD specifics
- Community applicants join a registry and await invitation. A person whose nursing-facility services have been Medicaid-paid for at least 30 days may apply without that wait.
What it provides
- Medicaid benefits including Community First Choice plus authorized waiver services such as assisted living; behavioral consultation; case management; family training and medical day care.
Community Personal Assistance Services (CPAS)
Maryland Medicaid Community Personal Assistance Services
Eligibility
- General
- People of any age with full Medicaid, living in a community setting and needing help with at least one activity of daily living.
- MD specifics
- State-plan benefit with no age limit.
What it provides
- Personal assistance; nurse monitoring and supports planning; plus other covered Medicaid benefits.
Community First Choice (CFC)
Maryland Community First Choice (CFC)
Eligibility
- General
- People of any age with full Maryland Medicaid who need an institutional level of care and live in a community setting.
What it provides
- Authorized personal assistance; supports planning; nurse monitoring; accessibility adaptations; assistive technology; meals; emergency response systems and transition services.
Medical Day Care Services Waiver
Maryland Medical Day Care Services Waiver
Eligibility
- General
- People age 16 or older with full Medicaid, nursing-facility-level care needs and a medical order for day care. They may not be enrolled in another waiver and community services must cost no more than institutional care.
What it provides
- Authorized medical day care including nursing; medication monitoring; meals; activities; therapies; social work and transportation.
Senior Prescription Drug Assistance Program (SPDAP)
Maryland Senior Prescription Drug Assistance Program
- Income limit
- Income at or below 300% of the federal poverty level.
Eligibility
- General
- Maryland resident for at least six months, Medicare recipient and enrolled in a prescription-drug plan, meeting SPDAP income requirements.
- MD specifics
- Not restricted to age 65 and older.
What it provides
- Assistance with eligible Medicare prescription-plan premiums.
Medicare Savings Programs (MSP)
Maryland Medicare Savings Programs
- Who it is for
- Medicare beneficiaries with limited income who need help with premiums or cost sharing
Eligibility
- General
- Medicare beneficiaries meeting the applicable state Medicare Savings Program eligibility rules.
- MD specifics
- Applications are administered by the state Medicaid program.
What it provides
- Assistance with Medicare premiums and; for qualified QMB beneficiaries; Medicare-covered deductibles and coinsurance. The qualifying category determines which costs are paid.
Know before you visit
Frequently Asked Questions about Sterling Care Hillhaven Assisted Living and Memory Care
Quick answers from public records and the community's own listing.01 What neighborhood is Sterling Care Hillhaven Assisted Living and Memory Care in?
Sterling Care Hillhaven Assisted Living and Memory Care is in the Knollwood neighborhood of Adelphi.
02 Is Sterling Care Hillhaven Assisted Living and Memory Care in a walkable area?
Sterling Care Hillhaven Assisted Living and Memory Care has a walk score of 25. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
03 What is the occupancy rate at Sterling Care Hillhaven Assisted Living and Memory Care?
Sterling Care Hillhaven Assisted Living and Memory Care's occupancy is 87.4%.
04 Are pets allowed at Sterling Care Hillhaven Assisted Living and Memory Care?
No, Sterling Care Hillhaven Assisted Living and Memory Care has a no-pet policy.
05 Does Sterling Care Hillhaven Assisted Living and Memory Care operate as a for-profit or non-profit?
Sterling Care Hillhaven Assisted Living and Memory Care is registered as a for-profit.
06 What is the overall rating for Sterling Care Hillhaven Assisted Living and Memory Care?
Sterling Care Hillhaven Assisted Living and Memory Care received a 5-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
07 How many beds does Sterling Care Hillhaven Assisted Living and Memory Care have?
Sterling Care Hillhaven Assisted Living and Memory Care has 66 beds.
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