Show Inspection Reports
Total health inspections
1
North Carolina average 4
Last Health inspection on Jun 2023
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Hillside Nursing & Rehab
Nursing Home in Wake County
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Hillside Nursing & Rehab
Nursing Home in Wake County
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Enjoy an improved quality of life with Hillside Nursing & Rehab, a compassionate community in Wake Forest, NC, offering assisted living, rehabilitation, and skilled nursing services. Residents here are given a warm and comforting environment where they can receive round-the-clock care, supervision, and assistance with their daily living activities. Those living with chronic illnesses and require long-term care have access to comprehensive nursing care and physician services from Hillside’s Medical Directors.
With access to physical, occupational, and speech therapy services, residents recovering from an injury or hospitalization can enjoy a quick and smooth healing journey in the community. They also feature a vibrant activity program designed to keep residents moving and actively engaged in their community. Proper nutrition is always observed by their registered dietitian who carefully curates residents’ meal plans. At Hillside Nursing & Rehab, residents are given diverse opportunities to enjoy life even as they face serious illness or recover from an injury.
William Burroughs serves as the Administrator at Hillside Nursing and Rehab. He is the primary contact for the facility and is responsible for overseeing its operations and ensuring compliance with policies related to care and services.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 41st out of 76 homes in North Carolina.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 41st out of 76 homes in North Carolina.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 3m per day
vs North Carolina avg
-18%
Standout metric
Physical Therapist is +80% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 34m per day | ▼ 3% State avg: 35m per day · National avg: 41m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 34m per day | ▲ 11% State avg: 2h 19m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 25m per day | ▲ 3% State avg: 3h 20m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 9m per day | ▲ 80% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 26m per day | ▲ 13% State avg: 23m per day · National avg: 29m per day |
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
150
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
74.1%
Avg. Length of Stay
125 days
Occupancy rate
74.1%
Avg. Length of Stay
125 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
73% of new residents, usually for short-term rehab.
Typical stay
1 months
Private pay
23% of new residents, often for short stays.
Typical stay
7 - 8 months
Medicaid
4% of new residents, often for long-term daily care.
Typical stay
4 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$15.7M
Profit
$865.3K
Privately-owned community
Operated by a business corporation.
Home revenue
$15.7M
Profit
$865.3K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.8M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$14.8M
Walk Score: 19 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Staffing
Key information about the people who lead and staff this community.
ContactMr. Larry Celeste
Rehabilitation Services
Short-Term Rehab
Skilled Nursing
24-Hour Staffing
Rehabilitation
Outpatient Therapy
24-Hour Licensed Supervision
Rehabilitative Services (Speech
Occupational
And Physical Therapy)
Restorative Therapy
Stroke Rehabilitation
Post Operative Care
Wound Care Management
Pain Management
Therapeutic Diets
Scheduled Transportation
Physician Services
Peripheral & Picc Lines
Enteral Nutrition Via G-Tube
Planned Social Functions
Full Service On Site Beauty Salon
Specific ProgramsExtended stay skilled nursing care, Short-term/Post Acute Rehabilitative Services, Out Patient Rehabilitation Services
Operating Hours24 hours per day, seven days per week
What does this home offer?
Housing Options: Private Rooms
Building Type: Single-story
Dining Services
Beauty Services
Transportation Services
Recreational Activities
Exercise Programs
Types of Care at Hillside Nursing & Rehab
Nursing Home
Assisted Living
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
3 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Latest inspection
Date
September 5, 2025
Annual Inspection1 deficiency
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
North Carolina average: 46 deficiencies
Inspection Report Summary for Hillside Nursing & Rehab
The most recent inspection on September 5, 2025, found no health deficiencies, indicating the facility met required standards at that time. Earlier inspections showed a mostly compliant record, with one deficiency noted in June 2023 related to medication storage temperatures in one medication room. Inspectors cited an issue with the refrigerator temperature not being maintained within the manufacturer’s specified range, but this was promptly corrected during the inspection. There were no complaint investigations or enforcement actions listed in the available reports. The overall trend suggests improvement, with the most recent inspections showing no deficiencies after the earlier medication storage issue.
Health Inspection History
Inspections
Total health citations
1
North Carolina average 20.9
Citations per inspection
1
North Carolina average 4.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 1 citation resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than North Carolina averageNorth Carolina average: 1.3
Serious Health citations
0
0
100% better than North Carolina averageNorth Carolina average: 0.9
0 critical citations
0 serious citations
1 moderate citation
0 minor citations
Citations history (last 3 years)
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jun 08, 2023
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jun 08, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Wake County The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Filter by care type
| Hillside Nursing & Rehab |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Wake Forest | 150 | 74.1% | -3% | 4.05 | +12% | +2% | 0 | 1 | 1.0 | 0 | 111 | A+ | 19 | Clifton, Mary Margaret | $15.5M | $7.0M | 45.1% | 345417 | ||||
| BellaRose Nursing and Rehab |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Garner | 100 | 92.0% | +20% | 3.20 | +24% | -20% | 0 | 2 | 2.0 | 0 | 91 | - | 4 | Burroughs, William | $16.4M | $7.0M | 42.4% | 345574 | ||||
| Sunnybrook Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Raleigh (East Raleigh) | 95 | 89.5% | +17% | 3.86 | +42% | -3% | 4 | 15 | 2.1 | 4 | 86 | - | 49 | Mcintyre, Hannah | $14.6M | $5.1M | 35.2% | 345077 | ||||
| Litchford Falls Health & Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Raleigh (North Raleigh) | 114 | 65.6% | -14% | 3.53 | -36% | -11% | 2 | 16 | 3.2 | 3 | 86 | - | 51 | Universal Health Care / Raleigh, Inc | $7.8M | $4.3M | 55.4% | 345499 | ||||
| Perry Creek Health & Rehabilitation Center | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Raleigh (Northeast Raleigh) | - | - | - | - | - | - | - | - | - | 0 | 0 | 0.0 | 0 | - | - | 24 | - | - | - | - | - |
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4.3 miles from city center
Estimated distance in miles from Wake Forest's city center to Hillside Nursing & Rehab's address, calculated via Google Maps.
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
158
Employees
156
Contractors
2
Staff to resident ratio
1.41:1
24% worse than North Carolina averageNorth Carolina average ratio: 1.85:1
Avg staff/day
64
Average shift
8.1 hours
0% compared with North Carolina averageNorth Carolina average: 8 hours
Total staff hours (quarter)
47,443
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
16
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
21
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
82
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
2.3%
1,102 contractor hours this quarter
Registered Nurse: 2
Staff by category
| Certified Nursing Assistant | 82 | 0 | 82 | 25,359 | 91 | 100% | 8 |
| Licensed Practical Nurse | 21 | 0 | 21 | 7,931 | 91 | 100% | 9.1 |
| Registered Nurse | 14 | 2 | 16 | 3,692 | 91 | 100% | 9.6 |
| RN Director of Nursing | 4 | 0 | 4 | 1,855 | 78 | 86% | 8.3 |
| Respiratory Therapy Technician | 6 | 0 | 6 | 1,774 | 77 | 85% | 7.1 |
| Medication Aide/Technician | 4 | 0 | 4 | 989 | 86 | 95% | 10.8 |
| Physical Therapy Assistant | 4 | 0 | 4 | 938 | 77 | 85% | 5.5 |
| Physical Therapy Aide | 4 | 0 | 4 | 861 | 68 | 75% | 6.5 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 765 | 62 | 68% | 9.2 |
| Speech Language Pathologist | 4 | 0 | 4 | 723 | 81 | 89% | 6.3 |
| Dietitian | 2 | 0 | 2 | 594 | 70 | 77% | 7.8 |
| Mental Health Service Worker | 2 | 0 | 2 | 533 | 68 | 75% | 7.8 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Qualified Social Worker | 4 | 0 | 4 | 389 | 66 | 73% | 5.2 |
82 Certified Nursing Assistant
% of Days
100%
21 Licensed Practical Nurse
% of Days
100%
16 Registered Nurse
% of Days
100%
4 RN Director of Nursing
% of Days
86%
6 Respiratory Therapy Technician
% of Days
85%
4 Medication Aide/Technician
% of Days
95%
4 Physical Therapy Assistant
% of Days
85%
4 Physical Therapy Aide
% of Days
75%
3 Clinical Nurse Specialist
% of Days
68%
4 Speech Language Pathologist
% of Days
89%
2 Dietitian
% of Days
77%
2 Mental Health Service Worker
% of Days
75%
1 Administrator
% of Days
71%
1 Nurse Practitioner
% of Days
71%
4 Qualified Social Worker
% of Days
73%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
112
Medicare
25
22.3% of residents
Medicaid
54
48.2% of residents
Private pay or other
33
29.5% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
21.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
21.3
86% worse than North Carolina averageNorth Carolina average: 11.5
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
36.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
36.2
75% worse than North Carolina averageNorth Carolina average: 20.6
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
32.0%
Percent of long-stay residents whose need for help with daily activities has increased
32.0%
82% worse than North Carolina averageNorth Carolina average: 17.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
52.7%
Percent of long-stay residents whose ability to move independently worsened
52.7%
127% worse than North Carolina averageNorth Carolina average: 23.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.9%
12% worse than North Carolina averageNorth Carolina average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.6%
Percent of long-stay residents experiencing one or more falls with major injury
5.6%
54% worse than North Carolina averageNorth Carolina average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.1%
Percent of long-stay high risk residents with pressure ulcers
6.1%
In line with North Carolina averageNorth Carolina average: 6.3%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.8%
Percent of long-stay residents with a urinary tract infection
2.8%
8% worse than North Carolina averageNorth Carolina average: 2.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
10.0%
Percent of long-stay residents who lose too much weight
10.0%
36% worse than North Carolina averageNorth Carolina average: 7.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than North Carolina averageNorth Carolina average: 4.4%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
14.9%
Percent of long-stay residents who received an antipsychotic medication
14.9%
11% worse than North Carolina averageNorth Carolina average: 13.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.5%
6% better than North Carolina averageNorth Carolina average: 91.6%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
6% better than North Carolina averageNorth Carolina average: 94.1%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
3.26
Number of hospitalizations per 1,000 long-stay resident days.
3.26
84% worse than North Carolina averageNorth Carolina average: 1.77
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.28
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.28
30% better than North Carolina averageNorth Carolina average: 1.82
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.2%
10% better than North Carolina averageNorth Carolina average: 79.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.6%
Percent of short-stay residents who newly received an antipsychotic medication
1.6%
In line with North Carolina averageNorth Carolina average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
78.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
78.9%
In line with North Carolina averageNorth Carolina average: 78.1%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
33.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
33.7%
47% worse than North Carolina averageNorth Carolina average: 22.9%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
8.1%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.1%
39% better than North Carolina averageNorth Carolina average: 13.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.8%
Percentage of SNF residents who experience falls with major injury during their stay.
0.8%
In line with North Carolina averageNorth Carolina average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
59.4%
Percentage of residents at or above expected ability to care for themselves at discharge.
59.4%
11% better than North Carolina averageNorth Carolina average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
54.9%
Rate of successful return to home or community from a skilled nursing facility.
54.9%
9% better than North Carolina averageNorth Carolina average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Hillside Nursing & Rehab based on CMS SNF Cost Reports.
Occupancy Rate
74.1%
↑ 3.5pp vs 2022
Net Income
$865.3K
↓ ~$1.0M vs 2022
Total Payroll
$7.8M
↑ ~$959.0K vs 2022
Profit Margin
5.6%
↓ 7.7pp vs 2022
Loading trend charts...
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