(888) 927-9409
Pricing Call
(888) 927-9409
Hilton Plaza Inc.
Hilton Plaza Inc. Hilton Plaza Inc., independent living in Newport News, VA — Exterior view of a senior living facility with landscaping

Hilton Plaza Inc.

311 Main St, Newport News, VA 23601 View map Calculator: See prices in your area
Contact Us Explore Open Rooms
Calculator: See prices in your area

Overview of Hilton Plaza

Hilton Plaza Inc. is an assisted living community in Newport News, Virginia, with 71 licensed beds spread across private and semi-private accommodations in a two-story building. Managed by administrator Nina Taylor, the community currently maintains an occupancy rate of about 82%, with 58 residents in place.

Older adults receive support through individualized care plans, assistance with daily activities, housekeeping services, nutritious meals, and 24-hour staff availability. Social events, games, and light exercise programs provide opportunities for engagement and interaction throughout the week.

The location offers convenient access to nearby shops, public transportation, and other local destinations, making visits and errands easier for residents and their families. With a Walk Score of 57, some daily needs can be reached on foot, while others may require a short drive.

Inspection records have identified concerns over time involving medication management, service planning, water-temperature compliance, and resident care documentation. However, a more recent inspection reported no deficiencies.

Facility Direct Line (757) 596-6010
Facility Direct Line (757) 596-6010
By The Numbers

Community insights.

Bed count Info A moderately sized community that may balance personal attention with shared amenities and social activities. 71 Rank #244 / 365Bed count — State benchmarkedThis home is ranked 244th out of 365 homes we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities. Rank #132 / 434Walk Score — State benchmarkedThis home is ranked 132nd out of 434 homes we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
57 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #96 / 293Occupancy rate — State benchmarkedThis home is ranked 96th out of 293 homes we track in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 293. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
82% This home usually has availability
Similar to the Virginia average: 85.7%
Occupied beds
58 / 71

About this community

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationJune 30, 2028
QualificationResidential and Assisted Living Care | Ambulatory Only

Ownership & Operating Entity

Hilton Plaza Inc. is administered by Ms. Nina Taylor.

Contact Hilton Plaza Inc.

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2021 · 5 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 93 deficiencies 5 complaints 13 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average
Overall vs. VA average 2 Worse Metrics worse than Virginia average:
• Total deficiencies (191% above)
• Deficiencies per inspection (167% above) 2 Better Metrics better than Virginia average:
• Total complaints (29% below)
• Complaints per year (29% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 9332 This facility has 191% more total deficiencies than a typical Virginia assisted living residence (93 vs. VA avg 32).↑ 191% worse
Deficiencies per inspection Info Average deficiencies per inspection. 7.22.7 This facility has 167% more deficiencies per inspection than a typical Virginia assisted living residence (7.2 vs. VA avg 2.7).↑ 167% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 1314 This facility has had 7% fewer total inspections than the Virginia average (13 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 7% fewer

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 57 This facility has 29% fewer total complaints than a typical Virginia assisted living residence (5 vs. VA avg 7).↓ 29% better
Complaints per year Info Average complaints per year since 2021. 11.4 This facility has 29% fewer complaints per year than a typical Virginia assisted living residence (1 vs. VA avg 1.4).↓ 29% better
Show Inspection Reports

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Reviews (1)

Hilton Plaza Inc. Reviews

T
This place is a real shit hole. Nina Taylor is a liar so don’t believe her.

Rating Their Experiences

What do you like most about living here?

Nothing

Are there enough caregivers to handle the residents' needs, especially during emergencies?

No

Are the common areas pleasant and comfortable for socializing or relaxing?

No

How do you feel about the level of social interaction available with other residents?

Substandard

Should be closed down.

AC doesn’t work or non existing

How was the units offered in this community?

Big sales pitch

Do you feel safe living in this community?

No

How would you rate the quality and variety of the meals? (1-5)

1

Are special diets handled well?

No

Is the dining schedule flexible enough to meet your preferences?

No

How well do you think the community handles emergencies or unexpected events?

Substandard

In it for the money

Are there any hidden fees or unexpected charges?

A whole lot of surprises and not a safe facility

Would you recommend this community to others looking for senior living options?

Nina Taylor takes advantage of the less fortunate.

Is there anything you wish you knew before moving in?

Don’t go near this building

Places of interest near Hilton Plaza Inc.

Address 4.2 miles from city center Info Estimated distance in miles from Newport News's city center to Hilton Plaza Inc.'s address, calculated via Google Maps. — 2.38 miles to nearest hospital (Riverside Regional Medical Center)

Calculate Travel Distance to Hilton Plaza Inc.

Add your location

Address

Compare Assisted Living around Newport News

Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
The Hidenwood
AL
IL
MC
RC
Newport News (Central Newport News)
125
Facility 125
VA AVG 96
Rank #78 / 365
Yes
52
Facility 52
VA AVG 45
Rank #160 / 434
-Mr. Christopher Cook
70.4%
Facility 70.4%
VA AVG 71%
Rank #159 / 293
-7
71%
Facility 71%
VA AVG 59.3%
Rank #217 / 330
4
Facility 4
VA AVG 7
Rank #181 / 330
24
Facility 24
VA AVG 32
Rank #150 / 271
3.4
Facility 3.4
VA AVG 2.3
Rank #198 / 271
Charter Senior Living of Newport News
AL
MC
RC
Newport News (North Newport News)
104
Facility 104
VA AVG 96
Rank #134 / 365
Yes
57
Facility 57
VA AVG 45
Rank #132 / 434
Studio / 1 BedAngel Lawhorn
45.2%
Facility 45.2%
VA AVG 71%
Rank #271 / 293
-12
92%
Facility 92%
VA AVG 59.3%
Rank #294 / 330
6
Facility 6
VA AVG 7
Rank #216 / 330
107
Facility 107
VA AVG 32
Rank #258 / 271
8.9
Facility 8.9
VA AVG 2.3
Rank #264 / 271
Mennowood Retirement Community
AL
IL
MC
Newport News (North Newport News)
90
Facility 90
VA AVG 96
Rank #179 / 365
No
53
Facility 53
VA AVG 45
Rank #159 / 434
-Thelma Shaffer
73.3%
Facility 73.3%
VA AVG 71%
Rank #142 / 293
A6
67%
Facility 67%
VA AVG 59.3%
Rank #186 / 330
2
Facility 2
VA AVG 7
Rank #117 / 330
15
Facility 15
VA AVG 32
Rank #108 / 271
2.5
Facility 2.5
VA AVG 2.3
Rank #152 / 271
Hilton Plaza Inc.
AL
Newport News (South Newport News)
71
Facility 71
VA AVG 96
Rank #244 / 365
No
57
Facility 57
VA AVG 45
Rank #132 / 434
Private / Semi-Private RoomsMs. Nina Taylor
81.7%
Facility 81.7%
VA AVG 71%
Rank #96 / 293
-13
69%
Facility 69%
VA AVG 59.3%
Rank #205 / 330
5
Facility 5
VA AVG 7
Rank #200 / 330
93
Facility 93
VA AVG 32
Rank #253 / 271
7.2
Facility 7.2
VA AVG 2.3
Rank #258 / 271
The Huntington Assisted Living
AL
RC
Newport News
52
Facility 52
VA AVG 96
Rank #298 / 365
Yes
55
Facility 55
VA AVG 45
Rank #149 / 434
Studio / 1 BedStephen Berczek--1
0%
Facility 0%
VA AVG 59.3%
Rank #1 / 330
0
Facility 0
VA AVG 7
Rank #1 / 330
0
Facility 0
VA AVG 32
Rank #1 / 271
0.0
Facility 0.0
VA AVG 2.3
Rank #1 / 271
View all Nearby Homes

Financial Assistance for
Assisted Living in Virginia

Hilton Plaza Inc. is located in Newport News, Virginia.
Here are the financial assistance programs available to residents in Virginia.

Get Financial aid guidance

Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled
General Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
VA

Managed care model; high demand in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+
General Virginia resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
VA

Limited grants; rural/urban balance.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)
General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL
Asset Limits Limited assets (excludes home, car); varies by DSS.
VA

Serves ~5,000 annually; focuses on low-income independence.

Benefits
Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)
General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
Asset Limits $2,000 individual
VA

Serves 4,000; personal needs allowance ($90/month).

Benefits
Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled
General VA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
VA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized
General VA resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
VA

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits
Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General VA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
VA

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled
General VA resident, homeowner, income/asset limits vary by locality.
Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000
Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000
VA

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits
Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+
General VA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
VA

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits
Vouchers (~$50-$75/season) for produce at farmers’ markets

Frequently Asked Questions about Hilton Plaza Inc.

What neighborhood is Hilton Plaza Inc. in?

Hilton Plaza Inc. is in the South Newport News neighborhood of Newport News.

Is Hilton Plaza Inc. in a walkable area?

Hilton Plaza Inc. has a walk score of 57. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

When does Hilton Plaza Inc.'s license expire?

According to VA state health department records, Hilton Plaza Inc.'s license expires on June 30, 2028.

What is the occupancy rate at Hilton Plaza Inc.?

Hilton Plaza Inc.'s occupancy is 82%.

Are pets allowed at Hilton Plaza Inc.?

No, Hilton Plaza Inc. has a no-pet policy.

Who is the administrator of Hilton Plaza Inc.?

Ms. Nina Taylor is the administrator of Hilton Plaza Inc..

How many beds does Hilton Plaza Inc. have?

Hilton Plaza Inc. has 71 beds.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Assisted Living Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Updated on
Pricing
More
More Actions
Contact Contact Map Book a Tour Let's Chat