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Hilton Plaza Inc.
Independent Living & Assisted Living · Newport News, VA
Hilton Plaza Inc. Hilton Plaza Inc., independent living in Newport News, VA — Exterior view of a senior living facility with landscaping

Hilton Plaza Inc.

Independent Living & Assisted Living · Newport News, VA
311 Main St, Newport News, VA 23601 View map Calculator: See prices in your area
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Overview of Hilton Plaza

Hilton Plaza Inc. is an assisted living community in Newport News, Virginia, with 71 licensed beds spread across private and semi-private accommodations in a two-story building. Managed by administrator Nina Taylor, the community currently maintains an occupancy rate of about 82%, with 58 residents in place.

Older adults receive support through individualized care plans, assistance with daily activities, housekeeping services, nutritious meals, and 24-hour staff availability. Social events, games, and light exercise programs provide opportunities for engagement and interaction throughout the week.

The location offers convenient access to nearby shops, public transportation, and other local destinations, making visits and errands easier for residents and their families. With a Walk Score of 57, some daily needs can be reached on foot, while others may require a short drive.

Inspection records have identified concerns over time involving medication management, service planning, water-temperature compliance, and resident care documentation. However, a more recent inspection reported no deficiencies.

Facility Direct Line (757) 596-6010
Facility Direct Line (757) 596-6010
Bed community size
71-bed community Rank #244 / 365Bed count — State benchmarkedThis home is ranked 244th out of 365 homes in Virginia for Bed Count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 57 / 100 Rank #132 / 446Walk Score — State benchmarkedThis home is ranked 132nd out of 446 homes in Virginia for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Virginia facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
82%
Rank #98 / 297Occupancy rate — State benchmarkedThis home is ranked 98th out of 297 homes in Virginia for Occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 297. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Similar to the Virginia average: 85.7%
Occupied beds
58 / 71
Average occupied beds in Virginia homes 98 beds

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationJune 30, 2028
QualificationResidential and Assisted Living Care | Ambulatory Only

Ownership & Operating Entity

Hilton Plaza Inc. is administered by Ms. Nina Taylor.

Contact Hilton Plaza Inc.

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2021 · 5 years of data 93 deficiencies 5 complaints 16 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average
Overall vs. VA average 5 Worse Metrics worse than Virginia average:
• Total deficiencies (191% above)
• Deficiencies per year (191% above)
• Deficiencies per inspection (152% above)
• Inspections with violations (22% above)
• Inspection violation rate (8% above) 2 Better Metrics better than Virginia average:
• Total complaints (29% below)
• Complaints per year (29% below)
Latest Inspection June 2, 2025 Renewal

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This Facility VA Average vs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 93 32 This facility has 191% more total deficiencies than a typical Virginia assisted living residence (93 vs. VA avg 32).↑ 191% worse
Deficiencies per year Info Average deficiencies per year since 2021. 18.6 6.4 This facility has 191% more deficiencies per year than a typical Virginia assisted living residence (18.6 vs. VA avg 6.4).↑ 191% worse
Deficiencies per inspection Info Average deficiencies per inspection. 5.8 2.3 This facility has 152% more deficiencies per inspection than a typical Virginia assisted living residence (5.8 vs. VA avg 2.3).↑ 152% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This Facility VA Average vs. VA Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 16 14 This facility has had 14% more total inspections than the Virginia average (16 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↑ 14% more
Inspections with violations Info Inspections that uncovered at least one regulatory violation. 11 9 This facility has 22% more inspections with violations than a typical Virginia assisted living residence (11 vs. VA avg 9).↑ 22% worse
Inspection violation rate Info Percentage of inspections that resulted in at least one violation. 69% 64% This facility has 5 percentage points higher inspection violation rate than a typical Virginia assisted living residence (69% vs. VA avg 64%).↑ 5% worse

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This Facility VA Average vs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 5 7 This facility has 29% fewer total complaints than a typical Virginia assisted living residence (5 vs. VA avg 7).↓ 29% better
Complaints per year Info Average complaints per year since 2021. 1 1.4 This facility has 29% fewer complaints per year than a typical Virginia assisted living residence (1 vs. VA avg 1.4).↓ 29% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • The most recent inspection on June 2, 2025, found no deficiencies or violations of applicable standards or laws.
  • Inspections from August 2024 through April 2025 documented repeated failures in psychotropic medication treatment plans, individualized service plans, and hot water temperature compliance.
  • Complaint investigations in February 2024 and March 2023 found some substantiated neglect and non-compliance related to resident care, incident reporting, and documentation.
Show Inspection Reports

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Reviews (1)

Hilton Plaza Inc. Reviews

T
This place is a real shit hole. Nina Taylor is a liar so don’t believe her.

Rating Their Experiences

What do you like most about living here?

Nothing

Are there enough caregivers to handle the residents' needs, especially during emergencies?

No

Are the common areas pleasant and comfortable for socializing or relaxing?

No

How do you feel about the level of social interaction available with other residents?

Substandard

Should be closed down.

AC doesn’t work or non existing

How was the units offered in this community?

Big sales pitch

Do you feel safe living in this community?

No

How would you rate the quality and variety of the meals? (1-5)

1

Are special diets handled well?

No

Is the dining schedule flexible enough to meet your preferences?

No

How well do you think the community handles emergencies or unexpected events?

Substandard

In it for the money

Are there any hidden fees or unexpected charges?

A whole lot of surprises and not a safe facility

Would you recommend this community to others looking for senior living options?

Nina Taylor takes advantage of the less fortunate.

Is there anything you wish you knew before moving in?

Don’t go near this building

Places of interest near Hilton Plaza Inc.

Address 4.2 miles from city center Info Estimated distance in miles from Newport News's city center to Hilton Plaza Inc.'s address, calculated via Google Maps. — 2.38 miles to nearest hospital (Riverside Regional Medical Center)

Calculate Travel Distance to Hilton Plaza Inc.

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Address

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Financial Assistance for
Independent Living in Virginia

Hilton Plaza Inc. is located in Newport News, Virginia.
Here are the financial assistance programs available to residents in Virginia.

Get Financial aid guidance

Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled
General Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
VA

Managed care model; high demand in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+
General Virginia resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
VA

Limited grants; rural/urban balance.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)
General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL
Asset Limits Limited assets (excludes home, car); varies by DSS.
VA

Serves ~5,000 annually; focuses on low-income independence.

Benefits
Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)
General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
Asset Limits $2,000 individual
VA

Serves 4,000; personal needs allowance ($90/month).

Benefits
Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled
General VA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
VA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized
General VA resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
VA

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits
Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General VA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
VA

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled
General VA resident, homeowner, income/asset limits vary by locality.
Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000
Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000
VA

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits
Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+
General VA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
VA

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits
Vouchers (~$50-$75/season) for produce at farmers’ markets

Frequently Asked Questions about Hilton Plaza Inc.

What neighborhood is Hilton Plaza Inc. in?

Hilton Plaza Inc. is in the South Newport News neighborhood of Newport News.

Is Hilton Plaza Inc. in a walkable area?

Hilton Plaza Inc. has a walk score of 57. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

When does Hilton Plaza Inc.'s license expire?

According to VA state health department records, Hilton Plaza Inc.'s license expires on June 30, 2028.

What is the occupancy rate at Hilton Plaza Inc.?

Hilton Plaza Inc.'s occupancy is 82%.

Are pets allowed at Hilton Plaza Inc.?

No, Hilton Plaza Inc. has a no-pet policy.

Who is the administrator of Hilton Plaza Inc.?

Ms. Nina Taylor is the administrator of Hilton Plaza Inc..

How many beds does Hilton Plaza Inc. have?

Hilton Plaza Inc. has 71 beds.

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