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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 12th out of 287 homes in Indiana. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 46m per day | ▲ 48% State avg: 3h 14m per day · National avg: 3h 26m per day |
Similar to the Indiana average: 68.1%Hooverwood is legally operated by Hancock Regional Hospital, and administrated by Robert Newcomer.
Key information about the people who lead and staff this community.
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 103 | 36 | This facility has 186% more total deficiencies than a typical Indiana nursing home (103 vs. IN avg 36).↑ 186% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 25.8 | 9 | This facility has 187% more deficiencies per year than a typical Indiana nursing home (25.8 vs. IN avg 9).↑ 187% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 4.5 | 1.9 | This facility has 137% more deficiencies per inspection than a typical Indiana nursing home (4.5 vs. IN avg 1.9).↑ 137% worse |
Inspections
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total visits
Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.
| 23 | 19 | This facility has 21% more total visits than a typical Indiana nursing home (23 vs. IN avg 19).↑ 21% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 14 | 7 | This facility has 100% more inspections with deficiencies than a typical Indiana nursing home (14 vs. IN avg 7).↑ 100% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 61% | 37% | This facility has 24 percentage points higher inspection deficiency rate than a typical Indiana nursing home (61% vs. IN avg 37%).↑ 24% worse |
|
Inspections
Routine, scheduled inspections conducted by state regulators.
| 13 | 13 | This facility has inspections in line with the Indiana average (13 vs. IN avg 13).— At avg |
Complaints & Investigations
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 7 | 5 | This facility has 40% more total complaints than a typical Indiana nursing home (7 vs. IN avg 5).↑ 40% worse |
|
Complaints per year
Average complaints per year since 2022.
| 1.8 | 1.3 | This facility has 38% more complaints per year than a typical Indiana nursing home (1.8 vs. IN avg 1.3).↑ 38% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on July 2, 2025 found the facility in compliance with Emergency Preparedness and Life Safety Code requirements, with no deficiencies cited. Prior inspections showed recurring deficiencies primarily related to Life Safety Code compliance, including emergency power system maintenance, fire alarm and sprinkler system testing, fire drills, and door hardware issues. Earlier reports also identified care-related deficiencies such as medication management, resident transfers, ADL assistance, and infection control, along with substantiated complaints involving resident abuse and medication errors. Enforcement actions included immediate jeopardy related to a substantiated sexual abuse complaint in late 2024, which was resolved after corrective measures, and no fines or license suspensions were listed in the available reports. The facility’s recent inspections indicate improvement in Life Safety and Emergency Preparedness compliance, although care-related issues have appeared intermittently over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsIndiana average 6
Last Health inspection on Mar 2025
Indiana average 25
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
25 of 42 citations resulted from standard inspections; 9 of 42 resulted from complaint investigations; and 8 of 42 came from combined inspections (standard and complaint).
400% worse than Indiana averageIndiana average: 0.2
567% worse than Indiana averageIndiana average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
1765052% better than Indiana average
0% compared with Indiana average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,243 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 115 | 0 | 115 | 31,882 | 92 | 100% | 8.3 |
| Licensed Practical Nurse | 41 | 0 | 41 | 10,137 | 92 | 100% | 8.7 |
| Medication Aide/Technician | 15 | 0 | 15 | 5,347 | 92 | 100% | 7.6 |
| Registered Nurse | 22 | 0 | 22 | 4,070 | 91 | 99% | 7.8 |
| Clinical Nurse Specialist | 5 | 1 | 6 | 2,431 | 65 | 71% | 8 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,678 | 92 | 100% | 7.1 |
| Mental Health Service Worker | 2 | 0 | 2 | 964 | 66 | 72% | 8 |
| RN Director of Nursing | 2 | 0 | 2 | 875 | 66 | 72% | 7.8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 790 | 70 | 76% | 6.6 |
| Speech Language Pathologist | 0 | 2 | 2 | 665 | 63 | 68% | 6 |
| Nurse Practitioner | 1 | 0 | 1 | 524 | 66 | 72% | 7.9 |
| Dietitian | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Feeding Assistant | 0 | 4 | 4 | 468 | 64 | 70% | 5.9 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 427 | 72 | 78% | 5.3 |
| Qualified Social Worker | 0 | 2 | 2 | 395 | 63 | 68% | 6.3 |
| Physical Therapy Aide | 0 | 2 | 2 | 318 | 56 | 61% | 5.7 |
| Medical Director | 0 | 1 | 1 | 78 | 13 | 14% | 6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 46 | 11 | 12% | 4.1 |
| Other Physician | 0 | 1 | 1 | 6 | 1 | 1% | 6 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
8% lower than Indiana averageIndiana average: $27K
44% more fines than Indiana averageIndiana average: 1.4
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Indiana averageIndiana average: 0.4
Penalties are imposed by CMS for violations of federal nursing home regulations.
2 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 27, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 6, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
19.1
139% worse than Indiana averageIndiana average: 8.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
35.2
106% worse than Indiana averageIndiana average: 17.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
37.7%
213% worse than Indiana averageIndiana average: 12.0%
Percent of long-stay residents whose ability to move independently worsened
38.0%
164% worse than Indiana averageIndiana average: 14.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.9%
22% worse than Indiana averageIndiana average: 24.6%
Percent of long-stay residents experiencing one or more falls with major injury
4.2%
9% worse than Indiana averageIndiana average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
3.6%
18% better than Indiana averageIndiana average: 4.4%
Percent of long-stay residents with a urinary tract infection
1.0%
20% better than Indiana averageIndiana average: 1.2%
Percent of long-stay residents who lose too much weight
12.3%
117% worse than Indiana averageIndiana average: 5.7%
Percent of long-stay residents who have depressive symptoms
3.1%
87% better than Indiana averageIndiana average: 24.1%
Percent of long-stay residents who received an antipsychotic medication
16.4%
32% worse than Indiana averageIndiana average: 12.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.0%
6% better than Indiana averageIndiana average: 93.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
In line with Indiana averageIndiana average: 95.4%
Number of hospitalizations per 1,000 long-stay resident days.
1.99
24% worse than Indiana averageIndiana average: 1.60
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.66
55% better than Indiana averageIndiana average: 1.48
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.8%
6% better than Indiana averageIndiana average: 81.7%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
69% better than Indiana averageIndiana average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
81.2%
In line with Indiana averageIndiana average: 79.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
27.6%
23% worse than Indiana averageIndiana average: 22.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
20.1%
91% worse than Indiana averageIndiana average: 10.5%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Indiana averageIndiana average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
44.7%
17% worse than Indiana averageIndiana average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
56.9%
12% better than Indiana averageIndiana average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
45% of new residents, usually for short-term rehab.
44% of new residents, often for short stays.
11% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
132Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Hooverwood based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #7 / 290Payroll — State benchmarkedThis home is ranked 7th out of 290 homes in Indiana. Shows total annual staff payroll benchmarked to the Indiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents typically stay for a few weeks or months before returning home or moving on.
9.0 miles from city center
Estimated distance in miles from Indianapolis's city center to Hooverwood's address, calculated via Google Maps.
Add your location
Hooverwood is located in INDIANAPOLIS, Indiana.
Here are the financial assistance programs available to residents in Indiana.
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
| Marquette Senior Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Indianapolis (Westchester Estates) | 134 | 92.5% | +33% | 4.69 | +19% | +36% | $0 | 26 | 6.5 | 3 | 124 | A+ | 22 | Retirement Living Inc | $41.3M | $16.2M | 39.2% | 155198 | ||||
| American Village |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Indianapolis (Canterbury-Chatard) | 229 | 53.3% | -23% | 3.36 | +11% | -2% | $0 | 55 | 6.1 | - | 121 | A+ | 70 | Gina Couch | $21.6M | $11.8M | 54.7% | 155292 | ||||
| Spring Mill Meadows |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Indianapolis (North Willow Farms) | 130 | 63.8% | -8% | 3.66 | +11% | +6% | $0 | 27 | 3.4 | 3 | 86 | A+ | 68 | Cynthia Kump | $13.2M | $6.2M | 47% | 155154 | ||||
| Westside Garden Plaza |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Indianapolis (Chapel Hill / Ben Davis) | 150 | 47.3% | -32% | 3.49 | -29% | +1% | $0 | 76 | 6.9 | 1 | 71 | A+ | 10 | Westside Snf Operations LLC | $14.1M | $7.0M | 49.9% | 155606 | ||||
| Hooverwood |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Indianapolis | 183 | 69.9% | +1% | 5.13 | -4% | +49% | $34.2k | 42 | 5.3 | 5 | 127 | A+ | 13 | Hancock Regional Hospital | $24.4M | $13.4M | 55.1% | 155001 |
Becky Nash is the Director of Nursing at Hooverwood.
The legal owner and operator of Hooverwood is Hancock Regional Hospital.
Hooverwood has a walk score of 13. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to IN state health department records, Hooverwood's license number is 25-000001-1.
According to IN state health department records, Hooverwood's license expires on April 30, 2026.
Hooverwood's occupancy is 70%.
Robert Newcomer is the administrator of Hooverwood.
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