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Life Care Center of Ooltewah
Nursing Home & Skilled Nursing · Ooltewah, TN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Entrance of the Life Care Center of Ooltewah with flags Exterior view of Life Care Center of Ooltewah with flags Exterior view of a landscaped outdoor area with a gazebo Outdoor courtyard with a fountain and seating area Lobby area with seating and decorative features Outdoor patio area with seating and fountain Bright common area with comfortable seating and decor Fitness equipment in a spacious activity room Interior rehabilitation area with equipment and seating Bright and inviting interior hallway of the facility Well-furnished common area with seating and decor Common area with seating and decorative elements Dining area with tables and chairs set for a meal Outdoor space with a pathway and seating area Outdoor patio area with fountain and seating Dining area with tables and chairs, no people present Cozy kitchen area with dining table and seating Interior view of a resident's room with two beds Bright common area with tables and chairs Private resident room with warm decor and furniture Bright private resident room with a bed and furnishings Elegant dining room set for a meal Exercise equipment in a fitness area Private resident room with bed and furnishings A cozy interior room with two hospital beds A well-lit salon area with styling chairs and mirrors Cozy reading area with bookshelves and seating Therapy room with equipment and treatment areas. Bright interior corridor with red carpet and artwork Bright common area with tables and chairs in a cozy setting Cozy living room space in a senior care facility Interior of a common area with tables and chairs Clean examination room with medical equipment and decor

Life Care Center of Ooltewah

Nursing Home & Skilled Nursing · Ooltewah, TN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5911 Snow Hill Road, Ooltewah, TN 37363 View map Calculator: See prices in your area
Life Care Center of Ooltewah accepts Medicare and private pay.
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Life Care Center of Ooltewah accepts Medicare and private pay.

Overview of Life Care Center of Ooltewah

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Life Care Center of Ooltewah is a 120-bed skilled nursing and rehabilitation facility administered by Ashley Borja in Ooltewah, Tennessee, owned by Ooltewah Medical Investors Limited Partnership. Licensed since 2013 and recognized with a Best Nursing Home award, the facility offers 24-hour skilled nursing care and rehabilitation services in the greater Chattanooga area.
Staffing is a consistent strength. Registered nurse hours reach 1 hour and 7 minutes per resident per day, 81 percent above the 37 minutes Tennessee average, providing stronger clinical oversight than most peers in the state. Weekend RN coverage holds at 48 minutes per day, double the 24 minutes Tennessee benchmark. Physical therapist hours at 18 minutes per resident per day are 260 percent above the 5 minutes state average, which translates to markedly more hands-on therapy time for residents recovering from surgery, stroke, or injury. Short-stay quality outcomes are rated significantly above average by CMS. The 63.7 percent community return rate is 26 percent better than Tennessee’s 50.6 percent average, and 78.4 percent of short-stay residents met or exceeded expected self-care ability at discharge, 46 percent above the state benchmark. For long-stay residents, hospitalizations run at 1.46 per 1,000 resident days, 8 percent better than the state average, and ED visit rates at 0.62 per 1,000 days are 61 percent better than the Tennessee figure of 1.57.
Amenities feature a dedicated Alzheimer’s and dementia care program, a Community Re-Entry Program, a fine dining program, and landscaped grounds and courtyards.
Life Care Center of Ooltewah fits families in Chattanooga seeking post-acute rehabilitation with above-average therapy staffing, or long-stay placement for residents with dementia. The latest inspection summary must be requested from facility leadership or the Tennessee Department of Health.

Facility Direct Line (423) 531-0600
Facility Direct Line (423) 531-0600
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Total nursing care / resident Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 35m per day
Rank #70 / 192Nurse hours — State benchmarkedThis home is ranked 70th out of 192 homes in Tennessee. Shows adjusted nurse hours per resident per day benchmarked to the Tennessee average, with a ranking across 192 Tennessee facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs avg

2 of 6 metrics below state avg

Standout metric Physical Therapist is +281% above state avg
Staff type Hours / Day / Resident vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 1h 6m per day ▲ 77% State avg: 37m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 54m per day ▼ 17% State avg: 1h 5m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 8m per day ■ Avg State avg: 2h 9m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 5m per day ▼ 8% State avg: 3h 21m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 19m per day ▲ 281% State avg: 5m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 46m per day ▲ 91% State avg: 24m per day · National avg: 28m per day

Capacity and availability

Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
31 days
Bed community size
120-bed community Rank #81 / 426Bed count — State benchmarkedThis home is ranked 81st out of 426 homes in Tennessee. Shows this facility's certified or reported bed count compared to other Tennessee facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
13 years in operation Rank #314 / 385Years in operation — State benchmarkedThis home is ranked 314th out of 385 homes in Tennessee. Shows how long this facility has been in operation compared to other Tennessee facilities. Longer operating histories may benefit residents, families, and staff.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A community with a solid operating history and experience delivering ongoing care.
Walk Score
Walk Score: 14 / 100 Rank #426 / 553Walk Score — State benchmarkedThis home is ranked 426th out of 553 homes in Tennessee. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Tennessee facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
60%
Rank #244 / 319Occupancy rate — State benchmarkedThis home is ranked 244th out of 319 homes in Tennessee. Shows this facility's occupancy rate versus the Tennessee average, with its Statewide rank out of 319. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Tennessee average: 71.6%
Occupied beds
72 / 120
Average occupied beds in Tennessee homes 82 beds

Awards

Best Nursing Home

License Details

Facility TypeNursing Home
IssuanceFebruary 7, 2013
License Number00000397
CMS Certification Number445380

Ownership & Operating Entity

Life Care Center of Ooltewah is administered by Ashley Borja.

Owner NameOoltewah Medical Investors Limited Partn

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactMs. Ashley Borja, Ex Director (per BBB, record updated May 2026)

Therapy & Rehabilitation

1 service
Rehabilitation Services

Staffing & Medical

1 service
24-Hour Staffing

Amenities & Lifestyle

24-Hour Security And Fire Safety Systems
Beauty Salon And Barber Shop
Bedside And Bathroom Call Lights
Certified Dietitian
Community Re-Entry Program
Complimentary Wireless Internet
Daily Activity Schedule
Family/Resident Councils
Fine Dining Program
Flat-Screen Tvs
Flexible Visiting Hours
Full-Time
Certified Activity Director
Homelike Setting
Housekeeping And Laundry Services
Landscaped Grounds And Courtyards
Library
Non-Smoking Facility
Pet Visitors Allowed
Private And Semiprivate Rooms
Private Bathrooms
Religious Services
Patient/Family Education Program
Telephone And Cable Television Hookups
Transportation Services
Specific ProgramsAlzheimer's & Dementia Care, Independent & Assisted Living

Contact Life Care Center of Ooltewah

Inspection History

In Tennessee, the Department of Health, Division of Health Care Facilities performs unannounced inspections and investigations to ensure facilities provide high-quality resident care.

Since 2019 · 7 years of data 8 citations

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Tennessee state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. Tennessee state average
Overall vs. TN average 2 Worse Metrics worse than Tennessee average:
• Total citations (100% above)
• Citations per year (83% above) 0 Better No metrics in this bucket.
Latest Inspection December 14, 2022

Citations Info Citations are formal regulatory issues recorded during state inspections.

This Facility TN Average vs. TN Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 8 4 This facility has 100% more total citations than a typical Tennessee assisted living residence (8 vs. TN avg 4).↑ 100% worse
Citations per year Info Average citations per year since 2019. 1.1 0.6 This facility has 83% more citations per year than a typical Tennessee assisted living residence (1.1 vs. TN avg 0.6).↑ 83% worse
Show Inspection Reports

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Long-stay resident measures
Above average State avg: 3.7 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.46
8% better than State average

State average: 1.58

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.62
61% better than State average

State average: 1.57

Short-stay resident measures
Significantly above average State avg: 3.4 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 25.5%
15% worse than State average

State average: 22.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 8.4%
25% better than State average

State average: 11.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 1.3%
74% worse than State average

State average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 78.4%
46% better than State average

State average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 63.7%
26% better than State average

State average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

43% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

57% of new residents, often for short stays.

Typical stay 1 months

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$12.4M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$119.4K
For-profit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$12.4M Rank #39 / 196Revenue — State benchmarkedThis home is ranked 39th out of 196 homes in Tennessee. Shows this facility's annual revenue compared to the Tennessee average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$119.4K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$14.2K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #47 / 196Payroll — State benchmarkedThis home is ranked 47th out of 196 homes in Tennessee. Shows total annual staff payroll benchmarked to the Tennessee average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$7.7M 61.7% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #115 / 196Payroll % — State benchmarkedThis home is ranked 115th out of 196 homes in Tennessee. Shows payroll as a percentage of revenue versus the Tennessee average. Well-run Tennessee facilities typically land around 50–60% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$4.6M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$12.3M
How we calculate these figures

This home is administered by Ashley Borja.

This home is owned by Ashley Borja

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 445511

Show certification details

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (57% of admissions), and a typical private pay stay runs around 1 months.

Admissions
823 total

Coverage residents most often arrive under.

Medicare 43%
Private pay 57%
Discharges
839 total

Coverage residents most often leave under.

Medicare 35%
Private pay 65%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near Life Care Center of Ooltewah

Address 0.0 miles from city center Info Estimated distance in miles from Ooltewah's city center to Life Care Center of Ooltewah's address, calculated via Google Maps.

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Address

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Frequently Asked Questions about Life Care Center of Ooltewah

Who is the owner of Life Care Center of Ooltewah?

Life Care Center of Ooltewah is legally operated by Ooltewah Medical Investors Limited Partn, and administered by Ashley Borja.

Is Life Care Center of Ooltewah in a walkable area?

Life Care Center of Ooltewah has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Life Care Center of Ooltewah?

According to TN state health department records, Life Care Center of Ooltewah's license number is 00000397.

What is the occupancy rate at Life Care Center of Ooltewah?

Life Care Center of Ooltewah's occupancy is 60%.

Does Life Care Center of Ooltewah operate as a for-profit or non-profit?

Life Care Center of Ooltewah is registered as a for-profit in TN.

Who is the administrator of Life Care Center of Ooltewah?

Ashley Borja is the administrator of Life Care Center of Ooltewah.

How many beds does Life Care Center of Ooltewah have?

Life Care Center of Ooltewah has 120 beds.

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