Manor Hills

Memory Care & Assisted Living · New York, NY

CMS overall rating

4192-B Bolivar Road, Wellsville, NY 14895 View map

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Manor Hills accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Manor Hills accepts Medicare, Medicaid, and private pay.

Overview of Manor Hills

Manor Hills is a compassionate assisted living and memory care community in Wellsville, NY, that offers personal care and memory care. With a warm and welcoming environment, the community ensures older adults are comfortable. Housekeeping, meal service, and onsite activities are also offered, so residents have a hassle-free living. The community utilizes personalized approach to care to enhance residents’ living experiences.

Residents can freely interact with their peers and participate in a variety of fun activities. An activity room, outdoor seating, and a hair salon are also available for residents’ recreation and wellness. With its ideal location in a quiet residential area, residents experience a laid-back retirement. This senior living community is a good option for retirement in New York, especially with its dedicated services.

(518) 621-7309

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to New York state averages

Total nursing care / resident

4h 9m per day

This facility New York avg (3h 29m per day)

vs New York avg

+19%

2 of 6 metrics below state avg

Standout metric Registered Nurse (RN) is +7% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	45m per day	▲ 7% State avg: 42m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	38m per day	▼ 17% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 19m per day	▲ 6% State avg: 2h 11m per day · National avg: 2h 21m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 8m per day	■ Avg State avg: 3h 10m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	1m per day	▼ 86% State avg: 7m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	29m per day	▲ 4% State avg: 28m per day · National avg: 29m per day

Types of Care at Manor Hills

Assisted Living Memory Care

Capacity and availability

This home usually has limited availability

Occupancy between 85% and 95% suggests balanced demand.

92.2%

388 days

137-bed community

A larger shared setting that may offer more common spaces and organized community services.

37 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 47 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Facility TypeAdult Home

CountyAllegany

Manor Hills is legally operated by Willow Ridge Senior Living, LLC.

Respite Care

Licensed Nurses/CNAs

Hair Salon

Outdoor Seating

Common Areas For Socializing

Private Dining Room

Activity Room

Onsite Activities

Specific ProgramsPersonal Care Services, Housekeeping & Laundry Services, Case Management, Meal Service

Food DescriptionResidents enjoy restaurant-style dining with three well-balanced meals prepared by experienced chefs.

Since 2019 · 7 years of data 0 enforcement actions 1 inspection

Inspection Score

Limited inspection history. Only 1 inspection on record — not enough to score against the New York benchmark.

New York assisted living residences benchmark: C+ 77/100

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. New York state average

Overall vs. NY average

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NY Average	vs. NY Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	1	9	This facility has 89% fewer total inspections than a typical New York assisted living residence (1 vs. NY avg 9).↓ 89% better
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	0	6	This facility has 100% fewer complaint visits than a typical New York assisted living residence (0 vs. NY avg 6).↓ 100% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on July 31, 2025, found no deficiencies at the facility. Earlier inspections during the reporting period also showed no citations or enforcement actions. There were no complaint investigations noted in the available reports. This consistent record indicates the facility met regulatory requirements throughout the timeframe. No enforcement actions or fines were listed in the available reports.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Inspections since 2019

Total health inspections 3

State average 3.6

Last Health inspection on Jun 2024

Total health citations

State average 18.5

Citations per inspection

3.33

State average 5.05

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

9 of 10 citations resulted from standard inspections; and 1 of 10 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 7 years)

Critical health citations

100% better than State average

State average: 0.2

Serious health citations

100% better than State average

State average: 0.2

0 critical citations State average: 0.2

0 serious citations State average: 0.2

7 moderate citations State average: 17.4

3 minor citations State average: 0.7

Citations history (last 7 years)

Infection Control moderate citation Jun 14, 2024

Corrected

Nutrition moderate citation Jun 14, 2024

Corrected

Quality of Care moderate citation Jun 14, 2024

Corrected

Resident Rights minor citation Jun 14, 2024

Corrected

Total Cases 1

Active Cases 1 1 active

Closed 0 0 Disposed

Since 2026

Most Recent 2026

Next Court Date Jun 15, 2026

View full lawsuit report

Total staff 119

Employees 116

Contractors 3

Staff to resident ratio 1.11:1

535% better than New York average

Avg staff/day 61

Average shift 7.6 hours

0% compared with New York average

Total staff hours (quarter) 42,899

Nursing staff breakdown

RN Staff 20

7.7 hours

This role is partially covered by contractors.

LPN Staff 18

9 hours

No contractors work on this role.

CNA Staff 71

7.4 hours

No contractors work on this role.

Contractor staffing

1,517 contractor hours this quarter

Registered Nurse: 3

Staff by category


Certified Nursing Assistant	71	0	71	26,303	92	100%	7.4
Registered Nurse	17	3	20	8,178	92	100%	7.7
Licensed Practical Nurse	18	0	18	6,711	92	100%	9
Other Dietary Services Staff	3	0	3	913	73	79%	5.9
Physical Therapy Assistant	2	0	2	304	42	46%	7.2
Occupational Therapy Aide	1	0	1	144	23	25%	6.2
Dental Services Staff	1	0	1	125	16	17%	7.8
Qualified Social Worker	1	0	1	113	31	34%	3.6
Respiratory Therapy Technician	1	0	1	103	12	13%	8.6
Mental Health Service Worker	1	0	1	8	1	1%	7.5

71 Certified Nursing Assistant

% of Days 100%

20 Registered Nurse

% of Days 100%

18 Licensed Practical Nurse

% of Days 100%

3 Other Dietary Services Staff

% of Days 79%

2 Physical Therapy Assistant

% of Days 46%

1 Occupational Therapy Aide

% of Days 25%

1 Dental Services Staff

% of Days 17%

1 Qualified Social Worker

% of Days 34%

1 Respiratory Therapy Technician

% of Days 13%

1 Mental Health Service Worker

% of Days 1%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 11.6

18% worse than New York average

New York average: 9.8

Functional decline score 21.8

20% worse than New York average

New York average: 18.1

Long-stay resident measures

Significantly below average

Need for Help with Daily Activities Increased 20.3%

23% worse than New York average

New York average: 16.4%

Walking Ability Worsened 24.5%

48% worse than New York average

New York average: 16.6%

Low Risk Residents with Bowel/Bladder Incontinence 20.5%

In line with New York average

New York average: 21.4%

Falls with Major Injury 1.7%

42% better than New York average

New York average: 3.0%

High Risk Residents with Pressure Ulcers 7.2%

In line with New York average

New York average: 7.2%

Urinary Tract Infection 1.8%

29% worse than New York average

New York average: 1.4%

Lost Too Much Weight 4.3%

29% better than New York average

New York average: 6.1%

Depressive Symptoms 4.5%

75% better than New York average

New York average: 18.1%

Antipsychotic Use 28.8%

129% worse than New York average

New York average: 12.6%

Pneumococcal Vaccine 100.0%

9% better than New York average

New York average: 91.4%

Influenza Vaccine 100.0%

5% better than New York average

New York average: 95.2%

Hospitalizations per 1,000 days 2.02

18% worse than New York average

New York average: 1.71

ED visits per 1,000 days 1.52

13% worse than New York average

New York average: 1.35

Short-stay resident measures

Below average

Pneumococcal Vaccine 100.0%

30% better than New York average

New York average: 76.6%

Antipsychotic medication increase 2.4%

85% worse than New York average

New York average: 1.3%

Influenza Vaccine 100.0%

27% better than New York average

New York average: 78.8%

Re-hospitalized after SNF stay 26.7%

30% worse than New York average

New York average: 20.6%

Emergency department visits 8.8%

9% better than New York average

New York average: 9.7%

Falls with major injury 0.0%

100% better than New York average

New York average: 0.8%

Ability to care for self at discharge 48.1%

10% worse than New York average

New York average: 53.7%

Successful return to home or community 43.8%

13% worse than New York average

New York average: 50.6%

Breakdown by payment type

Medicare

51% of new residents, usually for short-term rehab.

Typical stay 2 - 3 months

Private pay

13% of new residents, often for short stays.

Typical stay 5 - 6 months

Medicaid

35% of new residents, often for long-term daily care.

Typical stay 2 years

Total residents 107

Medicare

6.5% of residents

Medicaid

62.6% of residents

Private pay or other

30.8% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Manor Hills based on CMS SNF Cost Reports.

Occupancy Rate 92.2% ↑ 1.5pp vs 2022

Net Income $989.4K ↓ ~$741.3K vs 2022

Total Payroll $7.3M ↑ ~$452.7K vs 2022

Profit Margin 7.9% ↓ 5.7pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	N/A	86.2%	91.7%	97.4%	85.4%	87.5%	84.8%	88.9%	94.3%	90.1%	79.8%	90.7%	92.2%
Beds	43,800	120	120	120	120	120	120	120	120	120	120	120	120
Net Income	-$206,209	$639,320	$801,537	$368,172	$629,033	$1,306,158	-$900,162	$1,867,338	$1,243,984	$1,869,009	$5,668,745	$1,730,681	$989,364
Gross Revenue	$6,752,591	$7,633,786	$8,511,308	$8,155,774	$8,165,319	$9,146,060	$7,162,491	$11,492,159	$11,343,748	$12,543,537	$13,263,611	$12,744,943	$12,566,308
Operating Expenses	$7,114,054	$7,006,567	$7,728,161	$7,792,408	$7,615,704	$7,848,834	$8,160,539	$9,766,779	$10,187,742	$10,693,589	$9,816,947	$11,183,246	$11,725,036
Net Patient Revenue	$6,752,591	$7,633,786	$8,511,308	$8,155,774	$8,165,319	$9,146,060	$7,162,491	$11,492,159	$11,343,748	$12,543,537	$13,263,611	$12,744,943	$12,566,308
Total Payroll	$4,449,196	$4,550,163	$5,037,963	$5,054,673	$5,116,698	$5,093,068	$5,381,629	$6,447,462	$6,598,559	$6,904,581	$6,145,709	$6,871,515	$7,324,169
Profit Margin %	-3.1%	8.4%	9.4%	4.5%	7.7%	14.3%	-12.6%	16.3%	11.0%	14.9%	42.7%	13.6%	7.9%
Medicare %	15.8%	16.1%	14.7%	13.2%	10.9%	7.6%	11.1%	14.4%	10.8%	14.5%	13.5%	8.2%	10.3%
Medicaid %	62.0%	62.6%	65.6%	70.9%	65.6%	73.1%	71.9%	72.5%	78.2%	71.8%	78.1%	83.0%	82.3%
Private %	22.2%	21.3%	19.7%	15.8%	23.6%	19.3%	17.0%	13.1%	11.0%	13.7%	8.4%	8.8%	7.4%
Revenue/Day	$200	$202	$212	$191	$218	$238	$193	$295	$275	$317	$380	$321	$311
Cost/Day	$211	$185	$192	$183	$204	$204	$220	$251	$247	$270	$281	$282	$290
Avg Length of Stay	237.5 days	266.6 days	282.8 days	836.1 days	269.0 days	446.6 days	314.8 days	274.2 days	434.7 days	373.3 days	360.2 days	456.4 days	388.3 days

Finances and operations

Home revenue

$12.7M

Profit

$989.4K

Privately-owned community Operated by a partnership between two or more business owners.

Home revenue

$12.7M

Profit

$989.4K

Payroll costs

$7.3M

57.6% of revenue

Other operating costs

$4.4M

Total costs $11.7M

What does this home offer?

Housing Options: Studio / 1 Bed / Semi-Private Rooms

Building Type: Single-story

Dining Services

Beauty Services

Housekeeping Services

Social and Recreational Activities

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

How we assess these insights Show admissions and discharges

Calculate Travel Distance to Manor Hills

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Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled

General New York resident, Medicaid- eligible, care need (not necessarily nursing home level).

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $30,182 individual, higher due to NY Medicaid expansion

Higher asset limit; urban density increases demand.

Benefits

Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Assistive technology ($500 avg.)

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+

General New York resident, at risk of decline but not nursing home level.

Income Limits ~$2,500/month individual, varies

Asset Limits $15,000 individual

Cost-sharing required above certain income; urban/rural balance.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Case management Transportation (~5 trips/month)

Senior Citizen Rent Increase Exemption (SCRIE)

NY SCRIE

Age 62+

General NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.

Income Limits (2025) $50,000/year household

Asset Limits No strict asset cap, but income-focused eligibility.

Limited to NYC’s rent-regulated units; high demand in urban areas.

Benefits

Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord

Senior Citizen Homeowners’ Exemption (SCHE)

NY SCHE

Age 65+

General NYC resident, own and live in a 1-3 family home, co-op, or condo.

Income Limits (2025) $58,399/year household

Asset Limits No strict asset cap, income-driven eligibility.

Applies only in NYC; excludes large apartment buildings.

Benefits

Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value)

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

NYFSC Home Sharing

Age One participant must be 60+ (host or guest)

General NYC resident, able to share living space.

Income Limits No strict limit, but targets those needing cost relief.

Asset Limits Not applicable; focus on housing need.

Primarily NYC-focused; limited slots due to demand.

Benefits

Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates

What neighborhood is Manor Hills in?

Manor Hills is in the Wellsville neighborhood of Wellsville.

Who is the owner of Manor Hills?

The legal owner and operator of Manor Hills is Willow Ridge Senior Living, LLC.

Is Manor Hills in a walkable area?

Manor Hills has a walk score of 47. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

How many beds does Manor Hills have?

Manor Hills has 137 beds.

Are there photos of Manor Hills?

Yes — there are 6 photos of Manor Hills in the photo gallery on this page.

What is the address of Manor Hills?

Manor Hills is located at 4192-B Bolivar Road, Wellsville, NY 14895.

What is the phone number of Manor Hills?

(518) 621-7309 will put you in contact with the team at Manor Hills.

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Manor Hills

Overview of Manor Hills

Quality ratings

Staffing hours breakdown

Types of Care at Manor Hills

Capacity and availability

This home usually has limited availability

About this community

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Staffing & Medical

Amenities & Lifestyle

Dining & Nutrition

Contact Manor Hills

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Inspection Reports

Health Inspection History

Inspections since 2019

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Lawsuit overview for Manor Hills

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

71 Certified Nursing Assistant

20 Registered Nurse

18 Licensed Practical Nurse

3 Other Dietary Services Staff

2 Physical Therapy Assistant

1 Occupational Therapy Aide

1 Dental Services Staff

1 Qualified Social Worker

1 Respiratory Therapy Technician

1 Mental Health Service Worker

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mostly short-term rehab stays

Places of interest near Manor Hills

Calculate Travel Distance to Manor Hills

Financial Assistance for Memory Care in New York

Community First Choice Option

Expanded In-Home Services for the Elderly Program (EISEP)

Senior Citizen Rent Increase Exemption (SCRIE)

Senior Citizen Homeowners’ Exemption (SCHE)

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

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Memory Care in New York