Manor Hills

Nursing Home, Assisted Living & Memory Care · Wellsville, NY

CMS overall rating

4192-B Bolivar Road, Wellsville, NY 14895 View map

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Manor Hills accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Manor Hills accepts Medicare, Medicaid, and private pay.

Overview of Manor Hills

Manor Hills is a compassionate assisted living and memory care community in Wellsville, NY, that offers personal care and memory care. With a warm and welcoming environment, the community ensures older adults are comfortable. Housekeeping, meal service, and onsite activities are also offered, so residents have a hassle-free living. The community utilizes personalized approach to care to enhance residents’ living experiences.

Residents can freely interact with their peers and participate in a variety of fun activities. An activity room, outdoor seating, and a hair salon are also available for residents’ recreation and wellness. With its ideal location in a quiet residential area, residents experience a laid-back retirement. This senior living community is a good option for retirement in New York, especially with its dedicated services.

Facility Direct Line (518) 621-7309

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

4h 9m per day

vs avg

2 of 6 metrics below state avg

Standout metric Nurse Aide is +18% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	48m per day	▲ 14% State avg: 42m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	39m per day	▼ 14% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 34m per day	▲ 18% State avg: 2h 11m per day · National avg: 2h 21m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 19m per day	▲ 5% State avg: 3h 10m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	1m per day	▼ 91% State avg: 7m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	33m per day	▲ 16% State avg: 28m per day · National avg: 29m per day

Capacity and availability

388 days

137-bed community

A larger shared setting that may offer more common spaces and organized community services.

37 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 47 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate

92%

Similar to the New York average: 88.3%

Occupied beds

126 / 137

Average occupied beds in New York homes 166 beds

Facility TypeAdult Home

CountyAllegany

Manor Hills is legally operated by Willow Ridge Senior Living, LLC.

Respite Care

Licensed Nurses/CNAs

Hair Salon

Outdoor Seating

Common Areas For Socializing

Private Dining Room

Activity Room

Onsite Activities

Since 2019 · 7 years of data 0 enforcement actions 12 violations 5 inspections

Inspection Score

10 points above the New York average for assisted living residences (83/100)

Inspection Scorecard This scorecard compares key inspection, violation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. New York state average

Overall vs. NY average

Latest Inspection June 14, 2024 Complaint Investigation

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NY Average	vs. NY Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	5	9	This facility has 44% fewer total inspections than a typical New York assisted living residence (5 vs. NY avg 9).↓ 44% better
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	0	6	This facility has 100% fewer complaint visits than a typical New York assisted living residence (0 vs. NY avg 6).↓ 100% better Rank #56 / 318 Complaint visits — State benchmarked This home is ranked 56th out of 318 homes in New York. Shows this facility's complaint-related visits compared to the New York average among 318 comparable communities in the ranking pool. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.

Violations Violations are formal regulatory issues recorded during state inspections.	This Facility	NY Average	vs. NY Avg
Total violations Formal regulatory issues recorded by inspectors across all inspection types.	12	14.5	This facility has 17% fewer total violations than a typical New York assisted living residence (12 vs. NY avg 14.5).↓ 17% better Rank #1 / 318 Total violations — State benchmarked This home is ranked 1st out of 318 homes in New York. Shows this facility's violations compared to the New York average among 318 comparable communities in the ranking pool. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.
Violations per year Average violations per year since 2019.	1.7	2.1	This facility has 19% fewer violations per year than a typical New York assisted living residence (1.7 vs. NY avg 2.1).↓ 19% better
Violations per inspection Average violations per inspection.	2.4	1.6	This facility has 50% more violations per inspection than a typical New York assisted living residence (2.4 vs. NY avg 1.6).↑ 50% worse Rank #1 / 318 Violations per inspection — State benchmarked This home is ranked 1st out of 318 homes in New York. Shows this facility's violations per inspection compared to the New York average among 318 comparable communities in the ranking pool. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on July 31, 2025, found no deficiencies or citations.
No citations or enforcement actions were issued in any inspection from August 1, 2021, through July 31, 2025.
No complaints were investigated or substantiated during the entire reporting period.

Show Inspection Reports

Inspections since 2019

Total health inspections 3

State average N/A

Last Health inspection on Jun 2024

Total health citations

State average N/A

Citations per inspection

3.33

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

9 of 10 citations resulted from standard inspections; and 1 of 10 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 7 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

0 serious citations State average: N/A

7 moderate citations State average: N/A

3 minor citations State average: N/A

Citations history (last 7 years)

Infection Control moderate citation Jun 14, 2024

Corrected

Nutrition moderate citation Jun 14, 2024

Corrected

Quality of Care moderate citation Jun 14, 2024

Corrected

Resident Rights minor citation Jun 14, 2024

Corrected

Total Cases 1

Active Cases 1

Closed 0

Since 2026

Most Recent 2026

Next Court Date Jun 15, 2026

View full lawsuit report

Total staff 119

Employees 116

Contractors 3

Staff to resident ratio 1.11 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 61

Average shift 7.6 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 42,899

Nursing staff breakdown

7.7 hours

9 hours

7.4 hours

Contractor staffing

1,517 contractor hours this quarter

Registered Nurse: 3

Staff by category


Certified Nursing Assistant	71	0	71	26,303	92	100%	7.4
Registered Nurse	17	3	20	8,178	92	100%	7.7
Licensed Practical Nurse	18	0	18	6,711	92	100%	9
Other Dietary Services Staff	3	0	3	913	73	79%	5.9
Physical Therapy Assistant	2	0	2	304	42	46%	7.2
Occupational Therapy Aide	1	0	1	144	23	25%	6.2
Dental Services Staff	1	0	1	125	16	17%	7.8
Qualified Social Worker	1	0	1	113	31	34%	3.6
Respiratory Therapy Technician	1	0	1	103	12	13%	8.6
Mental Health Service Worker	1	0	1	8	1	1%	7.5

71 Certified Nursing Assistant

% of Days 100%

20 Registered Nurse

% of Days 100%

18 Licensed Practical Nurse

% of Days 100%

3 Other Dietary Services Staff

% of Days 79%

2 Physical Therapy Assistant

% of Days 46%

1 Occupational Therapy Aide

% of Days 25%

1 Dental Services Staff

% of Days 17%

1 Qualified Social Worker

% of Days 34%

1 Respiratory Therapy Technician

% of Days 13%

1 Mental Health Service Worker

% of Days 1%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 11.6

18% worse than State average

State average: 9.8

Functional decline score 21.8

20% worse than State average

State average: 18.1

Long-stay resident measures

Significantly below average

Need for Help with Daily Activities Increased 20.3%

23% worse than State average

State average: 16.4%

Walking Ability Worsened 24.5%

48% worse than State average

State average: 16.6%

Low Risk Residents with Bowel/Bladder Incontinence 20.5%

In line with State average

State average: 21.4%

Falls with Major Injury 1.7%

42% better than State average

State average: 3.0%

High Risk Residents with Pressure Ulcers 7.2%

In line with State average

State average: 7.2%

Urinary Tract Infection 1.8%

29% worse than State average

State average: 1.4%

Lost Too Much Weight 4.3%

29% better than State average

State average: 6.1%

Depressive Symptoms 4.5%

75% better than State average

State average: 18.1%

Antipsychotic Use 28.8%

129% worse than State average

State average: 12.6%

Pneumococcal Vaccine 100.0%

9% better than State average

State average: 91.4%

Influenza Vaccine 100.0%

5% better than State average

State average: 95.2%

Hospitalizations per 1,000 days 2.02

18% worse than State average

State average: 1.71

ED visits per 1,000 days 1.52

13% worse than State average

State average: 1.35

Short-stay resident measures

Below average

Pneumococcal Vaccine 100.0%

30% better than State average

State average: 76.6%

Antipsychotic medication increase 2.4%

85% worse than State average

State average: 1.3%

Influenza Vaccine 100.0%

27% better than State average

State average: 78.8%

Re-hospitalized after SNF stay 26.7%

30% worse than State average

State average: 20.6%

Emergency department visits 8.8%

9% better than State average

State average: 9.7%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 48.1%

10% worse than State average

State average: 53.7%

Successful return to home or community 43.8%

13% worse than State average

State average: 50.6%

Breakdown by payment type

Medicare

51% of new residents, usually for short-term rehab.

Typical stay 2 - 3 months

Private pay

13% of new residents, often for short stays.

Typical stay 5 - 6 months

Medicaid

35% of new residents, often for long-term daily care.

Typical stay 2 years

Total residents 107

Medicare

6.5% of residents

Medicaid

62.6% of residents

Private pay or other

30.8% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Manor Hills from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 80.8% ↓ 9.9pp vs 2022

Net Patient Income $841.3K ↓ ~$720.4K vs 2022

Payroll Costs $7.0M ↑ ~$421.3K vs 2022

Operating Margin 6.7% ↓ 5.6pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	N/A	86.2%	91.7%	97.4%	85.4%	87.5%	84.8%	88.9%	94.3%	90.1%	79.8%	90.7%	80.8%
Beds	43,800	120	120	120	120	120	120	120	120	120	120	120	137
Net Income	-$206,209	$639,320	$801,537	$368,172	$629,033	$1,306,158	-$900,162	$1,867,338	$1,243,984	$1,869,009	$5,668,745	$1,730,681	$989,364
Gross Revenue	$6,752,591	$7,633,786	$8,511,308	$8,155,774	$8,165,319	$9,146,060	$7,162,491	$11,492,159	$11,343,748	$12,543,537	$13,263,611	$12,744,943	$12,566,308
Operating Expenses	$7,114,054	$7,006,567	$7,728,161	$7,792,408	$7,615,704	$7,848,834	$8,160,539	$9,766,779	$10,187,742	$10,693,589	$9,816,947	$11,183,246	$11,725,036
Net Patient Income	-$361,463	$627,219	$783,147	$363,366	$549,615	$1,297,226	-$998,048	$1,725,380	$1,156,006	$1,849,948	$3,446,664	$1,561,697	$841,272
Net Patient Revenue	$6,752,591	$7,633,786	$8,511,308	$8,155,774	$8,165,319	$9,146,060	$7,162,491	$11,492,159	$11,343,748	$12,543,537	$13,263,611	$12,744,943	$12,566,308
Payroll Costs	$4,217,642	$4,452,806	$5,037,963	$5,039,595	$5,050,065	$5,043,208	$5,287,438	$6,241,650	$6,475,212	$6,704,990	$5,937,199	$6,608,407	$7,029,696
Operating Margin %	-5.4%	8.2%	9.2%	4.5%	6.7%	14.2%	-13.9%	15.0%	10.2%	14.8%	26.0%	12.3%	6.7%
Medicare %	15.8%	16.1%	14.7%	13.2%	10.9%	7.6%	11.1%	14.4%	10.8%	14.5%	13.5%	8.2%	10.3%
Medicaid %	62.0%	62.6%	65.6%	70.9%	65.6%	73.1%	71.9%	72.5%	78.2%	71.8%	78.1%	83.0%	82.3%
Private %	22.2%	21.3%	19.7%	15.8%	23.6%	19.3%	17.0%	13.1%	11.0%	13.7%	8.4%	8.8%	7.4%
Net Patient Revenue/Day	$200	$202	$212	$191	$218	$238	$193	$295	$275	$317	$380	$321	$311
Cost/Day	$211	$185	$192	$183	$204	$204	$220	$251	$247	$270	$281	$282	$290
Avg Length of Stay	237.5 days	266.6 days	282.8 days	836.1 days	269.0 days	446.6 days	314.8 days	274.2 days	434.7 days	373.3 days	360.2 days	456.4 days	388.3 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$12.6M

Net patient income

$841.3K

For-profit Corporation

Net patient revenue

$12.6M

Net patient income

$841.3K

Other income

$148.1K

Payroll costs

$7.0M 55.9% of net patient revenue

Other operating costs

$4.7M

Total costs

$11.7M

What does this home offer?

Housing Options: Studio / 1 Bed / Semi-Private Rooms

Building Type: Single-story

Beauty Services

Housekeeping Services

Social and Recreational Activities

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (51% of admissions), and a typical Medicare stay runs around 2 - 3 months.

Coverage residents most often arrive under.

Medicare 51%

Private pay 13%

Medicaid 35%

Coverage residents most often leave under.

Medicare 52%

Private pay 15%

Medicaid 33%

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Who is the owner of Manor Hills?

Manor Hills is legally operated by Willow Ridge Senior Living, LLC.

Is Manor Hills in a walkable area?

Manor Hills has a walk score of 47. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Manor Hills?

Manor Hills's occupancy is 92%.

Does Manor Hills operate as a for-profit or non-profit?

Manor Hills is registered as a for-profit in NY.

How many beds does Manor Hills have?

Manor Hills has 137 beds.

Are there photos of Manor Hills?

Yes — there are 13 photos of Manor Hills in the photo gallery on this page.

What is the address of Manor Hills?

Manor Hills is located at 4192-B Bolivar Road, Wellsville, NY 14895.

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Manor Hills

Overview of Manor Hills

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Staffing & Medical

Amenities & Lifestyle

Contact Manor Hills

Inspection History

Inspection Scorecard This scorecard compares key inspection, violation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Violations Violations are formal regulatory issues recorded during state inspections.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2019

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Lawsuit overview for Manor Hills

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

71 Certified Nursing Assistant

20 Registered Nurse

18 Licensed Practical Nurse

3 Other Dietary Services Staff

2 Physical Therapy Assistant

1 Occupational Therapy Aide

1 Dental Services Staff

1 Qualified Social Worker

1 Respiratory Therapy Technician

1 Mental Health Service Worker

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Places of interest near Manor Hills

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