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Mulberry Creek Assisted Living
Nursing Home, Memory Care & Skilled Nursing · Martinsville, VA
Cozy private resident room with floral decor Exterior view of Mulberry Creek Assisted Living facility Common area with seating and piano A hallway with a table and lamp in an assisted living facility Dining area with tables set for meals Interior view of a hallway in an assisted living facility Bright corridor with natural light and wall decorations Cozy reading nook with floral chairs and bookshelves A quiet meeting room with a table and chairs Interior common area with seating and television

Mulberry Creek Assisted Living

Nursing Home, Memory Care & Skilled Nursing · Martinsville, VA
400 Blue Ridge Street, Martinsville, VA 24112 View map
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Overview of Mulberry Creek Assisted Living

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Three kinds of care sit under one roof at Mulberry Creek Assisted Living in Martinsville, Virginia. Assisted living covers the day-to-day activities a resident can no longer manage alone, which usually means a hand with bathing, dressing, and keeping medications straight, and nothing past that.

Memory care answers a different problem. The need there is cognitive rather than physical, and it often arrives when explaining stops working: a person who is steady on their feet and entirely capable of walking out a door for reasons that made sense to them an hour ago. Supervision handles that in a way argument cannot.

Skilled nursing and nursing home care bring licensed nursing on site around the clock, for residents whose medical situation needs watching rather than visiting.

Having all three available matters most when a condition changes. A resident moves within the community instead of starting somewhere new, which spares a family the whole process of touring buildings again while a parent is already unwell, and spares the resident the loss of everyone they have gotten to know.

Facility Direct Line (540) 309-5982
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By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 60 Rank #62 / 81Bed count — State benchmarkedThis nursing home is ranked 62nd out of 81 nursing homes we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities. Rank #19 / 84Walk Score — State benchmarkedThis nursing home is ranked 19th out of 84 nursing homes we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
60 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #58 / 70Occupancy rate — State benchmarkedThis nursing home is ranked 58th out of 70 nursing homes we track in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 70. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
56.7% This home usually has availability
Lower than the Virginia average: 76.8%
Occupied beds
34 / 60

About this community

License Details

QualificationResidential and Assisted Living Care | Non-Ambulatory

Ownership & Operating Entity

Mulberry Creek Assisted Living is administered by Kailey Joyce.

Therapy & Rehabilitation

1 service
Rehabilitation Services

Additional Policies & Features

Pets not allowed
Visitor PolicyVisitation hours are not restricted; contact the facility for more information.
HousekeepingYes
Linen ServiceYes

Amenities & Lifestyle

Wi-Fi
Salon
Housekeeping
Laundry
Transportation
Activities
Touring HoursVisiting hours: 8:00 AM-8:00 PM

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Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2025 · 1 year of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 20 deficiencies 4 complaints 1 inspection

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2025 vs. Virginia state average
Overall vs. VA average 1 Worse Metrics worse than Virginia average:
• Deficiencies per inspection (641% above) 3 Better Metrics better than Virginia average:
• Total deficiencies (38% below)
• Total complaints (43% below)
• Complaints per year (43% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 2032 This facility has 38% fewer total deficiencies than a typical Virginia nursing home (20 vs. VA avg 32).↓ 38% better
Deficiencies per inspection Info Average deficiencies per inspection. 20.02.7 This facility has 641% more deficiencies per inspection than a typical Virginia nursing home (20 vs. VA avg 2.7).↑ 641% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 114 This facility has had 93% fewer total inspections than the Virginia average (1 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 93% fewer

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 47 This facility has 43% fewer total complaints than a typical Virginia nursing home (4 vs. VA avg 7).↓ 43% better
Complaints per year Info Average complaints per year since 2025. 47 This facility has 43% fewer complaints per year than a typical Virginia nursing home (4 vs. VA avg 7).↓ 43% better
Show Inspection Reports

Places of interest near Mulberry Creek Assisted Living

Address 0.0 miles from city center Info Estimated distance in miles from Martinsville's city center to Mulberry Creek Assisted Living's address, calculated via Google Maps.

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Compare Nursing Homes around the area

Info below is compiled from CMS reports & the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment. CCRC (Continuing Care Retirement Community): A campus with multiple care levels so residents can age in place without moving.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Virginia average is: 76.3% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Sunnyside Presbyterian Retirement Community ★ ★ ★ ★ ★
NH
AL
MC
SNF
Harrisonburg
91
Facility 91
VA AVG 114
Rank #45 / 81
80.2%
Facility 80.2%
VA AVG 76.8%
Rank #38 / 70
+4%
4.72
Facility 4.72
VA AVG 3.74
Rank #29 / 70
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ -64%+26%
$0
Facility $0
VA AVG $54.3k
Rank #1 / 74
5
Facility 5
VA AVG 38.4
Rank #2 / 69
1.7
Facility 1.7
VA AVG 8.9
Rank #1 / 69
-73-
88
Facility 88
VA AVG 41
Rank #4 / 84
Richard Morin
$11.3MFiscal year ending 12/2023
Facility $11.3MFiscal year ending 12/2023
VA AVG $19.9M
Rank #49 / 69
$13.8MFiscal year ending 12/2023
Facility $13.8MFiscal year ending 12/2023
VA AVG $11.3M
Rank #19 / 69
122.3%Fiscal year ending 12/2023
Facility 122.3%Fiscal year ending 12/2023
VA AVG 76.3%
Rank #4 / 69
495387
Goodwin House Bailey’s Crossroads ★ ★ ★ ★ ★
NH
AL
HC
HOS
IL
MC
PC
SNF
Falls Church
500
Facility 500
VA AVG 114
Rank #1 / 81
60.8%
Facility 60.8%
VA AVG 76.8%
Rank #52 / 70
-21%
5.59
Facility 5.59
VA AVG 3.74
Rank #13 / 70
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ +152%+49%
$0
Facility $0
VA AVG $54.3k
Rank #1 / 74
16
Facility 16
VA AVG 38.4
Rank #23 / 69
5.3
Facility 5.3
VA AVG 8.9
Rank #22 / 69
-304-
65
Facility 65
VA AVG 41
Rank #14 / 84
Donald Calloway
$47.1MFiscal year ending 09/2023
Facility $47.1MFiscal year ending 09/2023
VA AVG $19.9M
Rank #2 / 69
$29.2MFiscal year ending 09/2023
Facility $29.2MFiscal year ending 09/2023
VA AVG $11.3M
Rank #2 / 69
62.2%Fiscal year ending 09/2023
Facility 62.2%Fiscal year ending 09/2023
VA AVG 76.3%
Rank #15 / 69
495171
Windsormeade Williamsburg, Pinnacle Living ★ ★ ★ ★ ★
NH
AL
IL
SNF
Williamsburg
32
Facility 32
VA AVG 114
Rank #77 / 81
93.8%
Facility 93.8%
VA AVG 76.8%
Rank #33 / 70
+22%
5.73
Facility 5.73
VA AVG 3.74
Rank #12 / 70
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ +48%+53%
$0
Facility $0
VA AVG $54.3k
Rank #1 / 74
9
Facility 9
VA AVG 38.4
Rank #7 / 69
3.0
Facility 3.0
VA AVG 8.9
Rank #6 / 69
-30-
80
Facility 80
VA AVG 41
Rank #9 / 84
Virginia United Methodist Homes Of Williamsburg, Inc
$23.6MFiscal year ending 05/2024
Facility $23.6MFiscal year ending 05/2024
VA AVG $19.9M
Rank #25 / 69
$10.0MFiscal year ending 05/2024
Facility $10.0MFiscal year ending 05/2024
VA AVG $11.3M
Rank #35 / 69
42.5%Fiscal year ending 05/2024
Facility 42.5%Fiscal year ending 05/2024
VA AVG 76.3%
Rank #56 / 69
495402
Brandermill Woods Healthcare Communities ★ ★ ★ ★ ★
NH
AL
CCRC
IL
MC
SNF
Midlothian
91
Facility 91
VA AVG 114
Rank #45 / 81
60.4%
Facility 60.4%
VA AVG 76.8%
Rank #55 / 70
-21%
5.32
Facility 5.32
VA AVG 3.74
Rank #19 / 70
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ +17%+42%
$0
Facility $0
VA AVG $54.3k
Rank #1 / 74
7
Facility 7
VA AVG 38.4
Rank #4 / 69
2.3
Facility 2.3
VA AVG 8.9
Rank #4 / 69
-55-
4
Facility 4
VA AVG 41
Rank #82 / 84
Frasier Brickhouse
$29.3MFiscal year ending 06/2024
Facility $29.3MFiscal year ending 06/2024
VA AVG $19.9M
Rank #14 / 69
$11.8MFiscal year ending 06/2024
Facility $11.8MFiscal year ending 06/2024
VA AVG $11.3M
Rank #25 / 69
40.5%Fiscal year ending 06/2024
Facility 40.5%Fiscal year ending 06/2024
VA AVG 76.3%
Rank #60 / 69
495183

Rank badges are statewide and care-type specific: each nursing home is ranked against every other VA nursing home we track that reports that metric, not just the 4 on this page. See how we rank facilities

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Frequently Asked Questions about Mulberry Creek Assisted Living

Is Mulberry Creek Assisted Living in a walkable area?

Mulberry Creek Assisted Living has a walk score of 60. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Mulberry Creek Assisted Living?

Mulberry Creek Assisted Living's occupancy is 56.7%.

Are pets allowed at Mulberry Creek Assisted Living?

No, Mulberry Creek Assisted Living has a no-pet policy.

Who is the administrator of Mulberry Creek Assisted Living?

Kailey Joyce is the administrator of Mulberry Creek Assisted Living.

How many beds does Mulberry Creek Assisted Living have?

Mulberry Creek Assisted Living has 60 beds.

Has Mulberry Creek Assisted Living had any deficiencies?

Mulberry Creek Assisted Living has had 20 reported deficiencies according to records from Virginia Department of Social Services (VDSS).

Are there photos of Mulberry Creek Assisted Living?

Yes — there are 10 photos of Mulberry Creek Assisted Living in the photo gallery on this page.

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