National Lutheran Communities & Services
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Frederick, MD

National Lutheran Communities & Services

Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Frederick, MD

Overview of National Lutheran Communities & Services

National Lutheran Communities & Services serves as the corporate parent organization based in Frederick, Maryland, managing a network of senior living campuses that provide independent living, assisted living, memory care, and skilled nursing. The organization incorporates personalized health care programs such as “myPotential at Home,” which delivers transitional medical therapies and dedicated in-home support to help older adults remain independent.

The Frederick neighborhood has a walkability score of 38 out of 100, meaning the area is car-dependent and requires a vehicle for most trips. This specific Westview Drive location serves strictly as the central administrative office rather than a residential clinical facility, meaning its direct nursing citations-per-inspection rate is zero.

On-site routines across their actual care campuses focus on 24-hour supervision, medication assistance, and balanced meal plans.

Interested individuals who want to explore senior living arrangements can reach out to the corporate office of National Lutheran Communities & Services to find nearby campus locations, request detailed tier pricing menus, or confirm regional facility availability.

By The Numbers

Community insights.

Walk Score Info Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation. Rank #101 / 160Walk Score — State benchmarked This nursing home is ranked 101st out of 160 nursing homes we track in Maryland for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Maryland facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
38 / 100

Contact National Lutheran Communities & Services

Managed by John Midolo

Executive Director

40 years of experience

John Midolo brings nearly 40 years of health care executive experience. He served as executive director at The Village at Orchard Ridge, a National Lutheran Community, from 2010 to 2015. John is licensed as a Nursing Home Administrator in Maryland and Virginia and has held numerous senior leadership roles in health care operations across Maryland and Virginia.

Places of interest near National Lutheran Communities & Services

Address 2.1 miles from city center Info Estimated distance in miles from Frederick's city center to National Lutheran Communities & Services's address, calculated via Google Maps.

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Compare Nursing Homes around Frederick

Info below is compiled from CMS reports & the MD Dept. of Health (OHCQ), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Maryland average is: 47.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Citizens Nursing Home ★ ★ ★ ★ ★
NH
HOS
MC
RC
SNF
Frederick
170
Facility 170
MD AVG 108
Rank #20 / 140
91.5%
Facility 91.5%
MD AVG 84.4%
Rank #33 / 92
+8%
3.66
Facility 3.66
MD AVG 3.86
Rank #47 / 115
★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ -18%-5%
$0
Facility $0
MD AVG $54.6k
Rank #1 / 119
33
Facility 33
MD AVG 52.3
Rank #30 / 119
8.3
Facility 8.3
MD AVG 11.5
Rank #33 / 119
1156-
41
Facility 41
MD AVG 45
Rank #88 / 160
Frederick County Maryland
$26.2MFiscal year ending 06/2025
Facility $26.2MFiscal year ending 06/2025
MD AVG $19.6M
Rank #18 / 115
$13.9MFiscal year ending 06/2025
Facility $13.9MFiscal year ending 06/2025
MD AVG $8.2M
Rank #17 / 115
53%Fiscal year ending 06/2025
Facility 53%Fiscal year ending 06/2025
MD AVG 47.1%
Rank #24 / 115
215105
Homewood Living Frederick ★ ★ ★ ★ ★
NH
AL
IL
MC
SNF
Frederick
120
Facility 120
MD AVG 108
Rank #56 / 140
69.3%
Facility 69.3%
MD AVG 84.4%
Rank #82 / 92
-18%
4.62
Facility 4.62
MD AVG 3.86
Rank #19 / 115
★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ +28%+20%
$0
Facility $0
MD AVG $54.6k
Rank #1 / 119
21
Facility 21
MD AVG 52.3
Rank #14 / 119
5.3
Facility 5.3
MD AVG 11.5
Rank #9 / 119
-83-
14
Facility 14
MD AVG 45
Rank #142 / 160
Phillip Bowers
$23.7MFiscal year ending 12/2024
Facility $23.7MFiscal year ending 12/2024
MD AVG $19.6M
Rank #27 / 115
$16.5MFiscal year ending 12/2024
Facility $16.5MFiscal year ending 12/2024
MD AVG $8.2M
Rank #11 / 115
69.7%Fiscal year ending 12/2024
Facility 69.7%Fiscal year ending 12/2024
MD AVG 47.1%
Rank #9 / 115
215245
Buckingham‘s Choice ★ ★ ★ ★ ★
NH
AL
MC
RC
SNF
Adamstown
42
Facility 42
MD AVG 108
Rank #115 / 140
63.6%
Facility 63.6%
MD AVG 84.4%
Rank #85 / 92
-25%
4.80
Facility 4.80
MD AVG 3.86
Rank #17 / 115
★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ +69%+24%
$0
Facility $0
MD AVG $54.6k
Rank #1 / 119
23
Facility 23
MD AVG 52.3
Rank #16 / 119
7.7
Facility 7.7
MD AVG 11.5
Rank #28 / 119
-27-
3
Facility 3
MD AVG 45
Rank #158 / 160
-
$22.4MFiscal year ending 12/2024
Facility $22.4MFiscal year ending 12/2024
MD AVG $19.6M
Rank #30 / 115
$10.5MFiscal year ending 12/2024
Facility $10.5MFiscal year ending 12/2024
MD AVG $8.2M
Rank #24 / 115
46.8%Fiscal year ending 12/2024
Facility 46.8%Fiscal year ending 12/2024
MD AVG 47.1%
Rank #35 / 115
215329
Autumn Lake Healthcare at Braddock Heights ★ ★ ★ ★ ☆
NH
HOS
RC
SNF
Frederick (Braddock Estates)
65
Facility 65
MD AVG 108
Rank #103 / 140
87.4%
Facility 87.4%
MD AVG 84.4%
Rank #51 / 92
+4%
3.23
Facility 3.23
MD AVG 3.86
Rank #86 / 115
★ ★ ★ ★ ☆ ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ☆ -1%-16%
$0
Facility $0
MD AVG $54.6k
Rank #1 / 119
40
Facility 40
MD AVG 52.3
Rank #50 / 119
13.3
Facility 13.3
MD AVG 11.5
Rank #81 / 119
-57--As Family Vb Holdings LLC
$8.4MFiscal year ending 12/2024
Facility $8.4MFiscal year ending 12/2024
MD AVG $19.6M
Rank #108 / 115
$1.3MFiscal year ending 12/2024
Facility $1.3MFiscal year ending 12/2024
MD AVG $8.2M
Rank #109 / 115
15.5%Fiscal year ending 12/2024
Facility 15.5%Fiscal year ending 12/2024
MD AVG 47.1%
Rank #80 / 115
215199

Rank badges are statewide and care-type specific: each nursing home is ranked against every other MD nursing home we track that reports that metric, not just the 4 on this page. See how we rank facilities

Financial assistance

Programs that may help with care and living costs in Maryland

National Lutheran Communities & Services is in Frederick, Maryland. These programs may support different care settings or living expenses. A listing does not confirm this community participates; our concierge team can help confirm.

Get financial aid guidance
In-home or residential support

Supporting Older Adults with Resources (SOAR)

Maryland SOAR

Income limit
Income below 60% of Maryland median income.

Eligibility

General
Maryland residents age 62 or older who need daily-living assistance and meet SOAR financial criteria; designed for people not qualifying for Medicaid or waiting for Medicaid-funded supports.
MD specifics
Senior Care, Senior Assisted Living Subsidy and Congregate Housing were consolidated into SOAR on July 1, 2026.

What it provides

  • Case management; approved home/community supports and partial assistance with monthly assisted-living fees; funding and individual authorization apply.
Nursing home coverage

Maryland Nursing Home Medicaid

Maryland Medical Assistance (Medicaid) Nursing Home Program

Eligibility

General
People who meet Maryland Medicaid nursing-facility medical and financial criteria; not limited solely to adults age 65 or older.

What it provides

  • Authorized Medicaid nursing-facility care; resident contribution and covered services are subject to current rules.
Cash support · veterans

Veterans Aid and Attendance (A&A) Benefit

VA Pension Aid and Attendance and Housebound Benefits (Federal)

Who it is for
Veterans or survivors with VA pension eligibility and an Aid and Attendance or Housebound medical need
Income limit
No single monthly income cutoff. VA compares countable annual income, after permitted deductions, with the applicable Maximum Annual Pension Rate for the household and benefit category.
Asset limit
Net-worth limit is $163,699 from December 1, 2025 through November 30, 2026. Net worth includes countable assets plus annual income; exclusions and transfer rules apply.

Eligibility

General
Veterans or eligible survivors who qualify for VA Pension or Survivors Pension and meet the additional Aid and Attendance or Housebound criteria. Service, discharge, family status and pension eligibility rules also apply.
MD specifics
A federal VA pension benefit; Aid and Attendance and Housebound enhancements cannot be received together.

What it provides

  • A higher pension ceiling for eligible Aid and Attendance or Housebound recipients. Actual pension equals the applicable annual maximum minus countable income; the two enhancements cannot be paid together.
Assisted living or in-home support

Increased Community Services (ICS)

Maryland Increased Community Services (ICS)

Income limit
Monthly income exceeds 300% of SSI; the excess is paid toward care under program rules.
Asset limit
Applicant countable assets no more than $2,500.

Eligibility

General
Adults 18 or older who need nursing-facility-level care, have lived in a nursing facility at least six months with Medicaid eligibility for at least 30 consecutive days, and are not eligible for an HCBS waiver or PACE. Community living must be safe and cost no more than institutional care.
MD specifics
Referral must come from Medicaid’s Eligibility Determination Division; there is no direct application.

What it provides

  • Approved services may include assisted living; personal assistance; medical day care; respite; adaptations and supports planning.
In-home & community support

Community Options Waiver

Maryland Medicaid Community Options Waiver

Income limit
Income up to 300% of the SSI benefit rate, subject to the applicable Medicaid category.
Asset limit
Countable assets up to $2,000 or $2,500, depending on eligibility category.

Eligibility

General
Age 18 or older, nursing-facility level of care, safely living at home/community, meeting Medicaid requirements and cost-effectiveness rules; cannot simultaneously join another waiver or PACE.
MD specifics
Community applicants join a registry and await invitation. A person whose nursing-facility services have been Medicaid-paid for at least 30 days may apply without that wait.

What it provides

  • Medicaid benefits including Community First Choice plus authorized waiver services such as assisted living; behavioral consultation; case management; family training and medical day care.
In-home support

Community Personal Assistance Services (CPAS)

Maryland Medicaid Community Personal Assistance Services

Eligibility

General
People of any age with full Medicaid, living in a community setting and needing help with at least one activity of daily living.
MD specifics
State-plan benefit with no age limit.

What it provides

  • Personal assistance; nurse monitoring and supports planning; plus other covered Medicaid benefits.
In-home support

Community First Choice (CFC)

Maryland Community First Choice (CFC)

Eligibility

General
People of any age with full Maryland Medicaid who need an institutional level of care and live in a community setting.

What it provides

  • Authorized personal assistance; supports planning; nurse monitoring; accessibility adaptations; assistive technology; meals; emergency response systems and transition services.
Adult day support

Medical Day Care Services Waiver

Maryland Medical Day Care Services Waiver

Eligibility

General
People age 16 or older with full Medicaid, nursing-facility-level care needs and a medical order for day care. They may not be enrolled in another waiver and community services must cost no more than institutional care.

What it provides

  • Authorized medical day care including nursing; medication monitoring; meals; activities; therapies; social work and transportation.
Prescription costs

Senior Prescription Drug Assistance Program (SPDAP)

Maryland Senior Prescription Drug Assistance Program

Income limit
Income at or below 300% of the federal poverty level.

Eligibility

General
Maryland resident for at least six months, Medicare recipient and enrolled in a prescription-drug plan, meeting SPDAP income requirements.
MD specifics
Not restricted to age 65 and older.

What it provides

  • Assistance with eligible Medicare prescription-plan premiums.
Medicare costs

Medicare Savings Programs (MSP)

Maryland Medicare Savings Programs

Who it is for
Medicare beneficiaries with limited income who need help with premiums or cost sharing

Eligibility

General
Medicare beneficiaries meeting the applicable state Medicare Savings Program eligibility rules.
MD specifics
Applications are administered by the state Medicaid program.

What it provides

  • Assistance with Medicare premiums and; for qualified QMB beneficiaries; Medicare-covered deductibles and coinsurance. The qualifying category determines which costs are paid.
Know before you visit

Frequently Asked Questions about National Lutheran Communities & Services

Quick answers from public records and the community's own listing.
01 Is National Lutheran Communities & Services in a walkable area?
National Lutheran Communities & Services has a walk score of 38. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
02 Are pets allowed at National Lutheran Communities & Services?
No, National Lutheran Communities & Services has a no-pet policy.
03 Are there photos of National Lutheran Communities & Services?
Yes — there is 1 photo of National Lutheran Communities & Services in the photo gallery on this page.
04 What levels of care does National Lutheran Communities & Services provide?
National Lutheran Communities & Services offers Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing.
05 What is the address of National Lutheran Communities & Services?
National Lutheran Communities & Services is located at 5275 Westview Drive, Suite 110, Frederick, MD 21703.
06 What is the phone number of National Lutheran Communities & Services?
(301) 354-2710 will put you in contact with the team at National Lutheran Communities & Services.
07 Is National Lutheran Communities & Services Medicare or Medicaid certified?
National Lutheran Communities & Services is not currently listed as a CMS-certified provider of Medicare or Medicaid.