New Hope White Lake Senior Living Community
New Hope White Lake Senior Living Community
Overview of New Hope White Lake Senior Living Community
New Hope White Lake Senior Living Community is a 117-bed assisted living and memory care facility at 450 S Williams Lake Road in White Lake, Oakland County, Michigan. Operated by New Hope White Lake, LLC, with Khurram Rumi Shahzad as Authorized Representative and Owner, the facility offers assisted living and memory care services under an all-inclusive pricing model. Administrator Shannon Snapp oversees operations. Respite care and life enrichment programming are available, along with assisted living lite services.
The facility is car-dependent, ranked 642nd of 702 statewide by walk score of 6. Current occupancy stands at 47 percent, with 55 residents of 117 capacity as of May 2025. The facility opened in January 2023.
Original licensing in January 2023 documented substantial compliance with zero deficiencies. Within six months, July 2023 renewal identified three deficiencies. The facility was offering independent living services without department approval, a program statement issue rather than operational failure.
It failed to maintain a meal census record as required. A sink in the assisted living salon had very low water pressure.
October 2023 complaint investigation substantiated two deficiencies following allegations of medication impropriety and HIPAA breaches. Medical records were accessible in an unlocked copy room. Medications were not always administered per physician’s orders. Documentation gaps included failure to initial medication administration records and unclear duplicate medication orders.
Allegations about inadequate resident care, inadequate memory care staffing, and building maintenance issues were not substantiated based on investigation findings. May 2025 complaint investigation substantiated one deficiency for documentation errors in medication administration records and controlled substance logs. The investigation found no evidence that residents failed to receive prescribed narcotic medications, but several documentation errors existed. An allegation about resident skin breakdown from inadequate personal care was not substantiated.
The pattern across four inspections over 2.3 years reveals systemic documentation deficiencies and administrative lapses rather than evidence of withheld care. The medication documentation failures are material for compliance purposes. The HIPAA breach from unlocked medical records is serious and warrants questions about privacy protocols and corrective action. The facility’s compliance posture appears as a newer operation still calibrating administrative systems, particularly around medication recording and privacy controls, though care delivery allegations have not been substantiated by investigators.
Families should verify medication administration protocols, documentation safeguards, and HIPAA compliance improvements following the October 2023 and May 2025 substantiated deficiencies before placement.
117-bed community Rank #86 / 435Bed count — State benchmarkedThis home is ranked 86th out of 435 homes in Michigan. Shows this facility's certified or reported bed count compared to other Michigan facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 6 / 100 Rank #643 / 703Walk Score — State benchmarkedThis home is ranked 643rd out of 703 homes in Michigan. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Michigan facilities. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeHomes For The Aged
StatusRegular
IssuanceAugust 1, 2025
ExpirationJuly 31, 2026
CountyOakland
License NumberAH630406127
Owner NameNew Hope White Lake, LLC
Assisted Living Lite
Specific ProgramsLife Enrichment
Touring HoursMon-Sun 9am-6pm
Inspection History
In Michigan, the Department of Licensing and Regulatory Affairs (LARA) conducts unannounced inspections and investigations to ensure long-term care facilities comply with state health codes.
Since 2023 · 3 years of data
6 deficiencies
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Michigan state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2023 vs. Michigan state average
Overall vs. MI average
0 Worse
No metrics in this bucket.
2 Better
Metrics better than Michigan average:
• Total deficiencies (25% below)
• Deficiencies per year (26% below)
• Total deficiencies (25% below)
• Deficiencies per year (26% below)
Latest Inspection
May 21, 2025
Complaint Investigation
Deficiencies
| This Facility | MI Average | vs. MI Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 6 | 8 | This facility has 25% fewer total deficiencies than a typical Michigan nursing home (6 vs. MI avg 8).↓ 25% better |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 2 | 2.7 | This facility has 26% fewer deficiencies per year than a typical Michigan nursing home (2 vs. MI avg 2.7).↓ 26% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- May 21, 2025 complaint investigation found one deficiency for medication documentation errors, but narcotic administration and skin breakdown allegations were not substantiated.
- October 3, 2023 complaint investigation substantiated two deficiencies for HIPPA breaches and improper medication administration, including unsecured records and failure to follow physician orders.
- July 26, 2023 renewal inspection cited three deficiencies for unapproved independent living services, missing meal census records, and low water pressure in an assisted living salon sink.
Places of interest near New Hope White Lake Senior Living Community
113.3 miles from city center
Estimated distance in miles from White Lake's city center to New Hope White Lake Senior Living Community's address, calculated via Google Maps.
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Financial Assistance for
Nursing Home in Michigan
New Hope White Lake Senior Living Community is located in White Lake, Michigan.
Here are the financial assistance programs available to residents in Michigan.
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The information below is reported by the Michigan Department of Licensing and Regulatory Affairs (LARA).
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Frequently Asked Questions about New Hope White Lake Senior Living Community
What neighborhood is New Hope White Lake Senior Living Community in?
New Hope White Lake Senior Living Community is in the White Lake neighborhood of White Lake.
Who is the owner of New Hope White Lake Senior Living Community?
The legal owner and operator of New Hope White Lake Senior Living Community is New Hope White Lake, LLC.
Is New Hope White Lake Senior Living Community in a walkable area?
New Hope White Lake Senior Living Community has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of New Hope White Lake Senior Living Community?
According to MI state health department records, New Hope White Lake Senior Living Community's license number is AH630406127.
When does New Hope White Lake Senior Living Community's license expire?
According to MI state health department records, New Hope White Lake Senior Living Community's license expires on July 31, 2026.
How many beds does New Hope White Lake Senior Living Community have?
New Hope White Lake Senior Living Community has 117 beds.
Are there photos of New Hope White Lake Senior Living Community?
Yes — there are 5 photos of New Hope White Lake Senior Living Community in the photo gallery on this page.
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