2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
NHC Healthcare in Knoxville is a nursing home on East Emerald Avenue. With 115 beds, it has been serving patients and families for 33 years. Thomas Shuford owns the facility. It accepts Medicare, Medicaid, and private pay, so families have various options to access care for residents.
Residents stay for an average of 71 days in the community due to its strength in short-term rehabilitation. It’s best suited for seniors recovering from surgery, injury, or hospitalization and ready to move toward independent living or a long-term care setting.
The home supports its rehabilitation mission through dedicated therapy and recovery services. Additionally, there is 24-hour staffing, as well as options for respite, hospice, and home care referrals.
Total nurse staffing averages approximately 3 hours and 32 minutes per resident. Nurse aides provide an additional 3 hours and 10 minutes of direct support each day. This level of hands-on support is central to the home’s services.
Residents have access to chef-approved dining tailored to individual nutritional needs, high-speed internet and cable TV in rooms, and a beauty and barber shop on the premises. Additionally, there is a dining room and outdoor relaxation area for residents and visiting family who want to share meals and time together. The facility also hosts daily activities and entertainment programming.
The neighborhood has a Walk Score of 31, which means a few services are within walking distance. However, most trips require driving. This may matter for families planning how often they can visit and which amenities they’ll rely on without a car.
NHC Healthcare Knoxville is best suited for those seeking a stable, service-rich short-term rehabilitation setting with lots of staffing support and thoughtful amenities.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 71st out of 177 homes in Tennessee for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 10m per day | ▼ 5% State avg: 3h 21m per day · National avg: 3h 26m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
NHC HealthCare, Knoxville is administered by Thomas Bradley Shuford.
Tennessee average 3.5
Last Health inspection on Nov 2024
Tennessee average 15.4
Tennessee average 4.39
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
12 of 16 citations resulted from standard inspections; 1 of 16 resulted from complaint investigations; and 3 of 16 came from combined inspections (standard and complaint).
100% better than Tennessee averageTennessee average: 1.1
67% worse than Tennessee averageTennessee average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
28% fewer staff per resident than Tennessee average
6% better than Tennessee average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 13 RN Staff are full-time employees. No contractors work on this role.
13
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hoursAssists with medical care and medications.
All 20 LPN Staff are full-time employees. No contractors work on this role.
20
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hoursHelps with daily care and mobility.
All 47 CNA Staff are full-time employees. No contractors work on this role.
47
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 47 | 0 | 47 | 15,064 | 92 | 100% | 9.4 |
| Licensed Practical Nurse | 20 | 0 | 20 | 8,798 | 92 | 100% | 9.5 |
| Registered Nurse | 13 | 0 | 13 | 6,500 | 92 | 100% | 9.3 |
| Nurse Aide in Training | 15 | 0 | 15 | 2,376 | 80 | 87% | 8.9 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 1,553 | 65 | 71% | 8.8 |
| Mental Health Service Worker | 4 | 0 | 4 | 1,541 | 65 | 71% | 8.4 |
| Physical Therapy Assistant | 4 | 0 | 4 | 579 | 70 | 76% | 6.7 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 543 | 75 | 82% | 6.5 |
| Dietitian | 2 | 0 | 2 | 538 | 61 | 66% | 7.4 |
| Speech Language Pathologist | 4 | 0 | 4 | 535 | 65 | 71% | 5.3 |
| Other Dietary Services Staff | 3 | 0 | 3 | 531 | 69 | 75% | 7.7 |
| Occupational Therapy Aide | 1 | 0 | 1 | 502 | 63 | 68% | 8 |
| Administrator | 1 | 0 | 1 | 452 | 58 | 63% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 400 | 50 | 54% | 8 |
| Physical Therapy Aide | 3 | 0 | 3 | 292 | 65 | 71% | 4.4 |
| Qualified Social Worker | 1 | 0 | 1 | 207 | 65 | 71% | 3.2 |
| Medical Director | 0 | 1 | 1 | 2 | 3 | 3% | 0.5 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
61% lower than Tennessee averageTennessee average: $86K
43% fewer fines than Tennessee averageTennessee average: 1.7
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Tennessee averageTennessee average: 0.5
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.7
50% worse than Tennessee averageTennessee average: 10.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.1
34% worse than Tennessee averageTennessee average: 19.5
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
28.2%
76% worse than Tennessee averageTennessee average: 16.0%
Percent of long-stay residents whose ability to move independently worsened
33.0%
52% worse than Tennessee averageTennessee average: 21.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
17.1%
17% better than Tennessee averageTennessee average: 20.7%
Percent of long-stay residents experiencing one or more falls with major injury
4.0%
8% worse than Tennessee averageTennessee average: 3.7%
Percent of long-stay high risk residents with pressure ulcers
10.0%
85% worse than Tennessee averageTennessee average: 5.4%
Percent of long-stay residents with a urinary tract infection
0.6%
70% better than Tennessee averageTennessee average: 2.1%
Percent of long-stay residents who lose too much weight
3.4%
46% better than Tennessee averageTennessee average: 6.3%
Percent of long-stay residents who have depressive symptoms
2.7%
75% better than Tennessee averageTennessee average: 11.0%
Percent of long-stay residents who received an antipsychotic medication
19.2%
16% worse than Tennessee averageTennessee average: 16.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
11% better than Tennessee averageTennessee average: 89.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
6% better than Tennessee averageTennessee average: 94.5%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.9%
22% better than Tennessee averageTennessee average: 79.7%
Percent of short-stay residents who newly received an antipsychotic medication
0.3%
81% better than Tennessee averageTennessee average: 1.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.7%
16% better than Tennessee averageTennessee average: 79.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
13.0%
41% better than Tennessee averageTennessee average: 22.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.8%
13% better than Tennessee averageTennessee average: 11.2%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Tennessee averageTennessee average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
62.5%
16% better than Tennessee averageTennessee average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
61.4%
21% better than Tennessee averageTennessee average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
11% of new residents, usually for short-term rehab.
67% of new residents, often for short stays.
22% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
102Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for NHC HealthCare, Knoxville from 2011–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #54 / 181Payroll — State benchmarkedThis home is ranked 54th out of 181 homes in Tennessee for payroll. Shows total annual staff payroll benchmarked to the Tennessee average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #40 / 181Payroll % — State benchmarkedThis home is ranked 40th out of 181 homes in Tennessee for payroll %. Shows payroll as a percentage of revenue versus the Tennessee average. Well-run Tennessee facilities typically land around 50–62% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Most new residents arrive under private pay (67% of admissions), and a typical private pay stay runs around 1 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
2.8 miles from city center
Estimated distance in miles from Knoxville's city center to NHC HealthCare, Knoxville's address, calculated via Google Maps.
Add your location
Info below is compiled from CMS reports & the TN Dept. of Health (TDH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Ben Atchley Tennessee State Veterans‘ Home | NH SNF | Knoxville | 140
Facility
140
TN AVG
88
Rank
#47 / 425 |
93.7%
Facility
93.7%
TN AVG
71.5
Rank
#27 / 272 | +31% | 4.83
Facility
4.83
TN AVG
3.63
Rank
#13 / 177 | -10% | +33% | $0
Facility
$0
TN AVG
$90.9k
Rank
#1 / 182 | 5
Facility
5
TN AVG
15.4
Rank
#17 / 181 | 1.7
Facility
1.7
TN AVG
4.4
Rank
#8 / 181 | - | 131 | - |
7
Facility
7
TN AVG
34
Rank
#469 / 551 | State Of Tennessee | $19.5MFiscal year ending 06/2024
Facility
$19.5MFiscal year ending 06/2024
TN AVG
$11.5M
Rank
#40 / 181 | $9.0MFiscal year ending 06/2024
Facility
$9.0MFiscal year ending 06/2024
TN AVG
$4.6M
Rank
#14 / 181 | 46.1%Fiscal year ending 06/2024
Facility
46.1%Fiscal year ending 06/2024
TN AVG
41%
Rank
#7 / 181 | 445484 | ||||
| Holston Health And Rehabilitation Center | NH HC HOS PC SNF | Knoxville | 94
Facility
94
TN AVG
88
Rank
#174 / 425 |
81.9%
Facility
81.9%
TN AVG
71.5
Rank
#93 / 272 | +15% | 3.36
Facility
3.36
TN AVG
3.63
Rank
#88 / 177 | -1% | -7% | $0
Facility
$0
TN AVG
$90.9k
Rank
#1 / 182 | 5
Facility
5
TN AVG
15.4
Rank
#17 / 181 | 2.5
Facility
2.5
TN AVG
4.4
Rank
#29 / 181 | - | 77 | - |
2
Facility
2
TN AVG
34
Rank
#505 / 551 | Daniel Mckenzie | $10.2MFiscal year ending 12/2023
Facility
$10.2MFiscal year ending 12/2023
TN AVG
$11.5M
Rank
#80 / 181 | $6.2MFiscal year ending 12/2023
Facility
$6.2MFiscal year ending 12/2023
TN AVG
$4.6M
Rank
#73 / 181 | 61.1%Fiscal year ending 12/2023
Facility
61.1%Fiscal year ending 12/2023
TN AVG
41%
Rank
#77 / 181 | 445344 | ||||
| NHC HealthCare, Farragut | NH AL MC SNF | Knoxville | 88
Facility
88
TN AVG
88
Rank
#186 / 425 | - | - | 4.17
Facility
4.17
TN AVG
3.63
Rank
#23 / 177 | +27% | +15% | $0
Facility
$0
TN AVG
$90.9k
Rank
#1 / 182 | 12
Facility
12
TN AVG
15.4
Rank
#72 / 181 | 6.0
Facility
6.0
TN AVG
4.4
Rank
#145 / 181 | - | 91 | - |
24
Facility
24
TN AVG
34
Rank
#357 / 551 | Karla Lane | $16.3MFiscal year ending 12/2023
Facility
$16.3MFiscal year ending 12/2023
TN AVG
$11.5M
Rank
#23 / 181 | $9.6MFiscal year ending 12/2023
Facility
$9.6MFiscal year ending 12/2023
TN AVG
$4.6M
Rank
#27 / 181 | 58.6%Fiscal year ending 12/2023
Facility
58.6%Fiscal year ending 12/2023
TN AVG
41%
Rank
#76 / 181 | 445415 | ||||
| Westmoreland Health And Rehabilitation Center | NH HOS PC RC SNF | Westmoreland | 100
Facility
100
TN AVG
88
Rank
#141 / 425 |
81.2%
Facility
81.2%
TN AVG
71.5
Rank
#98 / 272 | +14% | 2.92
Facility
2.92
TN AVG
3.63
Rank
#157 / 177 | -23% | -19% | $0
Facility
$0
TN AVG
$90.9k
Rank
#1 / 182 | 10
Facility
10
TN AVG
15.4
Rank
#57 / 181 | 5.0
Facility
5.0
TN AVG
4.4
Rank
#113 / 181 | - | 81 | - |
19
Facility
19
TN AVG
34
Rank
#385 / 551 | Lashell Spears | $10.2MFiscal year ending 12/2023
Facility
$10.2MFiscal year ending 12/2023
TN AVG
$11.5M
Rank
#78 / 181 | $4.0MFiscal year ending 12/2023
Facility
$4.0MFiscal year ending 12/2023
TN AVG
$4.6M
Rank
#130 / 181 | 38.7%Fiscal year ending 12/2023
Facility
38.7%Fiscal year ending 12/2023
TN AVG
41%
Rank
#174 / 181 | 445342 | ||||
| NHC HealthCare, Knoxville | NH HC HOS SNF | Knoxville (North Knoxville) | 115
Facility
115
TN AVG
88
Rank
#108 / 425 | - | - | 3.54
Facility
3.54
TN AVG
3.63
Rank
#71 / 177 | +16% | -2% | $0
Facility
$0
TN AVG
$90.9k
Rank
#1 / 182 | 16
Facility
16
TN AVG
15.4
Rank
#98 / 181 | 4.0
Facility
4.0
TN AVG
4.4
Rank
#77 / 181 | 1 | 95 | - |
31
Facility
31
TN AVG
34
Rank
#303 / 551 | Thomas Shuford | $10.3MFiscal year ending 12/2023
Facility
$10.3MFiscal year ending 12/2023
TN AVG
$11.5M
Rank
#81 / 181 | $6.5MFiscal year ending 12/2023
Facility
$6.5MFiscal year ending 12/2023
TN AVG
$4.6M
Rank
#54 / 181 | 62.5%Fiscal year ending 12/2023
Facility
62.5%Fiscal year ending 12/2023
TN AVG
41%
Rank
#40 / 181 | 445098 |
NHC HealthCare, Knoxville is located in Knoxville, Tennessee.
Here are the financial assistance programs available to residents in Tennessee.
NHC HealthCare, Knoxville is in the North Knoxville neighborhood of Knoxville.
NHC HealthCare, Knoxville has a walk score of 31. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to TN state health department records, NHC HealthCare, Knoxville's license number is 00000146.
NHC HealthCare, Knoxville's occupancy is 74.3%.
NHC HealthCare, Knoxville has been operating for approximately 34 years, based on available licensing and registration records.
No, NHC HealthCare, Knoxville has a no-pet policy.
NHC HealthCare, Knoxville is registered as a for-profit in TN.
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