Old Southwest Rehabilitation and Nursing

Nursing Home

Old Southwest Rehabilitation and Nursing

324 King George Ave SW, Roanoke, VA 24016 View Map
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Overview of Old Southwest Rehabilitation and Nursing

Old Southwest is the premier skilled nursing facility in Roanoke, offering its residents a sense of belonging. With an emphasis on skilled nursing, rehabilitation, and long-term care nursing service, the staff excels in practicing a personal approach to the meaningful service they are guaranteed to deliver to the seniors. The upscale skilled nursing home built its trusted reputation on excellent customer service and exceptional care that has earned the respect of being a reliable senior living community that one’s individual needs.
The short and long-term care nursing home strives to improve the lifestyle of its elderly through community, connection, and care. They offer a personalized care program to meet each individual’s unique needs. Amenities and services include an exceptional dining experience, innovative programs, and educational activities that all aim to ensure a wonderful experience during your golden years and provide additional support.

(540) 345-8139

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
1/5
Virginia average: 3.0/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
1/5
Virginia average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
1/5
Virginia average: 2.5/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
2/5
Virginia average: 3.8/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 49m per day

This home provides 2% more nursing time per resident than the state average.

Virginia average: 3h 45m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 20m per day 41m per day 41m per day
LPN / LVN Info Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day. 1h 7m per day 1h 0m per day 52m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 2m per day 2h 8m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 2m per day 3h 19m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 3m per day 5m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 10m per day 28m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 130

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Virginia average
Occupancy rate 51.3%
Residents per day (avg) 96
Occupancy rate
51.3%
Residents per day (avg)
96

Who this home usually serves

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Might be optimal for
Long-term daily care Ongoing support needs

Breakdown by payment type

Medicare

14% of new residents, usually for short-term rehab.

Typical stay 29 days

Private pay

22% of new residents, often for short stays.

Typical stay 28 days

Medicaid

64% of new residents, often for long-term daily care.

Typical stay 3 - 4 months

Finances and operations

Proprietary home
Partnership
Home revenue
$10.5M
Operating loss
-$585.3K
Proprietary home Partnership
Home revenue
$10,496,667.00
Operating loss
$-585,308.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.8M
36.2% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.3M
Total costs $11.1M
Years in operation
40 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 57 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. Trent Clugston, Administrator

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing

All Levels of Care

Skilled Nursing
Long Term Care
Rehabilitative Care
Respite Care
Palliative Care
Hospice Care

Programs & Activities

Specific Programs
Skilled Nursing, Long Term Care, Rehabilitative Care
Contact Old Southwest Rehabilitation and Nursing

Compare Nursing Homes around Roanoke

The information below is reported by the Virginia Department of Social Services and Department of Health.
Brandon Oaks Nursing and Rehabilitation Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

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62
No
-
33
NEFF, HEATHER
89.5%
$10,548,485.00
$5,871,705.00
55.7%
57.40
5/5
5.3278
4/5
4/5
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-
12
-
+16%
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+4%
Our Lady of the Valley
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Roanoke (Gainsboro)
189
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A+
68
RAWLINGS, DAVID
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64.70
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-
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South Roanoke Nursing Home
SNF

Nursing Home 24/7 care needed

AL

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98
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A+
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AMERICAN HEALTHCARE LLC
85.7%
$10,567,825.00
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85.20
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3.3595
2/5
2/5
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-
39
-
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0%
Pheasant Ridge Nursing and Rehab Center
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IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

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SNF

Nursing Homes 24/7 care needed

Roanoke
101
No
A+
15
BELL, VICTOR
89.3%
$14,018,919.00
$4,558,852.00
32.5%
89.10
2/5
3.5617
2/5
2/5
4/5
13
25
1
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-5%
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Old Southwest Rehabilitation and Nursing
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Roanoke (Old Southwest)
130
No
A+
57
SHULER, ANDREW
51.3%
$10,435,874.00
$3,804,537.00
36.5%
95.70
1/5
3.8211
1/5
1/5
2/5
6
131
4
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Old Southwest Rehabilitation and Nursing Reviews

Share your thoughts and experiences about Old Southwest Rehabilitation and Nursing. Let’s celebrate the stories that make a difference!
Reviewer avatar
Jazmin Vance
The absolute worst ever the administrator is a failure the DON is a failure it should be shut down IMMEDIATELY.What do you like most about living here? Answer: Nothing Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: No Are the common areas pleasant and comfortable for socializing or relaxing? Answer: No How would you rate the quality and variety of the meals? (1-5) Answer: 1 Are special diets handled well? Answer: No Is the dining schedule flexible enough to meet your preferences? Answer: No How do you feel about the level of social interaction available with other residents? Answer: It’s horrible How was the units offered in this community? Answer: There wasn’t any Do you feel safe living in this community? Answer: No How well do you think the community handles emergencies or unexpected events? Answer: Not well Are there any hidden fees or unexpected charges? Answer: No Would you recommend this community to others looking for senior living options? Answer: No Is there anything you wish you knew before moving in? Answer: No
Reviewer avatar
Angela Stinnett
Please do not let your loved one go here. Worst mistake you will ever make. Starting from the administrator which he has no business in that position to the director of nursing and again, she is just laughable, and keep going on down to the kitchen staff. They treat the residents like trash and the family members even worse. When my family member need someone during the night now one could even be found. The CNA's and nurses would actually hide so they didn't have to work and help the residents. I'm so glad my family member has gotten out of there. They withheld his medication and left him laying in his own feces because he is not mobile. It's horrible.What do you like most about living here? Answer: His roommate was always helpful. Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: Yes Are the common areas pleasant and comfortable for socializing or relaxing? Answer: No How would you rate the quality and variety of the meals? (1-5) Answer: 1 Are special diets handled well? Answer: No Is the dining schedule flexible enough to meet your preferences? Answer: No How do you feel about the level of social interaction available with other residents? Answer: None except roommate which was good. How was the units offered in this community? Answer: N/A Do you feel safe living in this community? Answer: No How well do you think the community handles emergencies or unexpected events? Answer: Not well at all. As stated above, during the night on numerous occasions there were not any employees to be found in the entire home. Are there any hidden fees or unexpected charges? Answer: N/A Would you recommend this community to others looking for senior living options? Answer: Absolutely Not Is there anything you wish you knew before moving in? Answer: Yes, I wish I would have been told how terrible they would treat my family member beforehand. --

Places of interest near Old Southwest Rehabilitation and Nursing

Address 0.8 miles from city center — 0.4 miles to nearest hospital (Pediatric Clinic)

Address 324 King George Ave SW, Roanoke, VA 24016

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

152
Total Staff
132
Employees
20
Contractors
33,595
Total Hours (Quarter)
47
Avg Staff/Day
7.9
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse137.3 Yes
Licensed Practical Nurse417.8 Yes
Certified Nursing Assistant678.1 Yes
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
129 staff
8hs shift avg
Physicians & Practitioners
7 staff
7.8hs shift avg
Therapy Services
7 staff
5.8hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
4 staff
3hs shift avg
Dietary Services
3 staff
7.7hs shift avg
Other Services
1 staff
8hs shift avg
Contractor Analysis
4.7%
of total hours from contractors
1,565 contractor hours this quarter
Certified Nursing Assistant: 3 Licensed Practical Nurse: 11 Registered Nurse: 6
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant6436717,53191100%8.1
Licensed Practical Nurse3011416,92191100%7.8
RN Director of Nursing8082,9719099%8.2
Registered Nurse76131,3108391%7.3
Clinical Nurse Specialist6068906369%7.7
Other Dietary Services Staff2025466976%7.9
Nurse Practitioner1015206571%8
Administrator1014966268%8
Mental Health Service Worker1014966268%8
Respiratory Therapy Technician3034955864%5.3
Dietitian1014826470%7.5
Physical Therapy Aide1014085560%7.4
Speech Language Pathologist1013606167%5.9
Qualified Social Worker4041494651%3
Physical Therapy Assistant202211213%1.7

Health Inspection History

Inspections
Total health inspections 7

Virginia average 4.2


Last Health inspection on Jul 2024

Total health citations 131
Citations per inspection
18.71

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

79 of 131 citations resulted from standard inspections; 47 of 131 resulted from complaint investigations; and 5 of 131 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Virginia average

Virginia average: 0.4


Serious Health citations More info 4
300% worse than Virginia average

Virginia average: 1

0 critical citations More info Virginia average: 0.4

4 serious citations More info Virginia average: 1

125 moderate citations More info Virginia average: 36.3

2 minor citations More info Virginia average: 0.8
Citations history (last 3 years)
Administration moderate citation Jul 16, 2024
Corrected

Administration moderate citation Jul 16, 2024
Corrected

Administration moderate citation Jul 16, 2024
Corrected

Administration moderate citation Jul 16, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Resident Census by Payment Source
66 Total Residents
Medicare 4 (6.1%)
Medicaid 56 (84.8%)
Private Pay/Other 6 (9.1%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 11.2
10% worse than Virginia average

Virginia average: 10.1

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 21.2
7% worse than Virginia average

Virginia average: 19.7

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 17.5%
In line with Virginia average

Virginia average: 16.8%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 21.2%
7% worse than Virginia average

Virginia average: 19.7%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 24.9%
10% worse than Virginia average

Virginia average: 22.6%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.4%
7% better than Virginia average

Virginia average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 7.8%
44% worse than Virginia average

Virginia average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.5%
In line with Virginia average

Virginia average: 1.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.1%
In line with Virginia average

Virginia average: 5.9%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 14.4%
In line with Virginia average

Virginia average: 14.9%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 16.2%
26% worse than Virginia average

Virginia average: 12.9%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 60.7%
34% worse than Virginia average

Virginia average: 91.3%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 20.0%
79% worse than Virginia average

Virginia average: 94.0%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 18.2%
76% worse than Virginia average

Virginia average: 74.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 2.4%
101% worse than Virginia average

Virginia average: 1.2%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 5.7%
92% worse than Virginia average

Virginia average: 73.6%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 25.7%
17% worse than Virginia average

Virginia average: 22.0%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 7.2%
38% better than Virginia average

Virginia average: 11.7%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Virginia average

Virginia average: 0.8%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 30.6%
40% worse than Virginia average

Virginia average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $153K
193% higher than Virginia average

Virginia average: $52K

Number of fines 6
241% more fines than Virginia average

Virginia average: 1.8

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 1
1214% more payment denials than Virginia average

Virginia average: 0.1

Fines amount comparison
Fines amount comparison
This facility $153K
Virginia average $52K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 29, 2024
$136K
Payment Denial Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. Mar 29, 2024
61 days
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Aug 16, 2023
$8K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 13, 2023
$2K

Last updated: Jan 2026

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Financial Aid for Virginia Seniors

Get financial aid guidance

Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Managed care model; high demand in urban areas.

Virginia Respite Care Grant Program

VA Respite Grant

Caregiver of someone 60+, Virginia resident.

~$2,500/month (individual, varies).

$40,000 (individual).

Limited grants; rural/urban balance.

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.

Varies by locality; typically < ~$2,510/month (200% FPL).

Limited assets (excludes home, car); varies by DSS.

Serves ~5,000 annually; focuses on low-income independence.

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.

~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.

$2,000 (individual).

Serves 4,000; personal needs allowance ($90/month).

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled, VA resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized, VA resident, low-income household.

~$3,970/month (185% FPL).

Not assessed.

Fuel, Crisis, Cooling components; serves ~100,000 households.

Senior Community Service Employment Program (SCSEP)

Virginia SCSEP

Age 55+, unemployed, low-income, VA resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents; AARP/Goodwill partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth).

High veteran population; supports rural/urban needs.

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.

~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).

Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).

Offered in 90% of localities; saves ~$500-$2,000/year.

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+, VA resident, low-income.

~$2,322/month (185% FPL).

Not assessed.

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

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