Our Lady of the Valley

Our Lady of the Valley is a Nursing Home in Virginia

Our Lady of the… is a Nursing Home in Virginia

Our Lady of the Valley

650 N Jefferson St, Roanoke, VA 24016 View Map

Our Lady of the Valley is a Nursing Home in Virginia

Our Lady of the… is a Nursing Home in Virginia

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Overview of Our Lady of the Valley

Nestled in the peaceful community of Roanoke, VA, Our Lady of the Valley is a distinguished senior living community that provides assisted living, memory care, rehabilitation, and nursing care services. Here, residents can choose from one-bedroom suites to an intensive personal care studios that accommodate unique needs and preferences. With its well-trained and compassionate team, residents can receive the utmost care and support they need throughout their stay.

The community hosts several exciting and entertaining events from piano concerts to wine tasting. Indulge in delightful and healthy chef-prepared meals that satisfy your cravings. Participate in diverse social activities and life-enrichment programs to boost engagement and wellness. With Our Lady of the Valley, seniors are assured of an empowering and glorious retirement.

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Home Information OUR LADY OF THE VALLEY
  • This nursing home maintains occupancy well above most state peers, signaling sustained demand. The facility operates with a larger bed count than most state competitors, supporting broader intake. Resident stays are comparable to other state facilities, implying stable turnover.

  • Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income mirrors statewide norms, reflecting a balanced margin profile.

  • Medicare nights track the statewide midpoint, keeping volumes steady. Medicaid nights sit above most state facilities, underscoring deep Title XIX coverage. Private pay nights lead the state, showing strong demand from market-rate residents.

Occupancy
Beds
127
Occupancy
99.0%
Total Bed Days Available
68985
Avg. Length of Stay
110 days
Avg. Residents per Day
65
Finance
Home Revenue
$17,424,664.00
Payroll Costs
$6,259,150.00
Profit
$638,443.00
Total Home Costs
$13,346,904.00
Payroll % of Revenue Info Percentage of home revenue spent on payroll costs.
35.9%
House Specifics:
CCN
495357
Owner Name
RAWLINGS, DAVID
Rural vs. Urban
Urban
County
Roanoke City
Type of Control
Governmental — Facility District
Operations
Total Admissions
211
Total Discharges
262
% Medicaid Admissions
4%
% Medicare Admissions
86%
% Private Pay Admissions
9%
% Medicaid Discharges
5%
% Medicare Discharges
87%
% Private Pay Discharges
8%
Quality Ratings
Overall Rating Info CMS 5-star rating based on health inspections, staffing, and quality measures.
5 / 5
Health Inspection Rating Info Rating based on deficiencies found during state health inspections.
4 / 5
Staffing Rating Info Rating based on nurse staffing hours per resident per day.
3 / 5
QM Rating Info Quality Measures rating based on clinical outcomes for residents.
5 / 5
Nurse Hours / Resident / Day Info Total nurse staffing hours per resident per day.
3.79 hrs
Medicaid, Medicare & Private
Medicare Nights Info Number of resident nights paid by Medicare for short-term or rehab care.
8879
Medicaid Nights Info Resident nights covered by Medicaid for long-term care or support services.
5842
Free Market Nights Info Nights paid privately by residents or families, without Medicare/Medicaid coverage.
45912
Bed community size
127-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
18+ years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 68 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

License Status
Active
Facility Type
Assisted Living Facility
License Expiration
March 31, 2026

Additional licensing details

CMS Certification Number: 495357
Qualification: Residential and Assisted Living Care | Non-Ambulatory | Special Care Unit

Ownership & operating entity

Our Lady of the Valley is administrated by Meagan Seale.

Administrator: Meagan Seale
Nonprofit ownership: No

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. Trent Clugston, Director

Contact Information

Business Hours: 24 x 7 , Monday - Sunday

What does this home offer?

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Housing Options: Studio / 1 Bed

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Building Type: Mid-rise

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Types of Care at Our Lady of the Valley

Assisted Living Memory Care
Contact Our Lady of the Valley

Inspection History

In Virginia, the Department of Social Services (for ALFs) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

0 visits/inspections

Inspection oversight

Inspector name:Holly Copeland

7 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Virginia average: 7 complaints

20 citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Virginia average: 13 citations

11 violations

Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Virginia average: 8 violations

Places of interest near Our Lady of the Valley

Address 0.8 miles from city center

Address 650 N Jefferson St, Roanoke, VA 24016

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Comparison Chart

The information below is reported by the Virginia Department of Social Services and Department of Health.
Compare Nursing Homes around Roanoke
Our Lady of the Valley
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Roanoke
70
No
A+
68
RAWLINGS, DAVID
99.0%
$17,424,664.00
$6,259,150.00
35.9%
64.70
5/5
3.7870
4/5
3/5
5/5
-
Studio / 1 Bed
Brandon Oaks Nursing and Rehabilitation Center
AL

For seniors needing help with daily tasks but not full-time nursing.

Roanoke
62
No
-
33
NEFF, HEATHER
89.7%
$8,577,463.00
$5,090,145.00
59.3%
57.40
5/5
5.3278
4/5
4/5
5/5
-
Studio / 1 Bed
Old Southwest Rehabilitation and Nursing
AL

For seniors needing help with daily tasks but not full-time nursing.

Roanoke
130
No
A+
57
SHULER, ANDREW
63.9%
$6,329,142.00
$1,872,922.00
29.6%
95.70
1/5
3.8211
1/5
1/5
2/5
6
Studio / 1 Bed
Pheasant Ridge Nursing and Rehab Center
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Roanoke
101
No
A+
15
BELL, VICTOR
88.9%
$13,267,745.00
$4,464,495.00
33.6%
89.10
2/5
3.5617
2/5
2/5
4/5
13
Studio / 1 Bed
South Roanoke Nursing and Rehabilitation
SNF

24/7 care needed

Roanoke
98
No
A+
45
AMERICAN HEALTHCARE LLC
87.6%
$9,022,035.00
$3,825,310.00
42.4%
85.20
3/5
3.3595
2/5
2/5
5/5
-
Studio / 1 Bed

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

116
Total Staff
78
Employees
38
Contractors
26,024
Total Hours (Quarter)
38
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse99.4 No
Licensed Practical Nurse187.6 No
Certified Nursing Assistant528 Yes
Staff by Category
Administration
2 staff
6.5hs shift avg
Nursing Staff
80 staff
8hs shift avg
Physicians & Practitioners
2 staff
8hs shift avg
Therapy Services
21 staff
5.5hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
4 staff
6.8hs shift avg
Dietary Services
5 staff
6.7hs shift avg
Other Services
2 staff
7.2hs shift avg
Contractor Analysis
12.8%
of total hours from contractors
3,327 contractor hours this quarter
Certified Nursing Assistant: 11 Occupational Therapy Aide: 1 Feeding Assistant: 1 Physical Therapy Aide: 4 Speech Language Pathologist: 8 Qualified Social Worker: 3 Physical Therapy Assistant: 3 Diagnostic X-ray Services Staff: 1 Medical Director: 1 Respiratory Therapy Technician: 5
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant41115212,19691100%8
Licensed Practical Nurse180184,78291100%7.6
Registered Nurse9092,10791100%9.4
Other Dietary Services Staff5051,4349099%6.7
Speech Language Pathologist0887726774%5.6
Qualified Social Worker0336436571%6.3
Clinical Nurse Specialist1014835864%8.3
Nurse Practitioner1014826268%7.8
Administrator1014666470%7.3
Mental Health Service Worker1014566571%7
Other Social Services Staff1014465864%7.7
Physical Therapy Assistant0334446268%6.2
Respiratory Therapy Technician0553866571%4.6
Feeding Assistant0113785257%7.3
Physical Therapy Aide0443104651%6.6
Occupational Therapy Aide0111042629%4
Diagnostic X-ray Services Staff0111041314%8
Medical Director011331314%2.5

Health Inspection History

Source: CMS Health Citations (Apr 2019 – Aug 2023)

3
Inspections
14
Total Citations
0
Critical (J-L)
0
Serious (G-I)
4.67
Citations/Inspection
Aug 2023
Last Inspection
Citation Severity Distribution
Minor (A-C)
1
Moderate (D-F)
13
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
6
43% of total
Pharmacy Services
3
21% of total
Infection Control
1
7% of total
Administration
1
7% of total
Citation Sources
Standard Inspections 12
Complaint Investigations 3
State Comparison (VA)
Avg Citations (State)
38.4
This Facility: 14
Avg Critical (State)
0.4
This Facility: 0
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Aug 25, 2023 D PharmacyF0756 Corrected
Aug 25, 2023 D Quality of CareF0684 Corrected
Aug 25, 2023 D Quality of CareF0689 Corrected
Aug 25, 2023 D Quality of CareF0692 Corrected
Aug 25, 2023 D Care PlanningF0657 Corrected
Apr 15, 2021 C AdministrationF0868 Corrected
Apr 15, 2021 D Infection ControlF0880 Corrected
Apr 15, 2021 F NutritionF0812 Corrected
Apr 15, 2021 D PharmacyF0761 Corrected
Apr 15, 2021 D Quality of CareF0684 Corrected
Apr 08, 2019 F NutritionF0812 Corrected
Apr 08, 2019 D PharmacyF0761 Corrected
Apr 08, 2019 D Quality of CareF0684 Corrected
Apr 08, 2019 D Quality of CareF0690 Corrected
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Guides for Better Senior Living

From costs to care, explore the most important topics to make informed decisions about your future.

Claim What’s Yours: Financial Aid for Virginia Seniors

Program
State Program Name
Eligibility
Benefits
Commonwealth Coordinated Care Plus (CCC Plus)
  • General: Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • VA Specifics: Managed care model; high demand in urban areas.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
Virginia Respite Care Grant Program
  • General: Caregiver of someone 60+, Virginia resident.
  • Income Limits: ~$2,500/month (individual, varies).
  • Asset Limits: $40,000 (individual).
  • VA Specifics: Limited grants; rural/urban balance.
  • Services: In-home respite (up to 30 days/year), adult day care (~$65/day), facility respite (up to 5 days).
Adult Services Program
Virginia Adult Services (AS)
Official government program page
  • General: Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
  • Income Limits (2025): Varies by locality; typically < ~$2,510/month (200% FPL).
  • Asset Limits: Limited assets (excludes home, car); varies by DSS.
  • VA Specifics: Serves ~5,000 annually; focuses on low-income independence.
  • Services: Personal care (4-6 hours/week), adult day care (~$60/day), chore services, assessments, respite (~5 days/year).
Auxiliary Grant Program
Virginia Auxiliary Grant (AG)
Official government program page
  • General: Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
  • Income Limits (2025): ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
  • Asset Limits: $2,000 (individual).
  • VA Specifics: Serves 4,000; personal needs allowance ($90/month).
  • Services: Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included.
Medicare Savings Program (MSP)
Virginia Medicare Savings Program
  • General: Age 65+ or disabled, VA resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • VA Specifics: Includes Extra Help for Part D; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Energy Assistance Program (EAP)
Virginia Energy Assistance Program
Official government program page
  • General: Age 60+ prioritized, VA resident, low-income household.
  • Income Limits (2025): ~$3,970/month (185% FPL).
  • Asset Limits: Not assessed.
  • VA Specifics: Fuel, Crisis, Cooling components; serves ~100,000 households.
  • Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max), equipment repair (~$250).
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, VA resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified.
  • VA Specifics: Priority for veterans, rural residents; AARP/Goodwill partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Virginia VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth).
  • VA Specifics: High veteran population; supports rural/urban needs.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Property Tax Relief for the Elderly and Disabled
Virginia Property Tax Relief
Official government program page
  • General: Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.
  • Income Limits (2025): ~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).
  • Asset Limits: Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).
  • VA Specifics: Offered in 90% of localities; saves ~$500-$2,000/year.
  • Services: Tax exemption/deferral (~$500-$2,000/year depending on locality).
Senior Farmers’ Market Nutrition Program (SFMNP)
  • General: Age 60+, VA resident, low-income.
  • Income Limits (2025): ~$2,322/month (185% FPL).
  • Asset Limits: Not assessed.
  • VA Specifics: Vouchers (~$50-$75/season); serves ~15,000 via AAAs.
  • Services: Vouchers (~$50-$75/season) for produce at farmers’ markets.

Claim What’s Yours Financial Aid for Virginia Seniors

VA Medicaid CCC Plus

Commonwealth Coordinated Care Plus (CCC Plus)

Requirements:
  • General:
    Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • VA Specifics:
    Managed care model; high demand in urban areas.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
VA Respite Grant

Virginia Respite Care Grant Program

Requirements:
  • General:
    Caregiver of someone 60+, Virginia resident.
  • Income Limits:
    ~$2,500/month (individual, varies).
  • Asset Limits:
    $40,000 (individual).
  • VA Specifics:
    Limited grants; rural/urban balance.
Benefits without Contact:
  • Services: In-home respite (up to 30 days/year), adult day care (~$65/day), facility respite (up to 5 days).
Virginia Adult Services (AS)

Adult Services Program

Requirements:
  • General:
    Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
  • Income Limits (2025):
    Varies by locality; typically < ~$2,510/month (200% FPL).
  • Asset Limits:
    Limited assets (excludes home, car); varies by DSS.
  • VA Specifics:
    Serves ~5,000 annually; focuses on low-income independence.
Benefits without Contact:
  • Services: Personal care (4-6 hours/week), adult day care (~$60/day), chore services, assessments, respite (~5 days/year).
Virginia Auxiliary Grant (AG)

Auxiliary Grant Program

Requirements:
  • General:
    Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
  • Income Limits (2025):
    ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
  • Asset Limits:
    $2,000 (individual).
  • VA Specifics:
    Serves 4,000; personal needs allowance ($90/month).
Benefits without Contact:
  • Services: Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included.
Virginia Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, VA resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • VA Specifics:
    Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Virginia Energy Assistance Program

Energy Assistance Program (EAP)

Requirements:
  • General:
    Age 60+ prioritized, VA resident, low-income household.
  • Income Limits (2025):
    ~$3,970/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • VA Specifics:
    Fuel, Crisis, Cooling components; serves ~100,000 households.
Benefits without Contact:
  • Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max), equipment repair (~$250).
Virginia SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, VA resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified.
  • VA Specifics:
    Priority for veterans, rural residents; AARP/Goodwill partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Virginia VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth).
  • VA Specifics:
    High veteran population; supports rural/urban needs.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Virginia Property Tax Relief

Property Tax Relief for the Elderly and Disabled

Requirements:
  • General:
    Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.
  • Income Limits (2025):
    ~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).
  • Asset Limits:
    Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).
  • VA Specifics:
    Offered in 90% of localities; saves ~$500-$2,000/year.
Benefits without Contact:
  • Services: Tax exemption/deferral (~$500-$2,000/year depending on locality).
Virginia SFMNP

Senior Farmers’ Market Nutrition Program (SFMNP)

Requirements:
  • General:
    Age 60+, VA resident, low-income.
  • Income Limits (2025):
    ~$2,322/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • VA Specifics:
    Vouchers (~$50-$75/season); serves ~15,000 via AAAs.
Benefits without Contact:
  • Services: Vouchers (~$50-$75/season) for produce at farmers’ markets.

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