Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Our Lady of the Valley
Our Lady of the Valley is a Nursing Home in Virginia
Our Lady of the… is a Nursing Home in Virginia
Our Lady of the Valley
Our Lady of the Valley is a Nursing Home in Virginia
Our Lady of the… is a Nursing Home in Virginia
Overview of Our Lady of the Valley
Nestled in the peaceful community of Roanoke, VA, Our Lady of the Valley is a distinguished senior living community that provides assisted living, memory care, rehabilitation, and nursing care services. Here, residents can choose from one-bedroom suites to an intensive personal care studios that accommodate unique needs and preferences. With its well-trained and compassionate team, residents can receive the utmost care and support they need throughout their stay.
The community hosts several exciting and entertaining events from piano concerts to wine tasting. Indulge in delightful and healthy chef-prepared meals that satisfy your cravings. Participate in diverse social activities and life-enrichment programs to boost engagement and wellness. With Our Lady of the Valley, seniors are assured of an empowering and glorious retirement.
Meagan Seale serves as the Executive Director at Our Lady of the Valley. She leads the community with a focus on providing quality care and fostering a supportive environment for residents and staff. Her leadership ensures the community operates smoothly and meets the needs of those it serves.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
127
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
99%
Residents per day (avg)
65
Occupancy rate
99%
Residents per day (avg)
65
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
86% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
9% of new residents, often for short stays.
Typical stay
6 - 7 years
Medicaid
4% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Governmental home
Facility District
Home revenue
$17.4M
Surplus of revenue
$638.4K
Governmental home
Facility District
Home revenue
$17,424,664.00
Surplus of revenue
$638,443.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$13.3M
127-bed community
A larger shared setting that may offer more common spaces and organized community services.
18+ years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 68 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
License Status
ActiveFacility Type
Assisted Living Facility
License Expiration
March 31, 2026
Additional licensing details
CMS Certification Number:
495357
Qualification:
Residential and Assisted Living Care | Non-Ambulatory | Special Care Unit
Ownership & operating entity
Our Lady of the Valley is administrated by Meagan Seale.
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Mr. Trent Clugston, Director
Contact Information
Business Hours:
24 x 7 , Monday - Sunday
What does this home offer?
Housing Options: Studio / 1 Bed
Building Type: Mid-rise
Types of Care at Our Lady of the Valley
Assisted Living
Memory Care
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
0 visits/inspections
Virginia average: 7 complaint visits
Inspection oversight
Inspector name:Holly Copeland
7 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Virginia average: 7 complaints
20 citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Virginia average: 13 citations
11 violations
Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Virginia average: 8 violations
Comparison Chart
The information below is reported by the Virginia Department of Social Services and Department of Health.Compare Nursing Homes around Roanoke
Brandon Oaks Nursing and Rehabilitation Center
AL
For seniors needing help with daily tasks but not full-time nursing.
Roanoke
62
No
-
33
NEFF, HEATHER
89.7%
$8,577,463.00
$5,090,145.00
59.3%
57.40
5/5
5.3278
4/5
4/5
5/5
-
Studio / 1 Bed
Our Lady of the Valley
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
MC
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
24/7 care needed
Roanoke
70
No
A+
68
RAWLINGS, DAVID
99.0%
$17,424,664.00
$6,259,150.00
35.9%
64.70
5/5
3.7870
4/5
3/5
5/5
-
Studio / 1 Bed
South Roanoke Nursing and Rehabilitation
SNF
24/7 care needed
Roanoke
98
No
A+
45
AMERICAN HEALTHCARE LLC
87.6%
$9,022,035.00
$3,825,310.00
42.4%
85.20
3/5
3.3595
2/5
2/5
5/5
-
Studio / 1 Bed
Pheasant Ridge Nursing and Rehab Center
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
MC
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
24/7 care needed
Roanoke
101
No
A+
15
BELL, VICTOR
88.9%
$13,267,745.00
$4,464,495.00
33.6%
89.10
2/5
3.5617
2/5
2/5
4/5
13
Studio / 1 Bed
Old Southwest Rehabilitation and Nursing
AL
For seniors needing help with daily tasks but not full-time nursing.
Roanoke
130
No
A+
57
SHULER, ANDREW
63.9%
$6,329,142.00
$1,872,922.00
29.6%
95.70
1/5
3.8211
1/5
1/5
2/5
6
Studio / 1 Bed
Planning a tour? Check our touring checklist.
Thinking of living here? We can help you speak to a current resident
Looking for a job? Apply for Open Positions at Our Lady of the Valley
Thinking about senior living? Use our bidding system to get competitive quotes from the best homes in your area.
Touring Checklist for Senior Living
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Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
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Places of interest near Our Lady of the Valley
0.8 miles from city center
650 N Jefferson St, Roanoke, VA 24016
Calculate Travel Distance to Our Lady of the Valley
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
116
Total Staff
78
Employees
38
Contractors
26,024
Total Hours (Quarter)
38
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 9 | 9.4 | No |
| Licensed Practical Nurse | 18 | 7.6 | No |
| Certified Nursing Assistant | 52 | 8 | Yes |
Staff by Category
Administration ⓘ
2 staff
6.5hs shift avg
Nursing Staff ⓘ
80 staff
8hs shift avg
Physicians & Practitioners ⓘ
2 staff
8hs shift avg
Therapy Services ⓘ
21 staff
5.5hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
4 staff
6.8hs shift avg
Dietary Services ⓘ
5 staff
6.7hs shift avg
Other Services ⓘ
2 staff
7.2hs shift avg
Contractor Analysis
12.8%
of total hours from contractors
3,327 contractor hours this quarter
Certified Nursing Assistant: 11
Occupational Therapy Aide: 1
Feeding Assistant: 1
Physical Therapy Aide: 4
Speech Language Pathologist: 8
Qualified Social Worker: 3
Physical Therapy Assistant: 3
Diagnostic X-ray Services Staff: 1
Medical Director: 1
Respiratory Therapy Technician: 5
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 41 | 11 | 52 | 12,196 | 91 | 100% | 8 |
| Licensed Practical Nurse | 18 | 0 | 18 | 4,782 | 91 | 100% | 7.6 |
| Registered Nurse | 9 | 0 | 9 | 2,107 | 91 | 100% | 9.4 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,434 | 90 | 99% | 6.7 |
| Speech Language Pathologist | 0 | 8 | 8 | 772 | 67 | 74% | 5.6 |
| Qualified Social Worker | 0 | 3 | 3 | 643 | 65 | 71% | 6.3 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 483 | 58 | 64% | 8.3 |
| Nurse Practitioner | 1 | 0 | 1 | 482 | 62 | 68% | 7.8 |
| Administrator | 1 | 0 | 1 | 466 | 64 | 70% | 7.3 |
| Mental Health Service Worker | 1 | 0 | 1 | 456 | 65 | 71% | 7 |
| Other Social Services Staff | 1 | 0 | 1 | 446 | 58 | 64% | 7.7 |
| Physical Therapy Assistant | 0 | 3 | 3 | 444 | 62 | 68% | 6.2 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 386 | 65 | 71% | 4.6 |
| Feeding Assistant | 0 | 1 | 1 | 378 | 52 | 57% | 7.3 |
| Physical Therapy Aide | 0 | 4 | 4 | 310 | 46 | 51% | 6.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 104 | 26 | 29% | 4 |
| Diagnostic X-ray Services Staff | 0 | 1 | 1 | 104 | 13 | 14% | 8 |
| Medical Director | 0 | 1 | 1 | 33 | 13 | 14% | 2.5 |
Health Inspection History
Source: CMS Health Citations (Apr 2019 – Aug 2023)
3
Inspections
14
Total Citations
0
Critical (J-L)
0
Serious (G-I)
4.67
Citations/Inspection
Aug 2023
Last Inspection
Citation Severity Distribution
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
6
43% of total
Pharmacy Services
3
21% of total
Infection Control
1
7% of total
Administration
1
7% of total
Citation Sources
Standard Inspections
12
Complaint Investigations
3
State Comparison (VA)
Avg Citations (State)
38.4
This Facility: 14
Avg Critical (State)
0.4
This Facility: 0
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Aug 25, 2023 | D | Pharmacy | F0756 | Corrected |
| Aug 25, 2023 | D | Quality of Care | F0684 | Corrected |
| Aug 25, 2023 | D | Quality of Care | F0689 | Corrected |
| Aug 25, 2023 | D | Quality of Care | F0692 | Corrected |
| Aug 25, 2023 | D | Care Planning | F0657 | Corrected |
| Apr 15, 2021 | C | Administration | F0868 | Corrected |
| Apr 15, 2021 | D | Infection Control | F0880 | Corrected |
| Apr 15, 2021 | F | Nutrition | F0812 | Corrected |
| Apr 15, 2021 | D | Pharmacy | F0761 | Corrected |
| Apr 15, 2021 | D | Quality of Care | F0684 | Corrected |
| Apr 08, 2019 | F | Nutrition | F0812 | Corrected |
| Apr 08, 2019 | D | Pharmacy | F0761 | Corrected |
| Apr 08, 2019 | D | Quality of Care | F0684 | Corrected |
| Apr 08, 2019 | D | Quality of Care | F0690 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: Non-Profit (Church)
Resident Census by Payment Source
63
Total Residents
Medicare
16
(25.4%)
ⓘ
Medicaid
23
(36.5%)
ⓘ
Private Pay/Other
24
(38.1%)
ⓘ
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
High-Risk Clinical Events
16.3
Score
61% worse than avg
State avg: 10.1
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Functional Decline
30.4
Score
54% worse than avg
State avg: 19.7
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Need for Help with Daily Activities Increased
24.1%
Lost Too Much Weight
2.6%
Urinary Tract Infection
1.5%
Depressive Symptoms
0.0%
Falls with Major Injury
6.9%
Pneumococcal Vaccine
99.5%
Antipsychotic Use
6.4%
Walking Ability Worsened
44.2%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
3.6%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
22.7%
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Pneumococcal Vaccine
99.0%
32% better than avg
State: 74.9%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.7%
42% better than avg
State: 1.2%
Influenza Vaccine
96.4%
31% better than avg
State: 73.6%
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for Virginia Seniors
Program
State Program Name
Eligibility
Benefits
Commonwealth Coordinated Care Plus (CCC Plus)
VA Medicaid CCC Plus
Official government program page
- General: Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- VA Specifics: Managed care model; high demand in urban areas.
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
Virginia Respite Care Grant Program
VA Respite Grant
Official government program page
- General: Caregiver of someone 60+, Virginia resident.
- Income Limits: ~$2,500/month (individual, varies).
- Asset Limits: $40,000 (individual).
- VA Specifics: Limited grants; rural/urban balance.
- Services: In-home respite (up to 30 days/year), adult day care (~$65/day), facility respite (up to 5 days).
Adult Services Program
Virginia Adult Services (AS)
Official government program page
- General: Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
- Income Limits (2025): Varies by locality; typically < ~$2,510/month (200% FPL).
- Asset Limits: Limited assets (excludes home, car); varies by DSS.
- VA Specifics: Serves ~5,000 annually; focuses on low-income independence.
- Services: Personal care (4-6 hours/week), adult day care (~$60/day), chore services, assessments, respite (~5 days/year).
Auxiliary Grant Program
Virginia Auxiliary Grant (AG)
Official government program page
- General: Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
- Income Limits (2025): ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
- Asset Limits: $2,000 (individual).
- VA Specifics: Serves 4,000; personal needs allowance ($90/month).
- Services: Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included.
Medicare Savings Program (MSP)
Virginia Medicare Savings Program
- General: Age 65+ or disabled, VA resident, Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- VA Specifics: Includes Extra Help for Part D; no waitlist.
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Energy Assistance Program (EAP)
Virginia Energy Assistance Program
Official government program page
- General: Age 60+ prioritized, VA resident, low-income household.
- Income Limits (2025): ~$3,970/month (185% FPL).
- Asset Limits: Not assessed.
- VA Specifics: Fuel, Crisis, Cooling components; serves ~100,000 households.
- Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max), equipment repair (~$250).
Senior Community Service Employment Program (SCSEP)
Virginia SCSEP
Official government program page
- General: Age 55+, unemployed, low-income, VA resident.
- Income Limits (2025): ~$1,983/month (125% FPL).
- Asset Limits: Not specified.
- VA Specifics: Priority for veterans, rural residents; AARP/Goodwill partnership.
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Virginia VA Aid and Attendance/Housebound
- General: Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.
- Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits: ~$155,356 (net worth).
- VA Specifics: High veteran population; supports rural/urban needs.
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Property Tax Relief for the Elderly and Disabled
Virginia Property Tax Relief
Official government program page
- General: Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.
- Income Limits (2025): ~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).
- Asset Limits: Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).
- VA Specifics: Offered in 90% of localities; saves ~$500-$2,000/year.
- Services: Tax exemption/deferral (~$500-$2,000/year depending on locality).
Senior Farmers’ Market Nutrition Program (SFMNP)
Virginia SFMNP
Official government program page
- General: Age 60+, VA resident, low-income.
- Income Limits (2025): ~$2,322/month (185% FPL).
- Asset Limits: Not assessed.
- VA Specifics: Vouchers (~$50-$75/season); serves ~15,000 via AAAs.
- Services: Vouchers (~$50-$75/season) for produce at farmers’ markets.
Claim What’s Yours Financial Aid for Virginia Seniors
VA Medicaid CCC Plus
Commonwealth Coordinated Care Plus (CCC Plus)
Requirements:
General:Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
VA Specifics:Managed care model; high demand in urban areas.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
VA Respite Grant
Virginia Respite Care Grant Program
Requirements:
- General:Caregiver of someone 60+, Virginia resident.
- Income Limits:~$2,500/month (individual, varies).
- Asset Limits:$40,000 (individual).
- VA Specifics:Limited grants; rural/urban balance.
Benefits without Contact:
- Services: In-home respite (up to 30 days/year), adult day care (~$65/day), facility respite (up to 5 days).
Virginia Adult Services (AS)
Adult Services Program
Requirements:
- General:Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
- Income Limits (2025):Varies by locality; typically < ~$2,510/month (200% FPL).
- Asset Limits:Limited assets (excludes home, car); varies by DSS.
- VA Specifics:Serves ~5,000 annually; focuses on low-income independence.
Benefits without Contact:
- Services: Personal care (4-6 hours/week), adult day care (~$60/day), chore services, assessments, respite (~5 days/year).
Virginia Auxiliary Grant (AG)
Auxiliary Grant Program
Requirements:
- General:Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
- Income Limits (2025):~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
- Asset Limits:$2,000 (individual).
- VA Specifics:Serves 4,000; personal needs allowance ($90/month).
Benefits without Contact:
- Services: Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included.
Virginia Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, VA resident, Medicare Part A/B.
- Income Limits (2025):~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits:$9,430 (individual), $14,130 (couple).
- VA Specifics:Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Virginia Energy Assistance Program
Energy Assistance Program (EAP)
Requirements:
- General:Age 60+ prioritized, VA resident, low-income household.
- Income Limits (2025):~$3,970/month (185% FPL).
- Asset Limits:Not assessed.
- VA Specifics:Fuel, Crisis, Cooling components; serves ~100,000 households.
Benefits without Contact:
- Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max), equipment repair (~$250).
Virginia SCSEP
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, VA resident.
- Income Limits (2025):~$1,983/month (125% FPL).
- Asset Limits:Not specified.
- VA Specifics:Priority for veterans, rural residents; AARP/Goodwill partnership.
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Virginia VA Aid and Attendance/Housebound
VA Aid and Attendance (A&A) and Housebound Benefits
Requirements:
- General:Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.
- Income Limits (2025):Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits:~$155,356 (net worth).
- VA Specifics:High veteran population; supports rural/urban needs.
Benefits without Contact:
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Virginia Property Tax Relief
Property Tax Relief for the Elderly and Disabled
Requirements:
- General:Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.
- Income Limits (2025):~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).
- Asset Limits:Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).
- VA Specifics:Offered in 90% of localities; saves ~$500-$2,000/year.
Benefits without Contact:
- Services: Tax exemption/deferral (~$500-$2,000/year depending on locality).
Virginia SFMNP
Senior Farmers’ Market Nutrition Program (SFMNP)
Requirements:
- General:Age 60+, VA resident, low-income.
- Income Limits (2025):~$2,322/month (185% FPL).
- Asset Limits:Not assessed.
- VA Specifics:Vouchers (~$50-$75/season); serves ~15,000 via AAAs.
Benefits without Contact:
- Services: Vouchers (~$50-$75/season) for produce at farmers’ markets.
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