Pine Valley Community Village

Pine Valley Community Village is an 80-bed skilled nursing, rehabilitation, and assisted living facility administered by Brittany Paulus at 25951 Circle View Lane in Richland Center, Wisconsin, in Richland County. Owned by Richland County as a governmental entity, the facility accepts Medicare, Medicaid, and private pay. Occupancy at 81 percent exceeds the 70 percent Wisconsin average, with 61.8 percent of current residents funded by Medicaid.

CMS scores Pine Valley Community Village 2 stars, driven primarily by a health inspection score 63.9 percent below the Wisconsin average. Staffing is rated 38.1 percent above average and quality measures 21.6 percent above average. Staffing is the facility’s clearest strength. Total adjusted nursing hours reach 4 hours 53 minutes per resident per day, ranked 41st of 172 Wisconsin SNFs. CNA hours at 3 hours 3 minutes are 18 percent above the Wisconsin average, and weekend total nursing at 4 hours 10 minutes is 12 percent above average, including weekend RN hours modestly above the state benchmark. LPN hours at 25 minutes per day are 34 percent below average. Physical therapist hours are minimal. Meanwhile, the inspection record holds significant weight in the 2-star rating. Across 6 inspections since 2023, the community totaled 20 citations at 3.33 per inspection, both below the Wisconsin state averages of 27.3 and 4.19, respectively. However, 2 of those citations reached critical severity, 122 percent above the Wisconsin average, and 11 of 20 citations arose from complaint investigations, indicating recurring state-escalated resident or family concerns. 2 civil money penalties were assessed in the past three years: $114,000 in March 2025 and $23,000 in July 2025, totaling $137,000. Deficiency categories are evenly distributed across Infection Control, Administration, Abuse/Neglect/Exploitation, and Pharmacy Services. Falls with major injury are the biggest quality measure concern for both long-stay residents (5.6 percent vs. Wisconsin average of 3.2 percent, 74 percent worse) and short-stay residents (1.3 percent vs. 0.8 percent, 69 percent worse). ED visits for long-stay residents run 60 percent above average. The strengths: depressive symptoms and pressure ulcers are well below average, and short-stay re-hospitalization at 18.6 percent is 18 percent better than the Wisconsin benchmark.

Features include a Music and Memory program alongside skilled nursing and dietary services.

Pine Valley Community Village carries an operating loss of $1.6 million annually, covered by Richland County. This matches its historical financial pattern and doesn’t reflect on the county’s commitment to the facility’s operation. Families should ask about fall prevention protocols before placement.

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Facility Direct Line (608) 647-2138