Pineview Cottage
Pineview Cottage
Pineview Cottage is a 40-bed assisted living and memory care community at 3498 Harbor-Petoskey Road in Harbor Springs, Emmet County, Michigan, operated by Pineview Cottage, LLC. Dean Bonesteel is Administrator. Walk score is 65, moderately walkable. BBB rating is A+.
The facility opened in 2018 with substantial compliance. The February 2023 renewal found zero deficiencies. This record collapsed in July 2023. Within 15 days, two separate Adult Protective Services complaint investigations identified 7 deficiencies spanning resident care, legal documentation, and discharge practices.
July 5, 2023, investigation found a discharge letter that omitted the resident’s right to file a complaint and improperly specified hospital as a discharge location, which is not an approved discharge setting. The investigation cleared allegations about incorrect discharge notice, disrespectful treatment, insufficient staffing, and medication non-administration.
July 20, 2023, investigation documented restraint violations and systemic documentation failures: resident B was restrained in a wheelchair with a seatbelt without a physician order specifying reasoning or timeframe; resident C was restrained with gloves or mitts on hands without physician order; resident B’s admission agreement was invalid because it was signed by a relative without activated durable power of attorney rather than by the resident.
The facility failed to develop an appropriate service plan for Resident B due to the same lack of activated durable power of attorney. No tuberculosis screening was on record for Resident B within 12 months before admission. The facility refused to accept Residents B and C back after hospital discharge, constituting improper discharge practice.
March 2024 renewal found continued problems. Resident A’s tuberculosis screening was completed after admission, not before. Employee A lacked evidence of tuberculosis screening within 10 days of hire.
The July 2023 deficiencies involved use of restraints without clinical authorization, acceptance of legally invalid admission documents, and refusal of appropriate hospital discharge placements. These are structural failures in how the facility manages resident rights and care decisions. The facility corrected neither the restraint practice nor the tuberculosis screening practice by March 2024. Occupancy increased from 45 percent to 58 percent during this period, suggesting the facility continued admitting residents despite unresolved deficiencies in restraint protocols and admission documentation.
Families should verify restraint authorization protocols, admission agreement procedures, and discharge acceptance practices with the facility directly before placement, given July 2023 deficiencies.
40-bed community Rank #290 / 435Bed count — State benchmarkedThis home is ranked 290th out of 435 homes in Michigan. Shows this facility's certified or reported bed count compared to other Michigan facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 65 / 100 Rank #100 / 703Walk Score — State benchmarkedThis home is ranked 100th out of 703 homes in Michigan. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Michigan facilities. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeHomes For The Aged
StatusRegular
IssuanceAugust 1, 2025
ExpirationJuly 31, 2026
CountyEmmet
License NumberAH240389978
Owner NamePineview Cottage, LLC
Staffing
Key information about the people who lead and staff this community.
ContactMs. Hilde Bonesteel, Owner
Inspection History
In Michigan, the Department of Licensing and Regulatory Affairs (LARA) conducts unannounced inspections and investigations to ensure long-term care facilities comply with state health codes.
Since 2018 · 8 years of data
9 deficiencies
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Michigan state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2018 vs. Michigan state average
Overall vs. MI average
2 Worse
Metrics worse than Michigan average:
• Total deficiencies (13% above)
• Deficiencies per year (10% above) 0 Better No metrics in this bucket.
• Total deficiencies (13% above)
• Deficiencies per year (10% above) 0 Better No metrics in this bucket.
Latest Inspection
March 5, 2024
Renewal
Deficiencies
| This Facility | MI Average | vs. MI Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 9 | 8 | This facility has 13% more total deficiencies than a typical Michigan nursing home (9 vs. MI avg 8).↑ 13% worse |
|
Deficiencies per year
Average deficiencies per year since 2018.
| 1.1 | 1 | This facility has 10% more deficiencies per year than a typical Michigan nursing home (1.1 vs. MI avg 1).↑ 10% worse |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- March 5, 2024 renewal inspection found two deficiencies for tuberculosis screening delays for one resident and one employee.
- July 20, 2023 complaint investigation substantiated six violations including improper restraint use without physician orders, invalid admission agreements, lack of TB screening, and improper discharge practices.
- February 8, 2023 renewal inspection found the facility in full compliance with all licensing rules and recommended license renewal.
Places of interest near Pineview Cottage
0.0 miles from city center
Estimated distance in miles from Harbor Springs's city center to Pineview Cottage's address, calculated via Google Maps.
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Financial Assistance for
Nursing Home in Michigan
Pineview Cottage is located in Harbor Springs, Michigan.
Here are the financial assistance programs available to residents in Michigan.
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The information below is reported by the Michigan Department of Licensing and Regulatory Affairs (LARA).
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Frequently Asked Questions about Pineview Cottage
Is Pineview Cottage in a walkable area?
Pineview Cottage has a walk score of 65. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Pineview Cottage?
According to MI state health department records, Pineview Cottage's license number is AH240389978.
When does Pineview Cottage's license expire?
According to MI state health department records, Pineview Cottage's license expires on July 31, 2026.
How many beds does Pineview Cottage have?
Pineview Cottage has 40 beds.
Are there photos of Pineview Cottage?
Yes — there are 5 photos of Pineview Cottage in the photo gallery on this page.
What is the address of Pineview Cottage?
Pineview Cottage is located at 3498 Harbor-Petoskey Rd.
What is the phone number of Pineview Cottage?
(231) 412-6069 will put you in contact with the team at Pineview Cottage.
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