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Roane General Hospital
Nursing Home, Hospice Care, Palliative Care & Respite Care · Spencer, WV
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Roane General Hospital

Roane General Hospital

Nursing Home, Hospice Care, Palliative Care & Respite Care · Spencer, WV
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
200 Hospital Drive, Spencer, WV 25276 View map Calculator: See prices in your area
Roane General Hospital accepts Medicaid and Medicare.
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Roane General Hospital accepts Medicaid and Medicare.

Overview of Roane General Hospital

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Roane General Hospital is a government-owned acute care and long-term care community in Spencer, West Virginia, offering skilled nursing, long-term care, rehabilitation, and therapy services to the residents of Roane County and nearby regions. Administered by Doug Bentz, under the ownership entity Roane General Hospital, Distinct Part, the community is licensed to operate with 35 beds.

The community earned an overall 5-star rating, the highest possible designation, from the Centers for Medicare & Medicaid Services (CMS) rating system, suggesting an exceptional performance. Suggesting a well-staffed environment, the community provides an average of 5 hours and 26 minutes per day for nursing care. The community also received the 2025 Community Star Award, which signifies its standing in the region. Based on the most recent state inspection on April 12, 2023, no deficiency count was listed throughout the four documented cycles. Medicare and Medicaid are also accepted, helping families with varying financial situations to access care.

For a 35-bed skilled nursing community, Roane General Hospital offers a rather comprehensive care options, including acute care, emergency care, long-term care, inpatient and outpatient rehabilitation, swing bed services, cardiac rehabilitation, pulmonary rehabilitation, wound care, cancer and infusion services, as well as, a full suite of specialty medicine covering cardiology, orthopaedics, pulmonology, podiatry, ophthalmology, pain and spine, and surgical services. On-site diagnostic support through imaging, radiology, and laboratory services is also available, ensuring ongoing monitoring without requiring hospital transfers.

With a combination of an intimate setting and a wide scope of clinical services, the community is well-suited for those seeking medically complex or post-acute care in a hospital-affiliated environment. Roane General Hospital’s 5-star clinical performance and local proximity appeal to families in Roane County and the surrounding rural area.

Facility Direct Line (304) 927-4444
Facility Direct Line (304) 927-4444
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Total nursing care / resident Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 26m per day
Rank #2 / 45Nurse hours — State benchmarkedThis home is ranked 2nd out of 45 homes in West Virginia for Nurse Hours. Shows adjusted nurse hours per resident per day benchmarked to the West Virginia average, with a ranking across 45 West Virginia facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in West Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs avg

3 of 6 metrics below state avg

Standout metric LPN / LVN is +54% above state avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 29m per day ▼ 31% State avg: 42m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 1h 25m per day ▲ 54% State avg: 55m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 44m per day ▲ 33% State avg: 2h 4m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 52m per day ▲ 22% State avg: 3h 11m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 0m per day ▼ 96% State avg: 3m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 21m per day ▼ 10% State avg: 23m per day · National avg: 28m per day
Bed community size
35-bed community Rank #70 / 77Bed count — State benchmarkedThis home is ranked 70th out of 77 homes in West Virginia for Bed Count. Shows this facility's certified or reported bed count compared to other West Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in West Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 58 / 100 Rank #23 / 89Walk Score — State benchmarkedThis home is ranked 23rd out of 89 homes in West Virginia for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across West Virginia facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in West Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
93%
Rank #19 / 65Occupancy rate — State benchmarkedThis home is ranked 19th out of 65 homes in West Virginia for Occupancy. Shows this facility's occupancy rate versus the West Virginia average, with its Statewide rank out of 65. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in West Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Similar to the West Virginia average: 89.9%
Occupied beds
32 / 35
Average occupied beds in West Virginia homes 77 beds

Awards

5-Star CMS Rating
2025 Community Star Award

License Details

Facility TypeNursing Home (nh)
StatusActive
CountyRoane

Ownership & Operating Entity

Roane General Hospital is administered by Doug Bentz.

Owner NameDistinct Part Roane General Hospital

Therapy & Rehabilitation

1 service
Rehabilitation Services

Additional Services

3 services
Acute Care
Emergency Care
Rehabilitation & Therapy Services

Contact Information

Fax(304)927-6261

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Long Term Care
Bone Health
Cardiopulmonary
Cancer & Infusion
Fitness
Imaging/Radiology
Laboratory
Prescription For Your Health
Wound Care
Cardiac Rehabilitation
Outpatient Therapy & Rehabilitation
Pulmonary Rehabilitation
Swing Bed & Inpatient Rehabilitation
Cardiology
Operative & Surgical
Ophthalmology
Optometry
Orthopaedics
Pain & Spine
Podiatry
Pulmonology
Specific ProgramsDiagnostic & Support Services, Specialty Services

Contact Roane General Hospital

Inspection History

In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the West Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. WV average 0 Worse No metrics in this bucket. 0 Better No metrics in this bucket.
Latest Inspection April 12, 2023

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityWV Averagevs. WV Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 417 This facility has had 76% fewer total inspections than the West Virginia average (4 vs. WV avg 17). More inspections can mean more regulatory scrutiny rather than worse care.↓ 76% fewer

Health Inspection History

Inspections since 2022
Total health inspections 3

State average N/A

Last Health inspection on Sep 2025

Total health citations
36 Rank #18 / 47Health citations — State benchmarkedThis home is ranked 18th out of 47 homes in West Virginia for Health Citations. Shows this facility's total health deficiency citations benchmarked to the West Virginia State average, with a ranking across all 47 WV facilities. Lower citation counts earn a better rank.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in West Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Citations per inspection
12 Rank #34 / 47Citations per inspection — State benchmarkedThis home is ranked 34th out of 47 homes in West Virginia for Citations Per Inspection. Shows average deficiency citations per CMS inspection for this facility versus the West Virginia mean across 47 facilities with citation data. Lower is better.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in West Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

34 of 36 citations resulted from standard inspections; and 2 of 36 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 4 years)
Critical health citations
0
In line with State average

State average: N/A

Serious health citations
0
In line with State average

State average: N/A

0 critical citations State average: N/A
0 serious citations State average: N/A
36 moderate citations State average: N/A
0 minor citations State average: N/A
Citations history (last 4 years)
Abuse/Neglect moderate citation Sep 25, 2025
Corrected
Abuse/Neglect moderate citation Sep 25, 2025
Corrected
Infection Control moderate citation Sep 25, 2025
Corrected
Infection Control moderate citation Sep 25, 2025
Corrected

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 59
Employees 57
Contractors 2
Staff to resident ratio 1.84 : 1
0% compared with State average

State average ratio: 0 : 0

Avg staff/day 19
Average shift 8.2 hours
0% compared with State average

State average: 0 hours

Total staff hours (quarter) 14,377

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 6 RN Staff are full-time employees. No contractors work on this role. 6
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.2 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 13 LPN Staff are full-time employees. No contractors work on this role. 13
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.3 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 27 CNA Staff are full-time employees. No contractors work on this role. 27
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.2 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

0.2%

27 contractor hours this quarter

Occupational Therapy Aide: 2

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant270278,16892100%8.2
Licensed Practical Nurse130133,71992100%9.3
Registered Nurse6068578997%8.2
Dietitian1015176166%8.5
RN Director of Nursing2024975257%7.9
Nurse Practitioner2024936166%7.9
Clinical Nurse Specialist202801011%8
Occupational Therapy Aide022271415%1.7
Qualified Social Worker10171112%0.7
Speech Language Pathologist10171516%0.5
Respiratory Therapy Technician2026910%0.6
27 Certified Nursing Assistant
% of Days 100%
13 Licensed Practical Nurse
% of Days 100%
6 Registered Nurse
% of Days 97%
1 Dietitian
% of Days 66%
2 RN Director of Nursing
% of Days 57%
2 Nurse Practitioner
% of Days 66%
2 Clinical Nurse Specialist
% of Days 11%
2 Occupational Therapy Aide
% of Days 15%
1 Qualified Social Worker
% of Days 12%
1 Speech Language Pathologist
% of Days 16%
2 Respiratory Therapy Technician
% of Days 10%
View All Staffing Data

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 12.0
6% worse than State average

State average: 11.3

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 19.7
7% better than State average

State average: 21.1

Long-stay resident measures
Significantly above average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 18.1%
In line with State average

State average: 18.9%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 27.9%
28% worse than State average

State average: 21.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 13.1%
42% better than State average

State average: 22.6%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.4%
47% better than State average

State average: 4.5%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 5.7%
15% worse than State average

State average: 4.9%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.8%
60% better than State average

State average: 2.0%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.1%
7% better than State average

State average: 6.6%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 3.3%
46% better than State average

State average: 6.1%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 8.9%
32% better than State average

State average: 13.2%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 76.2%
21% worse than State average

State average: 96.8%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 90.9%
7% worse than State average

State average: 97.6%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 0.31
83% better than State average

State average: 1.86

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.91
53% better than State average

State average: 1.92

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 40.0%
49% worse than State average

State average: 78.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 32
Medicaid
28
87.5% of residents
Private pay or other
4
12.5% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

This home is administered by Doug Bentz.

This home is owned by Distinct Part Roane General Hospital

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 515099

Show certification details

Places of interest near Roane General Hospital

Address 0.0 miles from city center Info Estimated distance in miles from Spencer's city center to Roane General Hospital's address, calculated via Google Maps.

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Frequently Asked Questions about Roane General Hospital

Who is the owner of Roane General Hospital?

Roane General Hospital is legally operated by Roane General Hospital, Distinct Part, and administered by Doug Bentz.

Is Roane General Hospital in a walkable area?

Roane General Hospital has a walk score of 58. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Roane General Hospital?

Roane General Hospital's occupancy is 93%.

Are pets allowed at Roane General Hospital?

No, Roane General Hospital has a no-pet policy.

Does Roane General Hospital operate as a for-profit or non-profit?

Roane General Hospital is registered as a non-profit in WV.

Who is the administrator of Roane General Hospital?

Doug Bentz is the administrator of Roane General Hospital.

How many beds does Roane General Hospital have?

Roane General Hospital has 35 beds.

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