Serenity Spring Senior Living at Northwood

Nursing Home, Assisted Living, Hospice Care, Independent Living, Memory Care, Palliative Care & Skilled Nursing · Jasper, IN

CMS overall rating

Serenity Spring Senior Living at Northwood

Nursing Home, Assisted Living, Hospice Care, Independent Living, Memory Care, Palliative Care & Skilled Nursing · Jasper, IN

CMS overall rating

2515 Newton St, Jasper, IN 47547 View map

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Serenity Spring Senior Living at Northwood accepts Medicaid, Medicare, and private pay.

Calculator: See prices in your area

Serenity Spring Senior Living at Northwood accepts Medicaid, Medicare, and private pay.

Overview of Serenity Spring Senior Living at Northwood

Serenity Spring Senior Living at Northwood is a 155-bed skilled nursing and residential care community providing skilled nursing, memory care, rehabilitation, and respite care in Jasper, Dubois County, Indiana. Non-profit and legally operated by Greene County General Hospital, the community welcomes Medicare, Medicaid, and private pay.

The inspection record across all four CMS sub-ratings runs below Indiana’s average, producing a 1-star overall rating. Over three years on file, the facility averaged 26 deficiencies annually, 519 percent above the 4.2 state average, with no immediate jeopardy findings, fines, or enforcement actions. The May 2024 recertification was the most significant survey in the window, citing 23 deficiencies including use of physical restraints without physician orders or consent, an unreported abuse allegation involving a CNA forcibly removing a resident’s fingers from a mechanical lift, widespread medication management failures, inadequate dementia-specific training, and an unsafe physical environment. The concurrent June 2024 life safety survey found 16 fire and emergency preparedness deficiencies including obstructed egress routes, sprinkler issues, and oxygen storage hazards near combustibles, all corrected on revisit. The February 2023 annual survey documented a resident who fell nine times during the review period, inadequate fall supervision, respiratory care failures, and the absence of a required dementia unit director. A December 2023 complaint investigation substantiated delayed reporting of an abuse allegation to the state agency. The 1-star staffing sub-rating, reflecting case-mix adjusted hours 60.8 percent below Indiana’s average, and Quality Measures similarly 50.6 percent below state benchmark, compound the inspection picture. Occupancy at 55 percent runs well below Indiana’s 68.1 percent average, with the trend declining.

With current availability reflecting below-average occupancy, the facility is geared toward residents in Dubois County who require long-term skilled nursing or memory care.

Facility Direct Line (812) 482-1722 info@northwoodsl.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

3h 34m per day

vs avg

4 of 6 metrics below state avg

Standout metric Physical Therapist is +12% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	23m per day	▼ 43% State avg: 40m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	51m per day	▲ 10% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 10m per day	▼ 5% State avg: 2h 16m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 4m per day	▼ 5% State avg: 3h 14m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	4m per day	▲ 12% State avg: 4m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	21m per day	▼ 24% State avg: 27m per day · National avg: 28m per day

Capacity and availability

95 days

155-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 61 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

55%

Lower than the Indiana average: 68.1%

Occupied beds

85 / 155

Average occupied beds in Indiana homes 70 beds

Facility TypeNursing Home / Skilled Nursing Facility / Nursing Facility Dually Certified

StatusActive

IssuanceNovember 1, 2024

ExpirationOctober 31, 2026

License Number24-000180-1

CMS Certification Number155282

Serenity Spring Senior Living at Northwood is legally operated by Greene County General Hospital, and administered by Michael Meadows.

Profit StatusFor-profit

SNF/NF (Combined)

107 units

Residential

48 units

Total beds

155 units

Staffing

Key information about the people who lead and staff this community.

Medical DirectorMarc Campbell

Director of NursingGlenna Hanselman

Accept Medicaid

Accept Medicare

Rehabilitation Services

24-Hour Staffing

Fax(812) 634-2793

Pets not allowed

Since 2022 · 4 years of data 114 deficiencies 5 complaints 19 inspections

Inspection Score

11 points below the Indiana average for assisted living residences (83/100)

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Indiana state average

Overall vs. IN average

Latest Inspection June 13, 2025 Routine

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	IN Average	vs. IN Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	114	36	This facility has 217% more total deficiencies than a typical Indiana assisted living residence (114 vs. IN avg 36).↑ 217% worse Rank #301 / 317 Total deficiencies — State benchmarked This home is ranked 301st out of 317 homes in Indiana for Deficiencies. Shows this facility's deficiencies compared to the Indiana average among 317 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.
Deficiencies per year Average deficiencies per year since 2022.	28.5	9	This facility has 217% more deficiencies per year than a typical Indiana assisted living residence (28.5 vs. IN avg 9).↑ 217% worse
Deficiencies per inspection Average deficiencies per inspection.	6	1.9	This facility has 216% more deficiencies per inspection than a typical Indiana assisted living residence (6 vs. IN avg 1.9).↑ 216% worse Rank #304 / 317 Deficiencies per inspection — State benchmarked This home is ranked 304th out of 317 homes in Indiana for Deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Indiana average among 317 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	IN Average	vs. IN Avg
Total visits Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.	19	19	This facility has total visits in line with the Indiana average (19 vs. IN avg 19).— At avg
Inspections with deficiencies Inspections that resulted in at least one regulatory deficiency.	10	7	This facility has 43% more inspections with deficiencies than a typical Indiana assisted living residence (10 vs. IN avg 7).↑ 43% worse
Inspection deficiency rate Percentage of inspections that resulted in at least one deficiency.	53%	37%	This facility has 16 percentage points higher inspection deficiency rate than a typical Indiana assisted living residence (53% vs. IN avg 37%).↑ 16% worse
Inspections Routine, scheduled inspections conducted by state regulators.	11	13	This facility has 15% fewer inspections than a typical Indiana assisted living residence (11 vs. IN avg 13).↓ 15% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	IN Average	vs. IN Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	5	5	This facility has total complaints in line with the Indiana average (5 vs. IN avg 5).— At avg Rank #172 / 293 Total complaints — State benchmarked This home is ranked 172nd out of 293 homes in Indiana for Total complaints. Shows this facility's total complaints compared to the Indiana average among 293 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Average complaints per year since 2022.	1.3	1.3	This facility has complaints per year in line with the Indiana average (1.3 vs. IN avg 1.3).— At avg

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on December 16, 2024, found no deficiencies related to the complaint investigated.
The May 22, 2024 recertification survey cited 23 deficiencies including resident rights violations, infection control failures, medication management errors, and unsafe environmental conditions.
Emergency preparedness and Life Safety Code surveys in early 2024 showed repeated failures in training documentation, mechanical ventilation, and fire safety compliance, with partial corrections by September 5, 2024.

Show Inspection Reports

Inspections since 2023

Total health inspections 4

State average N/A

Last Health inspection on Jun 2025

Total health citations

State average N/A

Citations per inspection

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

34 of 36 citations resulted from standard inspections; 1 of 36 resulted from complaint investigations; and 1 of 36 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

1 serious citation State average: N/A

33 moderate citations State average: N/A

2 minor citations State average: N/A

Citations history (last 3 years)

Abuse/Neglect moderate citation Jun 13, 2025

Corrected

Infection Control moderate citation Jun 13, 2025

Corrected

Quality of Care moderate citation Jun 13, 2025

Corrected

Resident Rights moderate citation Jun 13, 2025

Corrected

Total staff 94

Employees 91

Contractors 3

Staff to resident ratio 1.36 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 34

Average shift 8.7 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 27,297

Nursing staff breakdown

9.2 hours

9 hours

9.7 hours

Contractor staffing

72 contractor hours this quarter

Medical Director: 2 Occupational Therapy Assistant: 1

Staff by category


Certified Nursing Assistant	37	0	37	12,517	92	100%	9.7
Licensed Practical Nurse	11	0	11	4,417	92	100%	9
Medication Aide/Technician	5	0	5	1,822	91	99%	8.7
Registered Nurse	7	0	7	1,592	83	90%	9.2
RN Director of Nursing	3	0	3	1,204	64	70%	8
Speech Language Pathologist	3	0	3	911	73	79%	7.1
Physical Therapy Aide	3	0	3	753	71	77%	6.1
Other Dietary Services Staff	7	0	7	643	76	83%	7.3
Respiratory Therapy Technician	2	0	2	494	62	67%	7.4
Nurse Practitioner	1	0	1	464	58	63%	8
Dietitian	3	0	3	462	47	51%	7.8
Clinical Nurse Specialist	1	0	1	457	57	62%	8
Mental Health Service Worker	2	0	2	457	57	62%	8
Physical Therapy Assistant	1	0	1	444	61	66%	7.3
Administrator	1	0	1	416	52	57%	8
Occupational Therapy Aide	1	0	1	84	33	36%	2.5
Qualified Social Worker	1	0	1	46	16	17%	2.9
Medical Director	0	2	2	42	8	9%	5.3
Dental Services Staff	1	0	1	34	6	7%	5.7
Occupational Therapy Assistant	0	1	1	30	5	5%	6
Nurse Aide in Training	1	0	1	8	1	1%	7.8

37 Certified Nursing Assistant

% of Days 100%

11 Licensed Practical Nurse

% of Days 100%

5 Medication Aide/Technician

% of Days 99%

7 Registered Nurse

% of Days 90%

3 RN Director of Nursing

% of Days 70%

3 Speech Language Pathologist

% of Days 79%

3 Physical Therapy Aide

% of Days 77%

7 Other Dietary Services Staff

% of Days 83%

2 Respiratory Therapy Technician

% of Days 67%

1 Nurse Practitioner

% of Days 63%

3 Dietitian

% of Days 51%

1 Clinical Nurse Specialist

% of Days 62%

2 Mental Health Service Worker

% of Days 62%

1 Physical Therapy Assistant

% of Days 66%

1 Administrator

% of Days 57%

1 Occupational Therapy Aide

% of Days 36%

1 Qualified Social Worker

% of Days 17%

2 Medical Director

% of Days 9%

1 Dental Services Staff

% of Days 7%

1 Occupational Therapy Assistant

% of Days 5%

1 Nurse Aide in Training

% of Days 1%

View All Staffing Data

Total fines amount $5K

81% lower than State average

State average: $27K

Number of fines 1

28% fewer fines than State average

State average: 1.4

Payment Denials 0

100% fewer payment denials than State average

State average: 0.4

Fines amount comparison

This facility $5K

State average $27K

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 16.5

106% worse than State average

State average: 8.0

Functional decline score 33.7

98% worse than State average

State average: 17.1

Long-stay resident measures

Significantly below average State avg: 4.1

Need for Help with Daily Activities Increased 31.7%

163% worse than State average

State average: 12.0%

Walking Ability Worsened 38.7%

170% worse than State average

State average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence 30.7%

25% worse than State average

State average: 24.6%

Falls with Major Injury 3.9%

In line with State average

State average: 3.9%

High Risk Residents with Pressure Ulcers 0.7%

83% better than State average

State average: 4.4%

Urinary Tract Infection 2.2%

83% worse than State average

State average: 1.2%

Lost Too Much Weight 7.5%

31% worse than State average

State average: 5.7%

Depressive Symptoms 0.0%

100% better than State average

State average: 24.1%

Antipsychotic Use 27.9%

125% worse than State average

State average: 12.4%

Pneumococcal Vaccine 91.8%

In line with State average

State average: 93.7%

Influenza Vaccine 100.0%

5% better than State average

State average: 95.4%

Hospitalizations per 1,000 days 2.04

28% worse than State average

State average: 1.60

ED visits per 1,000 days 2.26

53% worse than State average

State average: 1.48

Short-stay resident measures

Below average State avg: 2.9

Pneumococcal Vaccine 89.3%

9% better than State average

State average: 81.7%

Antipsychotic medication increase 3.7%

173% worse than State average

State average: 1.4%

Influenza Vaccine 85.9%

9% better than State average

State average: 79.0%

Re-hospitalized after SNF stay 19.6%

13% better than State average

State average: 22.4%

Emergency department visits 9.6%

9% better than State average

State average: 10.5%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 23.1%

57% worse than State average

State average: 53.7%

Successful return to home or community 49.6%

In line with State average

State average: 50.6%

Breakdown by payment type

Medicare

25% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

35% of new residents, often for short stays.

Typical stay 5 - 6 months

Medicaid

40% of new residents, often for long-term daily care.

Typical stay 5 months

Total residents 69

Medicare

4.3% of residents

Medicaid

59.4% of residents

Private pay or other

36.2% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Serenity Spring Senior Living at Northwood from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 55.0% ↓ 19.6pp vs 2022

Net Patient Income -$50.7K ↓ ~$405.6K vs 2022

Payroll Costs $4.2M ↓ ~$1.3M vs 2022

Operating Margin -0.7% ↓ 4.1pp vs 2022

Metric	2011	2012	2013	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	95.4%	95.5%	97.2%	91.0%	92.5%	91.0%	91.0%	92.6%	85.4%	78.6%	74.6%	55.0%
Beds	121	121	121	131	131	131	131	131	131	131	131	131
Net Income	$740,033	$1,330,665	$1,113,941	$435,253	$620,154	$367,542	$412,196	$498,261	$496,854	$468,711	$380,261	-$5,740
Gross Revenue	$9,855,260	$10,403,369	$10,407,724	$11,674,333	$12,301,789	$12,504,987	$13,476,931	$13,648,462	$13,124,966	$13,588,125	$13,698,715	$10,511,781
Operating Expenses	$7,935,085	$8,189,092	$8,249,176	$10,135,478	$10,799,392	$10,663,316	$11,187,749	$11,679,396	$11,856,055	$10,793,865	$10,097,261	$7,207,341
Net Patient Income	$387,257	$527,934	$359,554	-$572,400	-$823,108	-$432,442	-$489,227	-$627,849	-$306,250	-$285,975	$354,939	-$50,694
Net Patient Revenue	$8,322,342	$8,717,026	$8,608,730	$9,563,078	$9,976,284	$10,230,874	$10,698,522	$11,051,547	$11,549,805	$10,507,890	$10,452,200	$7,156,647
Payroll Costs	$4,895,591	$5,014,147	$5,218,073	$5,734,241	$6,047,999	$6,137,824	$6,237,903	$6,540,500	$6,842,462	$6,959,199	$5,535,376	$4,210,807
Operating Margin %	4.7%	6.1%	4.2%	-6.0%	-8.3%	-4.2%	-4.6%	-5.7%	-2.7%	-2.7%	3.4%	-0.7%
Medicare %	7.4%	7.3%	6.3%	7.6%	7.6%	9.2%	9.3%	8.0%	8.7%	8.5%	9.3%	7.0%
Medicaid %	54.6%	53.8%	54.5%	50.6%	47.9%	45.1%	42.1%	40.7%	42.0%	43.0%	42.7%	47.3%
Private %	38.0%	39.0%	39.2%	41.8%	44.4%	45.7%	48.6%	51.3%	49.3%	48.5%	48.0%	45.6%
Net Patient Revenue/Day	$198	$206	$201	$220	$225	$235	$246	$250	$282	$280	$293	$272
Cost/Day	$188	$194	$192	$233	$243	$245	$257	$264	$290	$287	$283	$274
Avg Length of Stay	181.0 days	179.9 days	225.3 days	188.9 days	316.1 days	153.4 days	159.1 days	264.3 days	230.7 days	244.6 days	191.0 days	94.8 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$7.2M

Net patient income

-$50.7K

For-profit Corporation

Net patient revenue

$7.2M

Net patient income

-$50.7K

Other income

$152.2K

Payroll costs

$4.2M 58.8% of net patient revenue

Other operating costs

$3.0M

Total costs

$7.2M

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

New residents most often arrive under Medicaid (40% of admissions), and a typical Medicaid stay runs around 5 months.

Coverage residents most often arrive under.

Medicare 25%

Private pay 35%

Medicaid 40%

Coverage residents most often leave under.

Medicare 15%

Private pay 38%

Medicaid 47%

0.1 miles from city center Estimated distance in miles from Jasper's city center to Serenity Spring Senior Living at Northwood's address, calculated via Google Maps.

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The information below is reported by the Indiana Department of Health, Division of Long Term Care.


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Nursing Home Explorer

Who is the Director of Nursing at Serenity Spring Senior Living at Northwood?

Glenna Hanselman is the Director of Nursing at Serenity Spring Senior Living at Northwood.

Who is the owner of Serenity Spring Senior Living at Northwood?

Serenity Spring Senior Living at Northwood is legally operated by Greene County General Hospital, and administered by Michael Meadows.

Is Serenity Spring Senior Living at Northwood in a walkable area?

Serenity Spring Senior Living at Northwood has a walk score of 61. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Serenity Spring Senior Living at Northwood?

According to IN state health department records, Serenity Spring Senior Living at Northwood's license number is 24-000180-1.

When does Serenity Spring Senior Living at Northwood's license expire?

According to IN state health department records, Serenity Spring Senior Living at Northwood's license expires on October 31, 2026.

What is the occupancy rate at Serenity Spring Senior Living at Northwood?

Serenity Spring Senior Living at Northwood's occupancy is 55%.

Are pets allowed at Serenity Spring Senior Living at Northwood?

No, Serenity Spring Senior Living at Northwood has a no-pet policy.

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Serenity Spring Senior Living at Northwood

Overview of Serenity Spring Senior Living at Northwood

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Staffing

Leadership

Payment & Insurance

Therapy & Rehabilitation

Staffing & Medical

Contact Information

Additional Policies & Features

Contact Serenity Spring Senior Living at Northwood

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

37 Certified Nursing Assistant

11 Licensed Practical Nurse

5 Medication Aide/Technician

7 Registered Nurse

3 RN Director of Nursing

3 Speech Language Pathologist

3 Physical Therapy Aide

7 Other Dietary Services Staff

2 Respiratory Therapy Technician

1 Nurse Practitioner

3 Dietitian

1 Clinical Nurse Specialist

2 Mental Health Service Worker

1 Physical Therapy Assistant

1 Administrator

1 Occupational Therapy Aide

1 Qualified Social Worker

2 Medical Director

1 Dental Services Staff

1 Occupational Therapy Assistant

1 Nurse Aide in Training

Penalties and fines

Fines amount comparison

Fines amount comparison

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

CCRC

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly long-term care residents

Admissions

Discharges