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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Operating in Eugene, Oregon, for more than 42 years, South Hills Rehabilitation Center is a skilled nursing facility managed by Volare Health, LLC. The 110-bed facility provides short-term rehabilitation, long-term care, hospice care, and respite services and accepts Medicare, Medicaid, and private pay.
The facility holds a 1-star overall CMS rating. Across 10 inspections since 2024, it recorded 61 deficiencies, roughly double Oregon’s average of 31. The March 2024 standard inspection alone yielded 37 deficiencies spanning resident rights, care planning, staffing, pharmacy, and infection control; the August 2025 inspection added 15 more, including findings related to abuse and neglect reporting and nursing staff sufficiency, most of which were corrected on revisit. No fines or enforcement actions have been issued, and complaint investigations were not substantiated.
Nurse staffing averages 5 hours and 9 months of total nursing care per resident per day, essentially in line with Oregon’s average of 5 hours and 12 minutes, a modest signal in an otherwise low-rated profile. The facility has 24-hour staffing in place, and its 62% occupancy is just below the Oregon average of 65.7%, indicating some availability.
Services confirmed on-site include an active Resident Council.
At 75% private-pay admissions and a 45-day average length of stay, South Hills primarily serves post-acute patients transitioning from hospital to home. The facility’s rehabilitation capacity and current availability orient it toward short-term recovery stays in Lane County for patients and families who can weigh the compliance record against the convenience of a long-established Eugene location.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 51st out of 92 homes in Oregon for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 24m per day | ▼ 42% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 30m per day | ▲ 63% State avg: 55m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 49m per day | ▲ 11% State avg: 3h 27m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 5h 20m per day | ▲ 18% State avg: 4h 32m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 83% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 21m per day | ▼ 23% State avg: 27m per day · National avg: 29m per day |
Lower than the Oregon average: 65.7%South Hills Rehabilitation Center is administrated by Emily Murer.
Key information about the people who lead and staff this community.
In Oregon, the Department of Human Services, Aging and People with Disabilities performs unannounced surveys and regular inspections to ensure resident safety in all care settings.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Oregon state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | OR Average | vs. OR Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 61 | 31 | This facility has 97% more total deficiencies than a typical Oregon nursing home (61 vs. OR avg 31).↑ 97% worse |
|
Deficiencies per year
Average deficiencies per year since 2024.
| 30.5 | 15.5 | This facility has 97% more deficiencies per year than a typical Oregon nursing home (30.5 vs. OR avg 15.5).↑ 97% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 6.1 | 4.4 | This facility has 39% more deficiencies per inspection than a typical Oregon nursing home (6.1 vs. OR avg 4.4).↑ 39% worse |
Inspections
| This Facility | OR Average | vs. OR Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 10 | 7 | This facility has 43% more total inspections than a typical Oregon nursing home (10 vs. OR avg 7).↑ 43% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Oregon average 5.1
Last Health inspection on Aug 2025
Oregon average 34
Oregon average 6.86
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
39 of 63 citations resulted from standard inspections; 10 of 63 resulted from complaint investigations; and 14 of 63 came from combined inspections (standard and complaint).
100% worse than Oregon averageOregon average: 0.5
17% better than Oregon averageOregon average: 1.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
15% more staff per resident than Oregon average
0% compared with Oregon average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
14 total: 7 full-time employees and 7 contractors.
14
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursAssists with medical care and medications.
35 total: 21 full-time employees and 14 contractors.
35
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursHelps with daily care and mobility.
115 total: 66 full-time employees and 49 contractors.
115
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
6,296 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 66 | 49 | 115 | 21,758 | 92 | 100% | 7.7 |
| Licensed Practical Nurse | 21 | 14 | 35 | 6,749 | 92 | 100% | 8.8 |
| RN Director of Nursing | 5 | 0 | 5 | 2,350 | 79 | 86% | 7.9 |
| Registered Nurse | 7 | 7 | 14 | 1,999 | 91 | 99% | 9 |
| Medication Aide/Technician | 2 | 0 | 2 | 977 | 89 | 97% | 7.8 |
| Mental Health Service Worker | 3 | 0 | 3 | 859 | 65 | 71% | 7.8 |
| Speech Language Pathologist | 4 | 0 | 4 | 683 | 73 | 79% | 5.5 |
| Physical Therapy Aide | 2 | 0 | 2 | 663 | 64 | 70% | 6.3 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 507 | 57 | 62% | 8.9 |
| Nurse Practitioner | 1 | 1 | 2 | 359 | 42 | 46% | 8.1 |
| Qualified Social Worker | 4 | 0 | 4 | 336 | 60 | 65% | 5.6 |
| Nurse Aide in Training | 4 | 0 | 4 | 319 | 38 | 41% | 8 |
| Occupational Therapy Aide | 0 | 3 | 3 | 226 | 36 | 39% | 6.3 |
| Physical Therapy Assistant | 4 | 0 | 4 | 164 | 34 | 37% | 4.8 |
| Respiratory Therapy Technician | 5 | 1 | 6 | 97 | 24 | 26% | 3.7 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 74 | 12 | 13% | 6.2 |
| Medical Director | 0 | 1 | 1 | 48 | 13 | 14% | 3.7 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.9
23% worse than Oregon averageOregon average: 10.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
28.2
34% worse than Oregon averageOregon average: 21.1
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
In line with Oregon averageOregon average: 16.3%
Percent of long-stay residents whose ability to move independently worsened
37.6%
51% worse than Oregon averageOregon average: 24.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.4%
34% worse than Oregon averageOregon average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Oregon averageOregon average: 2.4%
Percent of long-stay high risk residents with pressure ulcers
4.7%
33% better than Oregon averageOregon average: 6.9%
Percent of long-stay residents with a urinary tract infection
1.1%
46% better than Oregon averageOregon average: 2.1%
Percent of long-stay residents who lose too much weight
5.6%
7% worse than Oregon averageOregon average: 5.3%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Oregon averageOregon average: 4.6%
Percent of long-stay residents who received an antipsychotic medication
12.8%
In line with Oregon averageOregon average: 13.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.7%
In line with Oregon averageOregon average: 95.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.0%
In line with Oregon averageOregon average: 95.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.3%
5% better than Oregon averageOregon average: 86.2%
Percent of short-stay residents who newly received an antipsychotic medication
2.2%
18% worse than Oregon averageOregon average: 1.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
57.9%
29% worse than Oregon averageOregon average: 81.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
13% of new residents, usually for short-term rehab.
75% of new residents, often for short stays.
12% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
62Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for South Hills Rehabilitation Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #19 / 88Payroll — State benchmarkedThis home is ranked 19th out of 88 homes in Oregon for payroll. Shows total annual staff payroll benchmarked to the Oregon average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
2.4 miles from city center
Estimated distance in miles from Eugene's city center to South Hills Rehabilitation Center's address, calculated via Google Maps.
Add your location
South Hills Rehabilitation Center is located in Eugene, Oregon.
Here are the financial assistance programs available to residents in Oregon.
The information below is reported by the Oregon Department of Human Services, Aging and People with Disabilities.
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
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Facility
87
OR AVG
67
Rank
#84 / 351 | 53.6% | -18% | 5.05 | +13% | -4% | $0 | 15 | 3.8 | - | 57 | - |
96
Facility
96
OR AVG
55
Rank
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Eugene (Downtown) | 83
Facility
83
OR AVG
67
Rank
#99 / 351 | 61.8% | -6% | 5.51 | -42% | +5% | $0 | 36 | 9.0 | - | 56 | - |
96
Facility
96
OR AVG
55
Rank
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| Avamere Riverpark |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
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Facility
119
OR AVG
67
Rank
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27
Facility
27
OR AVG
55
Rank
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
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Facility
120
OR AVG
67
Rank
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61
Facility
61
OR AVG
55
Rank
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| South Hills Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Eugene | 110
Facility
110
OR AVG
67
Rank
#37 / 351 | 62.2% | -5% | 5.15 | -27% | -2% | $79.2k | 63 | 12.6 | 2 | 66 | - |
21
Facility
21
OR AVG
55
Rank
#416 / 476 | - | $15.5M | $7.4M | 47.7% | 385167 |
The legal owner and operator of South Hills Rehabilitation Center is Volare Health, LLC.
South Hills Rehabilitation Center has a walk score of 21. Car-dependent. Most errands require a car, with limited nearby walkable options.
South Hills Rehabilitation Center's occupancy is 62%.
The team at South Hills Rehabilitation Center can be reached at [email protected].
Emily Murer is the administrator of South Hills Rehabilitation Center.
South Hills Rehabilitation Center has 110 beds.
South Hills Rehabilitation Center has had 61 recently reported deficiencies.
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