ALM's inspection grade is 91 / 100, an A- — 9 points above the Wisconsin average for CMS-certified facilities (82/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
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ALM's inspection grade is 91 / 100, an A- — 9 points above the Wisconsin average for CMS-certified facilities (82/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
St Croix Health Center is a nursing home in New Richmond, Wisconsin, providing ongoing nursing oversight and help with daily care needs. With 50 beds, the community may be a good fit for someone who prefers a smaller setting where residents and staff can become familiar with one another. The 76% occupancy rate indicates that not all beds are filled.
Total nurse staffing is 6 hours and 34 minutes per resident per day, representing the daily nursing staff time allocated to each resident. Payment options are Medicare, Medicaid, and private pay. A retail pharmacy is available at the facility, giving residents access to pharmacy services within the community. Sandra Hackenmueller serves as administrator, and St Croix County Board operates the community.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Data period: Q4 2025 (October 1 – December 31, 2025).
This nursing home is ranked 4th out of 164 nursing homes we track in Wisconsin for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
6h 34mStandout metric: Certified nursing assistant is +76% above Wisconsin average
1 of 6 metrics below Wisconsin average
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 12 total: 5 of the facility's own employees and 7 agency contractors.
12 staff · 8.7-hour shifts
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 18 total: 5 of the facility's own employees and 13 agency contractors.
18 staff · 8.5-hour shifts
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 92 total: 57 of the facility's own employees and 35 agency contractors.
92 staff · 8.6-hour shifts
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
139
74 employees · 65 contractors · 32 on an average day
139 total staff / 41 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
3.39 : 1
↑ 40% · WI 2.42This facility: 3.39 staff per resident, 40% above the Wisconsin average of 2.42 (among Wisconsin facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
139 staff ÷ 41 residents
See full Wisconsin ranking →
Average hours one staff member works on a day they are on shift, across every role.
8 h
↑ 10% · WI 7.3 hThis facility: 8 h, 10% above the Wisconsin average of 7.3 h (among Wisconsin facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
23,537 staff hours this quarter
See full Wisconsin ranking →72.6% of staff hours were worked by the facility's own employees
Wisconsin average: 88.1% · Contractors this quarter: Certified Nursing Assistant (35), Licensed Practical Nurse (13), Registered Nurse (7), Speech Language Pathologist (2), Qualified Social Worker (2), Physical Therapy Assistant (2), Physical Therapy Aide (1), Occupational Therapy Aide (1), Respiratory Therapy Technician (1), Occupational Therapy Assistant (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
50
Rank #114 / 197Bed count — State benchmarked This nursing home is ranked 114th out of 197 nursing homes we track in Wisconsin for bed count. Shows this facility's certified or reported bed count compared to other Wisconsin facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Smaller home · May offer a more intimate, personalized care environment.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Rank #34 / 191Walk Score — State benchmarked This nursing home is ranked 34th out of 191 nursing homes we track in Wisconsin for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Wisconsin facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy lower than 85% suggests more openings may be available.
Rank #71 / 163Occupancy rate — State benchmarked This nursing home is ranked 71st out of 163 nursing homes we track in Wisconsin for occupancy. Shows this facility's occupancy rate versus the Wisconsin average, with its Statewide rank out of 163. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Based on 38.1 residents and 50 beds. Source: CMS Provider Information, average daily residents (data as of Aug 2026)
Higher than the Wisconsin average: 71.5%
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
St Croix Health Center is administered by Sandra Hackenmueller.
9 points above the Wisconsin average for CMS-certified facilities (82/100)
Category breakdown
45 severity-weighted points (15 deficiencies) · 42% lower than the typical CMS-certified WI facility (median: 78)
No fines on record · 0 enforcement actions
29 days to fix issues · slower than the typical CMS-certified WI facility (median: 27)
State avg 28 (46% better than State average)
State avg 4.24 (18% worse than State average)
100% corrected
15 of 15 citations corrected State avg 0.9 (100% better than State average)State avg 1.1 (100% better than State average)State avg 25.5 (41% better than State average)State avg 0.5 (100% better than State average)
Corrected
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Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 15 citations resulted from standard inspections.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.3
22% better than Wisconsin averageWisconsin average: 9.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.0
In line with Wisconsin averageWisconsin average: 19.8
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
15.0%
7% better than Wisconsin averageWisconsin average: 16.1%
Percent of long-stay residents whose ability to move independently worsened
11.2%
40% better than Wisconsin averageWisconsin average: 18.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.8%
25% worse than Wisconsin averageWisconsin average: 24.6%
Percent of long-stay residents experiencing one or more falls with major injury
9.5%
191% worse than Wisconsin averageWisconsin average: 3.3%
Percent of long-stay high risk residents with pressure ulcers
1.1%
79% better than Wisconsin averageWisconsin average: 5.0%
Percent of long-stay residents with a urinary tract infection
2.4%
8% better than Wisconsin averageWisconsin average: 2.7%
Percent of long-stay residents who lose too much weight
0.0%
100% better than Wisconsin averageWisconsin average: 5.1%
Percent of long-stay residents who have depressive symptoms
14.3%
151% worse than Wisconsin averageWisconsin average: 5.7%
Percent of long-stay residents who received an antipsychotic medication
16.1%
In line with Wisconsin averageWisconsin average: 15.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Wisconsin averageWisconsin average: 95.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.1%
In line with Wisconsin averageWisconsin average: 95.0%
Number of hospitalizations per 1,000 long-stay resident days.
1.30
19% better than Wisconsin averageWisconsin average: 1.61
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.81
28% worse than Wisconsin averageWisconsin average: 2.19
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.1%
13% better than Wisconsin averageWisconsin average: 86.5%
Percent of short-stay residents who newly received an antipsychotic medication
5.6%
360% worse than Wisconsin averageWisconsin average: 1.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.2%
13% better than Wisconsin averageWisconsin average: 82.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
30.4%
34% worse than Wisconsin averageWisconsin average: 22.7%
Percentage of short-stay residents who had an outpatient emergency department visit.
7.8%
48% better than Wisconsin averageWisconsin average: 15.0%
Percentage of SNF residents who experience falls with major injury during their stay.
2.8%
266% worse than Wisconsin averageWisconsin average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
45.5%
15% worse than Wisconsin averageWisconsin average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
64.3%
27% better than Wisconsin averageWisconsin average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
63% of new residents, usually for short-term rehab.
32% of new residents, often for short stays.
5% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jun 2026)
Total residents
41Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for St Croix Health Center from 2011–2024, based on CMS SNF Cost Reports. Includes all financial data for this property, which could include management/ownership changes.
Key figures below are for fiscal year ending in 12/2024.
Based on CMS SNF Cost Report for fiscal year ending in 12/2024.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #85 / 161Payroll costs — State benchmarked This nursing home is ranked 85th out of 161 nursing homes we track in Wisconsin. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Wisconsin average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #18 / 161Payroll % of net patient revenue — State benchmarked This nursing home is ranked 18th out of 161 nursing homes we track in Wisconsin. Shows payroll as a percentage of net patient revenue versus the Wisconsin average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (63% of admissions), and a typical Medicare stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
0.0 miles from city center
Estimated distance in miles from New Richmond's city center to St Croix Health Center's address, calculated via Google Maps.
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Info below is compiled from CMS reports & the WI Dept. of Health Services (DHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Official facility name used in federal/state reporting (may differ slightly from the marketing name).
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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City and state of the facility. Used for mapping and state-average comparisons.
|
Estimated monthly cost range for the facility.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
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|---|---|---|---|---|---|---|---|
| Woodside Lutheran Home | NH AL MC RC SNF | Green Bay | - | 118
Facility
118
WI AVG
78
Rank
#29 / 197 | - |
67
Facility
67
WI AVG
48
Rank
#47 / 191 | - |
| Harbor Haven Health & Rehabilitation | NH HOS MC PC SNF | Fond Du Lac | - | 85
Facility
85
WI AVG
78
Rank
#81 / 197 | - |
57
Facility
57
WI AVG
48
Rank
#69 / 191 | Private / Semi-Private Rooms |
| Badger Prairie Health Care Center | NH SNF | Verona | - | 120
Facility
120
WI AVG
78
Rank
#23 / 197 | - |
31
Facility
31
WI AVG
48
Rank
#139 / 191 | - |
| Morrow Memorial Home | NH AL IL MC SNF | Sparta | - | 80
Facility
80
WI AVG
78
Rank
#91 / 197 | A+ |
68
Facility
68
WI AVG
48
Rank
#42 / 191 | - |
| St Croix Health Center | NH | New Richmond | - | 50
Facility
50
WI AVG
78
Rank
#114 / 197 | - |
71
Facility
71
WI AVG
48
Rank
#34 / 191 | - |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other WI nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
St Croix Health Center is legally operated by St Croix County Board, and administered by Sandra Hackenmueller.
St Croix Health Center has a walk score of 71. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
St Croix Health Center's occupancy is 76.2%.
No, St Croix Health Center has a no-pet policy.
St Croix Health Center is a government-operated nursing facility in WI.
Sandra Hackenmueller is the administrator of St Croix Health Center.
St Croix Health Center received a 4-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
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