Missouri average 6.6
Last Health inspection on Feb 2025

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The Arbors at Bluff Creek Terrace is a 48-bed nonprofit memory care and assisted living community at 3104 Bluff Creek Drive in Columbia, Boone County, Missouri, operated by Columbia Residential LLC under administrator Jessica Bankhead and owner Christina Benton. The facility carries a 1-star CMS overall rating and has faced substantive inspection challenges over the past four years.
Since 2021, the community recorded 39 health citations across 12 inspections.
In November 2024, an unannounced survey identified an infection-control violation with critical severity; meaning the noncompliance posed immediate risk of serious harm to residents. That citation was corrected. Two months earlier, a complaint investigation documented serious deficiencies in pharmacy documentation and quality-of-care practices; both were resolved. Resident-rights violations comprise the largest category (9 of 39 citations), followed by quality-of-life concerns (8 citations).
The facility incurred $38,000 in federal penalties between November 2024 and January 2025.
Nursing hours per resident are at 4 hours 22 minutes daily and exceed the Missouri average by 17 percent, the facility’s strongest marker. The staff roster includes 19 RNs, 20 LPNs, and 96 CNAs, with additional therapy contractors. Occupancy of 89.4 percent signals sustained demand in the local market.
Long-stay residents report declines in mobility and activities-of-daily-living independence at rates 48–54 percent worse than state average. Urinary tract infection prevalence runs 81 percent above state benchmark. Short-stay residents’ influenza vaccination lags 53 percent below state rates.
On-site nurse aide training, an active resident council, and memory care programming are available.
The Arbors is oriented toward short-term Medicare rehabilitation and private-pay stays, with occupancy and staffing investment indicating operational stability, though quality-decline measures and recent critical findings require consideration.
The Arbors at Bluff Creek Terrace is legally operated by Columbia Residential, Llc, and administrated by Jessica Bankhead.
In Missouri, the Department of Health and Senior Services, Division of Regulation and Licensure performs the inspections and unannounced surveys required for all long-term care providers.
Inspections
| This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total inspections
| 0 | 7 | This facility has 100% fewer total inspections than a typical Missouri assisted living residence (0 vs. MO avg 7).↓ 100% better |
Missouri average 6.6
Last Health inspection on Feb 2025
Missouri average 36.5
Missouri average 5.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
19 of 39 citations resulted from standard inspections; 14 of 39 resulted from complaint investigations; and 6 of 39 came from combined inspections (standard and complaint).
Missouri average: 0.7
Missouri average: 1
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Manages medical care and health needs.
Assists with medical care and medications.
Helps with daily care and mobility.
Total hours from contractors
2,674 contractor hours this quarter
| Certified Nursing Assistant | 96 | 0 | 96 | 25,178 | 92 | 100% | 7.8 |
| Medication Aide/Technician | 20 | 0 | 20 | 7,231 | 92 | 100% | 9.7 |
| Licensed Practical Nurse | 20 | 0 | 20 | 6,171 | 92 | 100% | 9.4 |
| Registered Nurse | 19 | 0 | 19 | 5,079 | 92 | 100% | 9.5 |
| Nurse Aide in Training | 7 | 0 | 7 | 1,536 | 87 | 95% | 8.5 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,175 | 90 | 98% | 7.5 |
| Mental Health Service Worker | 2 | 0 | 2 | 913 | 64 | 70% | 7.5 |
| RN Director of Nursing | 2 | 0 | 2 | 792 | 64 | 70% | 7.5 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 655 | 63 | 68% | 6.7 |
| Speech Language Pathologist | 0 | 5 | 5 | 551 | 73 | 79% | 5.5 |
| Physical Therapy Aide | 0 | 3 | 3 | 528 | 69 | 75% | 6.3 |
| Nurse Practitioner | 1 | 0 | 1 | 480 | 64 | 70% | 7.5 |
| Qualified Social Worker | 0 | 1 | 1 | 473 | 66 | 72% | 7.2 |
| Administrator | 1 | 0 | 1 | 448 | 60 | 65% | 7.5 |
| Dietitian | 1 | 0 | 1 | 420 | 56 | 61% | 7.5 |
| Physical Therapy Assistant | 0 | 5 | 5 | 317 | 60 | 65% | 4.2 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 71 | 52 | 57% | 1.2 |
| Occupational Therapy Aide | 0 | 1 | 1 | 67 | 20 | 22% | 3.4 |
| Medical Director | 0 | 1 | 1 | 12 | 3 | 3% | 4 |
Includes penalties issued in 2024-2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Penalties are imposed by CMS for violations of federal nursing home regulations.
3 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
68% of new residents, usually for short-term rehab.
17% of new residents, often for short stays.
15% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Historical financial and operational data for The Arbors at Bluff Creek Terrace based on CMS SNF Cost Reports.
Most residents typically stay for a few weeks or months before returning home or moving on.
27.9 miles from city center
Estimated distance in miles from Columbia's city center to The Arbors at Bluff Creek Terrace's address, calculated via Google Maps.
— 2.17 miles to nearest hospital (NextCare Urgent Care Columbia)
Add your location
The Arbors at Bluff Creek Terrace is located in Columbia, Missouri.
Here are the financial assistance programs available to residents in Missouri.
The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
| The Arbors at Bluff Creek Terrace |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Columbia | - | 48
Facility
48
MO AVG
97
Rank
#399 / 454 |
26
Facility
26
MO AVG
45
Rank
#418 / 563 | - |
| Heisinger Bluffs |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Jefferson City | - | 111
Facility
111
MO AVG
97
Rank
#160 / 454 |
32
Facility
32
MO AVG
45
Rank
#376 / 563 | 1 Bed / 2 Bed / 3 Bed |
The legal owner and operator of The Arbors at Bluff Creek Terrace is Columbia Residential, Llc.
The Arbors at Bluff Creek Terrace has a walk score of 26. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Jessica Bankhead is the administrator of The Arbors at Bluff Creek Terrace.
The Arbors at Bluff Creek Terrace has 48 beds.
Yes — there are 6 photos of The Arbors at Bluff Creek Terrace in the photo gallery on this page.
(573) 256-5565 will put you in contact with the team at The Arbors at Bluff Creek Terrace.
The Arbors at Bluff Creek Terrace is in Boone County.
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