Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
98
76 employees · 22 contractors · 40 on an average day Westminster Village Assisted Living
Nursing Home, Assisted Living, Hospice Care, Independent Living, Memory Care, Respite Care & Skilled Nursing · Dover, DE
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Westminster Village Assisted Living
Nursing Home, Assisted Living, Hospice Care, Independent Living, Memory Care, Respite Care & Skilled Nursing · Dover, DE
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Westminster Village Assisted Living accepts Medicare, Medicaid, and private pay.
Overview of Westminster Village Assisted Living
Westminster Village Assisted Living in Dover, DE, covers a broad range of care. At one end is independent living and at the other is hospice care, with assisted living, memory care, respite care, nursing home care, and skilled nursing filling the middle. An individual in independent living maintains a personal residence and uses community services, minus daily care. The assisted living level adds help with dressing, bathing, and medication management. Wandering risk is managed by memory care, where the environment is secured and staff supervise. The nursing home and skilled nursing are staffed with licensed nurses at all hours.
Hospice brings comfort to a person as life approaches its end. A respite stay is short-term, meant for when the regular caregiver in the family needs to travel or recuperate. As care remains within a single community, needs can expand without relocation.
Moving in carries an entrance fee of $63,200. Medicare and Medicaid are accepted for payment, as well as private pay. The 99 beds include private rooms for a resident who wants one alone. Nursing averages 4 hours 36 minutes daily for each resident. Pets are permitted, meaning no one has to part with a pet. Wendy Nerad serves as the administrator.
Grooming takes place at the beauty salon, while a bistro or café serves as another dining option. The schedule includes theater trips, exercise classes, and resident-directed clubs, in addition to church services, and the community’s religious affiliation is Presbyterian. The Walk Score in this area is only 35, indicating it’s car-dependent, and a person who no longer drives will typically require transportation for routine errands.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q4 2025 (October 1 – December 31, 2025).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Jun 2026).
Total nursing care per resident / day
This nursing home is ranked 8th out of 37 nursing homes we track in Delaware for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 36m
This nursing home is ranked 8th out of 37 nursing homes we track in Delaware for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 36mStandout metric: RN, weekends is +10% above Delaware average
4 of 6 metrics below Delaware average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 17 are the facility's own employees; no agency contractors work in this role.
17 staff · 8-hour shifts
1h 13m
↑ 8% · DE 1h 8mThis facility: 1h 13m per resident per day, 8% above the Delaware average of 1h 8m (among Delaware facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 17 are the facility's own employees; no agency contractors work in this role.
17 staff · 8-hour shiftsUS average: 43m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 43m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 17 total: 12 of the facility's own employees and 5 agency contractors.
17 staff · 8.3-hour shifts
1h 3m
↓ 6% · DE 1h 7mThis facility: 1h 3m per resident per day, 6% below the Delaware average of 1h 7m (among Delaware facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 17 total: 12 of the facility's own employees and 5 agency contractors.
17 staff · 8.3-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 45 total: 39 of the facility's own employees and 6 agency contractors.
45 staff · 7.3-hour shifts
2h 20m
↓ 15% · DE 2h 44mThis facility: 2h 20m per resident per day, 15% below the Delaware average of 2h 44m (among Delaware facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 45 total: 39 of the facility's own employees and 6 agency contractors.
45 staff · 7.3-hour shiftsUS average: 2h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 26m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
6m
↓ 40% · DE 10mThis facility: 6m per resident per day, 40% below the Delaware average of 10m (among Delaware facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
4h 15m
↓ 1% · DE 4h 18mThis facility: 4h 15m per resident per day, 1% below the Delaware average of 4h 18m (among Delaware facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 32m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 32m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
46m
↑ 10% · DE 42mThis facility: 46m per resident per day, 10% above the Delaware average of 42m (among Delaware facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 29m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 29m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
98
76 employees · 22 contractors · 40 on an average day
98 total staff / 49 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
2.00 : 1
↑ 20% · DE 1.66This facility: 2.00 staff per resident, 20% above the Delaware average of 1.66 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
98 staff ÷ 49 residents
See full Delaware ranking →
Average hours one staff member works on a day they are on shift, across every role.
7.3 h
↓ 4% · DE 7.6 hThis facility: 7.3 h, 4% below the Delaware average of 7.6 h (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
26,887 staff hours this quarter
See full Delaware ranking →88.8% of staff hours were worked by the facility's own employees
Delaware average: 92.2% · Contractors this quarter: Certified Nursing Assistant (6), Licensed Practical Nurse (5), Physical Therapy Assistant (3), Respiratory Therapy Technician (2), Physical Therapy Aide (2), Speech Language Pathologist (1), Occupational Therapy Aide (1), Medical Director (1), Qualified Social Worker (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
99
Rank #27 / 41Bed count — State benchmarked This nursing home is ranked 27th out of 41 nursing homes we track in Delaware for bed count. Shows this facility's certified or reported bed count compared to other Delaware facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
99
Rank #27 / 41Bed count — State benchmarked This nursing home is ranked 27th out of 41 nursing homes we track in Delaware for bed count. Shows this facility's certified or reported bed count compared to other Delaware facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Smaller home · May offer a more intimate, personalized care environment.
Years of operating
A newer community that may feature more recent facilities and programs. This is the number of years in operation under current management.
Rank #4 / 33Years in operation — State benchmarked This nursing home is ranked 4th out of 33 nursing homes we track in Delaware for years in operation. Shows how long this facility has been in operation compared to other Delaware facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A newer community that may feature more recent facilities and programs. This is the number of years in operation under current management.
Rank #4 / 33Years in operation — State benchmarked This nursing home is ranked 4th out of 33 nursing homes we track in Delaware for years in operation. Shows how long this facility has been in operation compared to other Delaware facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
1
year
Walk Score
Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
Rank #23 / 42Walk Score — State benchmarked This nursing home is ranked 23rd out of 42 nursing homes we track in Delaware for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Delaware facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
Rank #23 / 42Walk Score — State benchmarked This nursing home is ranked 23rd out of 42 nursing homes we track in Delaware for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Delaware facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
35
/ 100
Residents per day (avg)
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
58
Source: CMS Provider Information, average daily residents
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
117
days
About This Community
Pricing & Financial Information
The below pricing was updated on
$63,200
IssuanceJanuary 5, 2025
License Number1385
Thrive WellnessA branded program developed by this community's operator or its partners - a named approach to programming or care, rather than an independent external certification.
Westminster Village Assisted Living is administered by Wendy Nerad - Ed.
Resident Council
Director of NursingLori Clemmons
Director of Nursing Emaillclemmons@psl.org
Special Dietary Accommodations
End of Life and Comfort Care
Respite CareRespite care provides families and unpaid caregivers with short-term relief from caregiving duties. Care can range from a few hours to a few weeks.
Transportation
Pets Allowed
Continuing Care Retirement Community (CCRC)
Minimum Age55
HousekeepingYes
Linen ServiceYes
Utilities IncludedYes
Library
Beauty Salon
Country Village Store
Community Center Classroom
27-Acre Campus
Activities
Arts and Crafts
Exercise Classes
Intergenerational Programs
Pet Therapy
Theater Trips
Discussion Groups
Resident-Directed Clubs
Chaplain Services
Chapel
Multi-Denominational Church Services
Religious AffiliationPresbyterian
Dining & Nutrition
Sourced directly from the team at Westminster Village Assisted Living.
Dining & Nutrition
Sourced directly from the team at Westminster Village Assisted Living.- Low-sodium / heart-healthy options.
- Bistro / café on site.
Building Type3-story
Studio
Floor plans: Ashley
374 sq ft
1 Bedroom Floor plans as listed by the community: Ashford (550 sq ft) · Middleford (600 sq ft) · Bradley (466 sq ft) · Chelsea (501 sq ft) · Dorsey (574 sq ft)
Floor plans: Ashford, Middleford, Bradley, Chelsea, Dorsey
466–600 sq ft
2 Bedroom Floor plans as listed by the community: Windsor, Lower Floor with Patio (800 sq ft) · Windsor, Upper Floor with Balcony (800 sq ft)
800 sq ft
Private Room
Cottage / Villa Floor plans as listed by the community: Asbury (810 sq ft) · Asbury with Sunroom (940 sq ft) · Bradford (980 sq ft) · Bradford with Sunroom (1,110 sq ft) · Canterbury (1,130 sq ft) · Canterbury with Sunroom (1,260 sq ft)
Floor plans: Asbury, Asbury Sunroom, Bradford, Bradford Sunroom, Canterbury +1 more
810–1,260 sq ft
CMS Health Inspection History
Total health inspections
5
↑ 16% · DE 4.3This facility: 5, 16% above the Delaware average of 4.3 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
33
Rank #17 / 37Health citations — State benchmarked This nursing home is ranked 17th out of 37 nursing homes we track in Delaware for health citations. Shows this facility's total health deficiency citations benchmarked to the Delaware State average, with a ranking across all 37 DE facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 10% · DE 36.8This facility: 33, 10% below the Delaware average of 36.8 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
6.6
Rank #14 / 37Citations per inspection — State benchmarked This nursing home is ranked 14th out of 37 nursing homes we track in Delaware for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Delaware mean across 37 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 21% · DE 8.33This facility: 6.6, 21% below the Delaware average of 8.33 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
33 of 33 citations corrected
Critical
J–L
2
↑ 100% · DE 1This facility: 2, 100% above the Delaware average of 1 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
0
↓ 100% · DE 1.3This facility: 0, 100% below the Delaware average of 1.3 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
30
↓ 10% · DE 33.5This facility: 30, 10% below the Delaware average of 33.5 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
1
≈ 0% · DE 1This facility: 1, level with the Delaware average of 1 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: Dec 16, 2025 · 12 citations, all corrected
Most cited category: Quality of Life & Care, 9 of 33 citations · 10 categories in total
Citations history
Most recent first
Dec 16, 2025
12 citations
Abuse/Neglect moderate citation
Corrected
Corrected
Administration moderate citation
Corrected
Corrected
Administration moderate citation
Corrected
Corrected
Environmental moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Oct 08, 2025
1 citation
Quality of Care critical citation
Corrected
Corrected
Oct 31, 2024
7 citations
Nutrition moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Pharmacy minor citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Sep 16, 2024
2 citations
Abuse/Neglect moderate citation
Corrected
Corrected
Abuse/Neglect moderate citation
Corrected
Corrected
Nov 01, 2023
11 citations
Abuse/Neglect critical citation
Corrected
Corrected
Nursing Services moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Top deficiency categories
Share of 33 citations
Quality of Life & Care
9 deficiencies (27%)
Resident Assessment & Care Planning
6 deficiencies (18%)
Nutrition & Dietary
4 deficiencies (12%)
Abuse, Neglect & Exploitation
4 deficiencies (12%)
Pharmacy Services
4 deficiencies (12%)
Administration
2 deficiencies (6%)
Infection Control
1 deficiency (3%)
Resident Rights
1 deficiency (3%)
Nursing & Physician Services
1 deficiency (3%)
Environmental
1 deficiency (3%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
22 of 33 citations resulted from standard inspections; 5 of 33 resulted from complaint investigations; and 6 of 33 came from combined inspections (standard and complaint).
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
2 penalties in the past 3 years
Latest: Oct 8, 2025 · $14,901 civil money penalty
Oct 8, 2025 · $14,901 civil money penalty
Nov 1, 2023 · $15,593 civil money penalty
Total fines
$30,494
↓ 69% · DE $98KThis facility: $30,494, 69% below the Delaware average of $97,549. Average among the 32 Delaware facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg $67KUS average: $67,417, among the 6,775 US facilities with a penalty on record.Rank #17 / 37Federal fines — State benchmarked This nursing home is ranked 17th out of 37 nursing homes we track in Delaware for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Delaware average among facilities with fines, and where it ranks among 37 facilities in the pool. Lower total dollars mean a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Number of fines
2
↓ 2% · DE 2.03This facility: 2, 2% below the Delaware average of 2.03. Average among the 32 Delaware facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg 1.96US average: 1.96, among the 6,775 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
DE avg 0.19Delaware average: 0.19. Average among the 32 Delaware facilities with a penalty on record.US avg 0.36US average: 0.36, among the 6,775 US facilities with a penalty on record.
Penalty history · past 3 years
Oct 8, 2025
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$14,901
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$14,901
Nov 1, 2023
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$15,593
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$15,593Fine amount comparison
This facility
$30,494
Delaware average
$97,549
US average
$67,417
Totals count every penalty on record; the history lists the past 3 years. Delaware and US averages are among facilities with a penalty on record.
A civil money penalty is a fine for noncompliance, per day or per instance. A payment denial stops Medicare/Medicaid payments for new residents until issues are fixed.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the Delaware average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
4
/ 5
Above average
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
1
/ 5
Significantly below average
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
10.5
Score · lower is better
↑ 37% · DE 7.7This facility: 10.5, 37% above the DE average of 7.7 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
19.1
Score · lower is better
↑ 23% · DE 15.5This facility: 19.1, 23% above the DE average of 15.5 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.11 long-stay measures: 5 better, 5 worse, 1 near DE average
3 short-stay measures: 3 worse
Long-stay residents
People who live at the home · 11 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
↑ 30% · DE 12.7This facility: 16.6, 30% above the DE average of 12.7 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
↑ 30% · DE 12.7This facility: 16.6, 30% above the DE average of 12.7 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsened
Percent of long-stay residents whose ability to move independently worsened
23.8%
↑ 75% · DE 13.6This facility: 23.8, 75% above the DE average of 13.6 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
23.8%
↑ 75% · DE 13.6This facility: 23.8, 75% above the DE average of 13.6 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.9%
↓ 17% · DE 20.2This facility: 16.9, 17% below the DE average of 20.2 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.9%
↓ 17% · DE 20.2This facility: 16.9, 17% below the DE average of 20.2 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
1.0%
↓ 51% · DE 2.1This facility: 1.0, 51% below the DE average of 2.1 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
1.0%
↓ 51% · DE 2.1This facility: 1.0, 51% below the DE average of 2.1 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
4.9%
↑ 51% · DE 3.2This facility: 4.9, 51% above the DE average of 3.2 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
4.9%
↑ 51% · DE 3.2This facility: 4.9, 51% above the DE average of 3.2 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
1.8%
↓ 47% · DE 3.5This facility: 1.8, 47% below the DE average of 3.5 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
1.8%
↓ 47% · DE 3.5This facility: 1.8, 47% below the DE average of 3.5 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
5.6%
↑ 3% · DE 5.4This facility: 5.6, 3% above the DE average of 5.4 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
5.6%
↑ 3% · DE 5.4This facility: 5.6, 3% above the DE average of 5.4 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
↓ 100% · DE 10.3This facility: 0.0, 100% below the DE average of 10.3 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
0.0%
↓ 100% · DE 10.3This facility: 0.0, 100% below the DE average of 10.3 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
5.3%
↓ 50% · DE 10.7This facility: 5.3, 50% below the DE average of 10.7 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
5.3%
↓ 50% · DE 10.7This facility: 5.3, 50% below the DE average of 10.7 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
67.0%
↓ 30% · DE 95.7This facility: 67.0, 30% below the DE average of 95.7 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
67.0%
↓ 30% · DE 95.7This facility: 67.0, 30% below the DE average of 95.7 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.0%
↓ 10% · DE 97.4This facility: 88.0, 10% below the DE average of 97.4 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.0%
↓ 10% · DE 97.4This facility: 88.0, 10% below the DE average of 97.4 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 3 measures
Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
2.3%
↑ 129% · DE 1.0This facility: 2.3, 129% above the DE average of 1.0 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents who newly received an antipsychotic medication
2.3%
↑ 129% · DE 1.0This facility: 2.3, 129% above the DE average of 1.0 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
36.0%
↓ 57% · DE 83.5This facility: 36.0, 57% below the DE average of 83.5 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
36.0%
↓ 57% · DE 83.5This facility: 36.0, 57% below the DE average of 83.5 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
50.0%
↓ 40% · DE 83.1This facility: 50.0, 40% below the DE average of 83.1 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
50.0%
↓ 40% · DE 83.1This facility: 50.0, 40% below the DE average of 83.1 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
Westminster Village Assisted Living’s finances from its CMS cost report for the fiscal year ending December 2024, compared with 32 Delaware nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
FY Dec 2024
Is it financially stable?
Profitable on care
13.4% operating margin
+7.4 pts vs prior year
Positive margin in 4 of the last 8 reported years. Net income $3.1M after other income.
Does it invest in staff?
Spends less on payroll than most Delaware homes
40.1% payroll share of revenue
DE average 51.1%Rank #24 / 32Payroll % of net patient revenue — State benchmarked This nursing home is ranked 24th out of 32 nursing homes we track in Delaware for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Delaware average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll rose $0.2M while revenue rose $1.5M. A low share can mean leaner staffing; check hours per resident in the staffing section.
FY 2024 scorecard
Each row shows the FY 2024 figure, the change since the prior report, the trend, and how it compares with Delaware homes.
Revenue & profit
Profitable on care
| Metric | FY 2024 | vs prior year | Trend 2017 → 2024Trend | DE median | Compared with DE homesRank in DE | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $20.8M | +$1.5M | Trend 20172024 | DE median $16.0M | Rank in DE Rank #6 / 32Net patient revenue — State benchmarked This nursing home is ranked 6th out of 32 nursing homes we track in Delaware for net patient revenue. Shows this facility's net patient revenue compared to the Delaware average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 84% of homes | Above DE median Higher net patient revenue than 84% of DE homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $18.1M | −$0.1M | Trend 20172024 | DE median — | Rank in DE Not ranked | Within revenue Operating expenses are lower than net patient revenue, so resident care covers its costs. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | $2.8M | +$1.6M | Trend 20172024 | DE median — | Rank in DE Not ranked | Profit, growing Resident care made money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | 13.4% | +7.4 pts | Trend 20172024 | DE median — | Rank in DE Not ranked | Healthy margin More than 5% of revenue is left after operating expenses. |
| Other income Money not from resident care: investments, grants, services. | $0.3M | — | Trend — | DE median — | Rank in DE Not ranked | Adds to profit Income from outside resident care, on top of the profit from care. |
| Net income The bottom line after other income. | $3.1M | +$1.7M | Trend — | DE median — | Rank in DE Not ranked | Profit The bottom line is above zero after other income. |
Staffing spend
Spends less of revenue on staff than most Delaware homes
| Metric | FY 2024 | vs prior year | Trend 2017 → 2024Trend | DE median | Compared with DE homesRank in DE | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $8.4M | +$0.2M | Trend 20172024 | DE median $8.4M | Rank in DE Rank #17 / 32Payroll costs — State benchmarked This nursing home is ranked 17th out of 32 nursing homes we track in Delaware for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Delaware average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 48% of homes | Below DE median Higher payroll than 48% of DE homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 40.1% | −2.2 pts | Trend 20172024 | DE median 50.8% | Rank in DE Rank #24 / 32Payroll % of net patient revenue — State benchmarked This nursing home is ranked 24th out of 32 nursing homes we track in Delaware for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Delaware average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 26% of homes | 11.0 pts under DE average The DE average is 51.1% of revenue. Within 3 points of it reads as near the average. |
Charts, 2017–2024 2 charts · DE benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the Delaware payroll average.
% of net patient revenue
Payroll share Operating margin DE payroll average
Year-by-year data, 2017–2024 every reported year · latest first, scroll sideways
| Metric | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $16.8M | $16.4M | $16.2M | $17.0M | $16.5M | $17.9M | $19.4M | $20.8M |
| Operating expenses | $16.6M | $16.8M | $16.6M | $18.5M | $16.7M | $17.2M | $18.2M | $18.1M |
| Net patient income | $0.2M | −$0.4M | −$0.3M | −$1.5M | −$0.2M | $0.7M | $1.2M | $2.8M |
| Operating margin | 1.1% | −2.3% | −2.0% | −8.8% | −1.1% | 3.8% | 6.0% | 13.4% |
| Net income | $0.5M | −$0.1M | −$0.0M | −$0.6M | $0.6M | $0.9M | $1.4M | $3.1M |
| Payroll costs | $7.2M | $7.3M | $8.0M | $8.8M | $7.7M | $7.9M | $8.2M | $8.4M |
| Payroll share of revenue | 42.7% | 44.7% | 49.1% | 51.8% | 47.0% | 43.9% | 42.3% | 40.1% |
| Beds | 61 | 61 | 61 | 61 | 61 | 61 | 75 | 75 |
| Gross revenue | $21.3M | $20.5M | $19.6M | $21.1M | $19.2M | $21.0M | $22.9M | $24.3M |
| Salaries | $6.3M | $6.5M | $6.8M | $7.6M | $6.6M | $6.7M | $7.0M | $7.2M |
| Wage-related costs | $0.9M | $0.8M | $1.2M | $1.2M | $1.1M | $1.1M | $1.2M | $1.2M |
| Contract labor | $0.1M | $0.0M | — | $0.0M | $0.1M | $0.5M | $0.5M | $0.4M |
| Other operating costs | $9.4M | $9.5M | $8.6M | $9.7M | $8.9M | $9.4M | $10.0M | $9.7M |
| Net patient revenue per day | $774 | $819 | $795 | $796 | $828 | $843 | $830 | $940 |
| Cost per day | $765 | $838 | $810 | $867 | $838 | $810 | $780 | $814 |
| Average length of stay | 52.6 days | 73.5 days | 116.1 days | 117.4 days | 95.7 days | 129.6 days | 124.8 days | 116.7 days |
Showing 2024–2022 · scroll sideways for 5 earlier years
Earlier and partial years are in the download. Download CSV
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2024
Snapshot: CMS Long-Term Care Facility Characteristics (quarterly), Jun 2026
Arriving
184 admissions · FY2024
Residents admitted during the year.
Medicare
102 · 55%
Medicaid
5 · 3%
Private pay & other
77 · 42%
Resident snapshot
49 residents · Jun 2026
Residents counted on the date of the latest CMS report, which updates quarterly.
Medicare
7 · 14%
Medicaid
25 · 51%
Private pay & other
17 · 35%
Leaving
190 discharges · FY2024
Residents discharged during the year.
Medicare
80 · 42%
Medicaid
17 · 9%
Private pay & other
93 · 49%
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Wendy Nerad serves as the Executive Director at Westminster Village Assisted Living. She leads the community with dedication and a commitment to care, ensuring residents receive comprehensive support from the full resources of the community. Wendy is recognized by residents for her leadership and the warm, service-oriented environment she fosters.
Living Spaces & Floor Plans for Westminster Village Assisted Living
Places of interest near Westminster Village Assisted Living
2.6 miles from city center
Estimated distance in miles from Dover's city center to Westminster Village Assisted Living's address, calculated via Google Maps.
Calculate Travel Distance to Westminster Village Assisted Living
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Compare Nursing Homes around Dover
Info below is compiled from CMS reports & the DE Dept. of Health & Social Services (DHSS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Delaware average is: 51.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| The Center at Eden Hill | NH SNF | Dover | 80
Facility
80
DE AVG
109
Rank
#31 / 41 |
90.0%
Facility
90.0%
DE AVG
83.3%
Rank
#14 / 34 | +8% | 4.66
Facility
4.66
DE AVG
4.82
Rank
#9 / 37 | +16% | -3% | $0
Facility
$0
DE AVG
$97.5k
Rank
#1 / 37 | 24
Facility
24
DE AVG
36.8
Rank
#11 / 37 | 4.8
Facility
4.8
DE AVG
8.3
Rank
#7 / 37 | - | 72 | - |
48
Facility
48
DE AVG
39
Rank
#15 / 42 | - | $17.3MFiscal year ending 12/2024
Facility
$17.3MFiscal year ending 12/2024
DE AVG
$17.5M
Rank
#14 / 32 | $8.1MFiscal year ending 12/2024
Facility
$8.1MFiscal year ending 12/2024
DE AVG
$8.6M
Rank
#19 / 32 | 47.2%Fiscal year ending 12/2024
Facility
47.2%Fiscal year ending 12/2024
DE AVG
51.1%
Rank
#19 / 32 | 085057 | ||||
| Complete Care at Silver Lake | NH HOS PC RC SNF | Dover | 120
Facility
120
DE AVG
109
Rank
#17 / 41 |
96.7%
Facility
96.7%
DE AVG
83.3%
Rank
#2 / 34 | +16% | 3.99
Facility
3.99
DE AVG
4.82
Rank
#29 / 37 | +3% | -17% | $47.5k
Facility
$47.5k
DE AVG
$97.5k
Rank
#22 / 37 | 30
Facility
30
DE AVG
36.8
Rank
#14 / 37 | 10.0
Facility
10.0
DE AVG
8.3
Rank
#24 / 37 | 1 | 116 | A+ |
7
Facility
7
DE AVG
39
Rank
#37 / 42 | - | $16.6MFiscal year ending 06/2025
Facility
$16.6MFiscal year ending 06/2025
DE AVG
$17.5M
Rank
#15 / 32 | $6.2MFiscal year ending 06/2025
Facility
$6.2MFiscal year ending 06/2025
DE AVG
$8.6M
Rank
#28 / 32 | 37.3%Fiscal year ending 06/2025
Facility
37.3%Fiscal year ending 06/2025
DE AVG
51.1%
Rank
#25 / 32 | 085027 | ||||
| Westminster Village Assisted Living | NH AL HOS IL MC RC SNF | Dover (The Hamlet) | 99
Facility
99
DE AVG
109
Rank
#27 / 41 | - | - | 4.60
Facility
4.60
DE AVG
4.82
Rank
#8 / 37 | +37% | -5% | $30.5k
Facility
$30.5k
DE AVG
$97.5k
Rank
#17 / 37 | 33
Facility
33
DE AVG
36.8
Rank
#17 / 37 | 6.6
Facility
6.6
DE AVG
8.3
Rank
#14 / 37 | 2 | 58 | - |
35
Facility
35
DE AVG
39
Rank
#23 / 42 | Phi | $20.8MFiscal year ending 12/2024
Facility
$20.8MFiscal year ending 12/2024
DE AVG
$17.5M
Rank
#6 / 32 | $8.4MFiscal year ending 12/2024
Facility
$8.4MFiscal year ending 12/2024
DE AVG
$8.6M
Rank
#17 / 32 | 40.1%Fiscal year ending 12/2024
Facility
40.1%Fiscal year ending 12/2024
DE AVG
51.1%
Rank
#24 / 32 | 085032 | ||||
| Cadia Healthcare Capitol Healthcare | NH HOS MC PC RC SNF | Dover (Zurkow Development) | 120
Facility
120
DE AVG
109
Rank
#17 / 41 |
84.2%
Facility
84.2%
DE AVG
83.3%
Rank
#22 / 34 | +1% | 4.53
Facility
4.53
DE AVG
4.82
Rank
#14 / 37 | -47% | -6% | $8.0k
Facility
$8.0k
DE AVG
$97.5k
Rank
#9 / 37 | 31
Facility
31
DE AVG
36.8
Rank
#16 / 37 | 7.8
Facility
7.8
DE AVG
8.3
Rank
#21 / 37 | 2 | 101 | - |
32
Facility
32
DE AVG
39
Rank
#27 / 42 | Eric Schafer | $14.1MFiscal year ending 12/2024
Facility
$14.1MFiscal year ending 12/2024
DE AVG
$17.5M
Rank
#22 / 32 | $7.8MFiscal year ending 12/2024
Facility
$7.8MFiscal year ending 12/2024
DE AVG
$8.6M
Rank
#22 / 32 | 55.4%Fiscal year ending 12/2024
Facility
55.4%Fiscal year ending 12/2024
DE AVG
51.1%
Rank
#11 / 32 | 085048 | ||||
| Courtland Manor | NH AL MC | Dover | 85
Facility
85
DE AVG
109
Rank
#30 / 41 |
85.6%
Facility
85.6%
DE AVG
83.3%
Rank
#24 / 34 | +3% | 3.99
Facility
3.99
DE AVG
4.82
Rank
#16 / 37 | -24% | -17% | $34.8k
Facility
$34.8k
DE AVG
$97.5k
Rank
#19 / 37 | 38
Facility
38
DE AVG
36.8
Rank
#21 / 37 | 7.6
Facility
7.6
DE AVG
8.3
Rank
#20 / 37 | 2 | 73 | - |
54
Facility
54
DE AVG
39
Rank
#10 / 42 | Daniel Schurman | - | - | - | 085019 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other DE nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Nursing Home in Delaware
Westminster Village Assisted Living is located in Dover, Delaware.
Here are the financial assistance programs available to residents in Delaware.
Frequently Asked Questions about Westminster Village Assisted Living
What neighborhood is Westminster Village Assisted Living in?
Westminster Village Assisted Living is in the The Hamlet neighborhood of Dover.
Who is the Director of Nursing at Westminster Village Assisted Living?
Lori Clemmons is the Director of Nursing at Westminster Village Assisted Living.
Is Westminster Village Assisted Living in a walkable area?
Westminster Village Assisted Living has a walk score of 35. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Westminster Village Assisted Living?
According to DE state health department records, Westminster Village Assisted Living's license number is 1385.
What is the occupancy rate at Westminster Village Assisted Living?
Westminster Village Assisted Living's occupancy is 80.8%.
How long has Westminster Village Assisted Living been in business?
Westminster Village Assisted Living has been operating for approximately 1 year, based on available licensing and registration records.
Does Westminster Village Assisted Living have different floorplan options?
Yes — see the floorplan options available at Westminster Village Assisted Living on this page.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
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