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4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Nestled on 27 acres in Dover, Westminster Village is a Continuing Care Retirement Community that offers seniors aged 55 and older the resources they need to lead fulfilling lives beyond retirement. This community introduces Thrive Wellness, a resident-driven approach to senior living that emphasizes six dimensions of wellness. They have exceptional dining options, fitness classes, wellness programs as well as beautiful gardens.
Seniors at Westminster Village have the flexibility to tailor their own experience, with a comprehensive range of senior living services available as needed, including Independent Living, Assisted Living, Memory Care, and Skilled Nursing as well as Rehabilitation.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 15th out of 38 homes in Delaware for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 11m per day | ▲ 18% State avg: 1h 0m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 53m per day | ▼ 15% State avg: 1h 2m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 24m per day | ▼ 3% State avg: 2h 29m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 7m per day | ▼ 3% State avg: 4h 14m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 6m per day | ▼ 46% State avg: 12m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 52m per day | ▲ 25% State avg: 42m per day · National avg: 29m per day |
Higher than the Delaware average: 80.7%Westminster Village Assisted Living is administrated by Wendy Nerad - Ed.
Key information about the people who lead and staff this community.
Delaware average 4.4
Last Health inspection on Oct 2025
Delaware average 38.9
Delaware average 8.72
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 28 citations resulted from standard inspections; 5 of 28 resulted from complaint investigations; and 3 of 28 came from combined inspections (standard and complaint).
122% worse than Delaware averageDelaware average: 0.9
17% better than Delaware averageDelaware average: 1.2
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
0% compared with Delaware average
0% compared with Delaware average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 17 RN Staff are full-time employees. No contractors work on this role.
17
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursAssists with medical care and medications.
17 total: 12 full-time employees and 5 contractors.
17
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursHelps with daily care and mobility.
45 total: 39 full-time employees and 6 contractors.
45
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,002 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 39 | 6 | 45 | 12,254 | 92 | 100% | 7.3 |
| Registered Nurse | 17 | 0 | 17 | 4,649 | 92 | 100% | 8 |
| Licensed Practical Nurse | 12 | 5 | 17 | 4,007 | 92 | 100% | 8.3 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,028 | 90 | 98% | 7.5 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 948 | 67 | 73% | 7.9 |
| Physical Therapy Aide | 0 | 2 | 2 | 543 | 57 | 62% | 7.2 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 536 | 77 | 84% | 4.4 |
| Administrator | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 472 | 57 | 62% | 8.3 |
| Nurse Practitioner | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Speech Language Pathologist | 0 | 1 | 1 | 409 | 67 | 73% | 6.1 |
| Physical Therapy Assistant | 0 | 3 | 3 | 399 | 59 | 64% | 6.6 |
| Qualified Social Worker | 0 | 1 | 1 | 350 | 46 | 50% | 7.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 292 | 56 | 61% | 5.2 |
| Medical Director | 0 | 1 | 1 | 82 | 52 | 57% | 1.6 |
Includes penalties issued in 2023-2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
61% lower than Delaware averageDelaware average: $98K
7% more fines than Delaware averageDelaware average: 1.9
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Delaware averageDelaware average: 0.2
Penalties are imposed by CMS for violations of federal nursing home regulations.
2 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 8, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 1, 2023Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.5
20% worse than Delaware averageDelaware average: 9.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.6
8% worse than Delaware averageDelaware average: 19.0
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
7% worse than Delaware averageDelaware average: 15.4%
Percent of long-stay residents whose ability to move independently worsened
30.7%
55% worse than Delaware averageDelaware average: 19.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.4%
35% better than Delaware averageDelaware average: 22.1%
Percent of long-stay residents experiencing one or more falls with major injury
2.5%
14% better than Delaware averageDelaware average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
2.9%
35% better than Delaware averageDelaware average: 4.4%
Percent of long-stay residents with a urinary tract infection
1.1%
50% better than Delaware averageDelaware average: 2.1%
Percent of long-stay residents who lose too much weight
4.8%
17% better than Delaware averageDelaware average: 5.8%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Delaware averageDelaware average: 6.0%
Percent of long-stay residents who received an antipsychotic medication
4.6%
58% better than Delaware averageDelaware average: 11.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
63.1%
34% worse than Delaware averageDelaware average: 95.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.0%
10% worse than Delaware averageDelaware average: 97.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
31.7%
61% worse than Delaware averageDelaware average: 82.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.7%
91% worse than Delaware averageDelaware average: 0.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
50.0%
40% worse than Delaware averageDelaware average: 83.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
57% of new residents, usually for short-term rehab.
38% of new residents, often for short stays.
5% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
60Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Westminster Village Assisted Living from 2011–2023, based on CMS SNF Cost Reports.
Based on the 2023 CMS SNF Cost Report.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #17 / 35Payroll — State benchmarkedThis home is ranked 17th out of 35 homes in Delaware. Shows total annual staff payroll benchmarked to the Delaware average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: 3-story
Transportation Services
Fitness and Recreation
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (57% of admissions), and a typical Medicare stay runs around 29 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
Wendy Nerad serves as the Executive Director at Westminster Village Assisted Living. She leads the community with dedication and a commitment to care, ensuring residents receive comprehensive support from the full resources of the community. Wendy is recognized by residents for her leadership and the warm, service-oriented environment she fosters.
2.6 miles from city center
Estimated distance in miles from Dover's city center to Westminster Village Assisted Living's address, calculated via Google Maps.
— 0.15 miles to nearest hospital (PAM Health Rehabilitation Hospital of Dover)
Add your location
Westminster Village Assisted Living is located in Dover, Delaware.
Here are the financial assistance programs available to residents in Delaware.
The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
| The Center at Eden Hill |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Dover | 80
Facility
80
DE AVG
102
Rank
#52 / 73 |
90.0%
Facility
90.0%
DE AVG
80.7%
Rank
#15 / 44 | +12% | 4.54
Facility
4.54
DE AVG
4.66
Rank
#14 / 38 | +16% | -2% | $0
Facility
$0
DE AVG
$96.1k
Rank
#1 / 39 | 21
Facility
21
DE AVG
38.9
Rank
#7 / 39 | 5.3
Facility
5.3
DE AVG
8.7
Rank
#7 / 39 | - | 69 | - |
48
Facility
48
DE AVG
40
Rank
#38 / 110 | - | $25.4M
Facility
$25.4M
DE AVG
$19.5M
Rank
#8 / 35 | $8.4M
Facility
$8.4M
DE AVG
$6.3M
Rank
#22 / 35 | 33%
Facility
33%
DE AVG
35.2%
Rank
#32 / 35 | 85057 | ||||
| Westminster Village Assisted Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Dover (The Hamlet) | 99
Facility
99
DE AVG
102
Rank
#39 / 73 |
85.2%
Facility
85.2%
DE AVG
80.7%
Rank
#24 / 44 | +6% | 4.33
Facility
4.33
DE AVG
4.66
Rank
#15 / 38 | +37% | -7% | $38.5k
Facility
$38.5k
DE AVG
$96.1k
Rank
#15 / 39 | 28
Facility
28
DE AVG
38.9
Rank
#13 / 39 | 5.6
Facility
5.6
DE AVG
8.7
Rank
#9 / 39 | 3 | 55 | - |
35
Facility
35
DE AVG
40
Rank
#61 / 110 | Phi | $23.2M
Facility
$23.2M
DE AVG
$19.5M
Rank
#12 / 35 | $8.7M
Facility
$8.7M
DE AVG
$6.3M
Rank
#17 / 35 | 37.6%
Facility
37.6%
DE AVG
35.2%
Rank
#23 / 35 | 85032 | ||||
| Complete Care at Silver Lake |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NC Nursing Care
PC Palliative Care
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Dover | 120
Facility
120
DE AVG
102
Rank
#25 / 73 |
96.7%
Facility
96.7%
DE AVG
80.7%
Rank
#2 / 44 | +20% | 4.26
Facility
4.26
DE AVG
4.66
Rank
#15 / 38 | +3% | -9% | $47.5k
Facility
$47.5k
DE AVG
$96.1k
Rank
#27 / 39 | 30
Facility
30
DE AVG
38.9
Rank
#15 / 39 | 10.0
Facility
10.0
DE AVG
8.7
Rank
#24 / 39 | 2 | 114 | - |
7
Facility
7
DE AVG
40
Rank
#97 / 110 | - | $17.8M
Facility
$17.8M
DE AVG
$19.5M
Rank
#21 / 35 | $8.2M
Facility
$8.2M
DE AVG
$6.3M
Rank
#23 / 35 | 45.8%
Facility
45.8%
DE AVG
35.2%
Rank
#18 / 35 | 85027 | ||||
| Cadia Healthcare Capitol Healthcare |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
PC Palliative Care
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Dover (Zurkow Development) | 120
Facility
120
DE AVG
102
Rank
#25 / 73 |
84.2%
Facility
84.2%
DE AVG
80.7%
Rank
#25 / 44 | +4% | 4.24
Facility
4.24
DE AVG
4.66
Rank
#20 / 38 | -47% | -9% | $8.0k
Facility
$8.0k
DE AVG
$96.1k
Rank
#12 / 39 | 36
Facility
36
DE AVG
38.9
Rank
#17 / 39 | 9.0
Facility
9.0
DE AVG
8.7
Rank
#20 / 39 | 1 | 104 | - |
32
Facility
32
DE AVG
40
Rank
#68 / 110 | Eric Schafer | $22.3M
Facility
$22.3M
DE AVG
$19.5M
Rank
#14 / 35 | $7.6M
Facility
$7.6M
DE AVG
$6.3M
Rank
#28 / 35 | 34%
Facility
34%
DE AVG
35.2%
Rank
#30 / 35 | 85048 | ||||
| Courtland Manor |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Dover | 85
Facility
85
DE AVG
102
Rank
#49 / 73 |
81.7%
Facility
81.7%
DE AVG
80.7%
Rank
#29 / 44 | +1% | 4.60
Facility
4.60
DE AVG
4.66
Rank
#10 / 38 | -24% | -1% | $42.9k
Facility
$42.9k
DE AVG
$96.1k
Rank
#21 / 39 | 38
Facility
38
DE AVG
38.9
Rank
#19 / 39 | 7.6
Facility
7.6
DE AVG
8.7
Rank
#16 / 39 | 1 | 69 | - |
54
Facility
54
DE AVG
40
Rank
#29 / 110 | Daniel Schurman | - | - | - | 85019 |
Westminster Village Assisted Living is in the The Hamlet neighborhood of Dover.
Lori Clemmons is the Director of Nursing at Westminster Village Assisted Living.
Westminster Village Assisted Living has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to DE state health department records, Westminster Village Assisted Living's license number is 1385.
According to DE state health department records, Westminster Village Assisted Living's license expires on April 30, 2026.
Westminster Village Assisted Living's occupancy is 85%.
Yes — see the floorplan options available at Westminster Village Assisted Living on this page.
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