The Concierge

The Concierge is a Nursing Home in Texas

The Concierge is a Nursing Home in Texas

The Concierge

2310 Eldridge Pkwy S, Houston, TX 77077 View Map

The Concierge is a Nursing Home in Texas

The Concierge is a Nursing Home in Texas

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Overview of The Concierge

The Concierge is the premiere skilled nursing community in Houston. The Concierge is proud to be a results-driven rehabilitation center where families and residents are guaranteed to utilize the community’s cutting-edge technology that surely enhances the quality of life for every individual. Considerably one of the best and trusted nursing homes in the city– because of its finest and luxurious community features– management and staff ensure that everything is designed and catered to the needs of the individual resident. The Concierge is an elegant  resort-like community that boasts world-class hospitality.

Living at The Concierge is anything but ordinary, it may as well be the hub of comfort and opulence. Seniors can find whatever they need in the community; from dining to housekeeping, or enjoying delicious ice cream at their own parlor to feeling excited watching a blockbuster at the in-house movie theater– residents will have a blast in a home that provides skilled nursing in an enjoyable way. They provide other services such as short-term or long-term stays, the Laurel Court Hospice Wing, and the therapy department.    

281-558-3900

Managed by Freddie Green

Administrator

Freddie Green is the Administrator at The Concierge, known for being informed, engaged, and committed to fostering excellent employee morale. This dedication directly enhances the exceptional care and treatment residents receive. Under Freddie's leadership, the community offers enriching activities and a compassionate nursing team focused on great clinical outcomes.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
1/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
1/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 114

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Texas average
Occupancy rate 61.3%
Residents per day (avg) 105
Occupancy rate
61.3%
Residents per day (avg)
105

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

41% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

57% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 3 years

Finances and operations

Proprietary home
Corporation
Home revenue
$8.3M
Profit
$397.7K
Proprietary home Corporation
Home revenue
$8,333,645.00
Profit
$397,735.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.0M
60.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$2.9M
Total costs $7.9M
Walk Score
Walk Score: 51 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Complaint Handler

Types of Care at The Concierge

Nursing Home Hospice Care
Contact The Concierge

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The information below is reported by the Texas Health and Human Services Commission.
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The Concierge
HC

Hospice Care

SNF

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Places of interest near The Concierge

Address 19.0 miles from city center

Address 2310 Eldridge Pkwy S, Houston, TX 77077

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Address

Health Inspection History

Total Health inspections 7
5% below Texas average
Texas average: 7.4

Last Health inspection on Mar 2025

Total Health citations 22
15% below Texas average
Texas average: 25.9

3.14 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 15 citations
Complaint investigations 7 citations
Breakdown of citations
Critical Health citations 4
100% above Texas average
Texas average: 2.0
Serious Health citations 0
100% below Texas average
Texas average: 0.4
Moderate Health citations 18

Minor Health citations 0
Citations history (last 3 years)
Pharmacy moderate citation Mar 20, 2025
Corrected

Pharmacy moderate citation Mar 20, 2025
Corrected

Quality of Care moderate citation Mar 20, 2025
Corrected

Quality of Care moderate citation Mar 20, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Partnership
Resident Census by Payment Source
98 Total Residents
Medicare 11 (11.2%)
Medicaid 87 (88.8%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 6.6
24% better than Texas average
Texas average: 8.6
Functional decline score 9.4
42% better than Texas average
Texas average: 16.0
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 4.8%
70% below Texas average.

Walking Ability Worsened 14.5%
10% below Texas average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 8.7%
44% below Texas average.
Safety & clinical stability

Falls with Major Injury 2.5%
23% below Texas average.

High Risk Residents with Pressure Ulcers 8.9%
101% above Texas average.

Urinary Tract Infection 0.7%
19% below Texas average.
Emotional & behavioral wellbeing

Depressive Symptoms 0.0%
100% below Texas average.

Antipsychotic Use 5.1%
35% below Texas average.
Preventive care

Pneumococcal Vaccine 100.0%
3% above Texas average.

Influenza Vaccine 90.9%
7% below Texas average.
Nutrition & physical health

Lost Too Much Weight 2.1%
38% below Texas average.
Short-stay resident measures
Pneumococcal Vaccine 99.8%

10% better than Texas average
Antipsychotic medication increase 1.1%

25% better than Texas average
Influenza Vaccine 77.8%

12% worse than Texas average

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $29K
This home paid 64% less in fines than the state average.
Texas average: $80K
Number of Fines 2
This home received 20% fewer fines than the state average.
Texas average: 2.5
Payment Denials 1
This home had 354% more payment denials than the state average.
Texas average: 0.2
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Feb 20, 2024
$11K
Payment Denial Feb 20, 2024
3 days
Civil Money Penalty Nov 8, 2023
$18K

Last updated: Jan 2026

Guides for Better Senior Living

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Financial Aid for Texas Seniors

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Community Care for the Aged and Disabled (CCAD)

TX Medicaid CCAD

Age 65+ or disabled, Texas resident, Medicaid-eligible, care need (not always nursing home level).

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Large state; rural access challenges.

Texas Community Care Services

TX CCS

Age 60+, Texas resident, at risk of decline.

~$2,000/month (individual, varies).

$5,000 (individual).

Limited funding; high demand in urban areas.

Area Agency on Aging (AAA) Services

Texas AAA Services

Age 60+, TX resident; no income/asset limits.

None; donations encouraged.

Not assessed.

28 AAAs; includes Meals on Wheels in some areas.

Medicare Savings Program (MSP)

Texas Medicare Savings Program

Age 65+ or disabled, TX resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Texas Comprehensive Energy Assistance Program (CEAP)

Age 60+ prioritized, TX resident, low-income.

~$3,970/month (185% FPL).

Not assessed.

Priority for elderly/disabled; covers gas, electric, propane.

Family Caregiver Support Program (FCSP)

Texas Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed.

High rural demand; includes grandparent caregivers.

Senior Community Service Employment Program (SCSEP)

Texas SCSEP

Age 55+, unemployed, low-income, TX resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Texas VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, TX resident, wartime service, ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth).

High veteran population; supports rural/urban needs.

Property Tax Exemption for Seniors

Texas Senior Property Tax Exemption

Age 65+, TX resident, homeowner (homestead).

None; tax-based eligibility.

Not assessed.

$25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.

Senior Farmers’ Market Nutrition Program (SFMNP)

Texas SFMNP

Age 60+, TX resident, low-income.

~$2,322/month (185% FPL).

Not assessed.

Vouchers (~$50/season); serves ~20,000 via 28 AAAs.

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