Total health inspections
7
Texas average 7.4
Last Health inspection on Mar 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
The Concierge
Nursing Home
The Concierge
Nursing Home
Overview of The Concierge
The Concierge is the premiere skilled nursing community in Houston. The Concierge is proud to be a results-driven rehabilitation center where families and residents are guaranteed to utilize the community’s cutting-edge technology that surely enhances the quality of life for every individual. Considerably one of the best and trusted nursing homes in the city– because of its finest and luxurious community features– management and staff ensure that everything is designed and catered to the needs of the individual resident. The Concierge is an elegant resort-like community that boasts world-class hospitality.
Living at The Concierge is anything but ordinary, it may as well be the hub of comfort and opulence. Seniors can find whatever they need in the community; from dining to housekeeping, or enjoying delicious ice cream at their own parlor to feeling excited watching a blockbuster at the in-house movie theater– residents will have a blast in a home that provides skilled nursing in an enjoyable way. They provide other services such as short-term or long-term stays, the Laurel Court Hospice Wing, and the therapy department.
Freddie Green is the Administrator at The Concierge, known for being informed, engaged, and committed to fostering excellent employee morale. This dedication directly enhances the exceptional care and treatment residents receive. Under Freddie's leadership, the community offers enriching activities and a compassionate nursing team focused on great clinical outcomes.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
114
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
61.3%
Residents per day (avg)
105
Occupancy rate
61.3%
Residents per day (avg)
105
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
41% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
57% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
1% of new residents, often for long-term daily care.
Typical stay
3 years
Finances and operations
Proprietary home
Corporation
Home revenue
$8.3M
Profit
$397.7K
Proprietary home
Corporation
Home revenue
$8,333,645.00
Profit
$397,735.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$2.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$7.9M
Walk Score: 51 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Complaint Handler
Types of Care at The Concierge
Nursing Home
Hospice Care
Compare Nursing Homes around Houston
The information below is reported by the Texas Health and Human Services Commission.
Park Manor of CyFair
+51%
-10%
+19%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
SNF
Nursing Homes 24/7 care needed
Houston (White Oak Bend)
120
No
-
55
HMG PARK MANOR OF CYFAIR, L.L.C.
75.2%
$10,867,910.00
$3,930,342.00
36.2%
113.70
3.2668
-
7
-
+51%-10%+19%
Capstone Healthcare Estates at Veterans Memorial
-29%
+33%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Houston (Fallbrook)
120
No
-
51
CAPSTONE VM OPCO LLC
84.2%
$11,590,461.00
$3,967,908.00
34.2%
100.70
3.6301
-
19
2
-29%
0%
+33%
Capstone Healthcare Estates on Orem
-40%
+2%
+27%
SNF
Nursing Homes 24/7 care needed
Houston (Central Southwest)
120
No
-
55
-
80.7%
$10,723,960.00
$3,811,040.00
35.5%
96.80
3.6895
1
20
1
-40%+2%+27%
The Concierge
-3%
HC
Hospice Care
SNF
Nursing Homes 24/7 care needed
Houston (Westside)
114
No
-
51
THE IRELAND FAMILY LIMITED PARTNERSHIP
61.3%
$8,188,899.00
$5,041,625.00
61.6%
104.50
-
2
22
4
-
-3%
Birchwood of Spring Branch (formerly Arden Wood)
+28%
+7%
+27%
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Houston (Spring Branch Central)
174
No
C+
63
BW OF SPRING BRANCH LLC
80.4%
$3,370,777.00
$1,123,152.00
33.3%
120.80
3.8739
1
23
9
+28%+7%+27%
Park Manor of CyFair
Type of care:
AL
SNF
Community:
Houston (White Oak Bend)
Bed Count:
120
Pets Allowed:
No
Operator:
HMG PARK MANOR OF CYFAIR, L.L.C.
CCN:
675818
Occupancy:
75.2%
Home Revenue:
$10,867,910.00
Payroll Costs:
$3,930,342.00
Payroll %:
36.2%
Avg Residents/Day:
113.70
Overall Rating:
Adj Nurse Hours:
3.2668
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
7
RN share vs State Avg:
+51%
+51%
Staffing vs State Avg:
-10%
-10%
Occupancy vs State Avg:
+19%
+19%
Capstone Healthcare Estates at Veterans Memorial
Type of care:
AL
IL
MC
SNF
Community:
Houston (Fallbrook)
Bed Count:
120
Pets Allowed:
No
Operator:
CAPSTONE VM OPCO LLC
CCN:
676252
Occupancy:
84.2%
Home Revenue:
$11,590,461.00
Payroll Costs:
$3,967,908.00
Payroll %:
34.2%
Avg Residents/Day:
100.70
Overall Rating:
Adj Nurse Hours:
3.6301
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
19
Severe Citations:
2
RN share vs State Avg:
-29%
-29%
Staffing vs State Avg:
0%
Occupancy vs State Avg:
+33%
+33%
Capstone Healthcare Estates on Orem
Type of care:
SNF
Community:
Houston (Central Southwest)
Bed Count:
120
Pets Allowed:
No
CCN:
676314
Occupancy:
80.7%
Home Revenue:
$10,723,960.00
Payroll Costs:
$3,811,040.00
Payroll %:
35.5%
Avg Residents/Day:
96.80
Overall Rating:
Adj Nurse Hours:
3.6895
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
20
Severe Citations:
1
RN share vs State Avg:
-40%
-40%
Staffing vs State Avg:
+2%
+2%
Occupancy vs State Avg:
+27%
+27%
The Concierge
Type of care:
HC
SNF
Community:
Houston (Westside)
Bed Count:
114
Pets Allowed:
No
Operator:
THE IRELAND FAMILY LIMITED PARTNERSHIP
CCN:
676066
Occupancy:
61.3%
Home Revenue:
$8,188,899.00
Payroll Costs:
$5,041,625.00
Payroll %:
61.6%
Avg Residents/Day:
104.50
Overall Rating:
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
22
Severe Citations:
4
Occupancy vs State Avg:
-3%
-3%
Birchwood of Spring Branch (formerly Arden Wood)
Type of care:
MC
SNF
Community:
Houston (Spring Branch Central)
Bed Count:
174
Pets Allowed:
No
Operator:
BW OF SPRING BRANCH LLC
CCN:
675789
Occupancy:
80.4%
Home Revenue:
$3,370,777.00
Payroll Costs:
$1,123,152.00
Payroll %:
33.3%
Avg Residents/Day:
120.80
Overall Rating:
Adj Nurse Hours:
3.8739
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
23
Severe Citations:
9
RN share vs State Avg:
+28%
+28%
Staffing vs State Avg:
+7%
+7%
Occupancy vs State Avg:
+27%
+27%Places of interest near The Concierge
19.0 miles from city center — 4.63 miles to nearest hospital (Aesthetic Center for Plastic Surgery & MedSpa (ACPS))
2310 Eldridge Pkwy S, Houston, TX 77077
Calculate Travel Distance to The Concierge
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Health Inspection History
Inspections
Total health citations
22
Citations per inspection
3.14
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
15 of 22 citations resulted from standard inspections; and 7 of 22 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
4
4
100% worse than Texas averageTexas average: 2
Serious Health citations
0
0
100% better than Texas averageTexas average: 0.4
4 critical citations
0 serious citations
18 moderate citations
0 minor citations
Citations history (last 3 years)
Pharmacy moderate citation
Mar 20, 2025
Corrected
Pharmacy moderate citation
Mar 20, 2025
Corrected
Quality of Care moderate citation
Mar 20, 2025
Corrected
Quality of Care moderate citation
Mar 20, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Partnership
Resident Census by Payment Source
98
Total Residents
Medicare
11
(11.2%)
ⓘ
Medicaid
87
(88.8%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.6
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.6
24% better than Texas averageTexas average: 8.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.4
42% better than Texas averageTexas average: 16.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
4.8%
Percent of long-stay residents whose need for help with daily activities has increased
4.8%
70% better than Texas averageTexas average: 16.2%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
14.5%
Percent of long-stay residents whose ability to move independently worsened
14.5%
10% better than Texas averageTexas average: 16.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
8.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
8.7%
44% better than Texas averageTexas average: 15.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.5%
Percent of long-stay residents experiencing one or more falls with major injury
2.5%
23% better than Texas averageTexas average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.9%
Percent of long-stay high risk residents with pressure ulcers
8.9%
101% worse than Texas averageTexas average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.7%
Percent of long-stay residents with a urinary tract infection
0.7%
19% better than Texas averageTexas average: 0.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
2.1%
Percent of long-stay residents who lose too much weight
2.1%
38% better than Texas averageTexas average: 3.5%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Texas averageTexas average: 2.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
5.1%
Percent of long-stay residents who received an antipsychotic medication
5.1%
35% better than Texas averageTexas average: 7.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Texas averageTexas average: 97.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.9%
7% worse than Texas averageTexas average: 97.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.8%
10% better than Texas averageTexas average: 90.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
25% better than Texas averageTexas average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
77.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
77.8%
12% worse than Texas averageTexas average: 88.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$29K
64% lower than Texas averageTexas average: $80K
Number of fines
2
20% fewer fines than Texas averageTexas average: 2.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
354% more payment denials than Texas averageTexas average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$29K
Texas average
$80K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 20, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 20, 2024
$11K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Feb 20, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Feb 20, 2024
3 days
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 8, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 8, 2023
$18K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for The Concierge based on CMS SNF Cost Reports.
Occupancy Rate
61.3%
↑ 26.1pp vs 2022
Net Income
$397,735
↑ ~$1.0M vs 2022
Total Payroll
$5,858,253
↑ ~$1.3M vs 2022
Profit Margin
4.9%
↑ 14.9pp vs 2022
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