Texas average 7.4
Last Health inspection on Mar 2025

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The Concierge is the premiere skilled nursing community in Houston. The Concierge is proud to be a results-driven rehabilitation center where families and residents are guaranteed to utilize the community’s cutting-edge technology that surely enhances the quality of life for every individual. Considerably one of the best and trusted nursing homes in the city– because of its finest and luxurious community features– management and staff ensure that everything is designed and catered to the needs of the individual resident. The Concierge is an elegant resort-like community that boasts world-class hospitality.
Living at The Concierge is anything but ordinary, it may as well be the hub of comfort and opulence. Seniors can find whatever they need in the community; from dining to housekeeping, or enjoying delicious ice cream at their own parlor to feeling excited watching a blockbuster at the in-house movie theater– residents will have a blast in a home that provides skilled nursing in an enjoyable way. They provide other services such as short-term or long-term stays, the Laurel Court Hospice Wing, and the therapy department.
Key information about the people who lead and staff this community.
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
Citations
| This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Total citations
| 24 | 6 | This facility has 300% more total citations than a typical Texas nursing home (24 vs. TX avg 6).↑ 300% worse |
|
Citations per year
| 8 | 2 | This facility has 300% more citations per year than a typical Texas nursing home (8 vs. TX avg 2).↑ 300% worse |
The most recent inspection on December 2, 2025, identified deficiencies related to discharge planning and pressure ulcer care, including an immediate jeopardy situation that led to hospital transfer. Earlier inspections showed a pattern of issues with resident care, including medication administration, personal hygiene, respiratory care, and timely completion of assessments. Complaint investigations substantiated problems with supervision, notification of significant condition changes, incontinent care, and documentation, though enforcement actions such as immediate jeopardy findings were limited to two instances that were resolved. Fines or license suspensions were not listed in the available reports. The facility’s inspection history indicates ongoing challenges in care coordination and clinical care, with some repeated themes but no clear trend of overall improvement or worsening.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsTexas average 7.4
Last Health inspection on Mar 2025
Texas average 25.9
Texas average 3.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
15 of 22 citations resulted from standard inspections; and 7 of 22 resulted from complaint investigations.
Texas average: 2
Texas average: 0.4
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Manages medical care and health needs.
No contractors work on this role.
Assists with medical care and medications.
No contractors work on this role.
Helps with daily care and mobility.
No contractors work on this role.
Total hours from contractors
611 contractor hours this quarter
| Licensed Practical Nurse | 26 | 0 | 26 | 6,321 | 92 | 100% | 8.6 |
| Registered Nurse | 21 | 0 | 21 | 5,700 | 92 | 100% | 8 |
| Certified Nursing Assistant | 18 | 0 | 18 | 3,318 | 92 | 100% | 6.8 |
| Respiratory Therapy Technician | 8 | 0 | 8 | 2,088 | 91 | 99% | 6.2 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,951 | 67 | 73% | 8.1 |
| Physical Therapy Aide | 5 | 0 | 5 | 1,143 | 92 | 100% | 5 |
| RN Director of Nursing | 3 | 0 | 3 | 1,076 | 67 | 73% | 7.1 |
| Physical Therapy Assistant | 7 | 0 | 7 | 1,022 | 82 | 89% | 5.9 |
| Mental Health Service Worker | 3 | 0 | 3 | 940 | 64 | 70% | 6.6 |
| Dietitian | 3 | 0 | 3 | 557 | 64 | 70% | 7.8 |
| Administrator | 2 | 0 | 2 | 536 | 66 | 72% | 8 |
| Qualified Social Worker | 4 | 0 | 4 | 527 | 71 | 77% | 6.7 |
| Feeding Assistant | 0 | 1 | 1 | 390 | 52 | 57% | 7.5 |
| Nurse Practitioner | 2 | 0 | 2 | 344 | 43 | 47% | 8 |
| Medical Director | 0 | 1 | 1 | 221 | 26 | 28% | 8.5 |
| Speech Language Pathologist | 2 | 0 | 2 | 133 | 33 | 36% | 3.9 |
| Medication Aide/Technician | 2 | 0 | 2 | 29 | 3 | 3% | 7.3 |
| Qualified Activities Professional | 1 | 0 | 1 | 4 | 2 | 2% | 2 |
Includes penalties issued in 2023-2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Penalties are imposed by CMS for violations of federal nursing home regulations.
3 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
41% of new residents, usually for short-term rehab.
57% of new residents, often for short stays.
1% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Historical financial and operational data for The Concierge based on CMS SNF Cost Reports.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Freddie Green is the Administrator at The Concierge, known for being informed, engaged, and committed to fostering excellent employee morale. This dedication directly enhances the exceptional care and treatment residents receive. Under Freddie's leadership, the community offers enriching activities and a compassionate nursing team focused on great clinical outcomes.
19.0 miles from city center
Estimated distance in miles from Houston's city center to The Concierge's address, calculated via Google Maps.
— 4.63 miles to nearest hospital (Aesthetic Center for Plastic Surgery & MedSpa (ACPS))
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The Concierge is located in Houston, Texas.
Here are the financial assistance programs available to residents in Texas.
The information below is reported by the Texas Health and Human Services Commission.
| Houston Transitional Care |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Houston (Braeburn) | 70 | 90.3% | +42% | 3.17 | +22% | -13% | $0 | 16 | 5.3 | - | 72 | 75 | Ahmad El-Saadi | $21.9M | $5.3M | 24.4% | 676435 | ||||
| Caraday of Houston |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Houston (Northside / Northline) | 150 | 8.0% | -87% | 3.76 | -32% | +4% | $0 | 15 | 3.8 | - | 12 | 41 | E&R Cunningham Investments, LP | $3.6M | $1.8M | 50.6% | 676470 | ||||
| Magnolia Crossing Nursing and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Houston | 128 | 73.1% | +15% | 3.31 | -31% | -9% | $15.6k | 17 | 2.4 | - | 103 | 39 | Magnolia Crossing Nh LLC | $9.9M | $6.4M | 64.6% | 676333 | ||||
| The Heights of North Houston |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Houston (Hollow Tree Lane) | 131 | 71.1% | +12% | 3.32 | +22% | -9% | $86.0k | 29 | 4.8 | 3 | 107 | 53 | Touchstone Strategies-Nw Houston LLC | $10.8M | $5.3M | 48.6% | 676356 | ||||
| The Concierge |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. | Houston (Westside) | 114 | 61.3% | -3% | - | +143% | - | $28.7k | 22 | 3.1 | 4 | 105 | 51 | The Ireland Family Limited Partnership | $8.3M | $5.9M | 70.3% | 676066 |
The Concierge is in the Westside neighborhood of Houston.
The Concierge has a walk score of 51. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
The Concierge's occupancy is 61.3%.
(281) 558-3900 will put you in contact with the team at The Concierge.
Yes — The Concierge is a CMS-certified provider of Medicare and Medicaid.
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