5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Legacy at Willow Bend is a premier senior living community located in Plano, TX, that offers independent living, assisted living, and memory care services to its residents. They boast of their luxury surroundings and accommodations, delicious dining options, as well as five star service and amenities. Their community programs aim to keep residents active and socially engaged, and at the same time fulfilled and excited to live their retirement years to the fullest.
This senior living community offers chef prepared meals with special diet accommodations, access to fitness and aquatics center, as well as access to their full service salon. With a promise of a luxury, worry-free lifestyle, The Legacy at Willow Bend also offers weekly housekeeping and interior and exterior maintenance.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Hours per resident per day vs Texas averages
Total nursing care
This home is ranked 6th out of 233 homes in Texas for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 44m
58% above state avg
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
All 6 underlying metrics are above the state average
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
The Legacy at Willow Bend is legally operated by The Legacy Willow Bend, Inc., and administered by Deanna Stansbury.
Key information about the people who lead and staff this community.
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Texas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 1 | 6 | This facility has 83% fewer total citations than a typical Texas nursing home (1 vs. TX avg 6).↓ 83% better |
|
Health citations
Citations related to resident care, clinical practices, and day-to-day operations.
| 1 | 2 | This facility has 50% fewer health citations than a typical Texas nursing home (1 vs. TX avg 2).↓ 50% better |
Inspections
| This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 1 | 1 | This facility has inspections with citations in line with the Texas average (1 vs. TX avg 1).— At avg |
Texas average 7.4
Last Health inspection on Sep 2024
Texas average 25.9
Texas average 3.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
10 of 17 citations resulted from standard inspections; and 7 of 17 came from combined inspections (standard and complaint).
100% better than Texas averageTexas average: 2
100% better than Texas averageTexas average: 0.4
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
39% more staff per resident than Texas average
0% compared with Texas average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 14 RN Staff are full-time employees. No contractors work on this role.
14
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.1 hoursAssists with medical care and medications.
All 10 LPN Staff are full-time employees. No contractors work on this role.
10
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.8 hoursHelps with daily care and mobility.
All 50 CNA Staff are full-time employees. No contractors work on this role.
50
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
531 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 50 | 0 | 50 | 17,118 | 92 | 100% | 7.7 |
| Registered Nurse | 14 | 0 | 14 | 4,655 | 92 | 100% | 10.1 |
| Licensed Practical Nurse | 10 | 0 | 10 | 4,221 | 92 | 100% | 10.8 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 1,292 | 66 | 72% | 7.2 |
| Medication Aide/Technician | 4 | 0 | 4 | 1,286 | 88 | 96% | 12.8 |
| Physical Therapy Assistant | 4 | 0 | 4 | 1,131 | 71 | 77% | 7.1 |
| RN Director of Nursing | 2 | 0 | 2 | 992 | 69 | 75% | 7.8 |
| Speech Language Pathologist | 4 | 0 | 4 | 907 | 70 | 76% | 7.2 |
| Dietitian | 2 | 0 | 2 | 531 | 65 | 71% | 8.2 |
| Qualified Social Worker | 2 | 0 | 2 | 514 | 69 | 75% | 7.2 |
| Nurse Practitioner | 1 | 0 | 1 | 504 | 63 | 68% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Administrator | 1 | 0 | 1 | 456 | 57 | 62% | 8 |
| Physical Therapy Aide | 2 | 0 | 2 | 440 | 57 | 62% | 7.7 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 350 | 43 | 47% | 8.1 |
| Diagnostic X-ray Services Staff | 0 | 3 | 3 | 181 | 40 | 43% | 3.8 |
| Other Physician | 0 | 3 | 3 | 99 | 26 | 28% | 3 |
| Feeding Assistant | 0 | 4 | 4 | 99 | 29 | 32% | 3 |
| Medical Director | 0 | 1 | 1 | 86 | 24 | 26% | 3.6 |
| Other Social Services Staff | 2 | 0 | 2 | 74 | 9 | 10% | 6.1 |
| Occupational Therapy Aide | 0 | 1 | 1 | 37 | 14 | 15% | 2.7 |
| Physician Assistant | 0 | 1 | 1 | 18 | 6 | 7% | 3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 11 | 3 | 3% | 3.6 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
4.4
49% better than Texas averageTexas average: 8.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.8
20% better than Texas averageTexas average: 16.0
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
11.9%
27% better than Texas averageTexas average: 16.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
13.8%
12% better than Texas averageTexas average: 15.7%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Texas averageTexas average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
5.7%
28% worse than Texas averageTexas average: 4.4%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Texas averageTexas average: 0.8%
Percent of long-stay residents who lose too much weight
0.0%
100% better than Texas averageTexas average: 3.5%
Percent of long-stay residents who have depressive symptoms
10.3%
260% worse than Texas averageTexas average: 2.9%
Percent of long-stay residents who received an antipsychotic medication
4.5%
43% better than Texas averageTexas average: 7.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Texas averageTexas average: 97.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.6%
5% worse than Texas averageTexas average: 97.9%
Number of hospitalizations per 1,000 long-stay resident days.
1.86
13% better than Texas averageTexas average: 2.13
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.99
52% better than Texas averageTexas average: 2.07
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
11% better than Texas averageTexas average: 90.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
74% better than Texas averageTexas average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.4%
12% better than Texas averageTexas average: 88.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
27.4%
6% worse than Texas averageTexas average: 25.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.1%
24% better than Texas averageTexas average: 12.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Texas averageTexas average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
57.8%
8% better than Texas averageTexas average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
67.6%
34% better than Texas averageTexas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
57% of new residents, usually for short-term rehab.
42% of new residents, often for short stays.
1% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
58Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Legacy at Willow Bend from 2012–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 09/2023.
Based on CMS SNF Cost Report for fiscal year ending in 09/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #10 / 219Payroll costs — State benchmarkedThis home is ranked 10th out of 219 homes in Texas. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Texas average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Texas that report data for that category. Facilities without available data are excluded from the ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #83 / 200Payroll % of net patient revenue — State benchmarkedThis home is ranked 83rd out of 200 homes in Texas. Shows payroll as a percentage of net patient revenue versus the Texas average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Texas that report data for that category. Facilities without available data are excluded from the ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Pets Allowed
Housing Options: Private Rooms
Building Type: Mid-rise
Transportation Services
Fitness and Recreation
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (57% of admissions), and a typical Medicare stay runs around 24 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
5.9 miles from city center
Estimated distance in miles from Plano's city center to The Legacy at Willow Bend's address, calculated via Google Maps.
Add your location
Info below is compiled from CMS reports & the TX Health & Human Services Commission (HHSC), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| The Legacy at Willow Bend | NH AL HC HOS IL MC SNF | Plano | 72
Facility
72
TX AVG
78
Rank
#486 / 981 | - | - | 5.73
Facility
5.73
TX AVG
3.63
Rank
#6 / 233 | +54% | +58% | $0
Facility
$0
TX AVG
$81.8k
Rank
#1 / 238 | 17
Facility
17
TX AVG
25.9
Rank
#73 / 235 | 5.7
Facility
5.7
TX AVG
3.7
Rank
#225 / 235 | - | 56 | A+ |
45
Facility
45
TX AVG
42
Rank
#628 / 1346 | The Legacy Willow Bend, Inc | $22.1MFiscal year ending 09/2023
Facility
$22.1MFiscal year ending 09/2023
TX AVG
$9.3M
Rank
#9 / 219 | $13.7MFiscal year ending 09/2023
Facility
$13.7MFiscal year ending 09/2023
TX AVG
$5.4M
Rank
#10 / 219 | 61.9%Fiscal year ending 09/2023
Facility
61.9%Fiscal year ending 09/2023
TX AVG
71.6%
Rank
#83 / 200 | 676189 | ||||
| Life Care Center of Plano | NH SNF | Plano | 120
Facility
120
TX AVG
78
Rank
#192 / 981 |
51.5%
Facility
51.5%
TX AVG
66.3
Rank
#145 / 175 | -22% | 3.66
Facility
3.66
TX AVG
3.63
Rank
#93 / 233 | -35% | +1% | $8.3k
Facility
$8.3k
TX AVG
$81.8k
Rank
#71 / 238 | 19
Facility
19
TX AVG
25.9
Rank
#100 / 235 | 3.8
Facility
3.8
TX AVG
3.7
Rank
#164 / 235 | 1 | 62 | A+ |
83
Facility
83
TX AVG
42
Rank
#23 / 1346 | - | $9.0MFiscal year ending 12/2023
Facility
$9.0MFiscal year ending 12/2023
TX AVG
$9.3M
Rank
#94 / 219 | $5.9MFiscal year ending 12/2023
Facility
$5.9MFiscal year ending 12/2023
TX AVG
$5.4M
Rank
#63 / 219 | 65.5%Fiscal year ending 12/2023
Facility
65.5%Fiscal year ending 12/2023
TX AVG
71.6%
Rank
#62 / 200 | 455864 | ||||
| The Park in Plano | NH SNF | Plano | 120
Facility
120
TX AVG
78
Rank
#192 / 981 |
64.4%
Facility
64.4%
TX AVG
66.3
Rank
#109 / 175 | -3% | 3.35
Facility
3.35
TX AVG
3.63
Rank
#140 / 233 | +5% | -8% | $0
Facility
$0
TX AVG
$81.8k
Rank
#1 / 238 | 35
Facility
35
TX AVG
25.9
Rank
#193 / 235 | 3.5
Facility
3.5
TX AVG
3.7
Rank
#145 / 235 | - | 77 | C- |
79
Facility
79
TX AVG
42
Rank
#38 / 1346 | - | $6.3MFiscal year ending 12/2023
Facility
$6.3MFiscal year ending 12/2023
TX AVG
$9.3M
Rank
#172 / 219 | $4.2MFiscal year ending 12/2023
Facility
$4.2MFiscal year ending 12/2023
TX AVG
$5.4M
Rank
#140 / 219 | 66.4%Fiscal year ending 12/2023
Facility
66.4%Fiscal year ending 12/2023
TX AVG
71.6%
Rank
#61 / 200 | 675113 | ||||
| Accel at Willow Bend | NH HOS RC SNF | Plano | 110
Facility
110
TX AVG
78
Rank
#287 / 981 |
57.2%
Facility
57.2%
TX AVG
66.3
Rank
#130 / 175 | -14% | 3.46
Facility
3.46
TX AVG
3.63
Rank
#117 / 233 | -9% | -5% | $0
Facility
$0
TX AVG
$81.8k
Rank
#1 / 238 | 45
Facility
45
TX AVG
25.9
Rank
#210 / 235 | 5.0
Facility
5.0
TX AVG
3.7
Rank
#210 / 235 | 6 | 63 | - |
66
Facility
66
TX AVG
42
Rank
#185 / 1346 | Pf Plano Snf Ops, LLC | $10.7MFiscal year ending 09/2023
Facility
$10.7MFiscal year ending 09/2023
TX AVG
$9.3M
Rank
#53 / 219 | $4.9MFiscal year ending 09/2023
Facility
$4.9MFiscal year ending 09/2023
TX AVG
$5.4M
Rank
#103 / 219 | 46.2%Fiscal year ending 09/2023
Facility
46.2%Fiscal year ending 09/2023
TX AVG
71.6%
Rank
#166 / 200 | 676349 | ||||
| Landmark of Plano | NH SNF | Plano (Coit Road) | 160
Facility
160
TX AVG
78
Rank
#40 / 981 |
48.7%
Facility
48.7%
TX AVG
66.3
Rank
#148 / 175 | -27% | 3.31
Facility
3.31
TX AVG
3.63
Rank
#154 / 233 | +15% | -9% | $79.9k
Facility
$79.9k
TX AVG
$81.8k
Rank
#190 / 238 | 41
Facility
41
TX AVG
25.9
Rank
#203 / 235 | 3.4
Facility
3.4
TX AVG
3.7
Rank
#137 / 235 | 3 | 78 | - |
60
Facility
60
TX AVG
42
Rank
#291 / 1346 | Landmark Of Plano Rehabilitation And Nursing Center LLC | $4.2MFiscal year ending 08/2024
Facility
$4.2MFiscal year ending 08/2024
TX AVG
$9.3M
Rank
#202 / 219 | $3.1MFiscal year ending 08/2024
Facility
$3.1MFiscal year ending 08/2024
TX AVG
$5.4M
Rank
#182 / 219 | 73.9%Fiscal year ending 08/2024
Facility
73.9%Fiscal year ending 08/2024
TX AVG
71.6%
Rank
#37 / 200 | 455861 |
The Legacy at Willow Bend is located in Plano, Texas.
Here are the financial assistance programs available to residents in Texas.
The Legacy at Willow Bend is legally operated by The Legacy Willow Bend, Inc., and administered by Deanna Stansbury.
The Legacy at Willow Bend has a walk score of 45. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to TX state health department records, The Legacy at Willow Bend's license number is 147866.
According to TX state health department records, The Legacy at Willow Bend's license expires on July 24, 2027.
The Legacy at Willow Bend's occupancy is 96.5%.
The Legacy at Willow Bend has been operating for approximately 18 years, based on available licensing and registration records.
Yes, The Legacy at Willow Bend allows residents to bring their pets.
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