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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Accel at Willow Bend, situated in Plano, TX, is a leading skilled nursing and rehabilitation facility providing a comprehensive array of services. Specializing in skilled nursing, rehabilitation, hospice, and respite care, this community is dedicated to meeting the diverse healthcare needs of its residents. The facility offers 24/7 skilled nursing care, assistance with daily living activities, and a range of therapies including physical, speech, and occupational therapies. Additionally, Accel at Willow Bend provides specialized services such as diabetes management and wound care.
The community boasts a secure and comfortable living environment, with electronically secured premises to prioritize resident safety. Residents can participate in the senior wellness program, as well as enjoy nutritious meals served restaurant-style. Housekeeping, sanitation, and laundry services contribute to a well-maintained living space. Accel at Willow Bend also offers transportation services for outside appointments, and grooming services from an on-site salon and barbershop, ensuring residents have access to both essential services and amenities that enhance their overall well-being.
Franchot Pratt serves as the Administrator at Accel at Willow Bend, overseeing daily operations and ensuring a supportive environment for residents. He is dedicated to providing quality care and fostering a welcoming community for all.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 121st out of 240 homes in Texas.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 20m per day | ▼ 23% State avg: 26m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 14m per day | ▲ 30% State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 57m per day | ▼ 3% State avg: 2h 1m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 53m per day | ▼ 3% State avg: 2h 59m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 8m per day | ▲ 100% State avg: 4m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 23m per day | ▲ 10% State avg: 21m per day · National avg: 29m per day |
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
37% of new residents, usually for short-term rehab.
56% of new residents, often for short stays.
7% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #119 / 252Payroll — state benchmarkedThis home is ranked 119th out of 252 homes in Texas.Shows total annual staff payroll benchmarked to the Texas average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the Texas average: 63.5%Accel at Willow Bend is administrated by Franchot Pratt.
Key information about the people who lead and staff this community.
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Texas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 11 | 6 | This facility has 83% more total citations than a typical Texas nursing home (11 vs. TX avg 6).↑ 83% worse |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 10 | 2 | This facility has 400% more health citations than a typical Texas nursing home (10 vs. TX avg 2).↑ 400% worse |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 1 | 6 | This facility has 83% fewer life safety citations than a typical Texas nursing home (1 vs. TX avg 6).↓ 83% better |
|
Citations per year
Average citations per year since 2022.
| 2.8 | 1.5 | This facility has 87% more citations per year than a typical Texas nursing home (2.8 vs. TX avg 1.5).↑ 87% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on August 21, 2025, identified multiple deficiencies related to care planning, personal care, medication administration, infection control, food safety, and call light maintenance. Earlier inspections showed a pattern of similar issues, including incomplete care plans, inadequate assistance with activities of daily living, infection prevention lapses, and food safety concerns. Complaint investigations substantiated neglect and abuse related to incontinent care and ADL assistance, privacy violations, and unsanitary conditions, as well as failures in wound care and nutrition that once resulted in Immediate Jeopardy, which was later resolved. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history indicates ongoing challenges with resident care and infection control, with no clear trend of improvement over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsTexas average 7.4
Last Health inspection on Aug 2025
Texas average 25.9
Texas average 3.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
15 of 45 citations resulted from standard inspections; 22 of 45 resulted from complaint investigations; and 8 of 45 came from combined inspections (standard and complaint).
In line with Texas averageTexas average: 2
4
900% worse than Texas averageTexas average: 0.4
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Aug 21, 2025
Corrected
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Aug 21, 2025
Corrected
Issues related to food quality, meal service, and resident's nutritional needs.
Aug 21, 2025
Corrected
Issues related to medication management, including how drugs are stored, administered, and monitored.
Aug 21, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Accel at Willow Bend is located in Plano, Texas.
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8.8 miles from city center
Estimated distance in miles from Plano's city center to Accel at Willow Bend's address, calculated via Google Maps.
— 0.55 miles to nearest hospital (Texas Back Institute - Plano)
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
17% better than Texas averageTexas average ratio: 1.51:1
0% compared with Texas averageTexas average: 8.1 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Total hours from contractors
4,163 contractor hours this quarter
| Certified Nursing Assistant | 48 | 0 | 48 | 11,413 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 17 | 0 | 17 | 5,646 | 91 | 100% | 9 |
| Registered Nurse | 11 | 0 | 11 | 2,068 | 91 | 100% | 7.7 |
| Medication Aide/Technician | 7 | 0 | 7 | 1,704 | 91 | 100% | 9.5 |
| RN Director of Nursing | 4 | 0 | 4 | 1,525 | 66 | 73% | 8 |
| Qualified Social Worker | 0 | 4 | 4 | 1,091 | 76 | 84% | 7.4 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 927 | 77 | 85% | 6.9 |
| Physical Therapy Assistant | 0 | 3 | 3 | 752 | 74 | 81% | 6.3 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Dietitian | 0 | 1 | 1 | 477 | 62 | 68% | 7.7 |
| Speech Language Pathologist | 0 | 4 | 4 | 428 | 68 | 75% | 6.2 |
| Nurse Practitioner | 2 | 0 | 2 | 320 | 40 | 44% | 8 |
| Physical Therapy Aide | 0 | 3 | 3 | 258 | 54 | 59% | 4.7 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 208 | 24 | 26% | 8 |
| Other Dietary Services Staff | 0 | 2 | 2 | 177 | 26 | 29% | 6.6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 17 | 2 | 2% | 8.5 |
| Medical Director | 0 | 1 | 1 | 16 | 2 | 2% | 8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 16 | 2 | 2% | 8 |
| Other Physician | 0 | 1 | 1 | 4 | 1 | 1% | 4 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
66Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.3
62% better than Texas averageTexas average: 8.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
7.9
51% better than Texas averageTexas average: 16.0
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
7.1%
56% better than Texas averageTexas average: 16.2%
Percent of long-stay residents whose ability to move independently worsened
1.9%
88% better than Texas averageTexas average: 16.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.7%
6% better than Texas averageTexas average: 15.7%
Percent of long-stay residents experiencing one or more falls with major injury
2.1%
34% better than Texas averageTexas average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
3.9%
11% better than Texas averageTexas average: 4.4%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Texas averageTexas average: 0.8%
Percent of long-stay residents who lose too much weight
1.3%
62% better than Texas averageTexas average: 3.5%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Texas averageTexas average: 2.9%
Percent of long-stay residents who received an antipsychotic medication
5.9%
25% better than Texas averageTexas average: 7.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Texas averageTexas average: 97.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Texas averageTexas average: 97.9%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.9%
8% better than Texas averageTexas average: 90.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
74% better than Texas averageTexas average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
97.6%
11% better than Texas averageTexas average: 88.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
19.7%
24% better than Texas averageTexas average: 25.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
13.7%
14% worse than Texas averageTexas average: 12.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Texas averageTexas average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
65.4%
22% better than Texas averageTexas average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
49.3%
In line with Texas averageTexas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
20% lower than Texas averageTexas average: $80K
60% fewer fines than Texas averageTexas average: 2.5
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Texas averageTexas average: 0.2
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
May 15, 2023 · $65K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 15, 2023Last updated: Jan 2026
The information below is reported by the Texas Health and Human Services Commission.
| Life Care Center of Plano |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Plano | 120 | 57.2% | -10% | 3.66 | 0% | +1% | 1 | 19 | 3.8 | 1 | 74 | A+ | 83 | - | $11.2M | $5.1M | 45.8% | 455864 | ||||
| The Park in Plano |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Plano | 120 | 58.1% | -8% | 3.35 | +20% | -8% | 0 | 35 | 3.5 | - | 69 | D+ | 79 | - | $7.5M | $3.8M | 51.1% | 675113 | ||||
| Accel at Willow Bend |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Plano | 110 | 77.8% | +23% | 3.46 | +27% | -5% | 1 | 45 | 5.0 | 6 | 76 | - | 66 | Pf Plano Snf Ops, LLC | $15.1M | $4.4M | 28.9% | 676349 | ||||
| Landmark of Plano |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Plano (Coit Road) | 160 | 41.7% | -34% | 3.31 | -3% | -9% | 2 | 41 | 3.4 | 3 | 79 | - | 60 | Landmark Of Plano Rehabilitation And Nursing Center LLC | $4.7M | $3.0M | 63.7% | 455861 |
Historical financial and operational data for Accel at Willow Bend based on CMS SNF Cost Reports.
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The legal owner and operator of Accel at Willow Bend is South Limestone Hospital District.
Accel at Willow Bend has a walk score of 66. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to TX state health department records, Accel at Willow Bend's license number is 145098.
According to TX state health department records, Accel at Willow Bend's license expires on February 27, 2028.
Accel at Willow Bend's occupancy is 78%.
Franchot Pratt is the administrator of Accel at Willow Bend.
Accel at Willow Bend has 110 beds.
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