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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Park in Plano, situated in Plano, TX, is a distinguished nursing home offering comprehensive healthcare services. Specializing in skilled nursing and rehabilitation, this community provides patient-centered care with a focus on nursing restorative programs. Residents benefit from a range of healthcare services, including wound care, diabetes management, medication management, and assistance with daily activities as needed. The Park in Plano is committed to ensuring the well-being and comfort of its residents through personalized care and professional services.
In addition to its healthcare focus, The Park in Plano offers a variety of amenities to enhance residents’ daily lives. Nutritious meals, housekeeping, sanitation, and laundry services contribute to a comfortable living environment. The community also provides transportation services for outside appointments, ensuring residents have access to essential healthcare resources. Engaging in a diverse array of social, physically, and mentally stimulating activities, residents at The Park in Plano can enjoy a fulfilling and vibrant lifestyle, fostering a sense of community and well-rounded care.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 167th out of 289 homes in Texas. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 31m per day | ▲ 19% State avg: 26m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 59m per day | ▲ 4% State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 45m per day | ▼ 13% State avg: 2h 1m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 46m per day | ▼ 7% State avg: 2h 59m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ■ Avg State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 33m per day | ▲ 57% State avg: 21m per day · National avg: 29m per day |
Lower than the Texas average: 63.5%The Park in Plano is administrated by Thomas Kay.
Key information about the people who lead and staff this community.
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Texas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 8 | 6 | This facility has 33% more total citations than a typical Texas nursing home (8 vs. TX avg 6).↑ 33% worse |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 2 | 2 | This facility has health citations in line with the Texas average (2 vs. TX avg 2).— At avg |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 6 | 6 | This facility has life safety citations in line with the Texas average (6 vs. TX avg 6).— At avg |
|
Citations per year
Average citations per year since 2022.
| 2 | 1.5 | This facility has 33% more citations per year than a typical Texas nursing home (2 vs. TX avg 1.5).↑ 33% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on June 5, 2025, found deficiencies related to incomplete care planning, specifically failing to update a resident’s care plan after recent falls. Earlier inspections showed a pattern of issues with care planning, infection control, medication administration, and environmental cleanliness. Complaint investigations substantiated problems with late medication administration and inadequate infection control practices, and a prior complaint found the facility failed to prevent a resident elopement, prompting corrective actions. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history shows recurring challenges in care planning and infection control, with some corrective steps taken but deficiencies persisting over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsTexas average 7.4
Last Health inspection on Jun 2025
Texas average 25.9
Texas average 3.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
8 of 35 citations resulted from standard inspections; 14 of 35 resulted from complaint investigations; and 13 of 35 came from combined inspections (standard and complaint).
100% better than Texas averageTexas average: 2
100% better than Texas averageTexas average: 0.4
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
15% better than Texas average
0% compared with Texas average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
42 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 44 | 0 | 44 | 12,685 | 92 | 100% | 7.8 |
| Licensed Practical Nurse | 20 | 0 | 20 | 4,737 | 92 | 100% | 8.8 |
| Registered Nurse | 8 | 0 | 8 | 2,412 | 92 | 100% | 8.6 |
| RN Director of Nursing | 6 | 0 | 6 | 2,278 | 84 | 91% | 10.3 |
| Physical Therapy Assistant | 3 | 0 | 3 | 962 | 66 | 72% | 6.4 |
| Speech Language Pathologist | 3 | 0 | 3 | 916 | 69 | 75% | 7.8 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 718 | 69 | 75% | 7.5 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| Qualified Social Worker | 3 | 0 | 3 | 444 | 65 | 71% | 6.8 |
| Dietitian | 1 | 0 | 1 | 402 | 47 | 51% | 8.6 |
| Physical Therapy Aide | 2 | 0 | 2 | 307 | 72 | 78% | 4.2 |
| Occupational Therapy Aide | 0 | 1 | 1 | 36 | 8 | 9% | 4.5 |
| Nurse Aide in Training | 1 | 0 | 1 | 8 | 1 | 1% | 7.7 |
| Medical Director | 0 | 1 | 1 | 6 | 3 | 3% | 2 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.6
46% worse than Texas averageTexas average: 8.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.4
64% worse than Texas averageTexas average: 16.0
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
24.6%
52% worse than Texas averageTexas average: 16.2%
Percent of long-stay residents whose ability to move independently worsened
27.5%
69% worse than Texas averageTexas average: 16.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.1%
73% worse than Texas averageTexas average: 15.7%
Percent of long-stay residents experiencing one or more falls with major injury
5.1%
58% worse than Texas averageTexas average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
5.4%
23% worse than Texas averageTexas average: 4.4%
Percent of long-stay residents with a urinary tract infection
1.6%
104% worse than Texas averageTexas average: 0.8%
Percent of long-stay residents who lose too much weight
0.5%
87% better than Texas averageTexas average: 3.5%
Percent of long-stay residents who have depressive symptoms
2.6%
8% better than Texas averageTexas average: 2.9%
Percent of long-stay residents who received an antipsychotic medication
3.1%
61% better than Texas averageTexas average: 7.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Texas averageTexas average: 97.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Texas averageTexas average: 97.9%
Number of hospitalizations per 1,000 long-stay resident days.
4.06
91% worse than Texas averageTexas average: 2.13
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.05
49% better than Texas averageTexas average: 2.07
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.9%
9% better than Texas averageTexas average: 90.4%
Percent of short-stay residents who newly received an antipsychotic medication
4.7%
221% worse than Texas averageTexas average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.1%
11% better than Texas averageTexas average: 88.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
30.4%
17% worse than Texas averageTexas average: 25.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.3%
31% better than Texas averageTexas average: 12.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Texas averageTexas average: 0.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
23% of new residents, usually for short-term rehab.
50% of new residents, often for short stays.
27% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
59Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Park in Plano based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #196 / 297Payroll — State benchmarkedThis home is ranked 196th out of 297 homes in Texas. Shows total annual staff payroll benchmarked to the Texas average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents stay for extended periods and receive ongoing daily care.
2.2 miles from city center
Estimated distance in miles from Plano's city center to The Park in Plano's address, calculated via Google Maps.
— 5.03 miles to nearest hospital (Baylor Scott & White Medical Center - Plano)
Add your location
The Park in Plano is located in Plano, Texas.
Here are the financial assistance programs available to residents in Texas.
The information below is reported by the Texas Health and Human Services Commission.
| The Legacy at Willow Bend |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Plano | 60 | 96.5% | +52% | 5.73 | +54% | +58% | $0 | 17 | 5.7 | - | 57 | A+ | 45 | The Legacy Willow Bend, Inc. | $29.7M | $13.7M | 46% | 676189 | ||||
| Life Care Center of Plano |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Plano | 120 | 57.2% | -10% | 3.66 | -35% | +1% | $12.7k | 19 | 3.8 | 1 | 74 | A+ | 83 | - | $11.2M | $6.1M | 54.3% | 455864 | ||||
| The Park in Plano |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Plano | 120 | 58.1% | -8% | 3.35 | +5% | -8% | $0 | 35 | 3.5 | - | 69 | D+ | 79 | - | $7.5M | $4.3M | 57.9% | 675113 | ||||
| Accel at Willow Bend |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Plano | 110 | 77.8% | +23% | 3.46 | -9% | -5% | $64.6k | 45 | 5.0 | 6 | 76 | - | 66 | Pf Plano Snf Ops, LLC | $15.1M | $4.9M | 32.6% | 676349 | ||||
| The Collinwood Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Plano | 120 | 52.5% | -17% | 3.83 | -22% | +6% | $78.6k | 22 | 3.7 | 3 | 62 | A+ | 55 | Dsj Healthcare Inc | $3.2M | $2.2M | 67.6% | 675453 |
The legal owner and operator of The Park in Plano is Fannin County Hospital Authority.
The Park in Plano has a walk score of 79. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to TX state health department records, The Park in Plano's license number is 308567.
According to TX state health department records, The Park in Plano's license expires on January 4, 2028.
The Park in Plano's occupancy is 58%.
Thomas Kay is the administrator of The Park in Plano.
The Park in Plano has 120 beds.
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