ALM's inspection grade is 88 / 100, a B+ — 5 points above the Missouri average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
ALM's inspection grade is 88 / 100, a B+ — 5 points above the Missouri average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Neighborhoods at Quail Creek offer a range of living options such as rehabilitation, skilled nursing, hospice care, and home health care– all provided with comprehensive services and professional staff. The staff ensures that their residents can live freely despite their needed assistance; they want their residents to make the most out of their experience at the senior home. Expect The Neighborhoods to be a professional yet pleasant nursing home that is proud to welcome and treat everyone like family.
A range of services and programs are offered at The Neighborhoods, such as community dining, health, and wellness activities, and an on-site pharmacy created by Americare Senior Living.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Data period: Q4 2025 (October 1 – December 31, 2025).
This nursing home is ranked 65th out of 267 nursing homes we track in Missouri for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 25mStandout metric: RN, weekends is +115% above Missouri average
0 of 6 metrics below Missouri average
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 18 are the facility's own employees; no agency contractors work in this role.
18 staff · 8.1-hour shifts
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 23 are the facility's own employees; no agency contractors work in this role.
23 staff · 9.6-hour shifts
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 62 are the facility's own employees; no agency contractors work in this role.
62 staff · 8.2-hour shifts
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. All 37 are the facility's own employees; no agency contractors work in this role.
37 staff · 6.8-hour shifts
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
179
158 employees · 21 contractors · 71 on an average day
179 total staff / 99 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.81 : 1
↑ 9% · MO 1.66This facility: 1.81 staff per resident, 9% above the Missouri average of 1.66 (among Missouri facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
179 staff ÷ 99 residents
See full Missouri ranking →
Average hours one staff member works on a day they are on shift, across every role.
7.9 h
↓ 2% · MO 8.1 hThis facility: 7.9 h, 2% below the Missouri average of 8.1 h (among Missouri facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
51,308 staff hours this quarter
See full Missouri ranking →91.6% of staff hours were worked by the facility's own employees
Missouri average: 92.5% · Contractors this quarter: Speech Language Pathologist (5), Physical Therapy Aide (5), Qualified Social Worker (4), Therapeutic Recreation Specialist (2), Physical Therapy Assistant (2), Occupational Therapy Aide (1), Respiratory Therapy Technician (1), Occupational Therapy Assistant (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
A mid-sized community that may balance personal attention with shared amenities and social activities.
120
Rank #73 / 288Bed count — State benchmarked This nursing home is ranked 73rd out of 288 nursing homes we track in Missouri for bed count. Shows this facility's certified or reported bed count compared to other Missouri facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Missouri that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Medium-capacity home · Offers a balance of services and community atmosphere.
Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
Rank #224 / 296Walk Score — State benchmarked This nursing home is ranked 224th out of 296 nursing homes we track in Missouri for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Missouri facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Missouri that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy lower than 85% suggests more openings may be available.
Rank #64 / 272Occupancy rate — State benchmarked This nursing home is ranked 64th out of 272 nursing homes we track in Missouri for occupancy. Shows this facility's occupancy rate versus the Missouri average, with its Statewide rank out of 272. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Missouri that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Based on 99 residents and 120 beds. Source: state inspection report (Aug 2024)
Higher than the Missouri average: 67.8%
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
The Neighborhoods at Quail Creek is legally operated by R H Montgomery Properties, Inc., and administered by Eric Windham.
5 points above the Missouri average for CMS-certified facilities (83/100)
Category breakdown
83 severity-weighted points (24 deficiencies) · 6% lower than the typical CMS-certified MO facility (median: 89)
No fines on record · 0 enforcement actions
42 days to fix issues · about the same as the typical CMS-certified MO facility (median: 42)
95% corrected
23 of 24 citations corrected · 1 still open Latest inspection: Jun 26, 2026 · 1 citation (Environmental, moderate), not yet corrected
Most cited category: Quality of Life & Care, 6 of 24 citations · 8 categories in total
Corrected
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Health citations are formal notices following inspections when they fail to comply with safety and care standards.
21 of 24 citations resulted from standard inspections; and 3 of 24 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Show Inspection Reports
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
No penalties in the past 3 years
No civil money penalties or payment denials on record since Aug 2023.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
How residents at this home fare on health outcomes and preventive care, compared with the Missouri average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
4
/ 5
Above average
↑ 47% · MO 2.7This facility: 4.0, 47% above the MO average of 2.7 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
1
/ 5
Significantly below average
↓ 53% · MO 2.1This facility: 1.0, 53% below the MO average of 2.1 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
13.4
Score · lower is better
↑ 36% · MO 9.8This facility: 13.4, 36% above the MO average of 9.8 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
20.6
Score · lower is better
↑ 16% · MO 17.8This facility: 20.6, 16% above the MO average of 17.8 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.13 long-stay measures: 7 better, 6 worse
8 short-stay measures: 3 better, 1 worse, 1 near MO average, 3 compared with US only
People who live at the home · 13 measures
Percent of long-stay residents whose need for help with daily activities has increased
19.9%
↑ 10% · MO 18.1This facility: 19.9, 10% above the MO average of 18.1 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
22.7%
↑ 30% · MO 17.4This facility: 22.7, 30% above the MO average of 17.4 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.4%
↑ 9% · MO 17.8This facility: 19.4, 9% above the MO average of 17.8 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
0.9%
↓ 63% · MO 2.3This facility: 0.9, 63% below the MO average of 2.3 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
3.7%
↓ 10% · MO 4.1This facility: 3.7, 10% below the MO average of 4.1 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
7.3%
↑ 61% · MO 4.5This facility: 7.3, 61% above the MO average of 4.5 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
13.5%
↑ 155% · MO 5.3This facility: 13.5, 155% above the MO average of 5.3 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
4.4%
↓ 76% · MO 18.5This facility: 4.4, 76% below the MO average of 18.5 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
9.5%
↓ 60% · MO 23.5This facility: 9.5, 60% below the MO average of 23.5 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
↑ 19% · MO 84.1This facility: 100.0, 19% above the MO average of 84.1 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.6%
↓ 5% · MO 90.9This facility: 86.6, 5% below the MO average of 90.9 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of hospitalizations per 1,000 long-stay resident days.
1.97
↓ 5% · MO 2.08This facility: 1.97, 5% below the MO average of 2.08 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.28
↓ 46% · MO 2.35This facility: 1.28, 46% below the MO average of 2.35 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Rehab and recovery after a hospital stay · 8 measures
Percentage of residents at or above expected ability to care for themselves at discharge.
64.3%
↑ 20% · US 53.7This facility: 64.3, 20% above the US average of 53.7 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
50.0%
↓ 1% · US 50.6This facility: 50.0, 1% below the US average of 50.6 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
1.1%
↑ 36% · US 0.8This facility: 1.1, 36% above the US average of 0.8 (among US facilities reporting a recent figure).
Percent of short-stay residents who newly received an antipsychotic medication
2.2%
↓ 2% · MO 2.2This facility: 2.2, 2% below the MO average of 2.2 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
↑ 52% · MO 65.7This facility: 100.0, 52% above the MO average of 65.7 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.1%
↑ 55% · MO 63.5This facility: 98.1, 55% above the MO average of 63.5 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
31.6%
↑ 25% · MO 25.3This facility: 31.6, 25% above the MO average of 25.3 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
9.6%
↓ 28% · MO 13.4This facility: 9.6, 28% below the MO average of 13.4 (among MO facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
28% of new residents, usually for short-term rehab.
69% of new residents, often for short stays.
3% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jun 2026)
Total residents
99Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
The Neighborhoods at Quail Creek’s finances from its CMS cost report for the fiscal year ending December 2024, compared with 267 Missouri nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
Is it financially stable?
Profitable on care
10.3% operating margin
+3.7 pts vs prior year
Positive margin in 8 of the last 8 reported years. Net income $1.4M after other income.
Does it invest in staff?
Spends less on payroll than most Missouri homes
47.3% payroll share of revenue
MO average 54.9%Rank #186 / 267Payroll % of net patient revenue — State benchmarked This nursing home is ranked 186th out of 267 nursing homes we track in Missouri for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Missouri average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Missouri that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll rose $0.1M while revenue rose $0.3M. A low share can mean leaner staffing; check hours per resident in the staffing section.
FY 2024 scorecard
Each row shows the FY 2024 figure, the change since the prior report, the trend, and how it compares with Missouri homes.
Profitable on care
| Metric | FY 2024 | vs prior year | Trend 2017 → 2024Trend | MO median | Compared with MO homesRank in MO | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $13.9M | +$0.3M | Trend 20172024 | MO median $6.2M | Rank in MO Rank #24 / 267Net patient revenue — State benchmarked This nursing home is ranked 24th out of 267 nursing homes we track in Missouri for net patient revenue. Shows this facility's net patient revenue compared to the Missouri average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Missouri that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 91% of homes | Top 9% in MO Higher net patient revenue than 91% of MO homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $12.5M | −$0.2M | Trend 20172024 | MO median — | Rank in MO Not ranked | Within revenue Operating expenses are lower than net patient revenue, so resident care covers its costs. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | $1.4M | +$0.5M | Trend 20172024 | MO median — | Rank in MO Not ranked | Profit, growing Resident care made money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | 10.3% | +3.7 pts | Trend 20172024 | MO median — | Rank in MO Not ranked | Healthy margin More than 5% of revenue is left after operating expenses. |
| Other income Money not from resident care: investments, grants, services. | $0.0M | — | Trend — | MO median — | Rank in MO Not ranked | Adds to profit Income from outside resident care, on top of the profit from care. |
| Net income The bottom line after other income. | $1.4M | +$0.5M | Trend — | MO median — | Rank in MO Not ranked | Profit The bottom line is above zero after other income. |
Spends less of revenue on staff than most Missouri homes
| Metric | FY 2024 | vs prior year | Trend 2017 → 2024Trend | MO median | Compared with MO homesRank in MO | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $6.6M | +$0.1M | Trend 20172024 | MO median $3.5M | Rank in MO Rank #33 / 267Payroll costs — State benchmarked This nursing home is ranked 33rd out of 267 nursing homes we track in Missouri for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Missouri average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Missouri that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 88% of homes | Above MO median Higher payroll than 88% of MO homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 47.3% | −0.4 pts | Trend 20172024 | MO median 52.9% | Rank in MO Rank #186 / 267Payroll % of net patient revenue — State benchmarked This nursing home is ranked 186th out of 267 nursing homes we track in Missouri for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Missouri average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Missouri that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 30% of homes | 7.6 pts under MO average The MO average is 54.9% of revenue. Within 3 points of it reads as near the average. |
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the Missouri payroll average.
% of net patient revenue
Payroll share Operating margin MO payroll average
| Metric | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $12.0M | $11.3M | $12.8M | $12.2M | $12.5M | $12.6M | $13.6M | $13.9M |
| Operating expenses | $10.2M | $11.0M | $12.1M | $11.7M | $11.6M | $12.6M | $12.7M | $12.5M |
| Net patient income | $1.8M | $0.3M | $0.7M | $0.5M | $0.9M | $0.0M | $0.9M | $1.4M |
| Operating margin | 14.7% | 2.4% | 5.8% | 3.8% | 7.2% | 0.1% | 6.6% | 10.3% |
| Net income | $1.8M | $0.3M | $0.7M | $1.4M | $1.2M | $0.3M | $0.9M | $1.4M |
| Payroll costs | $4.7M | $4.8M | $5.0M | $5.1M | $5.4M | $5.8M | $6.5M | $6.6M |
| Payroll share of revenue | 39.6% | 42.5% | 39.2% | 42.2% | 43.7% | 46.4% | 47.7% | 47.3% |
| Beds | 102 | 102 | 102 | 102 | 102 | 102 | 102 | 102 |
| Gross revenue | $12.0M | $11.3M | $12.8M | $12.2M | $12.5M | $12.6M | $13.6M | $13.9M |
| Salaries | $4.1M | $4.2M | $4.4M | $4.5M | $4.8M | $5.1M | $5.7M | $5.8M |
| Wage-related costs | $0.6M | $0.6M | $0.6M | $0.6M | $0.6M | $0.7M | $0.8M | $0.7M |
| Contract labor | — | — | — | — | — | — | — | — |
| Other operating costs | $5.5M | $6.2M | $7.0M | $6.6M | $6.1M | $6.7M | $6.2M | $5.9M |
| Net patient revenue per day | $392 | $437 | $440 | $436 | $426 | $429 | $421 | $409 |
| Cost per day | $334 | $426 | $415 | $419 | $396 | $429 | $393 | $367 |
| Average length of stay | 41.6 days | 32.8 days | 37.5 days | 50.3 days | 43.4 days | 40.7 days | 47.0 days | 44.8 days |
Showing 2024–2022 · scroll sideways for 5 earlier years
Earlier and partial years are in the download. Download CSV
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (69% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
5.2 miles from city center
Estimated distance in miles from Springfield's city center to The Neighborhoods at Quail Creek's address, calculated via Google Maps.
— 1.94 miles to nearest hospital (Cox Medical Center South)
Add your location
Info below is compiled from CMS reports & the MO Dept. of Health & Senior Services (DHSS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Missouri average is: 54.9% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Springfield Rehabilitation & Health Care Center | NH SNF | Springfield (Mark Twain) | 146
Facility
146
MO AVG
110
Rank
#51 / 288 | A |
82.2%
Facility
82.2%
MO AVG
67.8%
Rank
#61 / 272 | +21% | 3.66
Facility
3.66
MO AVG
3.63
Rank
#139 / 267 | +112% | +1% | $0
Facility
$0
MO AVG
$86.2k
Rank
#1 / 275 | 28
Facility
28
MO AVG
36.1
Rank
#125 / 274 | 4.7
Facility
4.7
MO AVG
5.6
Rank
#109 / 274 | - | 120 | - |
29
Facility
29
MO AVG
50
Rank
#239 / 296 | Nhc Healthcare-Springfield Missouri LLC | $12.0MFiscal year ending 12/2024
Facility
$12.0MFiscal year ending 12/2024
MO AVG
$8.0M
Rank
#42 / 267 | $7.3MFiscal year ending 12/2024
Facility
$7.3MFiscal year ending 12/2024
MO AVG
$4.2M
Rank
#23 / 267 | 60.6%Fiscal year ending 12/2024
Facility
60.6%Fiscal year ending 12/2024
MO AVG
54.9%
Rank
#71 / 267 | 265157 | ||||
| Wilson’s Creek Nursing &Amp; Rehab | NH HOS MC SNF | Vernon Springfield | 172
Facility
172
MO AVG
110
Rank
#29 / 288 | A |
74.4%
Facility
74.4%
MO AVG
67.8%
Rank
#104 / 272 | +10% | 4.19
Facility
4.19
MO AVG
3.63
Rank
#59 / 267 | +46% | +15% | $0
Facility
$0
MO AVG
$86.2k
Rank
#1 / 275 | 18
Facility
18
MO AVG
36.1
Rank
#62 / 274 | 6.0
Facility
6.0
MO AVG
5.6
Rank
#182 / 274 | 1 | 128 | - |
94
Facility
94
MO AVG
50
Rank
#4 / 296 | N & R Of Springfield West, LLC | $9.1MFiscal year ending 12/2024
Facility
$9.1MFiscal year ending 12/2024
MO AVG
$8.0M
Rank
#77 / 267 | $4.3MFiscal year ending 12/2024
Facility
$4.3MFiscal year ending 12/2024
MO AVG
$4.2M
Rank
#94 / 267 | 47.2%Fiscal year ending 12/2024
Facility
47.2%Fiscal year ending 12/2024
MO AVG
54.9%
Rank
#188 / 267 | 265161 | ||||
| The Maples Health & Rehabilitation | NH MC RC SNF | Springfield | 120
Facility
120
MO AVG
110
Rank
#73 / 288 | B+ |
80.0%
Facility
80.0%
MO AVG
67.8%
Rank
#107 / 272 | +18% | 3.65
Facility
3.65
MO AVG
3.63
Rank
#128 / 267 | -4% | 0% | $0
Facility
$0
MO AVG
$86.2k
Rank
#1 / 275 | 22
Facility
22
MO AVG
36.1
Rank
#81 / 274 | 3.7
Facility
3.7
MO AVG
5.6
Rank
#47 / 274 | 1 | 96 | - |
55
Facility
55
MO AVG
50
Rank
#113 / 296 | Greeneco Nc Ops Inc | $11.2MFiscal year ending 12/2024
Facility
$11.2MFiscal year ending 12/2024
MO AVG
$8.0M
Rank
#55 / 267 | $5.0MFiscal year ending 12/2024
Facility
$5.0MFiscal year ending 12/2024
MO AVG
$4.2M
Rank
#71 / 267 | 44.3%Fiscal year ending 12/2024
Facility
44.3%Fiscal year ending 12/2024
MO AVG
54.9%
Rank
#225 / 267 | 265559 | ||||
| Sunterra Springs Springfield | NH SNF | Springfield | 38
Facility
38
MO AVG
110
Rank
#281 / 288 | B- |
97.4%
Facility
97.4%
MO AVG
67.8%
Rank
#8 / 272 | +44% | 3.86
Facility
3.86
MO AVG
3.63
Rank
#99 / 267 | +186% | +6% | $36.7k
Facility
$36.7k
MO AVG
$86.2k
Rank
#215 / 275 | 27
Facility
27
MO AVG
36.1
Rank
#121 / 274 | 4.5
Facility
4.5
MO AVG
5.6
Rank
#97 / 274 | - | 37 | - |
29
Facility
29
MO AVG
50
Rank
#239 / 296 | Sunterra Springfield Oc, LLC | $6.9MFiscal year ending 12/2024
Facility
$6.9MFiscal year ending 12/2024
MO AVG
$8.0M
Rank
#113 / 267 | $2.8MFiscal year ending 12/2024
Facility
$2.8MFiscal year ending 12/2024
MO AVG
$4.2M
Rank
#175 / 267 | 40.6%Fiscal year ending 12/2024
Facility
40.6%Fiscal year ending 12/2024
MO AVG
54.9%
Rank
#242 / 267 | 265871 | ||||
| The Neighborhoods at Quail Creek | NH HOS MC SNF | Springfield | 120
Facility
120
MO AVG
110
Rank
#73 / 288 | B+ |
82.5%
Facility
82.5%
MO AVG
67.8%
Rank
#64 / 272 | +22% | 4.42
Facility
4.42
MO AVG
3.63
Rank
#65 / 267 | +31% | +22% | $0
Facility
$0
MO AVG
$86.2k
Rank
#1 / 275 | 24
Facility
24
MO AVG
36.1
Rank
#94 / 274 | 4.0
Facility
4.0
MO AVG
5.6
Rank
#64 / 274 | - | 99 | - |
33
Facility
33
MO AVG
50
Rank
#224 / 296 | R H Montgomery Properties, Inc | $13.9MFiscal year ending 12/2024
Facility
$13.9MFiscal year ending 12/2024
MO AVG
$8.0M
Rank
#24 / 267 | $6.6MFiscal year ending 12/2024
Facility
$6.6MFiscal year ending 12/2024
MO AVG
$4.2M
Rank
#33 / 267 | 47.3%Fiscal year ending 12/2024
Facility
47.3%Fiscal year ending 12/2024
MO AVG
54.9%
Rank
#186 / 267 | 265799 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other MO nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
The Neighborhoods at Quail Creek is located in Springfield, Missouri.
Here are the financial assistance programs available to residents in Missouri.
The Neighborhoods at Quail Creek is legally operated by R H Montgomery Properties, Inc., and administered by Eric Windham.
The Neighborhoods at Quail Creek has a walk score of 33. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
The Neighborhoods at Quail Creek's occupancy is 82.5%.
Yes, The Neighborhoods at Quail Creek allows residents to bring their pets.
The Neighborhoods at Quail Creek is registered as a for-profit in MO.
Eric Windham is the administrator of The Neighborhoods at Quail Creek.
The Neighborhoods at Quail Creek received a 3-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
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