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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Neighborhoods at Quail Creek offer a range of living options such as rehabilitation, skilled nursing, hospice care, and home health care– all provided with comprehensive services and professional staff. The staff ensures that their residents can live freely despite their needed assistance; they want their residents to make the most out of their experience at the senior home. Expect The Neighborhoods to be a professional yet pleasant nursing home that is proud to welcome and treat everyone like family.
A range of services and programs are offered at The Neighborhoods, such as community dining, health, and wellness activities, and an on-site pharmacy created by Americare Senior Living.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 50th out of 256 homes in Missouri.| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 37m per day | ▲ 32% State avg: 28m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 52m per day | ▲ 27% State avg: 41m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 24m per day | ▲ 3% State avg: 2h 20m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 43m per day | ▲ 22% State avg: 3h 3m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▲ 50% State avg: 2m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 31m per day | ▲ 55% State avg: 20m per day · National avg: 29m per day |
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
33% of new residents, usually for short-term rehab.
63% of new residents, often for short stays.
4% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #43 / 263Payroll — State benchmarkedThis home is ranked 43rd out of 263 homes in Missouri.Shows total annual staff payroll benchmarked to the Missouri average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the Missouri average: 66.6%The Neighborhoods at Quail Creek is legally operated by R H Montgomery Properties, Inc., and administrated by Eric Windham.
Pets Allowed
Room Sizes: 220 / 260 sq. ft.
Housing Options: Studio
Building Type: Single-story
Transportation Services
Fitness and Recreation
In Missouri, the Department of Health and Senior Services, Division of Regulation and Licensure performs the inspections and unannounced surveys required for all long-term care providers.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 21 | 35 | This facility has 40% fewer total deficiencies than a typical Missouri nursing home (21 vs. MO avg 35). Click this badge to view the full Missouri ranking.↓ 40% better |
|
Deficiencies per year
Average deficiencies per year since 2018.
| 2.6 | 4.4 | This facility has 41% fewer deficiencies per year than a typical Missouri nursing home (2.6 vs. MO avg 4.4). Click this badge to view the full Missouri ranking.↓ 41% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 4.2 | 5 | This facility has 16% fewer deficiencies per inspection than a typical Missouri nursing home (4.2 vs. MO avg 5). Click this badge to view the full Missouri ranking.↓ 16% better |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 5 | 7 | This facility has 29% fewer total inspections than a typical Missouri nursing home (5 vs. MO avg 7). Click this badge to view the full Missouri ranking.↓ 29% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on August 16, 2024, identified multiple deficiencies related to staff screening, resident meal assistance, hot water temperatures, dietary supplement provision, medication management, infection control, and kitchen sanitation. Earlier inspections showed a pattern of issues involving resident protection from abuse and neglect, timely reporting of incidents, medication errors, and care planning deficiencies. Complaint investigations found one substantiated case of financial misappropriation by a staff member, while other complaints about abuse allegations were unsubstantiated. Enforcement actions such as fines or license suspensions were not listed in the available reports. The inspection history indicates ongoing challenges in several areas, with recent findings reflecting similar themes as prior reports.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsMissouri average 6.6
Last Health inspection on Aug 2024
Missouri average 36.5
Missouri average 5.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
21 of 23 citations resulted from standard inspections; and 2 of 23 resulted from complaint investigations.
100% better than Missouri averageMissouri average: 0.7
100% better than Missouri averageMissouri average: 1
Corrected
Corrected
Corrected
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The Neighborhoods at Quail Creek is located in Springfield, Missouri.
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6.6 miles from city center
Estimated distance in miles from Springfield's city center to The Neighborhoods at Quail Creek's address, calculated via Google Maps.
— 1.94 miles to nearest hospital (Cox Medical Center South)
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Reporting period: April 1 – June 30, 2025 (Q2 2025). Source: CMS Payroll-Based Journal report.
7% better than Missouri average
0% compared with Missouri average
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Total hours from contractors
4,550 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
| Certified Nursing Assistant | 60 | 0 | 60 | 16,088 | 91 | 100% | 8.1 |
| Physical Therapist | 34 | 0 | 34 | 9,808 | 91 | 100% | 6.8 |
| Licensed Practical Nurse | 22 | 0 | 22 | 6,738 | 91 | 100% | 9.4 |
| Medication Aide/Technician | 16 | 0 | 16 | 6,431 | 91 | 100% | 8.7 |
| Registered Nurse | 17 | 0 | 17 | 4,691 | 91 | 100% | 8.2 |
| Speech Language Pathologist | 0 | 7 | 7 | 1,445 | 84 | 92% | 5.4 |
| Physical Therapy Aide | 0 | 7 | 7 | 1,133 | 70 | 77% | 6 |
| Dental Services Staff | 1 | 0 | 1 | 565 | 64 | 70% | 8.8 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 549 | 73 | 80% | 7.5 |
| Mental Health Service Worker | 1 | 0 | 1 | 486 | 74 | 81% | 6.6 |
| Nurse Practitioner | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 465 | 61 | 67% | 7.6 |
| Qualified Social Worker | 0 | 3 | 3 | 441 | 64 | 70% | 6.9 |
| Administrator | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 414 | 68 | 75% | 5.9 |
| Physical Therapy Assistant | 0 | 3 | 3 | 412 | 67 | 74% | 6.2 |
| Occupational Therapy Aide | 0 | 1 | 1 | 166 | 35 | 38% | 4.8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 73 | 6 | 7% | 12.1 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
99Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.2
30% worse than Missouri averageMissouri average: 10.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.4
15% worse than Missouri averageMissouri average: 19.5
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
19.7%
In line with Missouri averageMissouri average: 19.8%
Percent of long-stay residents whose ability to move independently worsened
29.2%
42% worse than Missouri averageMissouri average: 20.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
18.2%
In line with Missouri averageMissouri average: 18.1%
Percent of long-stay residents experiencing one or more falls with major injury
4.8%
19% worse than Missouri averageMissouri average: 4.0%
Percent of long-stay high risk residents with pressure ulcers
4.2%
16% better than Missouri averageMissouri average: 5.0%
Percent of long-stay residents with a urinary tract infection
2.8%
In line with Missouri averageMissouri average: 2.7%
Percent of long-stay residents who lose too much weight
12.9%
133% worse than Missouri averageMissouri average: 5.6%
Percent of long-stay residents who have depressive symptoms
0.5%
96% better than Missouri averageMissouri average: 12.8%
Percent of long-stay residents who received an antipsychotic medication
6.7%
70% better than Missouri averageMissouri average: 22.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
17% better than Missouri averageMissouri average: 85.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.6%
5% worse than Missouri averageMissouri average: 90.9%
Number of hospitalizations per 1,000 long-stay resident days.
1.97
5% better than Missouri averageMissouri average: 2.08
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.28
46% better than Missouri averageMissouri average: 2.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.9%
50% better than Missouri averageMissouri average: 66.6%
Percent of short-stay residents who newly received an antipsychotic medication
2.3%
In line with Missouri averageMissouri average: 2.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.1%
55% better than Missouri averageMissouri average: 63.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
31.6%
25% worse than Missouri averageMissouri average: 25.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.6%
28% better than Missouri averageMissouri average: 13.4%
Percentage of SNF residents who experience falls with major injury during their stay.
1.1%
36% worse than Missouri averageMissouri average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
64.3%
20% better than Missouri averageMissouri average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
50.0%
In line with Missouri averageMissouri average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
| Springfield Rehabilitation & Health Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Springfield (Mark Twain) | 146 | 78.1% | +17% | 3.68 | +65% | -2% | $0 | 34 | 3.8 | - | 117 | - | 29 | Troy Lacey | $13.7M | $7.6M | 55.1% | 265157 | ||||
| The Neighborhoods at Quail Creek |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. | Springfield | 120 | 86.6% | +30% | 4.37 | +20% | +17% | $0 | 23 | 4.6 | - | 93 | - | 33 | Eric Windham | $13.6M | $6.5M | 47.7% | 265799 | ||||
| Birch Pointe Health and Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Springfield | 120 | 84.0% | +26% | 3.51 | -20% | -6% | $0 | 32 | 4.0 | 1 | 105 | A+ | 46 | Clinton Lowe | $12.9M | $5.7M | 44% | 265865 | ||||
| Spring Valley Health and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Springfield (Meador Park) | 194 | 65.2% | -2% | 2.07 | -31% | -45% | $47.3k | 84 | 6.5 | 3 | 152 | - | 65 | Holly Anderson | $18.3M | $7.0M | 38.5% | 265188 | ||||
| Springfield Skilled Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Springfield (Westside Community Betterment) | 120 | 83.4% | +25% | 2.56 | +15% | -31% | $15.0k | 91 | 5.7 | 3 | 98 | A+ | 28 | Or Acquisition LLC | $13.5M | $6.2M | 45.7% | 265477 |
Historical financial and operational data for The Neighborhoods at Quail Creek based on CMS SNF Cost Reports.
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The legal owner and operator of The Neighborhoods at Quail Creek is R H Montgomery Properties, Inc..
The Neighborhoods at Quail Creek has a walk score of 33. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
The Neighborhoods at Quail Creek's occupancy is 83%.
Eric Windham is the administrator of The Neighborhoods at Quail Creek.
The Neighborhoods at Quail Creek has 120 beds.
(417) 889-1275 will put you in contact with the team at The Neighborhoods at Quail Creek.
The Neighborhoods at Quail Creek is in Greene County.
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