The Reutlinger Community

Independent Living in Contra Costa County

CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Reutlinger Community

Independent Living in Contra Costa County

CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
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The Reutlinger Community accepts Medicare, Medicaid, and private pay.

Overview of The Reutlinger Community

Everyday is a life-enhancing opportunity at The Reutlinger Community, a charming senior living community in Contra Costa County, Danville, CA, offering independent living, assisted living, memory care, rehabilitation, and skilled nursing. With its continuum of care services, residents are guaranteed to gracefully age in place with seamless transition should their needs evolve. Residents are welcomed into beautifully designed studios, one-bedroom apartments, and memory care units that perfectly align with their tastes and needs.

With 24-hour team availability, residents and their loved ones can rest easy knowing they will be constantly supported by care partners who are truly invested in their health and happiness. Residents are empowered to continue living life to the fullest with lifelong learning programs, activities and opportunities for socialization offered by the community. Beautiful community amenities, including cozy lounge areas, dining rooms, an art room and physical fitness studio, provides relaxing space for exploration and enjoyment.

(925) 648-2800

Managed by Hanh Ta

Executive Director

Over 20 years of experience

Hanh Ta serves as Executive Director of The Reutlinger, overseeing a multi-service campus with assisted living, memory care, and skilled nursing. With over 20 years in healthcare leadership, her expertise includes healthcare operations, regulatory compliance, and compassionate care. She holds degrees in Biochemistry, Gerontology, and Law, bringing a deep commitment to enhancing the lives of seniors and staff at the community.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
5/5 ▲ 1.4 California average: 3.6/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
4/5 ▲ 0.9 California average: 3.2/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
5/5 ▲ 1.6 California average: 3.5/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
4/5 ▼ 0.3 California average: 4.3/5

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to California state averages

Total nursing care / resident Info This home is ranked 20th out of 271 homes in California.

Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 19m per day
Rank #20 / 271Nurse hours — state benchmarkedThis home is ranked 20th out of 271 homes in California.Shows adjusted nurse hours per resident per day benchmarked to the California average, with a ranking across 271 California SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
This facility California avg (4h 23m per day)
vs California avg
+22%

1 of 5 metrics below state avg

Standout metric Registered Nurse (RN) is +67% above state avg
Staff typeHours / dayvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 1h 5m per day ▲ 67% State avg: 39m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 1h 4m per day ▼ 12% State avg: 1h 13m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 39m per day ■ Avg State avg: 2h 38m per day · National avg: 2h 20m per day
Total Nursing (Weekend) Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 4h 7m per day ■ Avg State avg: 4h 5m per day · National avg: 3h 26m per day
RN (Weekend) Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 35m per day ▲ 17% State avg: 30m per day · National avg: 28m per day

Capacity and availability

Avg. Length of Stay
61 days

Who this home usually serves

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Breakdown by payment type

Medicare

24% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

37% of new residents, often for short stays.

Typical stay 2 months

Medicaid

38% of new residents, often for long-term daily care.

Typical stay 1 - 2 months

Finances and operations

Voluntary non-profit community
Home revenue
$21.4M
Operating deficit
-$1.4M
Voluntary non-profit community
Home revenue
$21.4M Rank #71 / 275Revenue — state benchmarkedThis home is ranked 71st out of 275 homes in California.Shows this facility's annual revenue compared to the California SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Operating deficit
-$1.4M
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations. Rank #52 / 275Payroll — state benchmarkedThis home is ranked 52nd out of 275 homes in California.Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$10.0M
46.7% of revenue Rank #88 / 275Payroll % — state benchmarkedThis home is ranked 88th out of 275 homes in California.Shows payroll as a percentage of revenue versus the California average. Well-run SNFs often land around 55–65%. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$12.8M
Total costs $22.8M
Bed community size
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
26 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 30 / 100 Rank #205 / 229Walk Score — state benchmarkedThis home is ranked 205th out of 229 homes in California.Shows how walkable this facility's neighborhood is compared to the average Walk Score across California SNFs. Higher scores benefit residents, families, and staff.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
62%
Rank #247 / 277Occupancy rate — state benchmarkedThis home is ranked 247th out of 277 homes in California.Shows this facility's occupancy rate versus the California average, with its statewide rank out of 277. Higher occupancy signals strong local demand and financial stability.
Lower than the California average: 72.8%
Occupied beds
74 / 120
Average residents 87 per day

License Details

Facility TypeRcfe-continuing Care Retirement Community
StatusLicensed
IssuanceAugust 19, 1999
CountyContra Costa
CMS Certification Number55534
RCFE Number075600335

Ownership & Operating Entity

The Reutlinger Community is legally operated by Reutlinger Community, The; Eskaton Properties Inc, and administrated by Mammad, Julie.

Therapy & Rehabilitation

3 services
Rehabilitation Services
Respite Care
Short-Term Rehab

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Additional Services

1 service
Skilled Nursing & Rehabilitation

Amenities & Lifestyle

Specific ProgramsShort-Term Stays, Resident Experience, Amenities & Services, Culinary Experience, Spirituality, Art Program, Events

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed

Building type icon
Building type icon

Building Type: Two-story

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at The Reutlinger Community

Independent Living Assisted Living Memory Care Skilled Nursing

Contact The Reutlinger Community

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics worse than average are highlighted in red; those better than average are highlighted in green.

Since 2020 vs. California state average
Overall vs. California average 2 Worse Metrics worse than California average:
• Total visits (69% above)
• Other visits (71% above)
2 At Avg Metrics at California average:
• Official inspections (at California avg)
• Complaint investigations (at California avg)
4 Better Metrics better than California average:
• Total citations (70% below)
• Serious citations (Type A) (67% below)
• Moderate citations (Type B) (50% below)
• Complaint visits (15% below)
Latest Inspection August 7, 2025 Complaint Investigation

Citations Info Citations are formal regulatory violations recorded during state inspections. California uses Type A (serious) and Type B (moderate) severity levels.

MetricThis FacilityCalifornia Averagevs. California Avg
Total citations Info Formal regulatory violations recorded by California Community Care Licensing Division (CCLD) inspectors across all inspection types. 310 This facility has 70% fewer total citations than a typical California facility (3 vs. California avg 10).↓ 70% better
Serious citations (Type A) Info Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action. 13 This facility has 67% fewer serious citations (type a) than a typical California facility (1 vs. California avg 3).↓ 67% better
Moderate citations (Type B) Info Violations that do not pose an immediate risk but still represent a departure from required care or operational standards. Corrective action required within a specified timeframe. 24 This facility has 50% fewer moderate citations (type b) than a typical California facility (2 vs. California avg 4).↓ 50% better

Inspections & Visits Info Regulatory visits include scheduled inspections, complaint investigations, and other on-site visits by state regulators.

MetricThis FacilityCalifornia Averagevs. California Avg
Total visits Info Combined count of complaint visits, other regulatory visits, and official scheduled inspections. 2716 This facility has 69% more total visits than a typical California facility (27 vs. California avg 16).↑ 69% worse
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. Fewer complaint visits generally indicate fewer reported concerns. 1113 This facility has 15% fewer complaint visits than a typical California facility (11 vs. California avg 13).↓ 15% better
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 127 This facility has 71% more other visits than a typical California facility (12 vs. California avg 7).↑ 71% worse
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 44 This facility has official inspections in line with the California average (4 vs. California avg 4).— At avg
Complaint Investigations Info Investigations triggered by formal complaints filed by residents, families, or staff. Complaint Investigations can result in multiple complaint visits. This home had 11 complaint visits. 1010 This facility has complaint investigations in line with the California average (10 vs. California avg 10).— At avg

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

This facility’s inspection record is mixed, with recent deficiencies related to medication errors and safety lapses involving elopement and visitor restrictions. The latest inspection on August 7, 2025, cited one deficiency for staff disabling a wander guard alarm, allowing a resident to elope unassisted, and the June 25, 2025 complaint investigation found a medication administration error. Earlier substantiated deficiencies include restricting visitor rights in May 2024, but several inspections since 2023 found no deficiencies and unsubstantiated complaints.

Read the full state inspection reports, including specific deficiencies and facility responses.

Show Inspection Reports

Health Inspection History

Inspections
Total health inspections 5

California average 12.5


Last Health inspection on Feb 2025

Total health citations
17 Rank #24 / 275Health citations — state benchmarkedThis home is ranked 24th out of 275 homes in California.Shows this facility's total health deficiency citations benchmarked to the California state average, with a ranking across all 275 CA SNFs. Lower citation counts earn a better rank.

California average 50.2

Citations per inspection
3.4 Rank #75 / 275Citations per inspection — state benchmarkedThis home is ranked 75th out of 275 homes in California.Shows average deficiency citations per CMS inspection for this facility versus the California mean across 275 SNFs with citation data. Lower is better.

California average 4.65


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

13 of 17 citations resulted from standard inspections; and 4 of 17 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info
0
100% better than California average

California average: 0.4


Serious Health citations More info 0
100% better than California average

California average: 1

0 critical citations More info California average: 0.4

0 serious citations More info California average: 1

16 moderate citations More info California average: 47.2

1 minor citation More info California average: 1.5
Citations history (last 3 years)
Administration moderate citation Info Issues related to how the facility is managed, including policies, procedures, and compliance with regulations. Feb 12, 2025
Corrected

Nursing Services moderate citation Info Issues related to the availability and quality of nursing staff and the care they provide. Nov 21, 2024
Corrected

Nutrition moderate citation Info Issues related to food quality, meal service, and resident's nutritional needs. Nov 21, 2024
Corrected

Nutrition moderate citation Info Issues related to food quality, meal service, and resident's nutritional needs. Nov 21, 2024
Corrected

Living Spaces & Floor Plans

The Reutlinger Community3
The Reutlinger Community2
The Reutlinger Community1
The Reutlinger Community

Financial Assistance for
Independent Living in California

The Reutlinger Community is located in Danville, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Low-Income Home Energy Assistance Program (LIHEAP)

CA LIHEAP

Age 60+ priority
General California resident, low-income, utility/heating need.
Income Limits (2025) ~$2,510/month 200% of poverty level, individual
Asset Limits Not applicable; income-focused.
CA

High demand in inland/coastal extremes; weatherization capped at $5,000/home.

Benefits
Utility payments (avg. $500-$1,000/year) Weatherization (e.g., insulation, avg. $1,000-$3,000 savings)

Places of interest near The Reutlinger Community

Address 5.7 miles from city center Info Estimated distance in miles from Danville's city center to The Reutlinger Community's address, calculated via Google Maps.

Calculate Travel Distance to The Reutlinger Community

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Address

Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 160
Employees 56
Contractors 104
Staff to resident ratio 4.71:1
4705782% better than California average

California average ratio: 0.00:1

Avg staff/day 29
Average shift 8.1 hours
5% better than California average

California average: 7.7 hours

Total staff hours (quarter) 21,329
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 10
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.5 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 55
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.7 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 90
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

12.5%

2,663 contractor hours this quarter

Certified Nursing Assistant: 59 Licensed Practical Nurse: 45
Staff by category
Certified Nursing Assistant31599011,28891100%8.3
Licensed Practical Nurse1045554,57591100%7.7
Registered Nurse100103,08391100%7.5
Dietitian1015276774%7.9
Administrator1015126470%8
Nurse Practitioner1015046369%8
Clinical Nurse Specialist1014725965%8
Mental Health Service Worker1013684549%8.2
90 Certified Nursing Assistant
% of Days 100%
55 Licensed Practical Nurse
% of Days 100%
10 Registered Nurse
% of Days 100%
1 Dietitian
% of Days 74%
1 Administrator
% of Days 70%
1 Nurse Practitioner
% of Days 69%
1 Clinical Nurse Specialist
% of Days 65%
1 Mental Health Service Worker
% of Days 49%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 34
Medicare
13
38.2% of residents
Medicaid
20
58.8% of residents
Private pay or other
1
2.9% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 8.3
25% worse than California average

California average: 6.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 13.6
20% worse than California average

California average: 11.3

Long-stay resident measures
Above average California avg: 4.2 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 18.3%
65% worse than California average

California average: 11.1%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 11.1%
7% better than California average

California average: 12.0%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 11.5%
In line with California average

California average: 11.3%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.5%
108% worse than California average

California average: 1.7%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 6.4%
30% worse than California average

California average: 5.0%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.9%
49% worse than California average

California average: 1.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 2.1%
51% better than California average

California average: 4.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.9%
87% better than California average

California average: 6.7%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 14.7%
45% worse than California average

California average: 10.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.1%
In line with California average

California average: 98.5%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 96.7%
In line with California average

California average: 98.2%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.20
In line with California average

California average: 2.25

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.60
62% better than California average

California average: 1.59

Short-stay resident measures
Average California avg: 3.5 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 95.8%
In line with California average

California average: 94.0%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.0%
30% better than California average

California average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 90.8%
In line with California average

California average: 93.2%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 21.2%
9% better than California average

California average: 23.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 13.5%
21% worse than California average

California average: 11.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.9%
21% worse than California average

California average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 50.8%
5% worse than California average

California average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 57.9%
14% better than California average

California average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

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