Creekview Assisted Living

Nursing Home, Assisted Living & Memory Care · Pleasanton, CA

CMS overall rating

2900 Stoneridge Drive, Pleasanton, CA 94588 View map

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Creekview Assisted Living accepts Medicare and private pay.

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Creekview Assisted Living accepts Medicare and private pay.

Overview of Creekview Assisted Living

Operating for 11 years with 71 residents housed at a moderate occupancy level, Creekview Assisted Living is a 136-bed nursing care facility in Pleasanton, California. Owned and operated by Troy Bourne, the home caters to residents who need skilled nursing, rehabilitation, and ongoing care. The setting, with a Walk Score of 47, offers a somewhat walkable environment where some services and destinations are reachable on foot, though most trips require quick driving.

Creekview Assisted Living spotlights rehabilitation services and respite care, drawing on a blend of nursing talent to bolster residents every day. Total nursing care averages 4 hours and 34 minutes per resident each day, the time split among registered nurses, licensed nurses, and nursing aides. This level of attentive support mirrors a commitment to recovery from acute conditions and longer-term stability for residents. The community’s dining program fits the five-star facility standards, highlighting quality and presentation. Medicare and private pay are accepted, which gives families flexibility in how they cover care. With an average stay duration of 50 days, the facility serves short-term rehabilitation residents and those requiring more extended nursing support. It’s then a grounded choice for those transitioning from hospital care or seeking skilled nursing services in Pleasanton.

Facility inspections show a tidy record. The recent visits found complete documentation and no deficiencies across resident care, medications, and safety systems. With no citations issued, historical complaint investigations over the past several years were determined to be unsubstantiated.

Creekview Assisted Living is a practical choice for those in Pleasanton shifting from hospital care or wanting skilled nursing services.

Facility Direct Line (925) 353-5717 info@visitcreekview.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to California state averages

Total nursing care / resident

4h 34m per day

This facility California avg (4h 13m per day)

vs California avg

+8%

1 of 6 metrics below state avg

Standout metric Registered Nurse (RN) is +38% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	54m per day	▲ 38% State avg: 39m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 8m per day	▼ 7% State avg: 1h 13m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	3h 0m per day	▲ 14% State avg: 2h 38m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	4h 38m per day	▲ 13% State avg: 4h 5m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	6m per day	▲ 13% State avg: 5m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	40m per day	▲ 34% State avg: 30m per day · National avg: 28m per day

Capacity and availability

50 days

136-bed community

A larger shared setting that may offer more common spaces and organized community services.

11 years in operation

A community with a solid operating history and experience delivering ongoing care.

Walk Score: 47 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

BBB Rating: A- (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

52%

Lower than the California average: 72.8%

Occupied beds

71 / 136

Average occupied beds in California homes 87 beds

US News Best Nursing Home 2026 Award for Short Term and Long Term care

Facility TypeResidential Care Elderly

StatusLicensed

IssuanceJanuary 13, 2015

CountyAlameda

License Number019200521

CMS Certification Number555895

SNF License55000352

Creekview Assisted Living is administered by Patrick D. Mcelroy.

Owner NameCreekview Hc LLC

Staffing

Key information about the people who lead and staff this community.

ContactMx. Patrick Mcelroy, Owner

Rehabilitation Services

Respite Care

Since 2019 · 7 years of data 0 citations 3 complaints 9 total visits 3 complaint visits 4 official inspections

Inspection Score

7 points above the California average for assisted living residences (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. California state average

Overall vs. CA average

Latest Inspection January 21, 2026 Annual Inspection

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	0	10	This facility has 100% fewer total citations than a typical California assisted living residence (0 vs. CA avg 10).↓ 100% better

Standout metricNo citations on file since 2019 — the California average is 10.

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	9	16	This facility has 44% fewer total visits than a typical California assisted living residence (9 vs. CA avg 16).↓ 44% better
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	3	13	This facility has 77% fewer complaint visits than a typical California assisted living residence (3 vs. CA avg 13).↓ 77% better Rank #441 / 1397 Complaint visits — State benchmarked This home is ranked 441st out of 1397 homes in California. Shows this facility's # of complaint visits compared to the California average among 1397 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	2	7	This facility has 71% fewer other visits than a typical California assisted living residence (2 vs. CA avg 7).↓ 71% better
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	4	4	This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	CA Average	vs. CA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	3	14	This facility has 79% fewer total complaints than a typical California assisted living residence (3 vs. CA avg 14).↓ 79% better
Complaints per year Average complaints per year since 2019.	0.4	2	This facility has 80% fewer complaints per year than a typical California assisted living residence (0.4 vs. CA avg 2).↓ 80% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on January 21, 2026, found no deficiencies and complete documentation across resident care, medications, and safety equipment.
A July 21, 2022 complaint investigation noted one deficiency for an air conditioning unit in disrepair, but the complaint was unsubstantiated due to insufficient evidence.
Multiple complaint investigations from 2022 to 2025, including allegations of abuse and record interference, were all found to be unfounded or unsubstantiated with no deficiencies cited.

Show Inspection Reports

Inspections since 2019

Total health inspections 3

California average 12.5

Last Health inspection on Feb 2025

Total health citations

California average 50.2

Citations per inspection

4.33

California average 4.65

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 13 citations resulted from standard inspections.

Breakdown of citation severity (last 7 years)

Critical health citations

100% better than California average

California average: 0.4

Serious health citations

100% better than California average

California average: 1

0 critical citations California average: 0.4

0 serious citations California average: 1

13 moderate citations California average: 47.2

0 minor citations California average: 1.5

Citations history (last 7 years)

Quality of Care moderate citation Feb 27, 2025

Corrected

Infection Control moderate citation Apr 13, 2023

Corrected

Infection Control moderate citation Apr 13, 2023

Corrected

Nutrition moderate citation Apr 13, 2023

Corrected

Total staff 113

Employees 74

Contractors 39

Staff to resident ratio 2.22 : 1

22% more staff per resident than California average

Avg staff/day 44

Average shift 7.6 hours

0% compared with California average

Total staff hours (quarter) 30,826

Nursing staff breakdown

8.1 hours

7.6 hours

8 hours

Contractor staffing

2,989 contractor hours this quarter

Certified Nursing Assistant: 24 Speech Language Pathologist: 4 Qualified Social Worker: 2 Physical Therapy Assistant: 2 Physical Therapy Aide: 2 Respiratory Therapy Technician: 2 Therapeutic Recreation Specialist: 1 Medical Director: 1 Occupational Therapy Aide: 1

Staff by category


Certified Nursing Assistant	38	24	62	14,917	92	100%	8
Licensed Practical Nurse	12	0	12	5,207	92	100%	7.6
Registered Nurse	10	0	10	3,428	92	100%	8.1
Other Dietary Services Staff	7	0	7	1,974	92	100%	7.7
Physical Therapy Assistant	0	2	2	716	69	75%	6.4
Speech Language Pathologist	0	4	4	626	67	73%	4.9
Clinical Nurse Specialist	2	0	2	575	71	77%	7.6
Mental Health Service Worker	1	0	1	488	62	67%	7.9
Nurse Practitioner	1	0	1	472	59	64%	8
Respiratory Therapy Technician	0	2	2	470	70	76%	6.7
Dietitian	1	0	1	464	58	63%	8
RN Director of Nursing	1	0	1	453	56	61%	8.1
Administrator	1	0	1	424	53	58%	8
Physical Therapy Aide	0	2	2	229	42	46%	4.9
Occupational Therapy Aide	0	1	1	144	18	20%	8
Qualified Social Worker	0	2	2	121	64	70%	1.7
Therapeutic Recreation Specialist	0	1	1	118	40	43%	2.9
Medical Director	0	1	1	2	1	1%	1.5

62 Certified Nursing Assistant

% of Days 100%

12 Licensed Practical Nurse

% of Days 100%

10 Registered Nurse

% of Days 100%

7 Other Dietary Services Staff

% of Days 100%

2 Physical Therapy Assistant

% of Days 75%

4 Speech Language Pathologist

% of Days 73%

2 Clinical Nurse Specialist

% of Days 77%

1 Mental Health Service Worker

% of Days 67%

1 Nurse Practitioner

% of Days 64%

2 Respiratory Therapy Technician

% of Days 76%

1 Dietitian

% of Days 63%

1 RN Director of Nursing

% of Days 61%

1 Administrator

% of Days 58%

2 Physical Therapy Aide

% of Days 46%

1 Occupational Therapy Aide

% of Days 20%

2 Qualified Social Worker

% of Days 70%

1 Therapeutic Recreation Specialist

% of Days 43%

1 Medical Director

% of Days 1%

View All Staffing Data in Pleasanton

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 6.6

In line with California average

California average: 6.6

Functional decline score 15.9

40% worse than California average

California average: 11.3

Long-stay resident measures

Significantly above average California avg: 4.2

Need for Help with Daily Activities Increased 13.6%

23% worse than California average

California average: 11.1%

Low Risk Residents with Bowel/Bladder Incontinence 18.1%

60% worse than California average

California average: 11.3%

Falls with Major Injury 5.3%

219% worse than California average

California average: 1.7%

High Risk Residents with Pressure Ulcers 4.9%

In line with California average

California average: 5.0%

Urinary Tract Infection 0.9%

27% better than California average

California average: 1.2%

Lost Too Much Weight 2.4%

44% better than California average

California average: 4.2%

Depressive Symptoms 0.0%

100% better than California average

California average: 6.7%

Antipsychotic Use 16.8%

67% worse than California average

California average: 10.1%

Pneumococcal Vaccine 100.0%

In line with California average

California average: 98.5%

Influenza Vaccine 100.0%

In line with California average

California average: 98.2%

Hospitalizations per 1,000 days 0.50

78% better than California average

California average: 2.25

ED visits per 1,000 days 0.89

44% better than California average

California average: 1.59

Short-stay resident measures

Above average California avg: 3.5

Pneumococcal Vaccine 96.6%

In line with California average

California average: 94.0%

Antipsychotic medication increase 0.5%

67% better than California average

California average: 1.5%

Influenza Vaccine 92.4%

In line with California average

California average: 93.2%

Re-hospitalized after SNF stay 26.1%

13% worse than California average

California average: 23.2%

Emergency department visits 10.0%

11% better than California average

California average: 11.2%

Falls with major injury 0.5%

39% better than California average

California average: 0.8%

Ability to care for self at discharge 47.0%

13% worse than California average

California average: 53.7%

Successful return to home or community 64.2%

27% better than California average

California average: 50.6%

Breakdown by payment type

Medicare

73% of new residents, usually for short-term rehab.

Typical stay 23 days

Private pay

27% of new residents, often for short stays.

Typical stay 12 months

Total residents 51

Medicare

35.3% of residents

Private pay or other

64.7% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Creekview Assisted Living from 2016–2023, based on CMS SNF Cost Reports.

Occupancy Rate 84.2% ↑ 6.5pp vs 2022

Net Patient Income $1.1M ↑ ~$2.1M vs 2022

Payroll Costs $10.6M ↑ ~$971.3K vs 2022

Operating Margin 5.6% ↑ 11.3pp vs 2022

Metric	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	44.6%	41.2%	77.9%	85.6%	79.9%	78.0%	77.7%	84.2%
Beds	73	73	140	140	141	141	142	136
Net Income	$3,215,967	-$2,224,386	$19,536	$1,503,155	$606,538	$53,787	-$921,619	$1,375,773
Gross Revenue	$10,523,456	$11,187,381	$14,116,780	$16,721,272	$15,456,533	$16,196,530	$16,202,620	$19,112,679
Operating Expenses	$13,333,650	$13,711,566	$14,810,216	$16,176,433	$16,682,904	$17,584,661	$18,335,259	$19,186,907
Net Patient Income	-$2,740,113	-$2,328,147	-$97,865	$1,380,029	-$73,702	-$256,430	-$992,896	$1,128,576
Net Patient Revenue	$10,593,537	$11,383,419	$14,712,351	$17,556,462	$16,609,202	$17,328,231	$17,342,363	$20,315,483
Payroll Costs	$6,479,046	$6,640,643	$8,035,424	$8,785,762	$9,760,758	$9,040,322	$9,614,466	$10,585,783
Operating Margin %	-25.9%	-20.5%	-0.7%	7.9%	-0.4%	-1.5%	-5.7%	5.6%
Medicare %	27.5%	36.9%	16.0%	17.1%	15.1%	16.9%	12.8%	14.7%
Medicaid %	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%
Private %	72.5%	63.1%	84.0%	82.9%	84.9%	83.1%	87.2%	85.3%
Net Patient Revenue/Day	$1,159	$1,038	$370	$402	$403	$432	$431	$486
Cost/Day	$1,458	$1,250	$372	$370	$405	$438	$455	$459
Avg Length of Stay	52.9 days	48.3 days	49.9 days	47.8 days	31.6 days	44.3 days	43.7 days	49.8 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$20.3M

Net patient income

$1.1M

For-profit Operated by a single business entity.

Net patient revenue

$20.3M

Net patient income

$1.1M

Other income

$247.2K

Payroll costs

$10.6M 52.1% of net patient revenue

Other operating costs

$8.6M

Total costs

$19.2M

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (73% of admissions), and a typical Medicare stay runs around 23 days.

Coverage residents most often arrive under.

Medicare 73%

Private pay 27%

Coverage residents most often leave under.

Medicare 65%

Private pay 35%

2.8 miles from city center Estimated distance in miles from Pleasanton's city center to Creekview Assisted Living's address, calculated via Google Maps.

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Who is the owner of Creekview Assisted Living?

Creekview Assisted Living is legally operated by Creekview Hc Llc, and administered by Patrick D. Mcelroy.

Is Creekview Assisted Living in a walkable area?

Creekview Assisted Living has a walk score of 47. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Creekview Assisted Living?

Creekview Assisted Living's occupancy is 52%.

Does Creekview Assisted Living operate as a for-profit or non-profit?

Creekview Assisted Living is registered as a for-profit in CA.

Who is the administrator of Creekview Assisted Living?

Patrick D. Mcelroy is the administrator of Creekview Assisted Living.

How many beds does Creekview Assisted Living have?

Creekview Assisted Living has 136 beds.

Has Creekview Assisted Living had any recent citations?

Creekview Assisted Living has no recently reported citations.

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Creekview Assisted Living

Overview of Creekview Assisted Living

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

Awards

License Details

Ownership & Operating Entity

Staffing

Leadership

Therapy & Rehabilitation

Contact Creekview Assisted Living

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2019

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

62 Certified Nursing Assistant

12 Licensed Practical Nurse

10 Registered Nurse

7 Other Dietary Services Staff

2 Physical Therapy Assistant

4 Speech Language Pathologist

2 Clinical Nurse Specialist

1 Mental Health Service Worker

1 Nurse Practitioner

2 Respiratory Therapy Technician

1 Dietitian

1 RN Director of Nursing

1 Administrator

2 Physical Therapy Aide

1 Occupational Therapy Aide

2 Qualified Social Worker

1 Therapeutic Recreation Specialist

1 Medical Director

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

CCRC

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Places of interest near Creekview Assisted Living

Calculate Travel Distance to Creekview Assisted Living

Financial Assistance for Assisted Living in California

Multipurpose Senior Services Program

In-Home Supportive Services (IHSS)

Multipurpose Senior Services Program (MSSP)

Property Tax Postponement Program (PTP)

Assisted Living Waiver (ALW)

California CARES Program

Financial Assistance for
Assisted Living in California