Occupancy rate
100%
In line with Virginia averageMix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Nursing Home in Roanoke
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Virginia Veterans Care Center
Nursing Home in Roanoke
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Virginia Veterans Care Center
Virginia Veterans Care Center prides itself on its excellent resident-centered approach to senior recovery. Specializing in long-term nursing care, short-term rehabilitation, and all-inclusive nursing services, the facility offers a warm and welcoming atmosphere where residents and staff are encouraged to create friendships and build mutual trust for the complete healing potential.
The nursing home for veterans provides comprehensive results-driven programs that specifically cater to the varying needs of its residents. Virginia Veterans Care Center offers 24-hour skilled nursing therapies, rehabilitative services, licensed nurses, and a podiatrist. Amenities include a chapel, a library, nature trails, a salon, and a billiards room are among the many accommodations provided.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
3
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
100%
Residents per day
3
Occupancy rate
100%
Residents per day
3
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
40% of new residents, usually for short-term rehab.
Typical stay
29 days
Private pay
51% of new residents, often for short stays.
Typical stay
1 - 2 years
Medicaid
9% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Governmental community
Operated by city authorities.
Home revenue
$33.8M
Operating deficit
-$4.1M
Governmental community
Operated by city authorities.
Home revenue
$33,845,722.00
Operating deficit
$-4,148,783.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$18.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$19.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$38.0M
3-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Walk Score: 19 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Occupancy
In line with Virginia averageOccupied beds
3 / 3
Average residents
98 per day
Facility TypeAssisted Living Facility
StatusActive
ExpirationNovember 30, 2027
CMS Certification Number495274
QualificationNon-Ambulatory | Residential and Assisted Living Care
Virginia Veterans Care Center is administrated by . Todd W Barnes.
Business Hours24 x 7 , Monday - Sunday
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
5 inspections
5 inspections with violations (100%)
Virginia average: 14 inspections
Virginia average: 64.3% of inspections with violations
Show Inspection Reports
Latest inspection
Date
October 7, 2025
RenewalInspection oversight
Inspector name:Angela Marie Swink
5 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Virginia average: 14 citations
5
violations
38% below Virginia avg
Virginia avg: 8Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
32 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Virginia average: 32 deficiencies
Health Inspection History
Inspections
Total health inspections
3
Virginia average 4.2
Last Health inspection on Jan 2022
Total health citations
16
Virginia average 38.4
Citations per inspection
5.33
Virginia average 8.93
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 16 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Virginia averageVirginia average: 0.4
Serious Health citations
0
0
100% better than Virginia averageVirginia average: 1
0 critical citations
0 serious citations
15 moderate citations
1 minor citation
Citations history (last 3 years)
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jan 27, 2022
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jan 27, 2022
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 23, 2019
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 23, 2019
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
May 23, 2019
Issues related to medication management, including how drugs are stored, administered, and monitored.
May 23, 2019
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
May 23, 2019
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
May 23, 2019
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Roanoke The information below is reported by the Virginia Department of Social Services and Department of Health.
Filter by care type
Virginia Veterans Care Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Roanoke
264
64.4%
-25%
4.28
+14%
0
16
5.3
0
195
-
19
Barnes, Todd
$31.0M
$18.1M
58.2%
495274
Brandon Oaks Nursing and Rehabilitation Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Roanoke
62
89.5%
+4%
5.33
+42%
0
12
4.0
0
57
-
33
Neff, Heather
$10.5M
$5.9M
55.7%
495373
Our Lady of the Valley
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Roanoke (Gainsboro)
189
88.2%
+3%
3.79
+1%
0
14
4.7
0
65
A+
68
Rawlings, David
$16.4M
$6.7M
40.9%
495357
Pheasant Ridge Nursing and Rehab Center
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Roanoke
101
89.3%
+4%
3.56
-5%
13
25
6.3
1
89
A+
15
Bell, Victor
$14.0M
$4.6M
32.5%
495325
Old Southwest Rehabilitation and Nursing
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Roanoke (Old Southwest)
130
51.3%
-40%
3.82
+2%
6
131
18.7
4
96
A+
57
Shuler, Andrew
$10.4M
$3.8M
36.5%
495156
Places of interest near Virginia Veterans Care Center
3.7 miles from city center — 0.44 miles to nearest hospital (Salem VA Medical Center)
4550 Shenandoah Ave NW, Roanoke, VA 24017
Calculate Travel Distance to Virginia Veterans Care Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
203
Employees
199
Contractors
4
Staff to resident ratio
1.32:1
21% worse than Virginia averageVirginia average ratio: 1.67:1
Avg staff/day
95
Average shift
8.9 hours
11% better than Virginia averageVirginia average: 8 hours
Total staff hours (quarter)
76,557
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
27
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
37
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
96
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.2%
161 contractor hours this quarter
Occupational Therapy Aide: 1
Licensed Practical Nurse: 1
Medical Director: 1
Diagnostic X-ray Services Staff: 1
Staff by category
| Certified Nursing Assistant | 96 | 0 | 96 | 38,973 | 91 | 100% | 9 |
| Licensed Practical Nurse | 36 | 1 | 37 | 13,511 | 91 | 100% | 9.9 |
| Registered Nurse | 27 | 0 | 27 | 10,040 | 91 | 100% | 9.3 |
| Other Dietary Services Staff | 8 | 0 | 8 | 3,111 | 91 | 100% | 7.3 |
| Mental Health Service Worker | 4 | 0 | 4 | 1,735 | 71 | 78% | 7.6 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 1,407 | 65 | 71% | 8 |
| Occupational Therapy Assistant | 8 | 0 | 8 | 1,364 | 69 | 76% | 7.7 |
| Administrator | 3 | 0 | 3 | 1,117 | 66 | 73% | 7.6 |
| Dietitian | 3 | 0 | 3 | 949 | 70 | 77% | 7.7 |
| Qualified Social Worker | 2 | 0 | 2 | 928 | 68 | 75% | 7.7 |
| Physical Therapy Aide | 2 | 0 | 2 | 926 | 65 | 71% | 7.9 |
| Nurse Practitioner | 2 | 0 | 2 | 921 | 66 | 73% | 7.6 |
| Physical Therapy Assistant | 2 | 0 | 2 | 505 | 62 | 68% | 7.3 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 476 | 61 | 67% | 7.6 |
| Speech Language Pathologist | 1 | 0 | 1 | 444 | 58 | 64% | 7.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 103 | 18 | 20% | 5.7 |
| Medical Director | 0 | 1 | 1 | 39 | 7 | 8% | 5.6 |
| Diagnostic X-ray Services Staff | 0 | 1 | 1 | 11 | 7 | 8% | 1.5 |
96 Certified Nursing Assistant
% of Days
100%
37 Licensed Practical Nurse
% of Days
100%
27 Registered Nurse
% of Days
100%
8 Other Dietary Services Staff
% of Days
100%
4 Mental Health Service Worker
% of Days
78%
3 Clinical Nurse Specialist
% of Days
71%
8 Occupational Therapy Assistant
% of Days
76%
3 Administrator
% of Days
73%
3 Dietitian
% of Days
77%
2 Qualified Social Worker
% of Days
75%
2 Physical Therapy Aide
% of Days
71%
2 Nurse Practitioner
% of Days
73%
2 Physical Therapy Assistant
% of Days
68%
2 Respiratory Therapy Technician
% of Days
67%
1 Speech Language Pathologist
% of Days
64%
1 Occupational Therapy Aide
% of Days
20%
1 Medical Director
% of Days
8%
1 Diagnostic X-ray Services Staff
% of Days
8%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
154 residents
Residents by payment source
Medicare
12 residents (7.8%)
Medicaid
49 residents (31.8%)
Private pay or other
93 residents (60.4%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.3
9% better than Virginia averageVirginia average: 10.1
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.1
In line with Virginia averageVirginia average: 19.7
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
In line with Virginia averageVirginia average: 16.8%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
16.9%
Percent of long-stay residents whose ability to move independently worsened
16.9%
14% better than Virginia averageVirginia average: 19.7%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.9%
19% worse than Virginia averageVirginia average: 22.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.9%
Percent of long-stay residents experiencing one or more falls with major injury
3.9%
7% worse than Virginia averageVirginia average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.6%
Percent of long-stay high risk residents with pressure ulcers
2.6%
52% better than Virginia averageVirginia average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.5%
Percent of long-stay residents with a urinary tract infection
2.5%
62% worse than Virginia averageVirginia average: 1.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.3%
Percent of long-stay residents who lose too much weight
6.3%
7% worse than Virginia averageVirginia average: 5.9%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Virginia averageVirginia average: 14.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
27.1%
Percent of long-stay residents who received an antipsychotic medication
27.1%
111% worse than Virginia averageVirginia average: 12.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
9% better than Virginia averageVirginia average: 91.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
6% better than Virginia averageVirginia average: 94.0%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
0.93
Number of hospitalizations per 1,000 long-stay resident days.
0.93
36% better than Virginia averageVirginia average: 1.46
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.17
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.17
17% better than Virginia averageVirginia average: 1.41
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.9%
24% better than Virginia averageVirginia average: 74.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
3.2%
Percent of short-stay residents who newly received an antipsychotic medication
3.2%
162% worse than Virginia averageVirginia average: 1.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.6%
28% better than Virginia averageVirginia average: 73.6%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.4%
21% better than Virginia averageVirginia average: 22.0%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
6.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.5%
44% better than Virginia averageVirginia average: 11.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
1.0%
Percentage of SNF residents who experience falls with major injury during their stay.
1.0%
34% worse than Virginia averageVirginia average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
60.3%
Percentage of residents at or above expected ability to care for themselves at discharge.
60.3%
12% better than Virginia averageVirginia average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
53.1%
Rate of successful return to home or community from a skilled nursing facility.
53.1%
5% better than Virginia averageVirginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Virginia Veterans Care Center based on CMS SNF Cost Reports.
Occupancy Rate
64.4%
↓ 1.5pp vs 2023
Net Income
-$4,148,783
↑ ~$1.3M vs 2023
Total Payroll
$25,505,169
↑ ~$2.6M vs 2023
Profit Margin
-13.4%
↑ 6.0pp vs 2023
Loading trend charts...
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