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West Side House of Worcester
Nursing Home, Hospice Care, Respite Care & Skilled Nursing · Worcester, MA
Front exterior view of West Side House of Worcester Exterior view of West Side House building Facility transport van with senior care theme Group of people posing together in a facility

West Side House of Worcester

Nursing Home, Hospice Care, Respite Care & Skilled Nursing · Worcester, MA
35 Fruit St, Worcester, MA 01609 View map Calculator: See prices in your area
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Overview of West Side House of Worcester

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West Side House of Worcester is a family-owned and operated home that offers specialized medical and nursing care for individuals with behavioral complications and rehabilitation needs. Their person-centered approach means that they cater to each patient’s unique needs, with a team of experienced physicians, nurses, psychiatrists, behavioral therapists, counselors, and therapists providing competitive services to ensure that individuals receive the care they require.
The team at West Side House of Worcester understands the importance of cognitive and behavioral strategies that adapt to changing times to achieve successful rehabilitation and patient care. Their ultimate goal is to improve function and mobility, allowing seniors to enjoy life to the fullest. As part of their commitment to providing exceptional care, West Side House of Worcester accepts both Medicare and Medicaid.

Facility Direct Line (508) 752-6763
Facility Direct Line (508) 752-6763 centraladmissions@egmcare.com
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Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Massachusetts averages

Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
27m
−31% State avg: 39m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
1h 2m
+7% State avg: 58m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
2h 31m
+11% State avg: 2h 16m per day · National avg: 2h 21m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
3h 30m
Avg State avg: 3h 27m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
2m
−50% State avg: 4m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
28m
Avg State avg: 28m per day · National avg: 29m per day

2 of 6 metrics below state avg

Standout metric: Nurse Aide is +11% above Massachusetts average

By The Numbers

Community insights.

Walk Score Info Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk. Rank #53 / 490Walk Score — State benchmarkedThis home is ranked 53rd out of 490 homes we track in Massachusetts for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Massachusetts facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Massachusetts that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
89 / 100

Payment & Insurance

1 service
Accept Medicaid

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Amenities & Lifestyle

Specific ProgramsSenior Transportation Services

Contact West Side House of Worcester

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Long-stay resident measures
Significantly above average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.07
42% better than Massachusetts average

Massachusetts average: 1.86

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.52
66% better than Massachusetts average

Massachusetts average: 1.54

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Places of interest near West Side House of Worcester

Address 0.5 miles from city center Info Estimated distance in miles from Worcester's city center to West Side House of Worcester's address, calculated via Google Maps.

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Compare Nursing Homes around Worcester

Info below is compiled from CMS reports & the MA Executive Office of Elder Affairs, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Massachusetts average is: 66.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Holy Trinity Nursing and Rehabilitation Center ★ ★ ★ ★ ★
NH
RC
SNF
Worcester (Indian Lake East)
113
Facility 113
MA AVG 94
Rank #74 / 276
92.8%
Facility 92.8%
MA AVG 80.2%
Rank #21 / 79
+16%
4.16
Facility 4.16
MA AVG 3.93
Rank #21 / 83
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ -44%+6%
$0
Facility $0
MA AVG $76.6k
Rank #1 / 86
10
Facility 10
MA AVG 32.7
Rank #8 / 85
3.3
Facility 3.3
MA AVG 7.2
Rank #9 / 85
2105-
59
Facility 59
MA AVG 53
Rank #218 / 490
Nicholas Apostola
$12.8MFiscal year ending 12/2023
Facility $12.8MFiscal year ending 12/2023
MA AVG $15.2M
Rank #50 / 82
$9.6MFiscal year ending 12/2023
Facility $9.6MFiscal year ending 12/2023
MA AVG $9.7M
Rank #36 / 82
75%Fiscal year ending 12/2023
Facility 75%Fiscal year ending 12/2023
MA AVG 66.2%
Rank #11 / 82
225648
The Lillie Mansion at Lutheran ★ ★ ★ ★ ★
NH
AL
MC
PC
RESC
RC
SNF
Worcester (Central Business District)
150
Facility 150
MA AVG 94
Rank #29 / 276
66.5%
Facility 66.5%
MA AVG 80.2%
Rank #68 / 79
-17%
4.38
Facility 4.38
MA AVG 3.93
Rank #16 / 83
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ -19%+12%
$0
Facility $0
MA AVG $76.6k
Rank #1 / 86
11
Facility 11
MA AVG 32.7
Rank #9 / 85
5.5
Facility 5.5
MA AVG 7.2
Rank #36 / 85
1100-
88
Facility 88
MA AVG 53
Rank #63 / 490
Frederic Jenoure
$16.4MFiscal year ending 06/2024
Facility $16.4MFiscal year ending 06/2024
MA AVG $15.2M
Rank #31 / 82
$10.2MFiscal year ending 06/2024
Facility $10.2MFiscal year ending 06/2024
MA AVG $9.7M
Rank #30 / 82
62.1%Fiscal year ending 06/2024
Facility 62.1%Fiscal year ending 06/2024
MA AVG 66.2%
Rank #40 / 82
225379
Notre Dame du Lac ★ ★ ★ ★ ☆
NH
AL
HOS
MC
PC
RC
SNF
Worcester
110
Facility 110
MA AVG 94
Rank #80 / 276
--
3.88
Facility 3.88
MA AVG 3.93
Rank #34 / 83
 ★ ★ ★ ★ ☆ ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ☆ -5%-1%
$0
Facility $0
MA AVG $76.6k
Rank #1 / 86
16
Facility 16
MA AVG 32.7
Rank #21 / 85
4.0
Facility 4.0
MA AVG 7.2
Rank #16 / 85
-120-
13
Facility 13
MA AVG 53
Rank #446 / 490
Ellen Agritelley
$16.3MFiscal year ending 12/2023
Facility $16.3MFiscal year ending 12/2023
MA AVG $15.2M
Rank #33 / 82
$12.7MFiscal year ending 12/2023
Facility $12.7MFiscal year ending 12/2023
MA AVG $9.7M
Rank #19 / 82
77.8%Fiscal year ending 12/2023
Facility 77.8%Fiscal year ending 12/2023
MA AVG 66.2%
Rank #10 / 82
225577
The Jewish Healthcare Center ★ ★ ★ ★ ☆
NH
AL
HC
HOS
SNF
Worcester (West Tatnuck)
141
Facility 141
MA AVG 94
Rank #37 / 276
93.9%
Facility 93.9%
MA AVG 80.2%
Rank #9 / 79
+17%0.03 ★ ★ ★ ★ ☆ ★ ☆ ☆ ☆ ☆ ★ ★ ★ ★ ★ -31%-99%
$10.5k
Facility $10.5k
MA AVG $76.6k
Rank #56 / 86
23
Facility 23
MA AVG 32.7
Rank #33 / 85
4.6
Facility 4.6
MA AVG 7.2
Rank #24 / 85
3132-
12
Facility 12
MA AVG 53
Rank #452 / 490
Jay Aframe
$19.0MFiscal year ending 12/2023
Facility $19.0MFiscal year ending 12/2023
MA AVG $15.2M
Rank #18 / 82
$17.3MFiscal year ending 12/2023
Facility $17.3MFiscal year ending 12/2023
MA AVG $9.7M
Rank #5 / 82
91.1%Fiscal year ending 12/2023
Facility 91.1%Fiscal year ending 12/2023
MA AVG 66.2%
Rank #5 / 82
225173
Nursing Home Explorer

Financial Assistance for
Nursing Home in Massachusetts

West Side House of Worcester is located in Worcester, Massachusetts.
Here are the financial assistance programs available to residents in Massachusetts.

Get Financial aid guidance

Home Care Program

MassHealth Home Care

Age 60+
General Massachusetts resident, at risk of nursing home placement.
Income Limits (2025) ~$1,500/month individual, varies by region
Asset Limits $2,000 individual, excludes home, car
MA

Coordinated through Aging Services Access Points (ASAPs); high demand in urban areas.

Benefits
In-home care (3-5 hours/day) Homemaker services Respite care (up to 14 days/year) Adult day care (~$75/day)

Frail Elder Waiver

Massachusetts Medicaid FE Waiver

Age 65+
General Massachusetts resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
MA

Requires clinical eligibility determination.

Benefits
Personal care (5-7 hours/day) Respite care (240 hours/year) Adult day care (~$75/day) Home health services

Senior Care Options (SCO)

Massachusetts Senior Care Options

Age 65+
General Massachusetts resident, eligible for MassHealth (Medicare optional), nursing home-level care need.
Income Limits (2025) ~$2,829/month (300% FBR, individual); QIT allowed.
Asset Limits $2,000 (individual), $3,000 (couple) (excludes home up to $713,000, car).
MA

Not available in Dukes/Nantucket Counties; multiple SCO providers (e.g., CCA, Tufts).

Benefits
Personal care (5-7 hours/day) Medical care Respite (240 hours/year) Adult

Medicare Savings Program (MSP)

Massachusetts Medicare Savings Program (MassHealth Buy-In)

Age 65+ or disabled
General Massachusetts resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
MA

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

National Family Caregiver Support Program (NFCSP) Respite

Massachusetts NFCSP Respite Care

Age —
General Caregivers of 60+ needing care or 55+ caregivers of others; Massachusetts resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
MA

27 ASAPs; prioritizes low-income, rural caregivers.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Caregiver training Supplies (~$500/year)

Prescription Advantage

Massachusetts Prescription Advantage

Age 65+ or disabled
General Massachusetts resident, enrolled in Medicare Part D (or ineligible for Medicare).
Income Limits (2025) No strict limit; copays vary by income ~$24,980-$75,000/year individual
Asset Limits Not assessed.
MA

Supplements Medicare Part D; no enrollment fee for low-income.

Benefits
Covers prescription copays ($5-$40/drug) Fills coverage gaps Catastrophic cost protection ($4,000+ covered)

VA Aid and Attendance (A&A) and Housebound Benefits

Massachusetts VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General Massachusetts resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
MA

High veteran demand statewide.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Frequently Asked Questions about West Side House of Worcester

Is West Side House of Worcester in a walkable area?

West Side House of Worcester has a walk score of 89. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

Are pets allowed at West Side House of Worcester?

No, West Side House of Worcester has a no-pet policy.

Are there photos of West Side House of Worcester?

Yes — there are 4 photos of West Side House of Worcester in the photo gallery on this page.

What is the address of West Side House of Worcester?

West Side House of Worcester is located at 35 Fruit St, Worcester, MA 01609.

What is the phone number of West Side House of Worcester?

(508) 752-6763 will put you in contact with the team at West Side House of Worcester.

Is West Side House of Worcester Medicare or Medicaid certified?

West Side House of Worcester is not currently listed as a CMS-certified provider of Medicare or Medicaid.

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