Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Resident safety and protection represent critical deficiencies at Westwood Health and Rehabilitation.
The January 31, 2025 complaint investigation documented repeated failure to protect residents. The facility failed to timely report incidents within 24-hour requirements and failed to provide prompt medical treatment for Resident #112 displaying stroke symptoms. Critical care plans with effective behavioral interventions were not developed for residents at risk. Additional failures included unsafe transfers without gait belts, keys left in chemical storage, an unlocked beauty shop without supervision, improperly disposed of garbage, and inadequate hand hygiene during meals.
Located at 802 S West End St, Springdale, AR 72764 (Washington County), the 85-bed facility is privately owned by Bilal Naeem and administered by Kerrie Lorenz. CMS-certified for Medicare and Medicaid. Walk score 78 indicates very walkable neighborhood, ranked #4 statewide. BBB rating A+ (not accredited).
Financial position: 2023 revenue $8.0 million with net profit $251.3 thousand (3.2% margin). Payroll $3.6 million represents 45.6% of revenue.
Occupancy 78%, 6.7% above Arkansas average, ranked #60 of 183. Current census 60 comprises 61.7% Medicaid, 36.7% private pay, 1.7% Medicare. Average stay 175 days.
Total nursing 5 hours 6 minutes/resident/day (7% above state, ranked #36/182).
Weekend registered nurse hours 24 minutes daily, 50% above Arkansas average.
Registered nurse hours 27 minutes (13% above state).
Licensed practical nurse 53 minutes (7% below state).
Certified nursing aide 2 hours 37 minutes (4% below state).
Staff-to-resident ratio 1.78:1 is 12% better than state.
Total staff 107 includes 4 RNs, 13 LPNs, 39 CNAs.
Overall 2 stars (36.5% below state); health inspection 2 stars (65.3% below state); staffing 4 stars (23.1% above state); quality measures 5 stars (35.1% above state). Total 41 deficiencies since 2022 (95% above state); 10.3/year (94% above state). Two critical citations for abuse and neglect. January 2025 federal penalty $14,000.
Long-stay quality outcomes demonstrate clinical excellence despite safety failures: falls with major injury 0.9% (76% better than state); pressure ulcers 1.3% (73% better); depressive symptoms 0%; antipsychotic use 2.1% (80% better); UTI 0%; hospitalizations 1.37/1,000 days (30% better); ED visits 0.82/1,000 (62% better).
Services include nursing home, memory care, respite, wound care, respiratory care, hospice, and psychological services.
Westwood demonstrates clinical excellence paired with fundamental failures in resident safety, protection, and environmental security.
westwood-health-and-rehabilitation is legally operated by Westwood Health and Rehab, Inc., and administrated by Kerrie Lorenz.
Key information about the people who lead and staff this community.
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
Deficiencies
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This Facility | AR Average | vs. AR Avg |
|---|---|---|---|
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Total deficiencies
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41 | 21 | This facility has 95% more total deficiencies than a typical Arkansas nursing home (41 vs. AR avg 21).↑ 95% worse |
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Deficiencies per year
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10.3 | 5.3 | This facility has 94% more deficiencies per year than a typical Arkansas nursing home (10.3 vs. AR avg 5.3).↑ 94% worse |
Arkansas average 4.2
Last Health inspection on Jan 2025
Arkansas average 21.8
Arkansas average 5.32
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 20 citations resulted from standard inspections; 4 of 20 resulted from complaint investigations; and 3 of 20 came from combined inspections (standard and complaint).
Arkansas average: 0.4
Arkansas average: 0.2
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Manages medical care and health needs.
Assists with medical care and medications.
Helps with daily care and mobility.
Total hours from contractors
627 contractor hours this quarter
| Certified Nursing Assistant | 39 | 0 | 39 | 9,268 | 92 | 100% | 7.3 |
| Licensed Practical Nurse | 13 | 0 | 13 | 3,612 | 92 | 100% | 9.2 |
| Nurse Aide in Training | 13 | 0 | 13 | 2,705 | 85 | 92% | 6.8 |
| Medication Aide/Technician | 4 | 0 | 4 | 1,889 | 80 | 87% | 8.3 |
| RN Director of Nursing | 3 | 0 | 3 | 1,517 | 73 | 79% | 7.9 |
| Clinical Nurse Specialist | 2 | 4 | 6 | 776 | 79 | 86% | 6.2 |
| Registered Nurse | 4 | 0 | 4 | 667 | 69 | 75% | 7 |
| Administrator | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 472 | 61 | 66% | 7.7 |
| Dental Services Staff | 1 | 0 | 1 | 443 | 72 | 78% | 6.2 |
| Speech Language Pathologist | 0 | 3 | 3 | 204 | 61 | 66% | 3.1 |
| Physical Therapy Aide | 0 | 6 | 6 | 130 | 67 | 73% | 1.9 |
| Qualified Social Worker | 0 | 3 | 3 | 108 | 53 | 58% | 2 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 44 | 28 | 30% | 1.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 20 | 3 | 3% | 6.7 |
| Physical Therapy Assistant | 0 | 4 | 4 | 17 | 22 | 24% | 0.8 |
Includes penalties issued in 2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Jan 31, 2025 · $14K
Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
19% of new residents, usually for short-term rehab.
58% of new residents, often for short stays.
23% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Historical financial and operational data for westwood-health-and-rehabilitation based on CMS SNF Cost Reports.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
0.7 mile from city center
— 0.14 miles to nearest hospital (MANA Family Medicine Springdale)
Add your location
westwood-health-and-rehabilitation is located in Springdale, Arkansas.
Here are the financial assistance programs available to residents in Arkansas.
The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
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| Windcrest Health and Rehabilitation |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. |
Springdale (Berryfield Apartments) | 70 | - | - | 5.05 | -78% | +8% | $0 | 29 | 7.3 | - | 54 | A+ | 29 | Kimberly Burner | $7.2M | $3.3M | 45.2% | 45367 | ||||
| Springdale Health and Rehab |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. |
Springdale | 140 | 75.7% | +6% | 4.41 | -16% | -6% | $0 | 33 | 8.3 | - | 114 | - | 43 | Beverly Gallagher | $8.6M | $5.1M | 59.6% | 45167 | ||||
| westwood-health-and-rehabilitation |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. |
Springdale (South West End Street) | 85 | 77.6% | +9% | 5.10 | -32% | +9% | $13.9k | 20 | 5.0 | 2 | 66 | A+ | 78 | Bilal Naeem | $8.0M | $3.6M | 45.6% | 45371 |
westwood-health-and-rehabilitation is in the South West End Street neighborhood of Springdale.
The legal owner and operator of westwood-health-and-rehabilitation is Westwood Health and Rehab, Inc..
westwood-health-and-rehabilitation has a walk score of 78. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
westwood-health-and-rehabilitation's occupancy is 78%.
Kerrie Lorenz is the administrator of westwood-health-and-rehabilitation.
westwood-health-and-rehabilitation has 85 beds.
Yes — there are 3 photos of westwood-health-and-rehabilitation in the photo gallery on this page.
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