2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Resident safety and protection represent critical deficiencies at Westwood Health and Rehabilitation.
The January 31, 2025 complaint investigation documented repeated failure to protect residents. The facility failed to timely report incidents within 24-hour requirements and failed to provide prompt medical treatment for Resident #112 displaying stroke symptoms. Critical care plans with effective behavioral interventions were not developed for residents at risk. Additional failures included unsafe transfers without gait belts, keys left in chemical storage, an unlocked beauty shop without supervision, improperly disposed of garbage, and inadequate hand hygiene during meals.
Located at 802 S West End St, Springdale, AR 72764 (Washington County), the 85-bed facility is privately owned by Bilal Naeem and administered by Kerrie Lorenz. CMS-certified for Medicare and Medicaid. Walk score 78 indicates very walkable neighborhood, ranked #4 statewide. BBB rating A+ (not accredited).
Financial position: 2023 revenue $8.0 million with net profit $251.3 thousand (3.2% margin). Payroll $3.6 million represents 45.6% of revenue.
Occupancy 78%, 6.7% above Arkansas average, ranked #60 of 183. Current census 60 comprises 61.7% Medicaid, 36.7% private pay, 1.7% Medicare. Average stay 175 days.
Total nursing 5 hours 6 minutes/resident/day (7% above state, ranked #36/182).
Weekend registered nurse hours 24 minutes daily, 50% above Arkansas average.
Registered nurse hours 27 minutes (13% above state).
Licensed practical nurse 53 minutes (7% below state).
Certified nursing aide 2 hours 37 minutes (4% below state).
Staff-to-resident ratio 1.78:1 is 12% better than state.
Total staff 107 includes 4 RNs, 13 LPNs, 39 CNAs.
Overall 2 stars (36.5% below state); health inspection 2 stars (65.3% below state); staffing 4 stars (23.1% above state); quality measures 5 stars (35.1% above state). Total 41 deficiencies since 2022 (95% above state); 10.3/year (94% above state). Two critical citations for abuse and neglect. January 2025 federal penalty $14,000.
Long-stay quality outcomes demonstrate clinical excellence despite safety failures: falls with major injury 0.9% (76% better than state); pressure ulcers 1.3% (73% better); depressive symptoms 0%; antipsychotic use 2.1% (80% better); UTI 0%; hospitalizations 1.37/1,000 days (30% better); ED visits 0.82/1,000 (62% better).
Services include nursing home, memory care, respite, wound care, respiratory care, hospice, and psychological services.
Westwood demonstrates clinical excellence paired with fundamental failures in resident safety, protection, and environmental security.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 21m per day | ▼ 11% State avg: 24m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 56m per day | ■ Avg State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 30m per day | ▼ 8% State avg: 2h 44m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 45m per day | ▼ 21% State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 0m per day | ▼ 76% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 9m per day | ▼ 41% State avg: 16m per day · National avg: 29m per day |
Higher than the Arkansas average: 71.3%westwood-health-and-rehabilitation is legally operated by Westwood Health and Rehab, Inc., and administered by Kerrie Lorenz.
Key information about the people who lead and staff this community.
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arkansas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | AR Average | vs. AR Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 41 | 21 | This facility has 95% more total deficiencies than a typical Arkansas nursing home (41 vs. AR avg 21).↑ 95% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 10.3 | 5.3 | This facility has 94% more deficiencies per year than a typical Arkansas nursing home (10.3 vs. AR avg 5.3).↑ 94% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Arkansas average 4.2
Last Health inspection on Jan 2025
Arkansas average 21.8
Arkansas average 5.32
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 20 citations resulted from standard inspections; 4 of 20 resulted from complaint investigations; and 3 of 20 came from combined inspections (standard and complaint).
400% worse than Arkansas averageArkansas average: 0.4
100% better than Arkansas averageArkansas average: 0.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
12% more staff per resident than Arkansas average
11% worse than Arkansas average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 4 RN Staff are full-time employees. No contractors work on this role.
4
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursAssists with medical care and medications.
All 13 LPN Staff are full-time employees. No contractors work on this role.
13
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hoursHelps with daily care and mobility.
All 39 CNA Staff are full-time employees. No contractors work on this role.
39
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
627 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 39 | 0 | 39 | 9,268 | 92 | 100% | 7.3 |
| Licensed Practical Nurse | 13 | 0 | 13 | 3,612 | 92 | 100% | 9.2 |
| Nurse Aide in Training | 13 | 0 | 13 | 2,705 | 85 | 92% | 6.8 |
| Medication Aide/Technician | 4 | 0 | 4 | 1,889 | 80 | 87% | 8.3 |
| RN Director of Nursing | 3 | 0 | 3 | 1,517 | 73 | 79% | 7.9 |
| Clinical Nurse Specialist | 2 | 4 | 6 | 776 | 79 | 86% | 6.2 |
| Registered Nurse | 4 | 0 | 4 | 667 | 69 | 75% | 7 |
| Administrator | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 472 | 61 | 66% | 7.7 |
| Dental Services Staff | 1 | 0 | 1 | 443 | 72 | 78% | 6.2 |
| Speech Language Pathologist | 0 | 3 | 3 | 204 | 61 | 66% | 3.1 |
| Physical Therapy Aide | 0 | 6 | 6 | 130 | 67 | 73% | 1.9 |
| Qualified Social Worker | 0 | 3 | 3 | 108 | 53 | 58% | 2 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 44 | 28 | 30% | 1.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 20 | 3 | 3% | 6.7 |
| Physical Therapy Assistant | 0 | 4 | 4 | 17 | 22 | 24% | 0.8 |
Includes penalties issued in 2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
46% lower than Arkansas averageArkansas average: $26K
32% fewer fines than Arkansas averageArkansas average: 1.5
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Arkansas averageArkansas average: 0.2
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Jan 31, 2025 · $14K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 31, 2025Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.3
57% better than Arkansas averageArkansas average: 7.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
6.2
54% better than Arkansas averageArkansas average: 13.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
4.4%
62% better than Arkansas averageArkansas average: 11.5%
Percent of long-stay residents whose ability to move independently worsened
7.6%
43% better than Arkansas averageArkansas average: 13.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
6.6%
56% better than Arkansas averageArkansas average: 15.1%
Percent of long-stay residents experiencing one or more falls with major injury
0.9%
76% better than Arkansas averageArkansas average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
1.3%
73% better than Arkansas averageArkansas average: 4.7%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Arkansas averageArkansas average: 1.3%
Percent of long-stay residents who lose too much weight
2.2%
55% better than Arkansas averageArkansas average: 5.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Percent of long-stay residents who received an antipsychotic medication
2.1%
80% better than Arkansas averageArkansas average: 10.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.2%
In line with Arkansas averageArkansas average: 94.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.4%
In line with Arkansas averageArkansas average: 96.2%
Number of hospitalizations per 1,000 long-stay resident days.
1.37
30% better than Arkansas averageArkansas average: 1.97
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.82
62% better than Arkansas averageArkansas average: 2.18
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.4%
9% worse than Arkansas averageArkansas average: 80.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
67.5%
13% worse than Arkansas averageArkansas average: 77.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Arkansas averageArkansas average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
44.0%
18% worse than Arkansas averageArkansas average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
50.2%
In line with Arkansas averageArkansas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
19% of new residents, usually for short-term rehab.
58% of new residents, often for short stays.
23% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
60Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for westwood-health-and-rehabilitation from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (58% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
0.7 mile from city center
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The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
| The Maples at Har-Ber Meadows | NH MC RC | Springdale | 140
Facility
140
AR AVG
84
Rank
#17 / 330 | 79.2% | +11% | 4.83 | -50% | +3% | $0 | 23 | 5.8 | 1 | 101 | - |
18
Facility
18
AR AVG
34
Rank
#302 / 419 | John Mcpherson | $13.6M | $5.6M | 41.3% | 45407 | ||||
| Shiloh Health and Rehab | NH RC | Springdale (Bethel Heights) | 140
Facility
140
AR AVG
84
Rank
#17 / 330 | 49.3% | -31% | 4.23 | -60% | -9% | $0 | 14 | 4.7 | - | 69 | - |
23
Facility
23
AR AVG
34
Rank
#274 / 419 | Denny Ledford | $7.6M | $4.0M | 52.1% | 45427 | ||||
| Edgewood Health and Rehabilitation | NH MC RC | Springdale | 102
Facility
102
AR AVG
84
Rank
#125 / 330 | 100.0% | +40% | 4.56 | -100% | -2% | $0 | 18 | 4.5 | - | 167 | A+ |
37
Facility
37
AR AVG
34
Rank
#179 / 419 | Tracie Jones | $9.8M | $4.1M | 42.2% | 45428 | ||||
| Windcrest Health and Rehabilitation | NH MC RC | Springdale (Berryfield Apartments) | 70
Facility
70
AR AVG
84
Rank
#206 / 330 | 81.7% | +15% | 5.05 | -78% | +8% | $0 | 29 | 7.3 | - | 56 | A+ |
29
Facility
29
AR AVG
34
Rank
#240 / 419 | Kimberly Burner | $6.1M | $3.0M | 49.2% | 45367 | ||||
| westwood-health-and-rehabilitation | NH MC RC | Springdale (South West End Street) | 85
Facility
85
AR AVG
84
Rank
#171 / 330 | 77.6% | +9% | 5.10 | -32% | +9% | $13.9k | 20 | 5.0 | 2 | 60 | A+ |
78
Facility
78
AR AVG
34
Rank
#4 / 419 | Bilal Naeem | $6.9M | $3.4M | 49% | 45371 |
westwood-health-and-rehabilitation is located in Springdale, Arkansas.
Here are the financial assistance programs available to residents in Arkansas.
westwood-health-and-rehabilitation is in the South West End Street neighborhood of Springdale.
The legal owner and operator of westwood-health-and-rehabilitation is Westwood Health and Rehab, Inc..
westwood-health-and-rehabilitation has a walk score of 78. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
westwood-health-and-rehabilitation's occupancy is 78%.
Kerrie Lorenz is the administrator of westwood-health-and-rehabilitation.
westwood-health-and-rehabilitation has 85 beds.
Yes — there are 3 photos of westwood-health-and-rehabilitation in the photo gallery on this page.
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