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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 28th out of 112 homes in South Carolina. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
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Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
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3h 36m per day |
Occupancy higher than 95% suggests steady demand, but availability may be limited.
White Oak Manor Rock Hill is administrated by Jerrolyn Montgomery-Smalls.
Key information about the people who lead and staff this community.
In South Carolina, the Department of Public Health, Bureau of Healthcare Quality conducts unannounced inspections to ensure care providers meet all health and safety codes.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the South Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
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This Facility | SC Average | vs. SC Avg |
|---|---|---|---|
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Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
|
20 | 12 | This facility has 67% more total deficiencies than a typical South Carolina nursing home (20 vs. SC avg 12).↑ 67% worse |
|
Deficiencies per year
Average deficiencies per year since 2021.
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4 | 2.4 | This facility has 67% more deficiencies per year than a typical South Carolina nursing home (4 vs. SC avg 2.4).↑ 67% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on March 13, 2025, identified deficiencies related to inaccurate resident assessments, treatment not following physician orders, and failure to accommodate food allergies. Earlier inspections showed a pattern of issues including infection control, catheter and dialysis care, dental services, and food storage, as well as resident supervision and abuse investigations. Complaint investigations substantiated verbal abuse between residents and a resident elopement that initially resulted in immediate jeopardy status, which was later resolved after corrective actions. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history shows ongoing challenges with resident care and safety, with no clear trend of overall improvement or worsening.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsSouth Carolina average 3.9
Last Health inspection on Mar 2025
South Carolina average 13.7
South Carolina average 3.44
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
17 of 20 citations resulted from standard inspections; and 3 of 20 resulted from complaint investigations.
In line with South Carolina average
South Carolina average: 1
100% better than South Carolina average
South Carolina average: 0.3
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
19% worse than South Carolina average
6% worse than South Carolina average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
No contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
No contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
No contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,592 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 90 | 0 | 90 | 26,992 | 92 | 100% | 7.3 |
| Licensed Practical Nurse | 43 | 0 | 43 | 14,661 | 92 | 100% | 8.4 |
| Clinical Nurse Specialist | 9 | 0 | 9 | 3,305 | 67 | 73% | 7.7 |
| Registered Nurse | 13 | 0 | 13 | 1,672 | 90 | 98% | 7.2 |
| Dental Services Staff | 3 | 0 | 3 | 1,397 | 66 | 72% | 7.5 |
| Physical Therapy Aide | 0 | 10 | 10 | 923 | 86 | 93% | 5 |
| Respiratory Therapy Technician | 0 | 7 | 7 | 842 | 73 | 79% | 6.5 |
| Speech Language Pathologist | 0 | 5 | 5 | 837 | 79 | 86% | 5.8 |
| Administrator | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Physical Therapy Assistant | 0 | 5 | 5 | 495 | 74 | 80% | 5.9 |
| Other Dietary Services Staff | 2 | 0 | 2 | 494 | 60 | 65% | 7.6 |
| RN Director of Nursing | 1 | 0 | 1 | 488 | 60 | 65% | 8.1 |
| Qualified Social Worker | 0 | 3 | 3 | 432 | 62 | 67% | 7 |
| Nurse Practitioner | 1 | 0 | 1 | 424 | 53 | 58% | 8 |
| Dietitian | 1 | 0 | 1 | 408 | 51 | 55% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 400 | 51 | 55% | 7.8 |
| Mental Health Service Worker | 1 | 0 | 1 | 396 | 50 | 54% | 7.9 |
| Medical Director | 0 | 1 | 1 | 45 | 6 | 7% | 7.5 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 19 | 3 | 3% | 6.3 |
Includes penalties issued in 2023
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
78% lower than South Carolina average
South Carolina average: $34K
59% fewer fines than South Carolina average
South Carolina average: 2.4
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than South Carolina average
South Carolina average: 0.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Sep 14, 2023 · $7K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 14, 2023
Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.7
68% worse than South Carolina average
South Carolina average: 8.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
27.0
75% worse than South Carolina average
South Carolina average: 15.5
Percent of long-stay residents whose need for help with daily activities has increased
26.0%
99% worse than South Carolina average
South Carolina average: 13.1%
Percent of long-stay residents whose ability to move independently worsened
32.1%
98% worse than South Carolina average
South Carolina average: 16.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.0%
35% worse than South Carolina average
South Carolina average: 17.0%
Percent of long-stay residents experiencing one or more falls with major injury
1.1%
62% better than South Carolina average
South Carolina average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
8.1%
32% worse than South Carolina average
South Carolina average: 6.1%
Percent of long-stay residents with a urinary tract infection
1.1%
31% better than South Carolina average
South Carolina average: 1.6%
Percent of long-stay residents who lose too much weight
6.0%
In line with South Carolina average
South Carolina average: 6.2%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than South Carolina average
South Carolina average: 2.8%
Percent of long-stay residents who received an antipsychotic medication
9.8%
33% better than South Carolina average
South Carolina average: 14.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
88.8%
In line with South Carolina average
South Carolina average: 90.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.8%
In line with South Carolina average
South Carolina average: 90.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.6%
19% better than South Carolina average
South Carolina average: 79.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
76% better than South Carolina average
South Carolina average: 1.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.0%
9% better than South Carolina average
South Carolina average: 78.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
36% of new residents, usually for short-term rehab.
60% of new residents, often for short stays.
3% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
136
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for White Oak Manor Rock Hill based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #16 / 116Payroll — State benchmarkedThis home is ranked 16th out of 116 homes in South Carolina. Shows total annual staff payroll benchmarked to the South Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
8311.5 miles from city center
Estimated distance in miles from Rock Hill's city center to White Oak Manor Rock Hill's address, calculated via Google Maps.
Add your location
White Oak Manor Rock Hill is located in ROCK HILL, South Carolina.
Here are the financial assistance programs available to residents in South Carolina.
The information below is reported by the South Carolina Department of Public Health, Bureau of Healthcare Quality.
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| White Oak Manor Rock Hill |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Rock Hill | 141 | 96.1% | +17% | 4.38 | -32% | +10% | $7.4k | 20 | 4.0 | 1 | 129 | A+ | - | Jerrolyn Montgomery-Smalls | $17.0M | $10.0M | 58.8% | 425088 | ||||
| Magnolia Manor – Rock Hill |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Rock Hill | 106 | 91.5% | +11% | 3.41 | -56% | -15% | $127.4k | 26 | 2.6 | 5 | 92 | - | 60 | Anthony Brice | $15.8M | $5.9M | 37.6% | 425165 |
The legal owner and operator of White Oak Manor Rock Hill is Nhc Healthcare/Rock Hill Llc.
According to SC state health department records, White Oak Manor Rock Hill's license number is NCF-1087.
The team at White Oak Manor Rock Hill can be reached at [email protected].
Jerrolyn Montgomery-Smalls is the administrator of White Oak Manor Rock Hill.
White Oak Manor Rock Hill has 141 beds.
Yes — there are 7 photos of White Oak Manor Rock Hill in the photo gallery on this page.
White Oak Manor Rock Hill is located at 1915 EBENEZER RD.
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