Show Inspection Reports
Total health inspections
5
South Carolina average 3.9
Last Health inspection on Mar 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
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Nursing Home in Rock Hill
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
White Oak Manor Rock Hill
Nursing Home in Rock Hill
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
White Oak Manor Rock Hill
White Oak Manor Rock Hill is a senior living community located in Rock Hill, SC. It offers a variety of care options including Assisted Living, Short Term Rehabilitation, Nursing Homes, Independent Living, and Memory Care. The facility is part of White Oak Management, which has been serving the Carolinas for over 50 years.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
141
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
96.1%
Residents per day (avg)
129
Occupancy rate
96.1%
Residents per day (avg)
129
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
36% of new residents, usually for short-term rehab.
Typical stay
28 days
Private pay
60% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
3% of new residents, often for long-term daily care.
Typical stay
6 - 7 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$17.0M
Profit
$286.2K
Privately-owned community
Operated by a business corporation.
Home revenue
$17,045,230.00
Profit
$286,240.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.2M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$16.8M
141-bed community
A larger shared setting that may offer more common spaces and organized community services.
54 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeNursing Homes
StatusActive
License NumberNCF-1087
CMS Certification Number425088
White Oak Manor Rock Hill is administrated by Montgomery-smalls, Jerrolyn.
Owner NameNHC HEALTHCARE/ROCK HILL LLC
Staffing
Key information about the people who lead and staff this community.
ContactNikki Curtis
Short Term Rehabilitation
Nursing Homes
Email
[email protected]
Specific ProgramsAssisted Living, Short Term Rehabilitation, Nursing Homes, Independent Living, Memory Care
Inspection History
In South Carolina, the Department of Public Health, Bureau of Healthcare Quality conducts unannounced inspections to ensure care providers meet all health and safety codes.
5 visits/inspections
2 visits/inspections triggered by complaints
Results
5 with issues
0 without issues
Latest inspection
Date
March 13, 2025
Annual Inspection20 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
South Carolina average: 12 deficiencies
Health Inspection History
Inspections
Total health citations
20
South Carolina average 13.7
Citations per inspection
4
South Carolina average 3.44
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
17 of 20 citations resulted from standard inspections; and 3 of 20 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
In line with South Carolina averageSouth Carolina average: 1
Serious Health citations
0
0
100% better than South Carolina averageSouth Carolina average: 0.3
1 critical citation
0 serious citations
19 moderate citations
0 minor citations
Citations history (last 3 years)
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Mar 13, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Mar 13, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 13, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 13, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 13, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 13, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Dec 12, 2023
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Dec 12, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Rock Hill The information below is reported by the South Carolina Department of Public Health, Bureau of Healthcare Quality.
Filter by care type
Rock Hill Post Acute Care Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
ROCK HILL
99
85.4%
+4%
3.83
-4%
0
7
2.3
0
86
-
-
Powell, Steven
$11.9M
$5.2M
43.2%
425159
White Oak Manor Rock Hill
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
ROCK HILL
141
96.1%
+17%
4.38
+10%
1
20
4.0
1
129
A+
-
Montgomery-Smalls, Jerrolyn
$17.0M
$8.2M
48.3%
425088
Magnolia Manor – Rock Hill
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rock Hill
-
-
-
-
-
0
0
0.0
0
-
-
60
-
-
-
-
-
PruittHealth – Rock Hill
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rock Hill
-
-
-
-
-
0
0
0.0
0
-
-
47
-
-
-
-
-
Rock Hill Post Acute Care Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rock Hill
-
-
-
-
-
0
0
0.0
0
-
-
45
-
-
-
-
-
Places of interest near White Oak Manor Rock Hill
8311.5 miles from city center
1915 EBENEZER RD, ROCK HILL, SC 29732-1097
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
199
Employees
172
Contractors
27
Staff to resident ratio
1.46:1
19% worse than South Carolina averageSouth Carolina average ratio: 1.80:1
Avg staff/day
81
Average shift
7.5 hours
5% worse than South Carolina averageSouth Carolina average: 7.9 hours
Total staff hours (quarter)
55,600
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
11
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
40
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
98
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
6.9%
3,861 contractor hours this quarter
Physical Therapy Aide: 8
Speech Language Pathologist: 5
Qualified Social Worker: 4
Respiratory Therapy Technician: 3
Physical Therapy Assistant: 3
Occupational Therapy Assistant: 3
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 98 | 0 | 98 | 27,794 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 40 | 0 | 40 | 13,613 | 91 | 100% | 8.2 |
| Clinical Nurse Specialist | 10 | 0 | 10 | 3,777 | 76 | 84% | 7.8 |
| Registered Nurse | 11 | 0 | 11 | 1,716 | 89 | 98% | 7.5 |
| Dental Services Staff | 3 | 0 | 3 | 1,342 | 65 | 71% | 7.8 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 954 | 71 | 78% | 7.5 |
| Speech Language Pathologist | 0 | 5 | 5 | 898 | 72 | 79% | 6.4 |
| Physical Therapy Aide | 0 | 8 | 8 | 820 | 84 | 92% | 5.2 |
| Other Dietary Services Staff | 3 | 0 | 3 | 741 | 60 | 66% | 7.8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 541 | 77 | 85% | 6.4 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 65 | 71% | 7.9 |
| Administrator | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Dietitian | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Qualified Social Worker | 0 | 4 | 4 | 476 | 67 | 74% | 6.6 |
| RN Director of Nursing | 1 | 0 | 1 | 465 | 58 | 64% | 8 |
| Occupational Therapy Aide | 2 | 0 | 2 | 332 | 61 | 67% | 4.1 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 127 | 25 | 27% | 5.1 |
| Medical Director | 0 | 1 | 1 | 45 | 6 | 7% | 7.5 |
98 Certified Nursing Assistant
% of Days
100%
40 Licensed Practical Nurse
% of Days
100%
10 Clinical Nurse Specialist
% of Days
84%
11 Registered Nurse
% of Days
98%
3 Dental Services Staff
% of Days
71%
3 Respiratory Therapy Technician
% of Days
78%
5 Speech Language Pathologist
% of Days
79%
8 Physical Therapy Aide
% of Days
92%
3 Other Dietary Services Staff
% of Days
66%
3 Physical Therapy Assistant
% of Days
85%
1 Nurse Practitioner
% of Days
71%
1 Administrator
% of Days
67%
1 Dietitian
% of Days
66%
1 Mental Health Service Worker
% of Days
66%
4 Qualified Social Worker
% of Days
74%
1 RN Director of Nursing
% of Days
64%
2 Occupational Therapy Aide
% of Days
67%
3 Occupational Therapy Assistant
% of Days
27%
1 Medical Director
% of Days
7%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
136 residents
Residents by payment source
Medicare
13 residents (9.6%)
Medicaid
87 residents (64%)
Private pay or other
36 residents (26.5%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.7
68% worse than South Carolina averageSouth Carolina average: 8.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
27.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
27.0
75% worse than South Carolina averageSouth Carolina average: 15.5
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
26.0%
Percent of long-stay residents whose need for help with daily activities has increased
26.0%
99% worse than South Carolina averageSouth Carolina average: 13.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
32.1%
Percent of long-stay residents whose ability to move independently worsened
32.1%
98% worse than South Carolina averageSouth Carolina average: 16.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.0%
35% worse than South Carolina averageSouth Carolina average: 17.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.1%
Percent of long-stay residents experiencing one or more falls with major injury
1.1%
62% better than South Carolina averageSouth Carolina average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.1%
Percent of long-stay high risk residents with pressure ulcers
8.1%
32% worse than South Carolina averageSouth Carolina average: 6.1%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.1%
Percent of long-stay residents with a urinary tract infection
1.1%
31% better than South Carolina averageSouth Carolina average: 1.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.0%
Percent of long-stay residents who lose too much weight
6.0%
In line with South Carolina averageSouth Carolina average: 6.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than South Carolina averageSouth Carolina average: 2.8%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
9.8%
Percent of long-stay residents who received an antipsychotic medication
9.8%
33% better than South Carolina averageSouth Carolina average: 14.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
88.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
88.8%
In line with South Carolina averageSouth Carolina average: 90.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.8%
In line with South Carolina averageSouth Carolina average: 90.6%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.6%
19% better than South Carolina averageSouth Carolina average: 79.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
76% better than South Carolina averageSouth Carolina average: 1.7%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.0%
9% better than South Carolina averageSouth Carolina average: 78.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$7K
78% lower than South Carolina averageSouth Carolina average: $34K
Number of fines
1
59% fewer fines than South Carolina averageSouth Carolina average: 2.4
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than South Carolina averageSouth Carolina average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$7K
South Carolina average
$34K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 14, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 14, 2023
$7K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for White Oak Manor Rock Hill based on CMS SNF Cost Reports.
Occupancy Rate
96.1%
↑ 4.6pp vs 2022
Net Income
$286,240
↑ ~$828K vs 2022
Total Payroll
$10,023,862
↑ ~$698K vs 2022
Profit Margin
1.7%
↑ 5.2pp vs 2022
Loading trend charts...
Guides for Better Senior Living
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Financial Aid for South Carolina Seniors
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