3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Situated in the welcoming community of Natic, MA, the Whitney Place Assisted Living and Memory Care is a trusted senior living community that offers assisted living and memory care services. A wide range of cozy and beautifully appointed accommodations including studio, one-bedroom, and companion suite are available for its residents. Having a trained and dedicated team, this community is committed to delivering a balance between freedom and senior care.
Experience its exceptional amenities and services including delightful and brain healthy chef-prepared meals, salon services, scheduled transportation services, and integenerational programming with adjacent child care center. Venture personalized wellness programs that fit to your endurance. Visit its museum and theater and participate in various excursions for continuing life enrichment. At Whitney Place Assisted Living and Memory Care, seniors are assured of a classic retirement.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 24th out of 93 homes in Massachusetts for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 23m per day | ▼ 42% State avg: 39m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 30m per day | ▲ 55% State avg: 58m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 6m per day | ▼ 7% State avg: 2h 16m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 41m per day | ▲ 7% State avg: 3h 27m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 66% State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 16m per day | ▼ 44% State avg: 28m per day · National avg: 29m per day |
Key information about the people who lead and staff this community.
In Massachusetts, the Executive Office of Elder Affairs (for assisted living facilities) and the Department of Public Health (for nursing homes) are the agencies authorized to inspect and report on facility safety.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Massachusetts state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | MA Average | vs. MA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 15 | 14 | This facility has 7% more total citations than a typical Massachusetts assisted living residence (15 vs. MA avg 14).↑ 7% worse |
|
Citations per year
Average citations per year since 2022.
| 3.8 | 3.5 | This facility has 9% more citations per year than a typical Massachusetts assisted living residence (3.8 vs. MA avg 3.5).↑ 9% worse |
|
Citations per inspection
Average citations per inspection.
| 2.1 | 0.7 | This facility has 200% more citations per inspection than a typical Massachusetts assisted living residence (2.1 vs. MA avg 0.7).↑ 200% worse |
Inspections
| This Facility | MA Average | vs. MA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 7 | 21 | This facility has 67% fewer total inspections than a typical Massachusetts assisted living residence (7 vs. MA avg 21).↓ 67% better |
Massachusetts average 4.5
Last Health inspection on Sep 2025
Massachusetts average 32.7
Massachusetts average 7.24
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
8 of 15 citations resulted from standard inspections; and 4 of 15 resulted from complaint investigations.
100% better than Massachusetts averageMassachusetts average: 0.3
33% worse than Massachusetts averageMassachusetts average: 1.5
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
21% more staff per resident than Massachusetts average
0% compared with Massachusetts average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
7 total: 2 full-time employees and 5 contractors.
7
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursAssists with medical care and medications.
22 total: 17 full-time employees and 5 contractors.
22
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursHelps with daily care and mobility.
32 total: 19 full-time employees and 13 contractors.
32
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,179 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 19 | 13 | 32 | 8,519 | 92 | 100% | 8.7 |
| Licensed Practical Nurse | 17 | 5 | 22 | 5,663 | 92 | 100% | 9 |
| Other Dietary Services Staff | 7 | 0 | 7 | 1,116 | 88 | 96% | 6.9 |
| Registered Nurse | 2 | 5 | 7 | 564 | 59 | 64% | 8 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 512 | 62 | 67% | 8 |
| Mental Health Service Worker | 1 | 2 | 3 | 496 | 60 | 65% | 8 |
| Administrator | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Qualified Social Worker | 0 | 1 | 1 | 257 | 47 | 51% | 5.5 |
| Physical Therapy Assistant | 0 | 4 | 4 | 215 | 56 | 61% | 3.7 |
| Speech Language Pathologist | 0 | 2 | 2 | 212 | 54 | 59% | 3.9 |
| Occupational Therapy Aide | 1 | 0 | 1 | 176 | 32 | 35% | 5.5 |
| Nurse Aide in Training | 1 | 0 | 1 | 112 | 15 | 16% | 7.5 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 94 | 35 | 38% | 2.6 |
| Dietitian | 1 | 0 | 1 | 72 | 9 | 10% | 8 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 31 | 29 | 32% | 1 |
| Medical Director | 0 | 1 | 1 | 24 | 12 | 13% | 2 |
| Physical Therapy Aide | 0 | 1 | 1 | 13 | 5 | 5% | 2.7 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
72% lower than Massachusetts averageMassachusetts average: $72K
17% more fines than Massachusetts averageMassachusetts average: 1.7
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Massachusetts averageMassachusetts average: 0.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Jan 17, 2024 · $11K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 17, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.3
31% worse than Massachusetts averageMassachusetts average: 10.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.8
9% worse than Massachusetts averageMassachusetts average: 20.0
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
27.6%
48% worse than Massachusetts averageMassachusetts average: 18.7%
Percent of long-stay residents whose ability to move independently worsened
25.1%
30% worse than Massachusetts averageMassachusetts average: 19.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
12.7%
43% better than Massachusetts averageMassachusetts average: 22.1%
Percent of long-stay residents experiencing one or more falls with major injury
4.6%
29% worse than Massachusetts averageMassachusetts average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
4.1%
12% better than Massachusetts averageMassachusetts average: 4.7%
Percent of long-stay residents with a urinary tract infection
3.0%
45% worse than Massachusetts averageMassachusetts average: 2.1%
Percent of long-stay residents who lose too much weight
5.2%
In line with Massachusetts averageMassachusetts average: 5.2%
Percent of long-stay residents who have depressive symptoms
1.5%
86% better than Massachusetts averageMassachusetts average: 10.7%
Percent of long-stay residents who received an antipsychotic medication
27.2%
34% worse than Massachusetts averageMassachusetts average: 20.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.8%
In line with Massachusetts averageMassachusetts average: 91.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than Massachusetts averageMassachusetts average: 94.8%
Number of hospitalizations per 1,000 long-stay resident days.
2.79
50% worse than Massachusetts averageMassachusetts average: 1.86
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.79
16% worse than Massachusetts averageMassachusetts average: 1.54
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
72.9%
5% worse than Massachusetts averageMassachusetts average: 76.7%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Massachusetts averageMassachusetts average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
21% better than Massachusetts averageMassachusetts average: 77.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
20.7%
20% better than Massachusetts averageMassachusetts average: 25.8%
Percentage of short-stay residents who had an outpatient emergency department visit.
13.8%
17% worse than Massachusetts averageMassachusetts average: 11.8%
Percentage of SNF residents who experience falls with major injury during their stay.
2.1%
177% worse than Massachusetts averageMassachusetts average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
54.3%
In line with Massachusetts averageMassachusetts average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
58.4%
15% better than Massachusetts averageMassachusetts average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
76% of new residents, usually for short-term rehab.
21% of new residents, often for short stays.
4% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
48Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Whitney Place Assisted Living and Memory Care from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #60 / 96Payroll — State benchmarkedThis home is ranked 60th out of 96 homes in Massachusetts. Shows total annual staff payroll benchmarked to the Massachusetts average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #33 / 96Payroll % — State benchmarkedThis home is ranked 33rd out of 96 homes in Massachusetts. Shows payroll as a percentage of revenue versus the Massachusetts average. Well-run Massachusetts facilities typically land around 54–65% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Room Sizes: 323 / 451 / 638 sq. ft
Housing Options: Studio / 1 Bed / Companion
Building Type: Mid-rise
Transportation Services
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (76% of admissions), and a typical Medicare stay runs around 21 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
1.8 miles from city center
Estimated distance in miles from Natick's city center to Whitney Place Assisted Living and Memory Care's address, calculated via Google Maps.
Add your location
The information below is reported by the Massachusetts Executive Office of Elder Affairs and Department of Public Health.
| Whitney Place Assisted Living and Memory Care | AL NH MC | Natick (Vision Drive) | - | 53
Facility
53
MA AVG
94
Rank
#231 / 280 | - |
65
Facility
65
MA AVG
53
Rank
#196 / 499 | Studio / 1 Bed / Companion |
| Life Care Center of Nashoba Valley | AL MC NH | Littleton | - | 120
Facility
120
MA AVG
94
Rank
#63 / 280 | - |
5
Facility
5
MA AVG
53
Rank
#486 / 499 | Private / Semi-Private Rooms |
| The Leonard Florence Center | AL ADC HC MC NH PC RC | Chelsea (Admirals Hill) | - | 100
Facility
100
MA AVG
94
Rank
#94 / 280 | - |
88
Facility
88
MA AVG
53
Rank
#63 / 499 | Private Rooms |
| Belmont Manor Nursing & Rehabilitation Center | AL MC NH | Belmont (Waverley Square) | - | 156
Facility
156
MA AVG
94
Rank
#25 / 280 | A+ |
79
Facility
79
MA AVG
53
Rank
#123 / 499 | Private / 2 Bed Rooms |
| CareOne at Concord | AL MC NH RC | Concord (Old Road To Nine Acre Corner) | - | 135
Facility
135
MA AVG
94
Rank
#42 / 280 | - |
24
Facility
24
MA AVG
53
Rank
#386 / 499 | Private / Semi-Private Rooms |
Whitney Place Assisted Living and Memory Care is located in Natick, Massachusetts.
Here are the financial assistance programs available to residents in Massachusetts.
Whitney Place Assisted Living and Memory Care is in the Vision Drive neighborhood of Natick.
Whitney Place Assisted Living and Memory Care has a walk score of 65. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Whitney Place Assisted Living and Memory Care's occupancy is 88.5%.
Yes — see the floorplan options available at Whitney Place Assisted Living and Memory Care on this page.
Whitney Place Assisted Living and Memory Care is registered as a for-profit in MA.
Yes — there are 3 photos of Whitney Place Assisted Living and Memory Care in the photo gallery on this page.
Whitney Place Assisted Living and Memory Care is located at 3 Vision Dr, Natick, MA 01760.
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
