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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Discover the warmth and trust you’ve been seeking in senior living at Willow Creek West Afc. Located in the heart of Grand Rapids, Michigan, this assisted living and memory care community is dedicated to providing exceptional care and treating residents and their loved ones like family.
Unlike traditional senior living options, Willow Creek West Afc offers intimate homes where residents from diverse backgrounds come together to create a vibrant and caring community. The residents at Willow Creek West Afc not only live together but also enjoy activities such as cooking and playing games, fostering meaningful connections and support among one another. Experience personalized care and attention at Willow Creek West Afc, where the dedicated team goes above and beyond to ensure the comfort and sense of belonging for every resident. The community prioritizes creating an atmosphere where each individual feels valued and cherished.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 7th out of 133 homes in Michigan. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 28m per day |
Lower than the Michigan average: 75.8%Willow Creek West AFC is legally operated by CSM Alger Heights, LLC.
In Michigan, the Department of Licensing and Regulatory Affairs (LARA) conducts unannounced inspections and investigations to ensure long-term care facilities comply with state health codes.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Michigan state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | MI Average | vs. MI Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 17 | 8 | This facility has 113% more total deficiencies than a typical Michigan nursing home (17 vs. MI avg 8).↑ 113% worse |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 2.8 | 1.3 | This facility has 115% more deficiencies per year than a typical Michigan nursing home (2.8 vs. MI avg 1.3).↑ 115% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.5 | 1.6 | This facility has 6% fewer deficiencies per inspection than a typical Michigan nursing home (1.5 vs. MI avg 1.6).↓ 6% better |
Inspections
| This Facility | MI Average | vs. MI Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 11 | 5 | This facility has 120% more total inspections than a typical Michigan nursing home (11 vs. MI avg 5).↑ 120% worse |
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsMichigan average 6.5
Last Health inspection on Sep 2025
Michigan average 33.5
Michigan average 5.18
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 19 citations resulted from standard inspections; and 1 of 19 came from combined inspections (standard and complaint).
100% better than Michigan averageMichigan average: 0.3
5% worse than Michigan averageMichigan average: 1.9
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
100% worse than Michigan average
5% worse than Michigan average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursThis role is partially covered by contractors.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,295 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 19 | 2 | 21 | 5,293 | 92 | 100% | 8.3 |
| Licensed Practical Nurse | 4 | 0 | 4 | 1,359 | 74 | 80% | 8.5 |
| Registered Nurse | 7 | 0 | 7 | 1,159 | 86 | 93% | 8.3 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 545 | 68 | 74% | 4.4 |
| Dietitian | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 504 | 65 | 71% | 7.8 |
| Administrator | 1 | 0 | 1 | 475 | 66 | 72% | 7.2 |
| Mental Health Service Worker | 1 | 0 | 1 | 398 | 59 | 64% | 6.7 |
| Physical Therapy Aide | 0 | 1 | 1 | 347 | 53 | 58% | 6.5 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 289 | 58 | 63% | 5 |
| Physical Therapy Assistant | 0 | 1 | 1 | 285 | 57 | 62% | 5 |
| RN Director of Nursing | 1 | 0 | 1 | 239 | 48 | 52% | 5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 160 | 33 | 36% | 4.8 |
| Nurse Aide in Training | 3 | 0 | 3 | 96 | 9 | 10% | 10.6 |
| Qualified Social Worker | 0 | 2 | 2 | 11 | 6 | 7% | 1.8 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.3%
13% better than Michigan averageMichigan average: 82.5%
Percent of short-stay residents who newly received an antipsychotic medication
1.6%
8% worse than Michigan averageMichigan average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.2%
17% better than Michigan averageMichigan average: 79.5%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
37% of new residents, usually for short-term rehab.
63% of new residents, often for short stays.
Historical financial and operational data for Willow Creek West AFC based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #115 / 134Payroll — State benchmarkedThis home is ranked 115th out of 134 homes in Michigan. Shows total annual staff payroll benchmarked to the Michigan average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Building Type: Single-story
Transportation Services
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
5.6 miles from city center
Estimated distance in miles from Grand Rapids's city center to Willow Creek West AFC's address, calculated via Google Maps.
— 0.35 miles to nearest hospital (DaVita Alger Heights Dialysis)
Add your location
Willow Creek West AFC is located in Grand Rapids, Michigan.
Here are the financial assistance programs available to residents in Michigan.
The information below is reported by the Michigan Department of Licensing and Regulatory Affairs (LARA).
| Willow Creek West AFC |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Grand Rapids (Alger Heights) | 20 | 50.0% | -34% | 5.68 | +34% | +32% | $0 | 19 | 6.3 | 2 | 10 | - | 67 | Orchard Creek Health Care Inc | $7.3M | $4.3M | 58.3% | 235611 | ||||
| Covenant Living of the Great Lakes |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Grand Rapids (Westside Connection) | 102 | 28.4% | -63% | 3.49 | +51% | -19% | $0 | 31 | 10.3 | - | 29 | A+ | 35 | Covenant Living Of The Great Lakes | $6.5M | $3.6M | 54.9% | 235614 |
Willow Creek West AFC is in the Alger Heights neighborhood of MI 49508.
The legal owner and operator of Willow Creek West AFC is CSM Alger Heights, LLC.
Willow Creek West AFC has a walk score of 67. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to state health department records, Willow Creek West AFC's license number is AL410398969.
According to state health department records, Willow Creek West AFC's license expires on January 5, 2027.
Willow Creek West AFC's occupancy is 50%.
Willow Creek West AFC has 20 beds.
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