Facility type
Skilled Nursing Facility With Dual Certified Beds (medicaid /medicare)
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Nursing Home
Windcrest Health and Rehabilitation
Overview of Windcrest Health and Rehabilitation
Under the same management as Westwood, Windcrest Health and Rehabilitation is a skilled nursing community focused on providing the best care for seniors. With an emphasis on memory care, long-term and short-term lifestyle promotes an environment where residents continuously still grow as individuals in a nurturing environment that ensures maximizing each and everyone’s quality of life. Westwood is dedicated to providing a unique, customized solution to better senior care that matters.
Westwood boasts its cutting-edge technology for long-term care and short-term rehabilitation; they find the balance between therapy services and comfortable living. They ensure that a team of dedicated professionals gives residents full attention and comprehensive services.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
70
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
81.7%
Residents per day (avg)
54
Occupancy rate
81.7%
Residents per day (avg)
54
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
19% of new residents, usually for short-term rehab.
Typical stay
5 - 6 months
Private pay
59% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
22% of new residents, often for long-term daily care.
Typical stay
3 - 4 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$7.2M
Profit
$250.6K
Privately-owned community
Operated by a business corporation.
Home revenue
$7,243,152.00
Profit
$250,601.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$7.0M
70-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 29 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
License details
County:
Washington
Additional licensing details
Business type:
Corporation
CMS Certification Number:
45367
Certification type:
XIX/XVIII
Ownership & operating entity
Windcrest Health and Rehabilitation is legally operated by Windcrest Health and Rehab, Inc., and administrated by Miranda Hendrickson.
Type Of Units
Medicaid and Medicare
70 units
Total beds
70 units
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
24-Hour Staffing
Contact Information
Fax:
479-751-1111
Amenities & Lifestyle
Programs & Activities
Activities
Daily opportunities for entertainment and socialization with a diverse calendar of activities.
Specific Programs
Short-Term Rehab, Long-Term Care, Memory Care, Respite Care, Additional Services
Dining & Nutrition
Food Description
Nutritious meals crafted by a certified dietary manager and cooks, accommodating food allergies and preferences.
Special Diets
Yes
Types of Care at Windcrest Health and Rehabilitation
Memory Care
Nursing Home
Respite Care
Health Inspection History
Inspections
Total health inspections
4
Arkansas average 4.2
Last Health inspection on Oct 2024
Total health citations
29
Citations per inspection
7.25
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
28 of 29 citations resulted from standard inspections; and 1 of 29 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Arkansas averageArkansas average: 0.4
Serious Health citations
0
0
100% better than Arkansas averageArkansas average: 0.2
0 critical citations
0 serious citations
29 moderate citations
0 minor citations
Citations history (last 3 years)
Nutrition moderate citation
Oct 31, 2024
Corrected
Nutrition moderate citation
Oct 31, 2024
Corrected
Pharmacy moderate citation
Oct 31, 2024
Corrected
Quality of Care moderate citation
Oct 31, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Springdale
The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
Edgewood Health and Rehabilitation
-87%
-2%
+12%
SNF
Nursing Homes 24/7 care needed
Springdale
102
-
37
JONES, TRACIE
79.9%
$12,507,364.00
$3,634,521.00
29.1%
83.90
4.5556
-
18
-
-87%-2%+12%
Shiloh Health and Rehab
-40%
-9%
-11%
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
SNF
Nursing Homes 24/7 care needed
Springdale (Bethel Heights)
115
-
23
LEDFORD, DENNY
63.2%
$8,389,704.00
$3,598,305.00
42.9%
105.00
4.2287
-
14
-
-40%-9%-11%
Windcrest Health and Rehabilitation
-76%
+8%
+15%
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
RC
Respite Care
Springdale
70
A+
29
BURNER, KIMBERLY
81.7%
$7,236,677.00
$2,638,202.00
36.5%
53.60
5.0548
-
29
-
-76%+8%+15%
Springdale Health and Rehab
-53%
-6%
-7%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Springdale
140
-
43
GALLAGHER, BEVERLY
66.0%
$8,623,134.00
$4,415,930.00
51.2%
114
4.4081
-
33
-
-53%-6%-7%
westwood-health-and-rehabilitation
-15%
+9%
+7%
SNF
Nursing Home 24/7 care needed
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
RC
Respite Care
Springdale
85
A+
78
NAEEM, BILAL
76.1%
$7,951,790.00
$2,926,870.00
36.8%
54.00
5.1005
1
20
2
-15%+9%+7%
Edgewood Health and Rehabilitation
Type of care:
SNF
Community:
Springdale
Bed Count:
102
Operator:
JONES, TRACIE
CCN:
45428
Occupancy:
79.9%
Home Revenue:
$12,507,364.00
Payroll Costs:
$3,634,521.00
Payroll %:
29.1%
Avg Residents/Day:
83.90
Overall Rating:
Adj Nurse Hours:
4.5556
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
18
RN share vs State Avg:
-87%
-87%
Staffing vs State Avg:
-2%
-2%
Occupancy vs State Avg:
+12%
+12%
Shiloh Health and Rehab
Type of care:
IL
SNF
Community:
Springdale (Bethel Heights)
Bed Count:
115
Operator:
LEDFORD, DENNY
CCN:
45427
Occupancy:
63.2%
Home Revenue:
$8,389,704.00
Payroll Costs:
$3,598,305.00
Payroll %:
42.9%
Avg Residents/Day:
105.00
Overall Rating:
Adj Nurse Hours:
4.2287
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
14
RN share vs State Avg:
-40%
-40%
Staffing vs State Avg:
-9%
-9%
Occupancy vs State Avg:
-11%
-11%
Windcrest Health and Rehabilitation
Type of care:
MC
SNF
RC
Community:
Springdale
Bed Count:
70
Operator:
BURNER, KIMBERLY
CCN:
45367
Occupancy:
81.7%
Home Revenue:
$7,236,677.00
Payroll Costs:
$2,638,202.00
Payroll %:
36.5%
Avg Residents/Day:
53.60
Overall Rating:
Adj Nurse Hours:
5.0548
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
29
RN share vs State Avg:
-76%
-76%
Staffing vs State Avg:
+8%
+8%
Occupancy vs State Avg:
+15%
+15%
Springdale Health and Rehab
Type of care:
AL
MC
SNF
Community:
Springdale
Bed Count:
140
Operator:
GALLAGHER, BEVERLY
CCN:
45167
Occupancy:
66.0%
Home Revenue:
$8,623,134.00
Payroll Costs:
$4,415,930.00
Payroll %:
51.2%
Avg Residents/Day:
114
Overall Rating:
Adj Nurse Hours:
4.4081
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
33
RN share vs State Avg:
-53%
-53%
Staffing vs State Avg:
-6%
-6%
Occupancy vs State Avg:
-7%
-7%
westwood-health-and-rehabilitation
Type of care:
SNF
MC
RC
Community:
Springdale
Bed Count:
85
Operator:
NAEEM, BILAL
CCN:
45371
Occupancy:
76.1%
Home Revenue:
$7,951,790.00
Payroll Costs:
$2,926,870.00
Payroll %:
36.8%
Avg Residents/Day:
54.00
Overall Rating:
Adj Nurse Hours:
5.1005
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
20
Severe Citations:
2
RN share vs State Avg:
-15%
-15%
Staffing vs State Avg:
+9%
+9%
Occupancy vs State Avg:
+7%
+7%Places of interest near Windcrest Health and Rehabilitation
2.5 miles from city center — 0.36 miles to nearest hospital (Kimberly Burner, MD)
2455 Lowell Rd, Springdale, AR 72764
Calculate Travel Distance to Windcrest Health and Rehabilitation
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
75
Total Staff
57
Employees
18
Contractors
21,452
Total Hours (Quarter)
30
Avg Staff/Day
7.9
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 1 | 9.1 | No |
| Licensed Practical Nurse | 8 | 8.8 | No |
| Certified Nursing Assistant | 34 | 8.4 | No |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
49 staff
8.4hs shift avg
Physicians & Practitioners ⓘ
5 staff
6.5hs shift avg
Therapy Services ⓘ
15 staff
2.3hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
3 staff
1.5hs shift avg
Dietary Services ⓘ
1 staff
7.4hs shift avg
Other Services ⓘ
1 staff
7.9hs shift avg
Contractor Analysis
2%
of total hours from contractors
424 contractor hours this quarter
Qualified Social Worker: 3
Respiratory Therapy Technician: 3
Physical Therapy Aide: 4
Speech Language Pathologist: 2
Physical Therapy Assistant: 6
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 34 | 0 | 34 | 12,240 | 91 | 100% | 8.4 |
| Licensed Practical Nurse | 8 | 0 | 8 | 3,947 | 91 | 100% | 8.8 |
| RN Director of Nursing | 3 | 0 | 3 | 1,761 | 85 | 93% | 8.3 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Aide in Training | 3 | 0 | 3 | 520 | 59 | 65% | 6.9 |
| Dental Services Staff | 1 | 0 | 1 | 508 | 64 | 70% | 7.9 |
| Other Dietary Services Staff | 1 | 0 | 1 | 466 | 63 | 69% | 7.4 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 337 | 57 | 63% | 5.1 |
| Registered Nurse | 1 | 0 | 1 | 209 | 23 | 25% | 9.1 |
| Speech Language Pathologist | 0 | 2 | 2 | 196 | 57 | 63% | 3.4 |
| Qualified Social Worker | 0 | 3 | 3 | 90 | 58 | 64% | 1.5 |
| Physical Therapy Aide | 0 | 4 | 4 | 82 | 56 | 62% | 1.5 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 42 | 22 | 24% | 1.9 |
| Physical Therapy Assistant | 0 | 6 | 6 | 16 | 13 | 14% | 1.2 |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
49 residents
Residents by payment source
Medicare
2 residents (4.1%)
Medicaid
47 residents (95.9%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.0
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.0
35% better than Arkansas averageArkansas average: 7.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.9
26% better than Arkansas averageArkansas average: 13.3
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
10.1%
Percent of long-stay residents whose need for help with daily activities has increased
10.1%
13% better than Arkansas averageArkansas average: 11.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
7.6%
Percent of long-stay residents whose ability to move independently worsened
7.6%
43% better than Arkansas averageArkansas average: 13.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
12.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
12.0%
21% better than Arkansas averageArkansas average: 15.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
87% better than Arkansas averageArkansas average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.7%
Percent of long-stay high risk residents with pressure ulcers
4.7%
In line with Arkansas averageArkansas average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.5%
Percent of long-stay residents with a urinary tract infection
0.5%
60% better than Arkansas averageArkansas average: 1.3%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
2.2%
Percent of long-stay residents who lose too much weight
2.2%
56% better than Arkansas averageArkansas average: 5.0%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.1%
Percent of long-stay residents who have depressive symptoms
1.1%
30% better than Arkansas averageArkansas average: 1.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
4.0%
Percent of long-stay residents who received an antipsychotic medication
4.0%
62% better than Arkansas averageArkansas average: 10.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
5% better than Arkansas averageArkansas average: 94.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
In line with Arkansas averageArkansas average: 96.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.46
Number of hospitalizations per 1,000 long-stay resident days.
2.46
25% worse than Arkansas averageArkansas average: 1.97
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.26
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.26
42% better than Arkansas averageArkansas average: 2.18
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
76.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
76.6%
5% worse than Arkansas averageArkansas average: 80.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
66.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
66.7%
14% worse than Arkansas averageArkansas average: 77.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Windcrest Health and Rehabilitation based on CMS SNF Cost Reports.
Occupancy Rate
81.7%
↑ 1.7pp vs 2022
Net Income
$250,601
↓ ~$50K vs 2022
Total Payroll
$3,276,197
↑ ~$141K vs 2022
Profit Margin
3.5%
↓ 0.7pp vs 2022
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