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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Enjoy a truly comfortable living at Copper Trace Family-first Senior Living, located in Westfield, IN. This vibrant senior living community offers assisted living, rehabilitation, long-term care, and memory care services. Cozy and well-appointed accommodations are available for its residents. With a highly skilled and dedicated team, residents receive premium care services and prompt assistance to ensure their comfort and security within the community.
Residents can enjoy exceptional amenities and services, including daily restaurant-styled meals, housekeeping and maintenance services, scheduled transportation for outings and medical appointments, and personalized care plan assessments and development. They can also make new friends and participate in a variety of social, cultural, and educational activities. At Copper Trace Family-first Senior Living, seniors are assured of a wonderful living experience.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 48th out of 287 homes in Indiana. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 1m per day |
Lower than the Indiana average: 68.1%Copper Trace Family-first Senior Living is legally operated by Riverview Hospital, and administrated by Nancy Pollock.
Key information about the people who lead and staff this community.
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 31 | 36 | This facility has 14% fewer total deficiencies than a typical Indiana nursing home (31 vs. IN avg 36).↓ 14% better |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 7.8 | 9 | This facility has 13% fewer deficiencies per year than a typical Indiana nursing home (7.8 vs. IN avg 9).↓ 13% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 0.9 | 1.9 | This facility has 53% fewer deficiencies per inspection than a typical Indiana nursing home (0.9 vs. IN avg 1.9).↓ 53% better |
Inspections
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total visits
Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.
| 33 | 19 | This facility has 74% more total visits than a typical Indiana nursing home (33 vs. IN avg 19).↑ 74% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 10 | 7 | This facility has 43% more inspections with deficiencies than a typical Indiana nursing home (10 vs. IN avg 7).↑ 43% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 30% | 37% | This facility has 7 percentage points lower inspection deficiency rate than a typical Indiana nursing home (30% vs. IN avg 37%).↓ 7% better |
|
Inspections
Routine, scheduled inspections conducted by state regulators.
| 23 | 13 | This facility has 77% more inspections than a typical Indiana nursing home (23 vs. IN avg 13).↑ 77% worse |
Complaints & Investigations
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 6 | 5 | This facility has 20% more total complaints than a typical Indiana nursing home (6 vs. IN avg 5).↑ 20% worse |
|
Complaints per year
Average complaints per year since 2022.
| 1.5 | 1.3 | This facility has 15% more complaints per year than a typical Indiana nursing home (1.5 vs. IN avg 1.3).↑ 15% worse |
|
Complaint visits
On-site visits triggered by formal complaints. Formal complaints can result in multiple visits.
| 23 | 8 | This facility has 188% more complaint visits than a typical Indiana nursing home (23 vs. IN avg 8).↑ 188% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on April 29, 2025, found no deficiencies related to complaint investigations. Earlier inspections showed a mix of compliance and some deficiencies, including issues with medication administration, infection control, life safety code violations, and resident care preferences. Deficiencies often involved medication errors, documentation inaccuracies, fall prevention, and failure to follow care plans, with some substantiated complaints related to these areas. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s record shows some improvement over time, with recent inspections consistently finding no deficiencies in complaint investigations and successful correction of prior issues.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsIndiana average 6
Last Health inspection on Oct 2025
Indiana average 25
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
11 of 18 citations resulted from standard inspections; and 7 of 18 resulted from complaint investigations.
100% better than Indiana averageIndiana average: 0.2
100% better than Indiana averageIndiana average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
2030203% better than Indiana average
0% compared with Indiana average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursThis role is partially covered by contractors.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
4,684 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 55 | 2 | 57 | 16,323 | 92 | 100% | 8.3 |
| Licensed Practical Nurse | 24 | 1 | 25 | 7,654 | 92 | 100% | 8.4 |
| Medication Aide/Technician | 15 | 1 | 16 | 3,742 | 92 | 100% | 7.4 |
| Other Dietary Services Staff | 14 | 0 | 14 | 3,668 | 92 | 100% | 7 |
| Clinical Nurse Specialist | 11 | 0 | 11 | 2,446 | 85 | 92% | 8.8 |
| Registered Nurse | 17 | 1 | 18 | 2,018 | 89 | 97% | 7.8 |
| Speech Language Pathologist | 0 | 9 | 9 | 1,289 | 77 | 84% | 5.4 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 1,057 | 80 | 87% | 6 |
| Dental Services Staff | 2 | 0 | 2 | 911 | 66 | 72% | 8.1 |
| Qualified Social Worker | 0 | 15 | 15 | 757 | 66 | 72% | 6 |
| Administrator | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Physical Therapy Assistant | 0 | 11 | 11 | 517 | 75 | 82% | 5.3 |
| Dietitian | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| Physical Therapy Aide | 0 | 5 | 5 | 443 | 57 | 62% | 7 |
| Nurse Practitioner | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| RN Director of Nursing | 6 | 0 | 6 | 160 | 16 | 17% | 5.3 |
| Occupational Therapy Aide | 1 | 0 | 1 | 122 | 61 | 66% | 2 |
| Qualified Activities Professional | 0 | 3 | 3 | 22 | 7 | 8% | 3.1 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.1
13% worse than Indiana averageIndiana average: 8.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.0
5% worse than Indiana averageIndiana average: 17.1
Percent of long-stay residents whose need for help with daily activities has increased
16.2%
35% worse than Indiana averageIndiana average: 12.0%
Percent of long-stay residents whose ability to move independently worsened
16.8%
17% worse than Indiana averageIndiana average: 14.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.9%
15% better than Indiana averageIndiana average: 24.6%
Percent of long-stay residents experiencing one or more falls with major injury
8.3%
115% worse than Indiana averageIndiana average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
0.0%
100% better than Indiana averageIndiana average: 4.4%
Percent of long-stay residents with a urinary tract infection
2.0%
65% worse than Indiana averageIndiana average: 1.2%
Percent of long-stay residents who lose too much weight
4.1%
28% better than Indiana averageIndiana average: 5.7%
Percent of long-stay residents who have depressive symptoms
0.7%
97% better than Indiana averageIndiana average: 24.1%
Percent of long-stay residents who received an antipsychotic medication
13.4%
8% worse than Indiana averageIndiana average: 12.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
91.4%
In line with Indiana averageIndiana average: 93.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
In line with Indiana averageIndiana average: 95.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.6%
7% better than Indiana averageIndiana average: 81.7%
Percent of short-stay residents who newly received an antipsychotic medication
0.7%
48% better than Indiana averageIndiana average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
88.1%
12% better than Indiana averageIndiana average: 79.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
38% of new residents, usually for short-term rehab.
60% of new residents, often for short stays.
2% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
99Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Copper Trace Family-first Senior Living based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #27 / 290Payroll — State benchmarkedThis home is ranked 27th out of 290 homes in Indiana. Shows total annual staff payroll benchmarked to the Indiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: Two-story
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Daniel W. Moore is a licensed health facility administrator who has served as administrator of CarDon’s Health & Living Communities in Paoli, Sullivan, and Indianapolis. He coordinated the planning and construction of Bell Trace and Brookside Village in Jasper. Daniel currently serves as executive vice president of CarDon’s board of directors, bringing extensive leadership and development experience to the community.
5.6 miles from city center
Estimated distance in miles from Westfield's city center to Copper Trace Family-first Senior Living's address, calculated via Google Maps.
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Copper Trace Family-first Senior Living is located in Westfield, Indiana.
Here are the financial assistance programs available to residents in Indiana.
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
| Copper Trace Family-first Senior Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Westfield | 223 | 61.0% | -12% | 4.01 | -5% | +17% | $0 | 18 | 2.6 | - | 100 | - | 4 | Riverview Hospital | $21.8M | $9.1M | 41.9% | 155841 | ||||
| Wellbrooke of Westfield |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Westfield | 129 | 65.9% | -5% | 3.11 | -25% | -9% | $9.8k | 32 | 6.4 | - | 49 | - | 5 | Hancock Regional Hospital | $12.3M | $6.1M | 50% | 155808 | ||||
| Majestic Care of Carmel Assisted Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Carmel | 299 | 46.8% | -33% | 3.04 | -12% | -12% | $0 | 26 | 6.5 | - | 46 | A+ | 60 | Todd Smith | $10.2M | $4.2M | 40.7% | 155618 |
Megan Gutierrez is the Director of Nursing at Copper Trace Family-first Senior Living.
The legal owner and operator of Copper Trace Family-first Senior Living is Riverview Hospital.
Copper Trace Family-first Senior Living has a walk score of 4. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to IN state health department records, Copper Trace Family-first Senior Living's license number is 24-013556-2.
According to IN state health department records, Copper Trace Family-first Senior Living's license expires on September 30, 2025.
Copper Trace Family-first Senior Living's occupancy is 43%.
Nancy Pollock is the administrator of Copper Trace Family-first Senior Living.
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