Show Inspection Reports
Total health inspections
7
Texas average 7.4
Last Health inspection on Mar 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
The Concierge
Nursing Home & Hospice Care · Houston, TX
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Concierge
Nursing Home in Houston
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Concierge accepts Medicare, Medicaid, and private pay.
Overview of The Concierge
The Concierge is the premiere skilled nursing community in Houston. The Concierge is proud to be a results-driven rehabilitation center where families and residents are guaranteed to utilize the community’s cutting-edge technology that surely enhances the quality of life for every individual. Considerably one of the best and trusted nursing homes in the city– because of its finest and luxurious community features– management and staff ensure that everything is designed and catered to the needs of the individual resident. The Concierge is an elegant resort-like community that boasts world-class hospitality.
Living at The Concierge is anything but ordinary, it may as well be the hub of comfort and opulence. Seniors can find whatever they need in the community; from dining to housekeeping, or enjoying delicious ice cream at their own parlor to feeling excited watching a blockbuster at the in-house movie theater– residents will have a blast in a home that provides skilled nursing in an enjoyable way. They provide other services such as short-term or long-term stays, the Laurel Court Hospice Wing, and the therapy department.
Freddie Green is the Administrator at The Concierge, known for being informed, engaged, and committed to fostering excellent employee morale. This dedication directly enhances the exceptional care and treatment residents receive. Under Freddie's leadership, the community offers enriching activities and a compassionate nursing team focused on great clinical outcomes.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 39m per day | ▲ 50% State avg: 26m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 43m per day | ▼ 25% State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 11m per day | ▼ 91% State avg: 2h 1m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 1h 17m per day | ▼ 57% State avg: 2h 59m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 11m per day | ▲ 175% State avg: 4m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 13m per day | ▼ 38% State avg: 21m per day · National avg: 29m per day |
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
61.3%
Rank #156 / 252Occupancy rate — state benchmarkedThis home is ranked 156th out of 252 homes in Texas.Shows this facility's occupancy rate versus the Texas average, with its statewide rank out of 252. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
59 days
Occupancy rate
61.3%
Rank #156 / 252Occupancy rate — state benchmarkedThis home is ranked 156th out of 252 homes in Texas.Shows this facility's occupancy rate versus the Texas average, with its statewide rank out of 252. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
59 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
41% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
57% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
1% of new residents, often for long-term daily care.
Typical stay
3 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$8.3M
Profit
$397.7K
Privately-owned community
Operated by a business corporation.
Home revenue
$8.3M Rank #170 / 252Revenue — state benchmarkedThis home is ranked 170th out of 252 homes in Texas.Shows this facility's annual revenue compared to the Texas SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Profit
$397.7K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #74 / 252Payroll — state benchmarkedThis home is ranked 74th out of 252 homes in Texas.Shows total annual staff payroll benchmarked to the Texas average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$5.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #74 / 252Payroll — state benchmarkedThis home is ranked 74th out of 252 homes in Texas.Shows total annual staff payroll benchmarked to the Texas average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$2.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$7.9M
Walk Score: 51 / 100 Rank #82 / 207Walk Score — state benchmarkedThis home is ranked 82nd out of 207 homes in Texas.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Texas SNFs. Higher scores benefit residents, families, and staff.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Staffing
Key information about the people who lead and staff this community.
ContactComplaint Handler
Types of Care at The Concierge
Nursing Home
Hospice Care
Inspection History
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
The data displayed corresponds to the last 4 years.
9 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Latest inspection
Date
December 2, 2025
Complaint Investigation24 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Texas average: 32 deficiencies
Inspection Report Summary for The Concierge
The most recent inspection on December 2, 2025, identified deficiencies related to discharge planning and pressure ulcer care, including an immediate jeopardy situation that led to hospital transfer. Earlier inspections showed a pattern of issues with resident care, including medication administration, personal hygiene, respiratory care, and timely completion of assessments. Complaint investigations substantiated problems with supervision, notification of significant condition changes, incontinent care, and documentation, though enforcement actions such as immediate jeopardy findings were limited to two instances that were resolved. Fines or license suspensions were not listed in the available reports. The facility’s inspection history indicates ongoing challenges in care coordination and clinical care, with some repeated themes but no clear trend of overall improvement or worsening.
Health Inspection History
Inspections
Total health citations
22
Rank #135 / 243Health citations — state benchmarkedThis home is ranked 135th out of 243 homes in Texas.Shows this facility's total health deficiency citations benchmarked to the Texas state average, with a ranking across all 243 TX SNFs. Lower citation counts earn a better rank.
Texas average 25.9
Citations per inspection
3.14
Rank #118 / 243Citations per inspection — state benchmarkedThis home is ranked 118th out of 243 homes in Texas.Shows average deficiency citations per CMS inspection for this facility versus the Texas mean across 243 SNFs with citation data. Lower is better.
Texas average 3.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
15 of 22 citations resulted from standard inspections; and 7 of 22 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
4
100% worse than Texas averageTexas average: 2
Serious Health citations
0
0
100% better than Texas averageTexas average: 0.4
4 critical citations
0 serious citations
18 moderate citations
0 minor citations
Citations history (last 3 years)
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Mar 20, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Mar 20, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Mar 20, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Mar 20, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 20, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 20, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 20, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 20, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Financial Assistance for
Nursing Home in Texas
The Concierge is located in Houston, Texas.
Here are the financial assistance programs available to residents in Texas.
Places of interest near The Concierge
19.0 miles from city center
Estimated distance in miles from Houston's city center to The Concierge's address, calculated via Google Maps.
— 4.63 miles to nearest hospital (Aesthetic Center for Plastic Surgery & MedSpa (ACPS))
Calculate Travel Distance to The Concierge
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Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
98
Medicare
11
11.2% of residents
Medicaid
87
88.8% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.6
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.6
24% better than Texas averageTexas average: 8.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.4
42% better than Texas averageTexas average: 16.0
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
4.8%
Percent of long-stay residents whose need for help with daily activities has increased
4.8%
70% better than Texas averageTexas average: 16.2%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
14.5%
Percent of long-stay residents whose ability to move independently worsened
14.5%
10% better than Texas averageTexas average: 16.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
8.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
8.7%
44% better than Texas averageTexas average: 15.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.5%
Percent of long-stay residents experiencing one or more falls with major injury
2.5%
23% better than Texas averageTexas average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.9%
Percent of long-stay high risk residents with pressure ulcers
8.9%
101% worse than Texas averageTexas average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.7%
Percent of long-stay residents with a urinary tract infection
0.7%
19% better than Texas averageTexas average: 0.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
2.1%
Percent of long-stay residents who lose too much weight
2.1%
38% better than Texas averageTexas average: 3.5%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Texas averageTexas average: 2.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
5.1%
Percent of long-stay residents who received an antipsychotic medication
5.1%
35% better than Texas averageTexas average: 7.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Texas averageTexas average: 97.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.9%
7% worse than Texas averageTexas average: 97.9%
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.8%
10% better than Texas averageTexas average: 90.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
25% better than Texas averageTexas average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
77.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
77.8%
12% worse than Texas averageTexas average: 88.0%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.7%
12% better than Texas averageTexas average: 25.9%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
9.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.0%
25% better than Texas averageTexas average: 12.0%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Texas averageTexas average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
45.3%
Percentage of residents at or above expected ability to care for themselves at discharge.
45.3%
16% worse than Texas averageTexas average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
59.7%
Rate of successful return to home or community from a skilled nursing facility.
59.7%
18% better than Texas averageTexas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$29K
64% lower than Texas averageTexas average: $80K
Number of fines
2
20% fewer fines than Texas averageTexas average: 2.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
354% more payment denials than Texas averageTexas average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$29K
Texas average
$80K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
3 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 20, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 20, 2024
$11K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Feb 20, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Feb 20, 2024
3 days
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 8, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 8, 2023
$18K
Last updated: Jan 2026
Compare Nursing Home around Houston The information below is reported by the Texas Health and Human Services Commission.
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| The Concierge |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
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| Birchwood of Spring Branch (formerly Arden Wood) |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Houston (Spring Branch Central) | 174 | 80.4% | +27% | 3.87 | +28% | +7% | 1 | 23 | 4.6 | 9 | 121 | C+ | 63 | Bw Of Spring Branch Llc | $3.5M | $1.1M | 31.8% | 675789 |
Financial Trends
Historical financial and operational data for The Concierge based on CMS SNF Cost Reports.
Occupancy Rate
61.3%
↑ 26.1pp vs 2022
Net Income
$397.7K
↑ ~$1.0M vs 2022
Total Payroll
$5.9M
↑ ~$1.3M vs 2022
Profit Margin
4.9%
↑ 14.9pp vs 2022
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Frequently Asked Questions about The Concierge
What neighborhood is The Concierge in?
The Concierge is in the Westside neighborhood of Houston.
Is The Concierge in a walkable area?
The Concierge has a walk score of 51. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the phone number of The Concierge?
(281) 558-3900 will put you in contact with the team at The Concierge.
Is The Concierge Medicare or Medicaid certified?
Yes — The Concierge is a CMS-certified provider of Medicare and Medicaid.
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