Westminster Canterbury Richmond

Nursing Home, Assisted Living, Home Care, Independent Living, Memory Care & Nursing Care · Richmond, VA

CMS overall rating

Westminster Canterbury Richmond

Q: Is Westminster Canterbury Richmond in a walkable area?

Westminster Canterbury Richmond has a walk score of 16. Car-dependent. Most errands require a car, with limited nearby walkable options.

Q: When does Westminster Canterbury Richmond's license expire?

According to VA state health department records, Westminster Canterbury Richmond's license expires on September 30, 2026.

Q: What is the occupancy rate at Westminster Canterbury Richmond?

Westminster Canterbury Richmond's occupancy is 61%.

Q: Does Westminster Canterbury Richmond operate as a for-profit or non-profit?

Westminster Canterbury Richmond is registered as a non-profit in VA.

Q: Who is the administrator of Westminster Canterbury Richmond?

Ms. Susan Chrissley is the administrator of Westminster Canterbury Richmond.

Q: How many beds does Westminster Canterbury Richmond have?

Westminster Canterbury Richmond has 214 beds.

Q: Has Westminster Canterbury Richmond had any recent deficiencies?

Westminster Canterbury Richmond has had 5 recently reported deficiencies.

Nursing Home, Assisted Living, Home Care, Independent Living, Memory Care & Nursing Care · Richmond, VA

CMS overall rating

1600 Westbrook Ave, Richmond, VA 23227 View map

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Westminster Canterbury Richmond accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Westminster Canterbury Richmond accepts Medicare, Medicaid, and private pay.

Overview of Westminster Canterbury Richmond

Westminster Canterbury Richmond has a spirit of retirement homes near me and offers a wealth of opportunities for learning, wellness, fun, and spiritual growth. Residents enjoy engaging activities, cultural events, and social gatherings, all designed to promote fulfilment and connection.

The community itself is a haven for those seeking a carefree lifestyle. Residents benefit from exceptional services and amenities, including delicious dining options, comprehensive healthcare services, and a world-class arts program featuring performances, classes, and studios. An on-site Child Development Center even provides opportunities for intergenerational connection.

Westminster Canterbury Richmond is known for its commitment to resident well-being. They offer various living options, including independent living, assisted living, memory support, and healthcare living, ensuring residents receive the care they need as their needs evolve. With a long history of excellence and a dedication to resident satisfaction, Westminster Canterbury Richmond is a top choice for seniors

Facility Direct Line (804) 256-2092

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Virginia state averages

Total nursing care / resident

5h 3m per day

This facility Virginia avg (3h 45m per day)

vs Virginia avg

+35%

1 of 6 metrics below state avg

Standout metric Weekend RN is +97% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	1h 9m per day	▲ 68% State avg: 41m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	50m per day	▼ 17% State avg: 1h 0m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 37m per day	▲ 23% State avg: 2h 7m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	4h 15m per day	▲ 28% State avg: 3h 19m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	5m per day	■ Avg State avg: 5m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	55m per day	▲ 97% State avg: 28m per day · National avg: 28m per day

Capacity and availability

161 days

214-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

54 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 16 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

BBB Rating: A+ (Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

61%

Lower than the Virginia average: 85.7%

Occupied beds

130 / 214

Average occupied beds in Virginia homes 98 beds

Facility TypeAssisted Living Facility

StatusActive

ExpirationSeptember 30, 2026

CMS Certification Number495096

QualificationThree Year | Special Care Unit | Non-Ambulatory | Residential and Assisted Living Care

Westminster Canterbury Richmond is administered by Ms. Susan Chrissley.

Profit StatusNonprofit

Wheelchair Accessible

Staffing

Key information about the people who lead and staff this community.

ContactMr. John Burns, C.E.O.

Licensed Nurses/CNAs

No Alzheimer's certification

Memory Support

Home Health Services

Business Hours, Sunday-Saturday 365 days per year

Fitness And Aquatic Center

Salon

Barbershop

Wellness Programs

Cultural Opportunities

Dining Services

Since 2021 · 5 years of data 5 inspections

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average

Overall vs. VA average

Latest Inspection October 28, 2025 Monitoring

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	VA Average	vs. VA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	5	14	This facility has 64% fewer total inspections than a typical Virginia assisted living residence (5 vs. VA avg 14).↓ 64% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

October 28, 2025 monitoring inspection found no violations of standards or laws and included staff interviews and review of electronic medication systems.
June 9, 2025 monitoring inspection found no violations after reviewing administration, personnel, resident care, emergency preparedness, and conducting interviews and facility tour.
August 22, 2023 license renewal inspection found no violations after physical plant tour, record reviews, and resident and staff interviews.

Show Inspection Reports

Inspections since 2021

Total health inspections 4

Virginia average 4.2

Last Health inspection on Oct 2024

Total health citations

Virginia average 38.4

Citations per inspection

3.5

Virginia average 8.93

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

12 of 14 citations resulted from standard inspections; and 2 of 14 resulted from complaint investigations.

Breakdown of citation severity (last 5 years)

Critical health citations

100% better than Virginia average

Virginia average: 0.4

Serious health citations

100% better than Virginia average

Virginia average: 1

0 critical citations Virginia average: 0.4

0 serious citations Virginia average: 1

12 moderate citations Virginia average: 36.3

2 minor citations Virginia average: 0.8

Citations history (last 5 years)

Care Planning moderate citation Oct 30, 2024

Corrected

Care Planning moderate citation Oct 30, 2024

Corrected

Pharmacy moderate citation Jun 12, 2024

Corrected

Quality of Care moderate citation Jun 12, 2024

Corrected

Total staff 238

Employees 174

Contractors 64

Staff to resident ratio 1.63 : 1

0% compared with Virginia average

Avg staff/day 86

Average shift 8.7 hours

9% better than Virginia average

Total staff hours (quarter) 68,659

Nursing staff breakdown

9 hours

8.9 hours

111

9.3 hours

Contractor staffing

12,126 contractor hours this quarter

Certified Nursing Assistant: 17 Speech Language Pathologist: 12 Respiratory Therapy Technician: 10 Physical Therapy Aide: 8 Qualified Social Worker: 8 Physical Therapy Assistant: 7 Licensed Practical Nurse: 2

Staff by category


Certified Nursing Assistant	94	17	111	34,304	92	100%	9.3
Registered Nurse	37	0	37	12,190	92	100%	9
Licensed Practical Nurse	28	2	30	10,848	92	100%	8.9
Clinical Nurse Specialist	6	0	6	2,467	65	71%	7.8
Speech Language Pathologist	0	12	12	1,374	76	83%	5.9
Other Dietary Services Staff	4	0	4	1,359	68	74%	7.2
Respiratory Therapy Technician	0	10	10	1,099	76	83%	5.7
Physical Therapy Assistant	0	7	7	1,080	68	74%	7.6
Mental Health Service Worker	2	0	2	952	62	67%	8
Physical Therapy Aide	0	8	8	881	71	77%	6.1
Qualified Social Worker	0	8	8	708	67	73%	6.6
Occupational Therapy Aide	1	0	1	485	83	90%	5.8
Administrator	1	0	1	464	58	63%	8
Nurse Practitioner	1	0	1	448	56	61%	8

111 Certified Nursing Assistant

% of Days 100%

37 Registered Nurse

% of Days 100%

30 Licensed Practical Nurse

% of Days 100%

6 Clinical Nurse Specialist

% of Days 71%

12 Speech Language Pathologist

% of Days 83%

4 Other Dietary Services Staff

% of Days 74%

10 Respiratory Therapy Technician

% of Days 83%

7 Physical Therapy Assistant

% of Days 74%

2 Mental Health Service Worker

% of Days 67%

8 Physical Therapy Aide

% of Days 77%

8 Qualified Social Worker

% of Days 73%

1 Occupational Therapy Aide

% of Days 90%

1 Administrator

% of Days 63%

1 Nurse Practitioner

% of Days 61%

View All Staffing Data in Richmond

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 17.3

71% worse than Virginia average

Virginia average: 10.1

Functional decline score 33.1

68% worse than Virginia average

Virginia average: 19.7

Long-stay resident measures

Below average Virginia avg: 3.9

Need for Help with Daily Activities Increased 35.9%

113% worse than Virginia average

Virginia average: 16.8%

Walking Ability Worsened 34.9%

77% worse than Virginia average

Virginia average: 19.7%

Low Risk Residents with Bowel/Bladder Incontinence 28.6%

27% worse than Virginia average

Virginia average: 22.6%

Falls with Major Injury 4.9%

34% worse than Virginia average

Virginia average: 3.6%

High Risk Residents with Pressure Ulcers 5.1%

In line with Virginia average

Virginia average: 5.4%

Urinary Tract Infection 1.4%

12% better than Virginia average

Virginia average: 1.5%

Lost Too Much Weight 5.9%

In line with Virginia average

Virginia average: 5.9%

Depressive Symptoms 0.7%

95% better than Virginia average

Virginia average: 14.9%

Antipsychotic Use 20.7%

61% worse than Virginia average

Virginia average: 12.9%

Pneumococcal Vaccine 97.8%

7% better than Virginia average

Virginia average: 91.3%

Influenza Vaccine 100.0%

6% better than Virginia average

Virginia average: 94.0%

Hospitalizations per 1,000 days 1.49

In line with Virginia average

Virginia average: 1.46

ED visits per 1,000 days 0.42

70% better than Virginia average

Virginia average: 1.41

Short-stay resident measures

Significantly above average Virginia avg: 3.9

Pneumococcal Vaccine 95.8%

28% better than Virginia average

Virginia average: 74.9%

Antipsychotic medication increase 0.4%

67% better than Virginia average

Virginia average: 1.2%

Influenza Vaccine 96.7%

31% better than Virginia average

Virginia average: 73.6%

Re-hospitalized after SNF stay 18.8%

15% better than Virginia average

Virginia average: 22.0%

Emergency department visits 6.7%

43% better than Virginia average

Virginia average: 11.7%

Falls with major injury 0.7%

12% better than Virginia average

Virginia average: 0.8%

Ability to care for self at discharge 58.5%

9% better than Virginia average

Virginia average: 53.7%

Successful return to home or community 65.9%

30% better than Virginia average

Virginia average: 50.6%

Breakdown by payment type

Medicare

52% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

47% of new residents, often for short stays.

Typical stay 9 - 10 months

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 2 years

Total residents 146

Medicare

13.7% of residents

Medicaid

6.8% of residents

Private pay or other

116

79.5% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Westminster Canterbury Richmond from 2012–2023, based on CMS SNF Cost Reports.

Occupancy Rate 65.0% ↓ 22.5pp vs 2022

Net Patient Income -$33.6M ↓ ~$10.4M vs 2022

Payroll Costs $25.5M ↑ ~$780.8K vs 2022

Operating Margin -95.2% ↓ 40.1pp vs 2022

Metric	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	92.4%	94.9%	93.8%	92.6%	93.4%	93.0%	93.1%	89.8%	87.1%	84.5%	87.6%	65.0%
Beds	158	158	158	158	158	158	158	158	158	158	158	214
Net Income	$10,435,072	$11,728,280	$5,978,331	-$9,193,701	$10,377,512	$20,579,987	$13,157,296	$7,691,315	$11,533,558	$37,261,410	-$30,333,666	$21,804,393
Gross Revenue	$49,775,474	$50,821,488	$57,378,959	$59,093,028	$56,918,616	$58,055,006	$59,349,702	$60,108,250	$59,809,490	$59,673,272	$60,749,769	$63,905,156
Operating Expenses	$55,272,100	$54,723,660	$55,472,203	$56,707,226	$56,880,208	$56,364,795	$58,862,324	$61,253,440	$63,190,826	$64,221,426	$65,352,160	$68,897,056
Net Patient Income	-$19,091,116	-$18,080,075	-$18,648,080	-$18,394,273	-$17,712,625	-$14,417,544	-$18,686,233	-$19,227,974	-$21,455,895	-$21,936,508	-$23,202,935	-$33,598,639
Net Patient Revenue	$36,180,984	$36,643,585	$36,824,123	$38,312,953	$39,167,583	$41,947,251	$40,176,091	$42,025,466	$41,734,931	$42,284,918	$42,149,225	$35,298,417
Payroll Costs	$22,999,809	$22,010,520	$22,403,006	$23,395,429	$23,463,335	$22,836,031	$23,460,768	$23,812,095	$24,352,973	$23,689,420	$24,689,353	$25,470,146
Operating Margin %	-52.8%	-49.3%	-50.6%	-48.0%	-45.2%	-34.4%	-46.5%	-45.8%	-51.4%	-51.9%	-55.1%	-95.2%
Medicare %	5.2%	5.1%	6.8%	10.7%	10.0%	8.7%	10.1%	9.3%	8.9%	12.1%	14.6%	13.4%
Medicaid %	8.9%	7.7%	6.0%	6.7%	4.9%	2.9%	0.2%	0.1%	3.6%	4.7%	4.7%	4.7%
Private %	85.9%	87.2%	87.2%	82.6%	85.2%	88.4%	89.7%	90.6%	87.5%	83.2%	80.7%	81.8%
Net Patient Revenue/Day	$677	$670	$681	$718	$725	$782	$748	$811	$829	$868	$835	$695
Cost/Day	$1,034	$1,000	$1,025	$1,062	$1,053	$1,051	$1,096	$1,183	$1,255	$1,318	$1,294	$1,356
Avg Length of Stay	88.0 days	103.7 days	205.7 days	146.7 days	145.2 days	159.6 days	147.9 days	163.9 days	171.3 days	177.2 days	150.3 days	160.8 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 09/2023.

Net patient revenue

$35.3M

Net patient income

-$33.6M

Nonprofit Nonprofit Corporation

Net patient revenue

$35.3M

Net patient income

-$33.6M

Other income

$55.4M

Payroll costs

$25.5M 72.2% of net patient revenue

Other operating costs

$43.4M

Total costs

$68.9M

What does this home offer?

Room Sizes: 490 / 760 / 810 / 925 / 1015 / 1030 / 1075 / 1370 / 1400 / 1435 / 1480 / 1490 / 1570 / 1720 / 1760 / 1765 sq. ft

Housing Options: Studio / 1 Bed / 2 Bed / 2-4 Bed

Building Type: Mid-rise

Transportation Services

Fitness and Recreation

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (52% of admissions), and a typical Medicare stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 52%

Private pay 47%

Medicaid 1%

Coverage residents most often leave under.

Medicare 39%

Private pay 59%

Medicaid 2%

Managed by John Loop

Executive Director

John Loop is the Executive Director at Westminster Canterbury Richmond. He joined the community in 2023 and brings extensive leadership experience in the senior living industry, including roles as an Executive Director and Skilled Nursing Facility Administrator. John holds a Bachelor of Science in Hospitality and Operations Management from Ohio State University and a Master of Science in Healthcare Administration from Valparaiso University.

Living Spaces & Floor Plans for Westminster Canterbury Richmond

4.3 miles from city center Estimated distance in miles from Richmond's city center to Westminster Canterbury Richmond's address, calculated via Google Maps. — 3.02 miles to nearest hospital (Bon Secours St. Mary's Hospital)

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The information below is reported by the Virginia Department of Social Services and Department of Health.


Westminster Canterbury Richmond	AL NH HC IL MC NC	Richmond	-	214 Facility 214 VA AVG 95 Rank #15 / 371	A+	16 Facility 16 VA AVG 44 Rank #374 / 449	Studio / 1 Bed / 2 Bed / 2-4 Bed
Lakewood Retirement	AL IL MC NH	Richmond (Henrico)	-	74 Facility 74 VA AVG 95 Rank #233 / 371	-	8 Facility 8 VA AVG 44 Rank #412 / 449	Studio / 1 Bed / 2 Bed
Our Lady of Hope Health Center	AL MC NC NH	Richmond	-	97 Facility 97 VA AVG 95 Rank #162 / 371	-	27 Facility 27 VA AVG 44 Rank #326 / 449	-
Southampton Rehabilitation and Healthcare Center	AL HC NC NH PC RC	Richmond (Oxford)	-	195 Facility 195 VA AVG 95 Rank #21 / 371	-	55 Facility 55 VA AVG 44 Rank #150 / 449	-

Nursing Home Explorer

Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled

General Virginia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Managed care model; high demand in urban areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+

General Virginia resident.

Income Limits ~$2,500/month individual, varies

Asset Limits $40,000 individual

Limited grants; rural/urban balance.

Benefits

In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)

General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.

Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL

Asset Limits Limited assets (excludes home, car); varies by DSS.

Serves ~5,000 annually; focuses on low-income independence.

Benefits

Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)

General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.

Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.

Asset Limits $2,000 individual

Serves 4,000; personal needs allowance ($90/month).

Benefits

Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled

General VA resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized

General VA resident, low-income household.

Income Limits (2025) ~$3,970/month 185% FPL

Asset Limits Not assessed.

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits

Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General VA resident, wartime service, ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth

High veteran population; supports rural/urban needs.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled

General VA resident, homeowner, income/asset limits vary by locality.

Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000

Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits

Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+

General VA resident, low-income.

Income Limits (2025) ~$2,322/month 185% FPL

Asset Limits Not assessed.

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits

Vouchers (~$50-$75/season) for produce at farmers’ markets

Is Westminster Canterbury Richmond in a walkable area?

Westminster Canterbury Richmond has a walk score of 16. Car-dependent. Most errands require a car, with limited nearby walkable options.

When does Westminster Canterbury Richmond's license expire?

According to VA state health department records, Westminster Canterbury Richmond's license expires on September 30, 2026.

What is the occupancy rate at Westminster Canterbury Richmond?

Westminster Canterbury Richmond's occupancy is 61%.

Does Westminster Canterbury Richmond operate as a for-profit or non-profit?

Westminster Canterbury Richmond is registered as a non-profit in VA.

Who is the administrator of Westminster Canterbury Richmond?

Ms. Susan Chrissley is the administrator of Westminster Canterbury Richmond.

How many beds does Westminster Canterbury Richmond have?

Westminster Canterbury Richmond has 214 beds.

Has Westminster Canterbury Richmond had any recent deficiencies?

Westminster Canterbury Richmond has had 5 recently reported deficiencies.

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Westminster Canterbury Richmond

Overview of Westminster Canterbury Richmond

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Safety & Compliance

Staffing

Leadership

Staffing & Medical

Memory & Specialized Care

Additional Services

Contact Information

Amenities & Lifestyle

Contact Westminster Canterbury Richmond

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2021

Breakdown of citation severity (last 5 years)

Citations history (last 5 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

111 Certified Nursing Assistant

37 Registered Nurse

30 Licensed Practical Nurse

6 Clinical Nurse Specialist

12 Speech Language Pathologist

4 Other Dietary Services Staff

10 Respiratory Therapy Technician

7 Physical Therapy Assistant

2 Mental Health Service Worker

8 Physical Therapy Aide

8 Qualified Social Worker

1 Occupational Therapy Aide

1 Administrator

1 Nurse Practitioner

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

CCRC

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Managed by John Loop

Living Spaces & Floor Plans for Westminster Canterbury Richmond

Places of interest near Westminster Canterbury Richmond

Calculate Travel Distance to Westminster Canterbury Richmond

Compare Assisted Living around Richmond

Financial Assistance for Assisted Living in Virginia

Commonwealth Coordinated Care Plus (CCC Plus)

Virginia Respite Care Grant Program

Adult Services Program

Auxiliary Grant Program

Financial Assistance for
Assisted Living in Virginia