5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Westminster Canterbury Richmond has a spirit of retirement homes near me and offers a wealth of opportunities for learning, wellness, fun, and spiritual growth. Residents enjoy engaging activities, cultural events, and social gatherings, all designed to promote fulfilment and connection.
The community itself is a haven for those seeking a carefree lifestyle. Residents benefit from exceptional services and amenities, including delicious dining options, comprehensive healthcare services, and a world-class arts program featuring performances, classes, and studios. An on-site Child Development Center even provides opportunities for intergenerational connection.
Westminster Canterbury Richmond is known for its commitment to resident well-being. They offer various living options, including independent living, assisted living, memory support, and healthcare living, ensuring residents receive the care they need as their needs evolve. With a long history of excellence and a dedication to resident satisfaction, Westminster Canterbury Richmond is a top choice for seniors
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Data period: Q4 2025 (October 1 – December 31, 2025).
This nursing home is ranked 15th out of 70 nursing homes we track in Virginia for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 24mStandout metric: RN, weekends is +125% above Virginia average
1 of 6 metrics below Virginia average
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 37 are the facility's own employees; no agency contractors work in this role.
37 staff · 9-hour shifts
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 30 total: 28 of the facility's own employees and 2 agency contractors.
30 staff · 8.9-hour shifts
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 111 total: 94 of the facility's own employees and 17 agency contractors.
111 staff · 9.3-hour shifts
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
238
174 employees · 64 contractors · 86 on an average day
238 total staff / 146 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.63 : 1
↑ 1% · VA 1.61This facility: 1.63 staff per resident, 1% above the Virginia average of 1.61 (among Virginia facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
238 staff ÷ 146 residents
See full Virginia ranking →
Average hours one staff member works on a day they are on shift, across every role.
8.7 h
↑ 9% · VA 8 hThis facility: 8.7 h, 9% above the Virginia average of 8 h (among Virginia facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
68,659 staff hours this quarter
See full Virginia ranking →82.3% of staff hours were worked by the facility's own employees
Virginia average: 91.4% · Contractors this quarter: Certified Nursing Assistant (17), Speech Language Pathologist (12), Respiratory Therapy Technician (10), Physical Therapy Aide (8), Qualified Social Worker (8), Physical Therapy Assistant (7), Licensed Practical Nurse (2)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
A large-scale community that may provide a wide range of amenities, services, and structured programs.
214
Rank #9 / 79Bed count — State benchmarked This nursing home is ranked 9th out of 79 nursing homes we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.High-capacity home · May provide extensive amenities, services and programs.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management.
Car-dependent. Most errands require a car, with limited nearby walkable options.
Rank #66 / 81Walk Score — State benchmarked This nursing home is ranked 66th out of 81 nursing homes we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy lower than 85% suggests more openings may be available.
Based on 130 residents and 214 beds. Source: state inspection report (Oct 2025)
Lower than the Virginia average: 79.4%
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
Westminster Canterbury Richmond is administered by Susan Chrissley.
This profile shows two inspection records, and their totals often differ. Inspection History and the Inspection Scorecard below are state data — the figures the state publishes and the state inspection reports we hold on file — covering the entire facility. CMS Health Inspection History covers only this home's Medicare and Medicaid-certified nursing beds, from federal certification surveys.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, violation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
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Total inspections
Combined count of all inspections conducted at this facility.
| 5 | 16.0 | This facility has had 69% fewer total inspections than the Virginia average (5 vs. VA avg 16). More inspections can mean more regulatory scrutiny rather than worse care.↓ 69% fewer |
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Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 0 | 10.0 | This facility has 100% fewer inspections with violations than a typical Virginia nursing home (0 vs. VA avg 10).↓ 100% better |
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Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 0% | 58% | This facility has 58 percentage points lower inspection violation rate than a typical Virginia nursing home (0% vs. VA avg 58%).↓ 58% better |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
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Total complaints
Formal expressions of concern made by residents, families, or staff.
| 0 | 6.0 | This facility has 100% fewer total complaints than a typical Virginia nursing home (0 vs. VA avg 6).↓ 100% better |
Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.
100% corrected
14 of 14 citations corrected Latest inspection: Oct 30, 2024 · 2 citations, all corrected
Most cited category: Resident Rights, 4 of 14 citations · 5 categories in total
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
12 of 14 citations resulted from standard inspections; and 2 of 14 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
How residents at this home fare on health outcomes and preventive care, compared with the Virginia average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
2
/ 5
Below average
↓ 48% · VA 3.9This facility: 2.0, 48% below the VA average of 3.9 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 30% · VA 3.9This facility: 5.0, 30% above the VA average of 3.9 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
17.9
Score · lower is better
↑ 105% · VA 8.7This facility: 17.9, 105% above the VA average of 8.7 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
35.1
Score · lower is better
↑ 101% · VA 17.4This facility: 35.1, 101% above the VA average of 17.4 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.13 long-stay measures: 5 better, 6 worse, 2 near VA average
8 short-stay measures: 5 better, 3 compared with US only
People who live at the home · 13 measures
Percent of long-stay residents whose need for help with daily activities has increased
40.1%
↑ 170% · VA 14.9This facility: 40.1, 170% above the VA average of 14.9 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
33.9%
↑ 118% · VA 15.6This facility: 33.9, 118% above the VA average of 15.6 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
31.2%
↑ 43% · VA 21.8This facility: 31.2, 43% above the VA average of 21.8 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
1.0%
↓ 41% · VA 1.6This facility: 1.0, 41% below the VA average of 1.6 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
3.3%
↓ 8% · VA 3.6This facility: 3.3, 8% below the VA average of 3.6 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
6.3%
↑ 34% · VA 4.7This facility: 6.3, 34% above the VA average of 4.7 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
6.0%
↑ 11% · VA 5.4This facility: 6.0, 11% above the VA average of 5.4 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
0.8%
↓ 96% · VA 18.7This facility: 0.8, 96% below the VA average of 18.7 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
24.7%
↑ 73% · VA 14.2This facility: 24.7, 73% above the VA average of 14.2 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.9%
↑ 2% · VA 90.9This facility: 92.9, 2% above the VA average of 90.9 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 6% · VA 94.0This facility: 100.0, 6% above the VA average of 94.0 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of hospitalizations per 1,000 long-stay resident days.
1.49
↑ 2% · VA 1.46This facility: 1.49, 2% above the VA average of 1.46 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.42
↓ 70% · VA 1.41This facility: 0.42, 70% below the VA average of 1.41 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Rehab and recovery after a hospital stay · 8 measures
Percentage of residents at or above expected ability to care for themselves at discharge.
58.5%
↑ 9% · US 53.7This facility: 58.5, 9% above the US average of 53.7 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
65.9%
↑ 30% · US 50.6This facility: 65.9, 30% above the US average of 50.6 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
0.7%
↓ 12% · US 0.8This facility: 0.7, 12% below the US average of 0.8 (among US facilities reporting a recent figure).
Percent of short-stay residents who newly received an antipsychotic medication
1.2%
↓ 5% · VA 1.3This facility: 1.2, 5% below the VA average of 1.3 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.2%
↑ 29% · VA 73.7This facility: 95.2, 29% above the VA average of 73.7 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.7%
↑ 31% · VA 73.6This facility: 96.7, 31% above the VA average of 73.6 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.8%
↓ 15% · VA 22.0This facility: 18.8, 15% below the VA average of 22.0 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
6.7%
↓ 43% · VA 11.7This facility: 6.7, 43% below the VA average of 11.7 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
65% of new residents, usually for short-term rehab.
35% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jun 2026)
Total residents
146Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Westminster Canterbury Richmond from 2012–2024, based on CMS SNF Cost Reports. Includes all financial data for this property, which could include management/ownership changes.
Key figures below are for fiscal year ending in 09/2024.
Based on CMS SNF Cost Report for fiscal year ending in 09/2024.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #4 / 67Payroll costs — State benchmarked This nursing home is ranked 4th out of 67 nursing homes we track in Virginia. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Virginia average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #13 / 67Payroll % of net patient revenue — State benchmarked This nursing home is ranked 13th out of 67 nursing homes we track in Virginia. Shows payroll as a percentage of net patient revenue versus the Virginia average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (65% of admissions), and a typical Medicare stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
John Loop is the Executive Director at Westminster Canterbury Richmond. He joined the community in 2023 and brings extensive leadership experience in the senior living industry, including roles as an Executive Director and Skilled Nursing Facility Administrator. John holds a Bachelor of Science in Hospitality and Operations Management from Ohio State University and a Master of Science in Healthcare Administration from Valparaiso University.
4.3 miles from city center
Estimated distance in miles from Richmond's city center to Westminster Canterbury Richmond's address, calculated via Google Maps.
— 3.02 miles to nearest hospital (Bon Secours St. Mary's Hospital)
Add your location
Info below is compiled from CMS reports & the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HC (Home Care):
Professional care delivered in the person's own home, from companionship to skilled nursing.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
CCRC (Continuing Care Retirement Community):
A campus with multiple care levels so residents can age in place without moving.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Virginia average is: 77.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Westminster Canterbury Richmond | NH AL HC IL MC | Richmond | 214
Facility
214
VA AVG
115
Rank
#9 / 79 | 60.7% | -24% | 5.40
Facility
5.40
VA AVG
3.75
Rank
#15 / 70 | +61% | +44% | $0
Facility
$0
VA AVG
$64.2k
Rank
#1 / 72 | 14
Facility
14
VA AVG
38.9
Rank
#17 / 69 | 3.5
Facility
3.5
VA AVG
9.1
Rank
#8 / 69 | - | 130 | A+ |
16
Facility
16
VA AVG
41
Rank
#66 / 81 | Westminster Canterbury Corporation | $50.8MFiscal year ending 09/2024
Facility
$50.8MFiscal year ending 09/2024
VA AVG
$19.9M
Rank
#6 / 67 | $26.6MFiscal year ending 09/2024
Facility
$26.6MFiscal year ending 09/2024
VA AVG
$11.3M
Rank
#4 / 67 | 52.3%Fiscal year ending 09/2024
Facility
52.3%Fiscal year ending 09/2024
VA AVG
77.2%
Rank
#13 / 67 | 495096 | ||||
| Our Lady of Hope Health Center | NH AL MC SNF | Richmond | 97
Facility
97
VA AVG
115
Rank
#42 / 79 |
69.1%
Facility
69.1%
VA AVG
79.4%
Rank
#46 / 60 | -13% | 4.08
Facility
4.08
VA AVG
3.75
Rank
#31 / 70 | -59% | +9% | $0
Facility
$0
VA AVG
$64.2k
Rank
#1 / 72 | 34
Facility
34
VA AVG
38.9
Rank
#42 / 69 | 4.9
Facility
4.9
VA AVG
9.1
Rank
#21 / 69 | - | 67 | - |
27
Facility
27
VA AVG
41
Rank
#53 / 81 | Francis Dilorenzo | $19.7MFiscal year ending 06/2025
Facility
$19.7MFiscal year ending 06/2025
VA AVG
$19.9M
Rank
#33 / 67 | $9.3MFiscal year ending 06/2025
Facility
$9.3MFiscal year ending 06/2025
VA AVG
$11.3M
Rank
#37 / 67 | 47.3%Fiscal year ending 06/2025
Facility
47.3%Fiscal year ending 06/2025
VA AVG
77.2%
Rank
#52 / 67 | 495311 | ||||
| Lakewood Retirement | NH AL CCRC IL MC SNF | Richmond (Henrico) | 74
Facility
74
VA AVG
115
Rank
#54 / 79 |
71.6%
Facility
71.6%
VA AVG
79.4%
Rank
#44 / 60 | -10% | 5.35
Facility
5.35
VA AVG
3.75
Rank
#17 / 70 | -48% | +42% | $0
Facility
$0
VA AVG
$64.2k
Rank
#1 / 72 | 22
Facility
22
VA AVG
38.9
Rank
#27 / 69 | 7.3
Facility
7.3
VA AVG
9.1
Rank
#31 / 69 | 1 | 53 | - |
8
Facility
8
VA AVG
41
Rank
#74 / 81 | Heather Rusnak | $42.0MFiscal year ending 12/2024
Facility
$42.0MFiscal year ending 12/2024
VA AVG
$19.9M
Rank
#4 / 67 | $17.8MFiscal year ending 12/2024
Facility
$17.8MFiscal year ending 12/2024
VA AVG
$11.3M
Rank
#17 / 67 | 42.4%Fiscal year ending 12/2024
Facility
42.4%Fiscal year ending 12/2024
VA AVG
77.2%
Rank
#62 / 67 | 495403 | ||||
| Southampton Rehabilitation and Healthcare Center | NH HOS PC RC SNF | Richmond (Oxford) | 195
Facility
195
VA AVG
115
Rank
#12 / 79 |
93.1%
Facility
93.1%
VA AVG
79.4%
Rank
#20 / 60 | +17% | 2.36
Facility
2.36
VA AVG
3.75
Rank
#70 / 70 | -5% | -37% | $36.3k
Facility
$36.3k
VA AVG
$64.2k
Rank
#68 / 72 | 49
Facility
49
VA AVG
38.9
Rank
#56 / 69 | 8.2
Facility
8.2
VA AVG
9.1
Rank
#39 / 69 | 3 | 182 | - |
55
Facility
55
VA AVG
41
Rank
#27 / 81 | Raven Powell | $21.8MFiscal year ending 12/2024
Facility
$21.8MFiscal year ending 12/2024
VA AVG
$19.9M
Rank
#30 / 67 | $8.1MFiscal year ending 12/2024
Facility
$8.1MFiscal year ending 12/2024
VA AVG
$11.3M
Rank
#39 / 67 | 37.3%Fiscal year ending 12/2024
Facility
37.3%Fiscal year ending 12/2024
VA AVG
77.2%
Rank
#66 / 67 | 495423 | ||||
| Westport Rehabilitation and Nursing Center | NH SNF | Richmond | 225
Facility
225
VA AVG
115
Rank
#5 / 79 |
94.9%
Facility
94.9%
VA AVG
79.4%
Rank
#10 / 60 | +20% | 2.89
Facility
2.89
VA AVG
3.75
Rank
#63 / 70 | -21% | -23% | $64.1k
Facility
$64.1k
VA AVG
$64.2k
Rank
#70 / 72 | 126
Facility
126
VA AVG
38.9
Rank
#68 / 69 | 11.5
Facility
11.5
VA AVG
9.1
Rank
#51 / 69 | 2 | 214 | - |
28
Facility
28
VA AVG
41
Rank
#52 / 81 | - | $33.0MFiscal year ending 03/2025
Facility
$33.0MFiscal year ending 03/2025
VA AVG
$19.9M
Rank
#10 / 67 | $16.5MFiscal year ending 03/2025
Facility
$16.5MFiscal year ending 03/2025
VA AVG
$11.3M
Rank
#14 / 67 | 50.2%Fiscal year ending 03/2025
Facility
50.2%Fiscal year ending 03/2025
VA AVG
77.2%
Rank
#26 / 67 | 495227 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other VA nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Westminster Canterbury Richmond is located in Richmond, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Westminster Canterbury Richmond has a walk score of 16. Car-dependent. Most errands require a car, with limited nearby walkable options.
Westminster Canterbury Richmond's occupancy is 60.7%.
Westminster Canterbury Richmond has been operating for approximately 54 years, based on available licensing and registration records.
Yes, Westminster Canterbury Richmond allows residents to bring their pets.
Westminster Canterbury Richmond is registered as a non-profit in VA.
Susan Chrissley is the administrator of Westminster Canterbury Richmond.
Westminster Canterbury Richmond received a 5-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
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