Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Most new residents arrive under private pay (61% of admissions), and a typical private pay stay runs around 26 days.
An upscale senior living community in Phoenix, The Palazzo provides services for independent living, assisted living, memory care, and skilled nursing residents. The skilled nursing department of the senior living home keeps an open mind in the community, ensuring the highest level of support for the residents. The Palazzo understands the importance of meaningful relationships and the importance of family, which is why it highly practices a resident-centered approach to holistic wellness for seniors; where building new friendships and staying close to family is one of the top priorities of the management.
The upscale nursing homes provide state-of-the-art facilities that cater to short-term or long-term residents; they also are guaranteed to feel comfortable and know that they belong in a home that offers 24-hour nursing care with inpatient and outpatient care in a resort-like community with the utmost level of hospitality. The Palazzo boasts a team of in-house medical experts and rehabilitation specialists ready to assist and accommodate any necessary needs that may arise.
The Palazzo is administered by Charles B Kerby.
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
| 60 | 9 | This facility has 567% more total deficiencies than a typical Arizona nursing home (60 vs. AZ avg 9).↑ 567% worse Rank #33 / 38 Total deficiencies — State benchmarked This home is ranked 33rd out of 38 homes in Arizona for Deficiencies. Shows this facility's deficiencies compared to the Arizona average among 38 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking. |
|
Deficiencies per year
| 15 | 2.3 | This facility has 552% more deficiencies per year than a typical Arizona nursing home (15 vs. AZ avg 2.3).↑ 552% worse |
|
Deficiencies per inspection
| 12 | 1.8 | This facility has 567% more deficiencies per inspection than a typical Arizona nursing home (12 vs. AZ avg 1.8).↑ 567% worse Rank #36 / 38 Deficiencies per inspection — State benchmarked This home is ranked 36th out of 38 homes in Arizona for Deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Arizona average among 38 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking. |
|
Enforcement actions
| 0 | 0.9 | This facility has 100% fewer enforcement actions than a typical Arizona nursing home (0 vs. AZ avg 0.9).↓ 100% better |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
| 5 | 5 | This facility has total inspections in line with the Arizona average (5 vs. AZ avg 5).— At avg |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
| 3 | 6 | This facility has 50% fewer total complaints than a typical Arizona nursing home (3 vs. AZ avg 6).↓ 50% better Rank #310 / 479 Total complaints — State benchmarked This home is ranked 310th out of 479 homes in Arizona for Complaint-related visits. Shows this facility's complaint-related visits compared to the Arizona average among 479 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking. |
|
Complaints per year
| 0.8 | 1.5 | This facility has 47% fewer complaints per year than a typical Arizona nursing home (0.8 vs. AZ avg 1.5).↓ 47% better |
Arizona average 6.3
Last Health inspection on Jun 2025
Arizona average 23.2
Arizona average 3.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
23 of 30 citations resulted from standard inspections; 5 of 30 resulted from complaint investigations; and 2 of 30 came from combined inspections (standard and complaint).
Arizona average: 0.1
Arizona average: 0.6
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Manages medical care and health needs.
Assists with medical care and medications.
Helps with daily care and mobility.
Total hours from contractors
689 contractor hours this quarter
| Certified Nursing Assistant | 50 | 33 | 83 | 11,055 | 92 | 100% | 8.1 |
| Licensed Practical Nurse | 18 | 18 | 36 | 4,990 | 92 | 100% | 11 |
| Registered Nurse | 6 | 1 | 7 | 1,683 | 90 | 98% | 9.4 |
| Dental Services Staff | 2 | 0 | 2 | 1,036 | 74 | 80% | 8 |
| RN Director of Nursing | 2 | 0 | 2 | 992 | 64 | 70% | 8 |
| Other Dietary Services Staff | 4 | 0 | 4 | 759 | 90 | 98% | 5.9 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 742 | 72 | 78% | 6.1 |
| Physical Therapy Assistant | 4 | 0 | 4 | 618 | 75 | 82% | 5.4 |
| Administrator | 1 | 0 | 1 | 504 | 63 | 68% | 8 |
| Dietitian | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 460 | 55 | 60% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 456 | 57 | 62% | 8 |
| Qualified Social Worker | 1 | 0 | 1 | 97 | 50 | 54% | 1.9 |
| Physical Therapy Aide | 1 | 0 | 1 | 51 | 9 | 10% | 5.7 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
18% of new residents, usually for short-term rehab.
61% of new residents, often for short stays.
22% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Historical financial and operational data for The Palazzo from 2011–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Most new residents arrive under private pay (61% of admissions), and a typical private pay stay runs around 26 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
5.8 miles from city center
Estimated distance in miles from Phoenix's city center to The Palazzo's address, calculated via Google Maps.
— 3.43 miles to nearest hospital (HonorHealth John C. Lincoln Medical Center)
Add your location
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
| Acacia Health Center at Sagewood | NH SNF | Phoenix (Desert Ridge West) | 78
Facility
78
AZ AVG
54
Rank
#168 / 528 |
96.2%
Facility
96.2%
AZ AVG
67.6
Rank
#7 / 63 | +42% | 5.51
Facility
5.51
AZ AVG
4.06
Rank
#6 / 67 | +50% | +36% | $0
Facility
$0
AZ AVG
$31.7k
Rank
#1 / 71 | - | 3
Facility
3
AZ AVG
23.2
Rank
#1 / 71 | 3.0
Facility
3.0
AZ AVG
3.8
Rank
#23 / 71 | - | 75 | A+ |
15
Facility
15
AZ AVG
37
Rank
#618 / 819 | Lcs Desert Ridge LLC | $15.2MFiscal year ending 12/2023
Facility
$15.2MFiscal year ending 12/2023
AZ AVG
$14.7M
Rank
#2 / 75 | $20.0MFiscal year ending 12/2023
Facility
$20.0MFiscal year ending 12/2023
AZ AVG
$6.4M
Rank
#3 / 75 | 131.9%Fiscal year ending 12/2023
Facility
131.9%Fiscal year ending 12/2023
AZ AVG
48.1%
Rank
#67 / 75 | 35279 | ||||
| The Terraces of Phoenix | NH AL IL MC SNF | Phoenix (Camelback East Village) | 64
Facility
64
AZ AVG
54
Rank
#191 / 528 |
67.2%
Facility
67.2%
AZ AVG
67.6
Rank
#36 / 63 | -1% | 5.29
Facility
5.29
AZ AVG
4.06
Rank
#8 / 67 | +13% | +30% | $0
Facility
$0
AZ AVG
$31.7k
Rank
#1 / 71 | 69
Facility
69
AZ AVG
82
Rank
#40 / 54 | 13
Facility
13
AZ AVG
23.2
Rank
#22 / 71 | 2.6
Facility
2.6
AZ AVG
3.8
Rank
#18 / 71 | - | 43 | - |
62
Facility
62
AZ AVG
37
Rank
#130 / 819 | Humangood Arizona Inc | $26.5MFiscal year ending 12/2023
Facility
$26.5MFiscal year ending 12/2023
AZ AVG
$14.7M
Rank
#10 / 75 | $12.3MFiscal year ending 12/2023
Facility
$12.3MFiscal year ending 12/2023
AZ AVG
$6.4M
Rank
#9 / 75 | 46.4%Fiscal year ending 12/2023
Facility
46.4%Fiscal year ending 12/2023
AZ AVG
48.1%
Rank
#54 / 75 | 35003 | ||||
| Christian Care Nursing Center | NH SNF | Phoenix (North Mountain Village) | 20
Facility
20
AZ AVG
54
Rank
#238 / 528 |
45.0%
Facility
45.0%
AZ AVG
67.6
Rank
#49 / 63 | -33% | - | +55% | - | $0
Facility
$0
AZ AVG
$31.7k
Rank
#1 / 71 | 82
Facility
82
AZ AVG
82
Rank
#9 / 54 | 10
Facility
10
AZ AVG
23.2
Rank
#11 / 71 | 3.3
Facility
3.3
AZ AVG
3.8
Rank
#28 / 71 | - | 9 | A+ |
50
Facility
50
AZ AVG
37
Rank
#255 / 819 | Christian Care Managment Inc | $1.9MFiscal year ending 12/2023
Facility
$1.9MFiscal year ending 12/2023
AZ AVG
$14.7M
Rank
#75 / 75 | $1.7MFiscal year ending 12/2023
Facility
$1.7MFiscal year ending 12/2023
AZ AVG
$6.4M
Rank
#75 / 75 | 88%Fiscal year ending 12/2023
Facility
88%Fiscal year ending 12/2023
AZ AVG
48.1%
Rank
#35 / 75 | 35173 | ||||
| Desert Terrace Healthcare Center | NH MC SNF | Phoenix (Encanto Village) | 108
Facility
108
AZ AVG
54
Rank
#119 / 528 |
75.9%
Facility
75.9%
AZ AVG
67.6
Rank
#29 / 63 | +12% | 3.90
Facility
3.90
AZ AVG
4.06
Rank
#34 / 67 | -22% | -4% | $1.3k
Facility
$1.3k
AZ AVG
$31.7k
Rank
#52 / 71 | 67
Facility
67
AZ AVG
82
Rank
#41 / 54 | 24
Facility
24
AZ AVG
23.2
Rank
#39 / 71 | 3.4
Facility
3.4
AZ AVG
3.8
Rank
#32 / 71 | - | 82 | C+ |
67
Facility
67
AZ AVG
37
Rank
#75 / 819 | Bandera Healthcare LLC | $11.5MFiscal year ending 12/2023
Facility
$11.5MFiscal year ending 12/2023
AZ AVG
$14.7M
Rank
#54 / 75 | $6.0MFiscal year ending 12/2023
Facility
$6.0MFiscal year ending 12/2023
AZ AVG
$6.4M
Rank
#44 / 75 | 52.3%Fiscal year ending 12/2023
Facility
52.3%Fiscal year ending 12/2023
AZ AVG
48.1%
Rank
#20 / 75 | 35014 | ||||
| The Palazzo | NH AL MC SNF | Phoenix (Leescroft) | 66
Facility
66
AZ AVG
54
Rank
#187 / 528 | - | - | 3.49
Facility
3.49
AZ AVG
4.06
Rank
#47 / 67 | -53% | -14% | $0
Facility
$0
AZ AVG
$31.7k
Rank
#1 / 71 | 83
Facility
83
AZ AVG
82
Rank
#7 / 54 | 30
Facility
30
AZ AVG
23.2
Rank
#50 / 71 | 10.0
Facility
10.0
AZ AVG
3.8
Rank
#70 / 71 | - | 69 | - |
68
Facility
68
AZ AVG
37
Rank
#66 / 819 | Lifehouse Investors V LLC | $4.9MFiscal year ending 12/2023
Facility
$4.9MFiscal year ending 12/2023
AZ AVG
$14.7M
Rank
#73 / 75 | $3.8MFiscal year ending 12/2023
Facility
$3.8MFiscal year ending 12/2023
AZ AVG
$6.4M
Rank
#70 / 75 | 78.2%Fiscal year ending 12/2023
Facility
78.2%Fiscal year ending 12/2023
AZ AVG
48.1%
Rank
#15 / 75 | 35116 |
The Palazzo is located in Phoenix, Arizona.
Here are the financial assistance programs available to residents in Arizona.
The Palazzo is in the Leescroft neighborhood of Phoenix.
The Palazzo is legally operated by Aphz, LLC, and administered by Charles B Kerby.
The Palazzo has a walk score of 68. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to AZ state health department records, The Palazzo's license number is AL13211C.
According to AZ state health department records, The Palazzo's license expires on September 25, 2026.
The Palazzo's occupancy is 100%.
No, The Palazzo has a no-pet policy.
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