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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
An upscale senior living community in Phoenix, The Palazzo provides services for independent living, assisted living, memory care, and skilled nursing residents. The skilled nursing department of the senior living home keeps an open mind in the community, ensuring the highest level of support for the residents. The Palazzo understands the importance of meaningful relationships and the importance of family, which is why it highly practices a resident-centered approach to holistic wellness for seniors; where building new friendships and staying close to family is one of the top priorities of the management.
The upscale nursing homes provide state-of-the-art facilities that cater to short-term or long-term residents; they also are guaranteed to feel comfortable and know that they belong in a home that offers 24-hour nursing care with inpatient and outpatient care in a resort-like community with the utmost level of hospitality. The Palazzo boasts a team of in-house medical experts and rehabilitation specialists ready to assist and accommodate any necessary needs that may arise.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 51st out of 72 homes in Arizona. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 29m per day | ▼ 33% State avg: 43m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 10m per day | ▲ 11% State avg: 1h 3m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 11m per day | ▼ 8% State avg: 2h 22m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 21m per day | ▼ 8% State avg: 3h 38m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 10m per day | ▲ 67% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 26m per day | ▼ 16% State avg: 31m per day · National avg: 29m per day |
Higher than the Arizona average: 72.7%The Palazzo is administrated by Charles B Kerby.
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Arizona state average. See the nursing homes benchmark below for the typical Arizona score; higher is better.
Near the Arizona average for nursing homes.
Arizona nursing homes benchmark: C 75/100
Inspection score: 77 out of 100. Letter grade C+. Near the Arizona average for nursing homes.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 60 | 9 | This facility has 567% more total deficiencies than a typical Arizona nursing home (60 vs. AZ avg 9).↑ 567% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 15 | 2.3 | This facility has 552% more deficiencies per year than a typical Arizona nursing home (15 vs. AZ avg 2.3).↑ 552% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 12 | 1.8 | This facility has 567% more deficiencies per inspection than a typical Arizona nursing home (12 vs. AZ avg 1.8).↑ 567% worse |
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 0 | 1 | This facility has 100% fewer enforcement actions than a typical Arizona nursing home (0 vs. AZ avg 1).↓ 100% better |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 5 | 5 | This facility has total inspections in line with the Arizona average (5 vs. AZ avg 5).— At avg |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 3 | 6 | This facility has 50% fewer total complaints than a typical Arizona nursing home (3 vs. AZ avg 6).↓ 50% better |
|
Complaints per year
Average complaints per year since 2022.
| 0.8 | 1.5 | This facility has 47% fewer complaints per year than a typical Arizona nursing home (0.8 vs. AZ avg 1.5).↓ 47% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is mixed, with repeated deficiencies in care standards, documentation, and medication management despite some recent clean complaint investigations. The June 27, 2025 annual inspection found five deficiencies including inaccurate advance directive documentation, incomplete PASARR screenings, missed nurse aide reviews, medication labeling errors, and infection control lapses. A complaint investigation that same day cited three deficiencies for delayed abuse reporting, inadequate continence and skin care, and untimely follow-up on physician orders, indicating ongoing challenges in resident care and compliance.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsArizona average 6.3
Last Health inspection on Jun 2025
Arizona average 23.2
Arizona average 3.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
23 of 30 citations resulted from standard inspections; 5 of 30 resulted from complaint investigations; and 2 of 30 came from combined inspections (standard and complaint).
100% better than Arizona averageArizona average: 0.1
100% better than Arizona averageArizona average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
42% better than Arizona average
5% worse than Arizona average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursThis role is partially covered by contractors.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
689 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 50 | 33 | 83 | 11,055 | 92 | 100% | 8.1 |
| Licensed Practical Nurse | 18 | 18 | 36 | 4,990 | 92 | 100% | 11 |
| Registered Nurse | 6 | 1 | 7 | 1,683 | 90 | 98% | 9.4 |
| Dental Services Staff | 2 | 0 | 2 | 1,036 | 74 | 80% | 8 |
| RN Director of Nursing | 2 | 0 | 2 | 992 | 64 | 70% | 8 |
| Other Dietary Services Staff | 4 | 0 | 4 | 759 | 90 | 98% | 5.9 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 742 | 72 | 78% | 6.1 |
| Physical Therapy Assistant | 4 | 0 | 4 | 618 | 75 | 82% | 5.4 |
| Administrator | 1 | 0 | 1 | 504 | 63 | 68% | 8 |
| Dietitian | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 460 | 55 | 60% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 456 | 57 | 62% | 8 |
| Qualified Social Worker | 1 | 0 | 1 | 97 | 50 | 54% | 1.9 |
| Physical Therapy Aide | 1 | 0 | 1 | 51 | 9 | 10% | 5.7 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
4.1
46% better than Arizona averageArizona average: 7.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.7
40% better than Arizona averageArizona average: 16.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
5.9%
47% better than Arizona averageArizona average: 11.2%
Percent of long-stay residents whose ability to move independently worsened
5.8%
64% better than Arizona averageArizona average: 15.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
17.3%
17% better than Arizona averageArizona average: 20.8%
Percent of long-stay residents experiencing one or more falls with major injury
4.3%
105% worse than Arizona averageArizona average: 2.1%
Percent of long-stay high risk residents with pressure ulcers
2.2%
56% better than Arizona averageArizona average: 5.1%
Percent of long-stay residents with a urinary tract infection
3.2%
137% worse than Arizona averageArizona average: 1.3%
Percent of long-stay residents who lose too much weight
2.2%
60% better than Arizona averageArizona average: 5.4%
Percent of long-stay residents who have depressive symptoms
0.7%
84% better than Arizona averageArizona average: 4.5%
Percent of long-stay residents who received an antipsychotic medication
7.4%
28% better than Arizona averageArizona average: 10.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.5%
In line with Arizona averageArizona average: 97.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.1%
7% worse than Arizona averageArizona average: 94.6%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.4%
In line with Arizona averageArizona average: 91.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
50% better than Arizona averageArizona average: 1.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
78.6%
10% worse than Arizona averageArizona average: 87.3%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.1%
10% better than Arizona averageArizona average: 24.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
12.9%
21% worse than Arizona averageArizona average: 10.7%
Percentage of SNF residents who experience falls with major injury during their stay.
2.7%
251% worse than Arizona averageArizona average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
43.8%
19% worse than Arizona averageArizona average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
64.3%
27% better than Arizona averageArizona average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
18% of new residents, usually for short-term rehab.
61% of new residents, often for short stays.
22% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
58Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Palazzo based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #74 / 80Payroll — State benchmarkedThis home is ranked 74th out of 80 homes in Arizona. Shows total annual staff payroll benchmarked to the Arizona average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
8.2 miles from city center
Estimated distance in miles from Phoenix's city center to The Palazzo's address, calculated via Google Maps.
— 3.43 miles to nearest hospital (HonorHealth John C. Lincoln Medical Center)
Add your location
The Palazzo is located in Phoenix, Arizona.
Here are the financial assistance programs available to residents in Arizona.
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
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| Desert Terrace Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Phoenix (Encanto Village) | 108 | 75.9% | +4% | 3.90 | -22% | -4% | $0 | 24 | 3.4 | - | 82 | C+ | 67 | Bandera Healthcare LLC | $10.3M | $6.5M | 62.8% | 35014 | ||||
| Phoenix Mountain Post-Acute |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Phoenix (Paradise Valley Village) | 130 | 80.0% | +10% | 3.62 | -4% | -11% | $8.0k | 30 | 5.0 | 2 | 104 | A+ | 67 | Phoenix Mountain Post Acute | $15.8M | $9.1M | 57.5% | 35072 | ||||
| Haven Health Sky Harbor |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
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| The Palazzo |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Phoenix (Leescroft) | 66 | 104.5% | +44% | 3.49 | -53% | -14% | $0 | 30 | 10.0 | - | 69 | - | 68 | Lifehouse Investors V LLC | $5.7M | $3.8M | 67% | 35116 |
The Palazzo is in the Leescroft neighborhood of Phoenix.
The legal owner and operator of The Palazzo is Aphz, Llc.
The Palazzo has a walk score of 68. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to AZ state health department records, The Palazzo's license number is AL13211C.
According to AZ state health department records, The Palazzo's license expires on September 25, 2026.
The Palazzo's occupancy is 100%.
Charles B Kerby is the administrator of The Palazzo.
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