Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

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An upscale senior living community in Phoenix, The Palazzo provides services for independent living, assisted living, memory care, and skilled nursing residents. The skilled nursing department of the senior living home keeps an open mind in the community, ensuring the highest level of support for the residents. The Palazzo understands the importance of meaningful relationships and the importance of family, which is why it highly practices a resident-centered approach to holistic wellness for seniors; where building new friendships and staying close to family is one of the top priorities of the management.
The upscale nursing homes provide state-of-the-art facilities that cater to short-term or long-term residents; they also are guaranteed to feel comfortable and know that they belong in a home that offers 24-hour nursing care with inpatient and outpatient care in a resort-like community with the utmost level of hospitality. The Palazzo boasts a team of in-house medical experts and rehabilitation specialists ready to assist and accommodate any necessary needs that may arise.
May offer a more intimate, personalized care environment.
Lower occupancy suggests more openings may be available.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
30% of new residents, usually for short-term rehab.
59% of new residents, often for short stays.
11% of new residents, often for long-term daily care.
The Palazzo is administrated by CHARLES B KERBY.
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
3 complaint inspections
Arizona average: 6 complaint visits
Arizona average: 5 inspections
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Arizona average: 6 complaints
For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
For seniors needing help with daily tasks but not full-time nursing.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
24/7 care needed
For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
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8.2 miles from city center
6250 N 19th Ave, Phoenix, AZ 85015
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Source: CMS Payroll-Based Journal (Q2 2025)
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 6 | 9.2 | No |
| Licensed Practical Nurse | 22 | 10.3 | No |
| Certified Nursing Assistant | 43 | 8.5 | No |
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 43 | 0 | 43 | 10,812 | 91 | 100% | 8.5 |
| Licensed Practical Nurse | 22 | 0 | 22 | 5,460 | 91 | 100% | 10.3 |
| Registered Nurse | 6 | 0 | 6 | 1,368 | 83 | 91% | 9.2 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,318 | 89 | 98% | 7.5 |
| Dental Services Staff | 2 | 0 | 2 | 1,045 | 67 | 74% | 8.4 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 779 | 74 | 81% | 6 |
| Physical Therapy Assistant | 3 | 0 | 3 | 627 | 85 | 93% | 5.5 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 500 | 56 | 62% | 8.9 |
| Qualified Social Worker | 1 | 0 | 1 | 273 | 52 | 57% | 5.3 |
| Speech Language Pathologist | 2 | 0 | 2 | 73 | 10 | 11% | 7.3 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 24 | 3 | 3% | 8 |
Source: CMS Health Citations (Jul 2022 – Jun 2025)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Jun 27, 2025 | D | Abuse/Neglect | F0600 | Corrected |
| Jun 27, 2025 | D | Abuse/Neglect | F0609 | Corrected |
| Jun 27, 2025 | D | Infection Control | F0880 | Corrected |
| Jun 27, 2025 | E | Nursing Services | F0730 | Corrected |
| Jun 27, 2025 | E | Pharmacy | F0761 | Corrected |
| Jun 27, 2025 | E | Quality of Care | F0684 | Corrected |
| Jun 27, 2025 | E | Quality of Care | F0689 | Corrected |
| Jun 27, 2025 | D | Care Planning | F0645 | Corrected |
| Jun 27, 2025 | E | Care Planning | F0658 | Corrected |
| Jun 27, 2025 | D | Resident Rights | F0578 | Corrected |
| Sep 08, 2023 | D | Infection Control | F0880 | Corrected |
| Sep 08, 2023 | D | Pharmacy | F0757 | Corrected |
| Sep 08, 2023 | E | Pharmacy | F0760 | Corrected |
| Sep 08, 2023 | D | Quality of Care | F0697 | Corrected |
| Sep 08, 2023 | D | Quality of Care | F0742 | Corrected |
| Sep 08, 2023 | D | Care Planning | F0657 | Corrected |
| Sep 08, 2023 | D | Resident Rights | F0622 | Corrected |
| Jul 28, 2022 | E | Abuse/Neglect | F0943 | Corrected |
| Jul 28, 2022 | E | Administration | F0773 | Corrected |
| Jul 28, 2022 | E | Administration | F0867 | Corrected |
| Jul 28, 2022 | E | Infection Control | F0880 | Corrected |
| Jul 28, 2022 | E | Infection Control | F0881 | Corrected |
| Jul 28, 2022 | D | Nutrition | F0812 | Corrected |
| Jul 28, 2022 | E | Pharmacy | F0757 | Corrected |
| Jul 28, 2022 | E | Quality of Care | F0677 | Corrected |
| Jul 28, 2022 | E | Quality of Care | F0690 | Corrected |
| Jul 28, 2022 | D | Care Planning | F0645 | Corrected |
| Jul 28, 2022 | E | Care Planning | F0658 | Corrected |
| Jul 28, 2022 | D | Care Planning | F0842 | Corrected |
| Jul 28, 2022 | D | Resident Rights | F0623 | Corrected |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Active councils help families stay involved in care decisions and facility operations.
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Composite score based on ADL decline, walking ability decline, and incontinence
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Measures for residents who stay 100 days or less (typically rehabilitation patients).
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